Microsoft Intune Reviews

We use Intune to connect university staff and faculty to secure resources on their computers quickly.  

Intune is a force multiplier coming directly from Active Directory. We had to engineer over some limitations of Active Directory, and Intune resolves that by addressing known trouble areas. It allows us to do things quicker and more efficiently. 

We like Intune's Autopilot functionality, which enables one-touch deployment. Dynamic grouping is another feature we find valuable working in academia. We have people in buckets based on their roles in the university, such as faculty, staff, alum, or grad. Sometimes, they will fit into multiple places, and dynamic grouping helps with that. So far, using Intune has been easy and intuitive. Once everything is set up, our user base finds it much easier and more modern.

We've recently purchased Copilot licenses for Intune, but we've only had it for a week or two. It's a new deal for Syracuse, but it has been good so far. It moves quickly. You can see that it's constantly learning, and I love that. Today is the dumbest it will ever be. It's going to continue getting better and better. Even when we're wowed, we understand that more "wow" will come. 

It has some growing pains, but they are no different from anything new. We're implementing Intune on an individualized data set. So there's no way Copilot can know everything about every data set it's going to get, but it does grow pretty quickly, which is phenomenal. 

It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do. Trust your people. We promise not to break your stuff. Open it up just a tiny bit wider.

We started using Microsoft Intune about a year and a half ago. We transitioned our fleet from Active Directory to Azure Active Directory. Then, we took that hybrid and shifted it into Intune for our MDM solution.

Intune is solidly reliable. Microsoft has some peaks and valleys that you need to get used to. Stability is essential when transitioning from on-prem to the cloud, where Microsoft manages your infrastructure. There have been a few drops in performance, but that's more growing pains from our rapid expression than an indicator of major problems.

Scalability is fantastic. 

I am a technician, so when I'm reaching out about problems I cannot solve myself, they tend not to be tier-one or tier-two problems. When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved. That is delightful because I have contacted support for other solutions. After trying several troubleshooting steps, I contacted them, and they asked me to restart something. I have gone beyond that point and tried to tell you where I am. 

Positive

We previously used Active Directory and spec ops for software deployment, with Active Directory handling computer and user management. Intune was a natural progression for MDM. For Mac users, we still use Jamf but plan to transition them to Intune as support for Apple products grows.

It is absolutely a positive investment. Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.

I am not involved in those discussions. We worked hard to acquire E5 licensing, and Microsoft collaborated well with the university to ensure everyone got what they needed.

We are using various security solutions and implementing a Zero Trust framework for our organization. Intune is part of this framework.

We are transforming our flat network by adopting different cloud solutions, and our own applications are hosted in the cloud. Intune ensures our security throughout our entire cloud-based system, improving our security posture.

Intune is valuable for managing various endpoints and integrating with the Azure cloud, which is essential for our organization. The user experience is good because we only use Microsoft solutions, which are user-friendly.

We have Intune's enterprise application management in our pipeline, and our infrastructure and hybrid cloud team are working together to deploy applications using Intune. It has security analytics, and more exciting features are on the way. 

Cloud PKI helps us manage the complexity of certificate infrastructure. Previously, we hosted all the VMs in our own data center, but now we're on the cloud, helping our user base and VMs grow. 

Copilot helps our engineers work better by making suggestions and offering resolution metrics. We can understand and push those patches or fixes from that side.

Intune could be improved by organizing different solutions, like Defender and Sentinel, into a single package. This would allow us to focus on security while Microsoft manages other areas. Having a unified solution would drive better management of various sectors. Although the Intune user experience is good, we should continue enhancing it.

I have used Intune for one and a half years.

Since we started last year, it's relatively new, and I would need more time to fully assess it. However, I have positive thoughts about Microsoft Intune's stability and anticipate it will be beneficial for us.

Intune is scalable, and Microsoft is always focused on scalability, especially for business conglomerates like ours. Scalability has been ensured, and it's working correctly.

I rate Microsoft support seven out of 10. Technical support can be challenging when resources shift, requiring repeated explanations. Support from India sometimes provides information without the right solution. Given our premium support, expert-level service from Microsoft could be enhanced. 

Neutral

Before Microsoft Intune, we used regular security solutions. We chose Microsoft Zero Trust for full security.

The initial setup was aided by our partner, who guided us well. Although there was much to learn initially, current processes have simplified the experience.

