

Ruckus Wireless and Mist AI compete in the advanced connectivity solutions market. Ruckus Wireless seems to have the upper hand with its superior hardware antenna array and unique technologies like BeamFlex, giving it an edge in hardware efficiency and user mobility.
Features: Ruckus Wireless is equipped with Ruckus Location-Based Services, Cloudpath for managing captive portals, and BeamFlex technology for adaptability and reliability in connectivity. Mist AI employs AI-driven automation, features Marvis virtual assistant for quick issue resolution, and includes open APIs allowing customizable enhancements.
Room for Improvement: Ruckus Wireless could enhance network performance insights, facilitate easier mass changes, and expand its range of affordable products. Mist AI needs to improve configuration speed and integrate better with non-Juniper devices, while also addressing pricing concerns.
Ease of Deployment and Customer Service: Ruckus Wireless offers on-premises and hybrid cloud solutions with praised customer service, though response times need improvement. Mist AI and Cloud focus on public and private cloud services, providing responsive and comprehensive assistance, albeit requiring streamlined processes.
Pricing and ROI: Ruckus Wireless is competitively priced, reducing hardware and licensing needs while providing positive ROI attributed to efficient deployment and bandwidth utilization. Mist AI, though more expensive, offers advanced features justifying the investment, although its annual licensing fees can be significant.
The return on investment is huge and unmatched, as the devices are not expensive and are highly beneficial for day-to-day business operations.
The support quality needs improvement, particularly in terms of reachability and response time after the merger.
I rate technical support from Juniper as eight out of ten, and I am totally satisfied with the support.
The issues were mainly related to response time.
I have contacted Ruckus support through our managed services vendor, but the responses have been delayed, possibly due to the vendor.
I would rate scalability at nine out of ten.
In terms of scalability, Mist AI and Cloud is scalable.
With the Ruckus R1 Cloud, I just need to put it into the venue, and it will automatically sync up and configure itself.
Mist AI and Cloud is stable, and I would rate its stability as eight out of ten.
They should focus on making their GUI more user-friendly.
Since the merger or integration between Mist AI and Cloud and HP, it has affected service quality negatively.
If Juniper or Mist can enhance the management of third-party devices, it would make sense, as the current functionalities offer limited insight compared to managing Juniper or Mist devices.
The current reporting is limited to 30 days, and it would be helpful if there was an option to extend it to one year.
Compared with other solutions, Mist AI and Cloud is not that expensive and is considered moderate in pricing.
Mist AI and Cloud is not an expensive tool and is very competitive.
My rating for pricing is five, where ten represents a low price and one represents a high price.
Ruckus Wireless is quite economical compared to Meraki or Cisco Umbrella APs.
It helps reduce downtime by providing alerts that allow us to work directly on issues without waiting for system failures.
The AI-driven automation, like Mist, assists the network manager and operation manager in troubleshooting the wireless network by identifying signal issues and offering timely assistance.
Mist AI and Cloud's orchestration is beneficial for troubleshooting and proactive analysis, offering proactive solutions before issues arise.
The most valuable feature of Ruckus Wireless is its AI capability, which automatically scales up and down the coverage areas.
| Product | Market Share (%) |
|---|---|
| Ruckus Wireless | 13.8% |
| Mist AI and Cloud | 1.6% |
| Other | 84.6% |


| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 7 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 69 |
| Midsize Enterprise | 21 |
| Large Enterprise | 25 |
Mist AI uses a combination of artificial intelligence, machine learning, and data science techniques to optimize user experiences and simplify operations across the wireless access, wired access, and SD-WAN domains.
Data is ingested from numerous sources, including Juniper Mist Access Points, Switches, Session Smart Routers, and Firewalls for end-to-end insight into user experiences. These devices work in concert with Mist AI to optimize user experiences from client-to-cloud, including automated event correlation, root cause identification, Self-Driving Network™ operations, network assurance, proactive anomaly detection, and more.
Juniper also leverages Mist AI for next-generation customer support. It is the foundational element behind Marvis, the industry’s first AI-driven Virtual Network Assistant, which provides extensive insight and guidance to IT staff via a natural language conversational interface.
With Mist AI, operators save time and money with faster problem resolution and fewer onsite visits. Users benefit from a network infrastructure that is more predictable, reliable, and measurable.
Ruckus Wireless is part of Ruckus Networks/Commscope and provides reliable wireless network solutions and services to large venues, schools, hotels, hospitals, malls, and public spaces (and more) worldwide.
Wireless access is an integral necessary part of today’s modern, fast-paced lifestyle. It is essential that dependable, safe wireless capabilities be available in most of today’s largely populated public spaces. Ruckus Wireless is the trusted industry leader in assisting organizations of all sizes to provide wireless access throughout their locations, both inside their physical structures and adjacent open outdoor areas.
Ruckus Wireless empowers users to design and create a wireless network across their organizational space to ensure that wireless coverage is available consistently to anyone who needs it. Ruckus can handle anything from homes and small to medium-sized businesses to hospitals, college campuses, airports, malls, stadiums and more. Ruckus also has excellent options for outdoor wireless networks. Many users choose Ruckus Wireless for broad extensive outdoor use. The solution offers excellent durable outdoor access points and a very robust, super fast, reliable Wi-Fi. Each and every access point is very powerful, and the outdoor access points can be very easily disguised to keep the network secure.
Another strong point is that Ruckus technology is based on frequencies. If there is ever any type of wireless interference, Ruckus Wireless can change frequency automatically so there are never any interruptions. Users also have the option to block outside access points and signals that may interfere with their network and make their network the only one that people can see within the network. Users can additionally whitelist certain networks if desired.
Ruckus uses the latest next-gen Wi-Fi, Wi-Fi 6, ensuring that more devices can be handled with greater speed and continuity. With Ruckus, users have great control over network traffic. They can also allocate the amount of bandwidth network users are granted based on their status - eg., guest, corporate, etc. - and give users priority on the network based on their status. Ruckus also has mesh and beamforming capabilities, which are recognized as a valued feature for many users.
Ruckus Wireless is robust, extremely reliable, very easy to deploy, and offers amazing coverage and rock solid connectivity. It is very easy to add additional access points across the network. Ruckus Wireless is very easy to use and manage using an app on any mobile device.
Reviews from Real Users
A Director Engineering & New Business at a comms service provider says Ruckus “provides superior coverage and is very dependable”
Sintayehu A., Director Of Information Communication Technology at Dire Dawa University, relates that "Ruckus Wireless supports the most recent technologies. We can trace every individual and what kind of traffic they're using on our campus. It is very helpful."
Philip S., Independent Consultant - Wireless, says, "The solution is very stable. I've worked with it at a hospital before, where we deployed it all over the hospital. It worked everywhere and continuously worked flawlessly."
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