Microsoft Intune Reviews

My Microsoft Intune use case does not involve custom packaging or PKI. I have deployed Microsoft Intune cloud for all of our endpoints, which includes laptops as well as our corporate-issued cell phones.

It's great for device management. Using hte Micorosoft Defender suite using some Intune features allows us to deploy those security tools a lot quicker than we would otherwise. Without Intune, you'd be running from machine to machine, or you could be issuing individual policies. You may have to create a task sequence in SCCM. All those things delay where our clients wanna get to, which is a safer, happier future, and Intune allows them to get there a little bit quicker.

Time to live - how fast can we move a client from a higher-risk state to a lower one, and how can InTune facilitate that. It's a great roadmap for deploying policies. 

We're able to deploy security policies through it, it's essential towards our hardening, not just internally as a company, but for our clients.

Our primary use case of Microsoft Intune was initially to provide a more cohesive update platform. Our organization was trying to move away from SCCM as far as updating our device platforms across Windows devices. We chose Intune because it had a simplified way to configure Windows Update, view reports, and manage devices for updates. We expanded its use for configurations, moving from a hybrid join scenario to CloudJoin, which offers advantages for hybrid work and on-premise settings.

Everything has worked better since we started using Intune. Our devices use Intune for their authentication SSO process, which is also something that Intune integrates with, so we get fewer SSO prompts for our devices. There's more consistency in the configuration. 

Our configuration profiles used to be all over the place. For example, there's a lot of legacy in Active Directory. Going through Intune has helped us enforce settings, which has improved device security and functionality. When you apply something through Intune, you know it works. You don't have to worry about a legacy setting from Active Directory that was uploaded by somebody seven years ago. With Intune, you can see that a device has a setting, and you can be confident that the device is configured how you want.

Currently, we use Intune for endpoint security and deployments. We're migrating from SCCM to Intune cloud-first technology. We use it to deploy applications, CSPs, and conditional access.

Previously, we used on-prem SCCM to deploy applications we built manually. After migrating to Intune, we automated and streamlined the process of deploying applications with Autopilot. I can do more with my day. I can manage more applications and ensure that they're updated without monitoring and manually starting that process all over again.

My director used to say that we need to have cattle, not pets. You need to care for and manage pets, but you only need to feed cattle and put them out to pasture. Once you deploy it, you just let them out to pasture, and they update themselves. It's streamlined and so easy.

Microsoft Intune policies, remote wipe, and using corporate and private profiles are valuable features, but MFA is the most valuable feature as it ensures that the end user is authentic. After authentication, logs can help us diagnose further. Previously, we didn't know who was using the devices, with every person having 3, 4, or 5 mobile devices registered to their email. We didn't know which device was live or not. With MFA, it is very helpful to identify which one is the last authenticated device. We can also restrict the number of devices using Microsoft Intune.

From an end-user perspective of Microsoft Intune, I haven't experienced any challenges since installation. However, some customers have reported experiencing slowness when using lower versions of the Android system. This observation has been reported to the distributor team, and they are working on it. Hopefully, this issue will be resolved in the next release.

As we have only been using it for six months, it might be too early to identify other areas for improvement. 

Previously, when dealing with COVID-related issues, we had to bring laptops to the office network to resolve problems physically. However, with the introduction of Intune and autopilot, we can now build and manage machines remotely. Intune allows us to upload our operating system and create a tenant, enabling users to enroll and build machines anywhere with an internet connection. This eliminates the need for physical device management and reduces downtime. Additionally, Intune simplifies application management by providing a centralized platform for accessing and deploying applications without requiring multiple servers. Overall, Intune offers significant improvements in device management, flexibility, and efficiency compared to traditional methods.

Currently, we operate Intuneas as a hybrid model. While devices are enrolled in cloud-based Intune, updates are still being deployed from our on-premises SCCM. A complete migration to the cloud will take time, especially for larger organizations with tens or even hundreds of thousands of machines. This transition is hindered by legacy applications that are incompatible with Intune. To facilitate a smooth migration, Microsoft must either enable the use of these legacy applications within Intune or provide equivalent cloud-based alternatives.

Historically, application management involved installing software on users' machines. However, many organizations now utilize software-as-a-service models that are accessible through web portals like Intune. We also employ App-V to virtualize legacy applications, allowing access to any physical or virtual machine. Our current methods include direct endpoint installation, SCCM deployment, and App-V server hosting applications. We introduced App-V as a virtual application platform to address challenges like developer environment inconsistencies and license costs. By centralizing applications and implementing a first-come, first-served licensing model, App-V reduces costs, improves accessibility, and simplifies management.