We worked with a local reseller, Elevate Solutions, who is implementing the Zero Trust framework for us. They have been committed and focused on implementing the right solutions, which has been helpful.

Earlier incidents caused data loss and required reentry. Microsoft Intune has improved our processes.

We have a limited budget for security investments, so Microsoft should consider reducing pricing in our region. This would make investment more viable, especially since larger businesses in other countries can afford it easily.

We evaluated Google Cloud Platform (GCP) before choosing Microsoft Intune, but since our team is experienced with Microsoft, and Microsoft's clear vision for the future aligns with ours, we chose Microsoft Intune.

I rate Microsoft Intune eight out of 10. 

Hybrid Cloud

We are a Dutch MSP delivering modern workplace solutions for all of our clients. We create tailor-made workspace environments for them.

It helps us to transform IT environments of our customers from on-premises to the cloud, focusing on both Azure and the modern workplace.

Windows Autopatch is the most valuable because it removes the burden of patch management. Intune's user experience is pretty smooth. The endpoint analytics works well if you know how to use it as a guess. Microsoft includes a little more added value by default. It's a great source of information. 

Intune should improve its software inventory to provide better metering of which software is used throughout the company. This is especially needed for reporting third-party software solutions.

I have been using Intune since 2017 or 2018.

Intune's stability is good and has improved a lot over the last year.

Scalability works well. It supports organizations with 200 endpoints and those with more than 15,000 endpoints.

I rate Microsoft support eight out of 10. Customer service is pretty good, partly because we have a contract with Microsoft. Transparency is good.

Positive

We used Active Directory group policies and ConfigMgr in the traditional way. However, most of our clients are already on Microsoft 365 Business Premium or the enterprise E3 or E5 stack, so it doesn't make much sense to use solutions from different vendors.

We are a reseller.

One of our clients migrated the model workplace based on Intune, achieving a 78 percent cost reduction, which is quite a lot. Even with the projects around it, they still gain cost benefits in the first year.

It's cost-effective because Intune is included in the E3 and E5 licenses. It's smart because it helps Microsoft sell the license.

I rate Microsoft Intune eight out of 10. There's always room for development.

Public Cloud

Microsoft Azure

Microsoft Intune is a comprehensive solution for mobile application management and mobile device management, securing various endpoints like Windows, Android, and Apple devices. It excels in managing BYOD scenarios, employing work profiles to segregate personal and company data, and ensuring device configuration and compliance with company policies.

Intune provides a centralized management solution, although its suitability depends on specific needs and comparisons with alternatives like Jamf, Kandji, or ManageEngine. Overall, Intune is a sufficient solution for general use cases requiring essential device management and data security.

The Intune Analytics section is quite useful, especially for Windows upgrades on remote devices. We frequently utilize it to assess compliance and gather analytics on upgradable devices, including TPM and Secure Boot support, and memory capacity. This allows us to identify devices that meet the requirements for Windows 11 and proceed with deployment accordingly. It's particularly valuable for managing Windows 10 to Windows 11 upgrade scenarios.

Copilot for Microsoft 365 is a valuable tool that I use daily for creating proposals, summarizing Teams meetings, and generating content in Word and PowerPoint. It's even helpful in Outlook on occasion. Additionally, both Bing Enterprise and the standard Copilot in Edge are particularly useful when integrated with Customer Data Protection. This integration allows Copilot to securely access company data, including emails, presentations, and documents, to provide relevant recommendations and answers to queries.

Intune secures Bring Your Own Devices through network access management and work profiles, separating personal and company data. Additionally, it utilizes Defender for Endpoint for device security and facilitates deployment. Features like cloud app security, Microsoft Purview, and data loss prevention further enhance security and compliance, depending on the Microsoft 365 package, protecting both devices and data.

Privilege Access Management sits mostly on Entra ID and is deployed through Intune.

The primary challenge lies in managing employee devices, particularly differentiating between personal and corporate devices. Personal devices often face pushback against deploying security measures, while corporate-owned devices can be managed more securely and effectively. For instance, if a corporate device is lost or stolen, Intune enables remote wiping to protect company data.

Intune has helped in integrating Windows Update for Business to ensure machines are compliant. It provides functionality for workflow management on devices and separating company data from personal data. It is also used for deploying security and compliance capabilities depending on the Office 365 package used.

I find Microsoft Intune valuable primarily for its Windows management capabilities, along with its Android Enterprise and Apple device management for mobile devices. The mobile application management features enable BYOD support and work profiles on personal phones, enhancing security and control. Additionally, Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.

While Intune effectively handles basic functionalities such as device management, data separation, and updates, it may present challenges with update times and limited advanced features.

Intune is not the most user-friendly mobile device management platform available. Compared to Jamf, AirWatch, or VMware Workspace ONE, it is not as intuitive or easy to navigate. 

The primary challenge with Intune's enterprise application management feature is its focus on the Microsoft application stack. This limitation makes managing third-party applications difficult, as there is no centralized store or streamlined process for batch operations. Intune lacks the robust support for third-party applications.

Microsoft frequently changes its offerings, so features previously included in Intune might now require Intune Suite. For example, managing device certificates, once an Intune feature, now requires this separate package. Essentially, Microsoft releases new features but places them in Intune Suite, requiring an additional purchase for functionality we might expect in the standard Intune license. This ever-evolving strategy means staying current with Intune can become costly.

I have been using Microsoft Intune for almost five years.

Microsoft's product support can be inadequate, with slow response times and unsatisfactory resolutions impacting the overall user experience. This contrasts with Jamf's support, which is generally perceived as superior due to its responsiveness and effectiveness.

Neutral

Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation. While its licensing costs are high, the platform's limitations in manageability and user experience customization further contribute to the overall expense. Unlike Jamf, which offers greater flexibility and remedial capabilities, Intune's intrusive, yes or no approach limits user customization and potentially increases support needs. Therefore, determining Intune's true cost of ownership is subjective and depends on how these factors are measured.

I have evaluated Jamf, Kandji, ManageEngine, and VMWare Workspace ONE.

I would rate Microsoft Intune a six out of ten. Its management is not user-friendly, and device additions can take up to 24 hours to synchronize, unlike Jamf, which updates within 15 minutes. This delay is problematic for immediate remediation actions, such as removing harmful content or addressing device exposure, where a 24-hour wait is unacceptable.

It is advisable to prepare for the complexities of Intune and consider Jamf for better support and manageability if working alone. If you plan to use Microsoft Intune, be prepared for manageability and potential delays in changes and support responses.

Our primary use case for Microsoft Intune is endpoint management across our enterprise, particularly for Windows and mobile endpoints.

Intune simplifies compliance. The ability to manage software updates and policies on endpoints has helped us meet contract requirements.

We like Intune's mobile device management features. When we migrated from another solution to Intune, onboarding our mobile devices was straightforward. Intune is pretty transparent for the end user. They have a customer portal, and I've never had complaints about it. 

The enterprise application management feature allows us to identify systems outside our standard security baseline and limit their access to company resources until they are updated and approved.

The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products.

I have used Intune for around two years.

There are no complaints about the stability. It works one hundred percent of the time.

There are no concerns about scalability, especially coming from an on-premises solution. We no longer need additional hardware and infrastructure.

I rate Microsoft support eight out of 10. We haven't needed support much, but what we've gotten has been good. 

Positive

Previously, we used MobileIron for mobile devices, which is our primary use case for Intune. We switched to Intune mainly because it was included in our standard E5 license, providing cost savings and managing everything under a single pane of glass.

The initial setup was straightforward with minimal support required from Intune's side.

No external integrator, reseller, or consultant was used. All implementation was handled in-house.

We have seen a small return from the native integration with our Microsoft systems and Intune's reporting. 

With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.

We evaluated Workspace ONE and Jamf for mobile management but stuck with Intune because it's included in our license.

I rate Microsoft Intune eight out of 10. It's a great solution, but there is room for it to become a more polished product.

Public Cloud

We use Microsoft Intune for our mobile devices, including tablets and mobiles, across both iOS and Android. Our intention is to eventually use Intune to manage our laptop estate as well.

The integration into Azure stack and M365 stack is highly powerful. Additionally, no longer having to pay for a third-party MDM solution is a significant benefit. We also appreciate the conditional access rules and the basic Azure/M365 security scoring, which offer centralized control and the ability to manage policies from one point.

I would like more clarity on how Intune is migrating control from Active Directory group policies, especially as we move over to Windows 11. It seems inefficient to manage some settings in Active Directory and others in Intune.