Intune consolidates our endpoint and security management tools into a single, user-friendly platform. It seamlessly integrates existing on-premises policies, allowing for easy creation or upload. Organizations migrating to Intune or replacing on-premises Active Directory can effortlessly establish new policies. Unlike the complexities of on-premises management, Intune simplifies policy creation and implementation through a click-based interface, eliminating registry changes. Additionally, Intune's cloud-based architecture ensures consistent policy application across devices, avoiding the delays and potential bandwidth issues associated with on-premises servers. Microsoft's robust infrastructure provides reliable performance, making Intune an efficient and effective solution for managing endpoints and security.

Intune users appreciate its flexibility compared to traditional on-premises Active Directory systems. For instance, with on-premises AD, policy implementation requires the user to be physically present in the office. In contrast, Intune enables remote policy management, as demonstrated by the scenario where a user's account is locked on an Intune-managed laptop. Even if the user cannot log in to the device, unlocking the account in Azure AD automatically unlocks it on the laptop, regardless of location. This significantly improved over previous methods involving complex workarounds like sharing local profile passwords. Intune's integration with Azure AD simplifies account management and provides seamless access for remote users.

We manage multiple users who use Azure AD and Azure VDI machines but often prefer using the VDI machines over their laptops. To address this, we proactively contact users whose laptops haven't reported to Intune in 20-30 days, informing them of potential removal and providing additional notifications through tools like Nexting or SysTrack. We also send emails to users whose assigned machines are inactive, warning of removal if usage doesn't resume within 30 days. Additionally, we monitor machine downtime, login times, and compliance status while pushing necessary policies and updates. Our organization utilizes a hybrid model combining Intune for machine management and BitLocker encryption with SCCM for software updates due to the ongoing migration from on-premises to cloud-based solutions. While Intune enrollment and management are in place, we anticipate a full transition to Intune in the future.

We are using Intune Suites Cloud PKI to assign certificates to users. Previously, we managed Microsoft certificates on a hosted server. This process was manual. However, Intune now automates certificate management. Once a machine connects to Intune and authenticates, the necessary certificates are pushed without manual intervention. VPN login requires both a user and device certificate for compliance. Intune offers certificate management from both Microsoft and third-party vendors. Due to cost considerations, we are transitioning to a different certificate provider within our organization.

We have implemented Copilot in Microsoft Teams and Zoom to improve meeting efficiency significantly. Copilot automatically generates meeting minutes, including attendee lists, saving valuable time compared to manual creation. Additionally, it provides real-time meeting summaries, allowing latecomers to grasp discussed topics quickly. By automating these tasks, Copilot frees up approximately half an hour per meeting, enabling us to focus on more productive activities.

For IT and security operations, our company has implemented Copilot by hosting all ChatGPT features on-premises. As a financial company, we cannot access external AI tools directly. Therefore, our system interacts with our server rather than the Internet, allowing us to utilize ChatGPT capabilities based on our specific business needs.

Intune has significantly improved our device management process. Previously, we had to physically build machines on-site, requiring users to come to the office. Now, we can remotely push updates and assist users from anywhere, saving them time and eliminating the need for travel. Additionally, Intune's dashboard provides comprehensive insights into our device fleet, including compliance status, update failures, and application installations. This centralized view has increased our efficiency and proactivity in addressing issues compared to our previous reliance on SCCM reports.

When enrolling personally owned devices, Intune applies organizational-level settings. This prevents downloads to local machines when using Office 365 applications or Teams. We can restrict downloads to specific containers that cannot be copied to other folders. Alternatively, we can limit application usage to on-premises or organizational machines. While our current setup allows Office 365 access on handheld devices, downloads and uploads are blocked. Intune offers this level of control, preventing data transfer to or from the device, regardless of whether it's personally owned or a company-issued app.

We are upgrading our privilege management policies to mirror those already existing in our on-premises Active Directory. While we are not making substantive changes, Intune's endpoint privilege management offers significant improvements over our previous approach. By consolidating multiple policies into a few comprehensive ones, we can more effectively restrict user actions based on organizational hierarchy. This streamlined process eliminates the need for extensive group management in Active Directory and saves time overall.

Once implemented, our policies will reduce the attack surface by restricting service access only to users possessing an infrastructure organization certificate, which we have obtained. Additionally, we will enforce IP-level restrictions, preventing access from personal devices or those outside our specified IP ranges. We can implement these restrictions at the IP, device, or certificate level.

Intune has significantly reduced our costs. Previously, we managed multiple servers, but now we rely solely on a CCM server, which will be decommissioned soon. This eliminates the need for on-site server infrastructure, backup systems, dedicated staff, and extensive network support. With Intune, we can host the CCM server in a central location and avoid latency issues associated with multiple servers across different regions. Additionally, expanding to new offices no longer requires building additional data centers. Intune's cloud-based platform allows remote access from any location without needing on-premises infrastructure. As a result, many organizations, especially smaller ones, are adopting cloud-based solutions and eliminating the need for physical servers and laptops. Employees can leverage their own devices to access applications through Intune, further reducing costs and increasing flexibility.

We can primarily manage security posture through Intune. However, due to pricing, we will likely use a third-party solution for device certificates. Interestingly, Microsoft seems to be introducing third-party vendor options within their portal. Ultimately, the security team will evaluate all options, including Intune, considering factors like policies, pros, cons, and pricing before deciding.

Intune Suite's integration with Microsoft 365 and Microsoft Security provides robust capabilities for centrally managing both cloud and co-managed devices. Previously, managing Exchange, Active Directory, and applications required separate teams, but Intune has streamlined this process, enabling efficient management of all mailboxes across devices from a single platform. It's incredibly easy to manage, allowing for remote administration and policy creation. Unlike the previous process of manually creating and testing Group Policy updates, Intune simplifies policy creation and testing with just a few clicks. Additionally, Intune eliminates the challenges of server-based upgrades by providing centralized management and control.

We are currently utilizing multiple security solutions, leading to a complex environment. Due to cost considerations, we are transitioning from Microsoft's device certificate to a solution from a different vendor. Additionally, we are integrating this new solution with Intune and have replaced Jamf to manage our MacBook fleet. This change eliminates Jamf license costs while allowing us to manage Mac devices through Intune centrally. Similar to our previous use of Jamf, we incurred costs in a previous company but have successfully eliminated them by consolidating management within Intune. Furthermore, we are exploring Microsoft's evolving Office 365 licensing options. The latest E5 license offers integrated phone capabilities, replacing the need for separate devices like Cisco or Avaya phones. This consolidation allows users to make domestic and international calls through Microsoft Teams directly.

I use the solution across my full enterprise. That means for me roughly 4,000 devices, with 2,000 being desktops, 2,000 being laptops, and then maybe another 2,000 mobile devices.

The most valuable feature I have found is the access control. It integrates with Endpoint Manager. The reason for that is that it has allowed me to customize my organization's policies.

The security posture is very good. It's very customizable. 

Overall, my user experience with Microsoft Intune has been great. It's offered a very smooth transition and I'm very positive on the product.

I am just starting with Microsoft Security Copilot. My experience with Copilot, and Microsoft Intune Copilot in general, has been incredibly positive as it's a skill multiplier for daily operations.

It's an absolutely critical application that I use every day. 

Intune helps with app discovery. It's a game changer as it provides so much overall visibility.

I have analytics available. It's a wonderful tool, and I love the amount of data it's able to extract. 

Intune is reducing our attack surface and improving our security posture.

Microsoft Intune is primarily used for mobile device management (MDM) and mobile application management (MAM) to secure and manage corporate devices, applications, and data.

Microsoft Intune has proven to be highly effective in managing Windows, macOS, iOS, and Android devices. From inventory control and application management to security and compliance, Intune streamlines IT operations, significantly reducing management time. This efficiency allows IT staff to focus more on providing care and support to end users.

Microsoft Intune has significantly enhanced our organization's IT operations by streamlining device management, strengthening security, and improving overall efficiency. Key improvements include:

•  Simplified Device Management: Centralized control over Windows, macOS, iOS, and Android devices, reducing manual configurations and deployment time.

•  Enhanced Security & Compliance: Automated enforcement of security policies, including encryption, access controls, and compliance monitoring, ensuring data protection and regulatory adherence.

•  Improved Application Management: Seamless deployment and management of business-critical applications, reducing downtime and improving user experience.

•  Efficient Remote Work Support: Secure access to corporate resources for remote and hybrid employees, enabling productivity while maintaining security.

•  Reduced IT Workload: Automation of routine tasks, such as software updates and policy enforcement, allowing IT staff to focus on higher-value initiatives and user support.

We are using Microsoft Intune for the management of desktops and laptops because we have a business where we don't have all users in the office. Many of them work from home from different countries. Management of the devices was almost impossible with the tools that we were using before, such as ServiceDesk. We are using Office 365, and we are Microsoft users in a Microsoft environment. After that, we decided to grow with Microsoft Intune. Initially, it was planned to better manage the devices and serve as a deployment tool.

Microsoft Intune has definitely affected IT productivity in our company. We shortened the time for issuing new PCs and changing PCs. It enforced our security and deployment of the Gold Build. We were waiting for that; it shortened that time significantly, and we got our security certifications regarding that very fast after we bought it. Junior technicians and help desk staff had much less time to spend on the deployment of the PCs.

We are using the endpoint privilege management feature and find it very useful and good.