I have used the solution for approximately just under two years.

I would rate the stability of Intune as a 10. We have not experienced downtime, bugs, or glitches. The only issues we encountered were during the initial setup.

I would rate the scalability of Intune as a 10. You can scale as much as needed based on the size of your tenants.

We use a third party for support instead of Microsoft directly. Our value-added reseller, who specializes in Intune, is excellent, and I rate them as a 10.

Positive

We previously used BlackBerry UEM. We switched to Microsoft Intune to bring our system under Microsoft and achieve more seamless integration. The cost is included in our licensing, eliminating the need for separate servers and complex configurations.

I have been in the IT field for 30 years, and the initial setup made me scratch my head, so we brought in a third party to help. The deployment stretched over several weeks.

We engaged a third party to help with the implementation.

Financially, we saved four to £5,000 a year on MDM licensing after switching from BlackBerry. The one-touch commissioning has also saved significant time by simplifying device configuration and maintenance.

We saved on licensing costs as Microsoft Intune is included in our existing licensing deal.

BlackBerry UEM

I recommend Intune but only once your M365 configuration is established to support it and after completing your Exchange Online migration. I rate the overall solution as a 10.

Public Cloud

Other

We usually use Microsoft Intune to manage our devices and add security layers to protect access to all company resources.

The main benefit for us with Microsoft Intune is centralized management of all devices, allowing us to apply one policy across the company from one location.

What I like the most about Microsoft Intune is its ability to manage mobile devices. Through integration with System Center, it can also manage desktops and laptops. We also appreciate how easy it is to manage everything from the console.

The enterprise application management feature lets you manage, deploy, or uninstall applications from Intune. It also enables us to automate updates. The Cloud PKI feature helps us manage security keys on all company devices. 

Intune should improve the management of non-Microsoft devices. It would be better to manage Mac, Android, and other non-Microsoft operating system devices within the same Intune interface.

I have been using Microsoft Intune for almost five years now.

I rate Microsoft Intune nine out of 10 for stability.

We are not a huge company to check the scalability part. However, when discussing with our customers across the region, it seems fine, especially with the integration with System Center.

I rate Microsoft support nine out of 10. We have not used customer support, but it seems okay. If something happens, we open a case and receive assistance.

Positive

While I didn't perform the initial deployment, I know it's easy to roll out Intune across all devices. 

From the device perspective, particularly for desktops, it automates application deployment and secures all the devices. Importantly, when someone leaves the company, it helps protect document access on their devices. Onboarding and offboarding users is a great asset in terms of ROI.

We are partners, so we receive some discount. However, from the customer's perspective, Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors.

I rate Microsoft Intune nine out of 10.

Public Cloud

We primarily use Microsoft Intune for deploying Windows patches, security patches, and various software applications such as Office and Zoom. It serves as a deployment tool to manage updates and application installations on user machines.

One of the most valuable features of Microsoft Intune is the detection and remediation script capability. This allows us to detect issues on user machines and run remediation scripts based on these detections. This functionality has greatly helped us resolve issues more efficiently. Having all endpoint and security management tools in one place through Intune has streamlined operations and improved compliance, almost reaching 99%.

There is room for improvement in the remediation and detection modules, which are currently about eighty percent fully functional. There could be enhancements to address issues faced due to cloud or internet connectivity problems. These improvements would enhance precision and reliability.

I have been using Microsoft Intune for approximately one year.

I was part of the deployment discussion, and the process was complex and challenging. It required a lot of coordination across teams, such as security and stakeholders, for whitelisting and setup. However, once everything was configured, the tool performed effectively.

Microsoft Intune is very stable, although there is always room for improvement. I would rate its stability nine out of ten.

Being a Microsoft product, scalability is not an issue. Microsoft Intune can be scaled up or down as per requirements, making it highly scalable. I would rate its scalability ten out of ten.

The customer service and support from Microsoft is prompt and effective. If there are issues, we can raise requests, and they respond quickly. I would rate their service nine out of ten.

Positive

Previously, we used SCCM. However, Microsoft Intune offers better features, such as automatic remediation and improved deployment efficiencies, which is why we transitioned from SCCM to Intune.

The initial setup was complex and required considerable collaboration with security and other teams to complete necessary configurations.

The administration and implementation of Microsoft Intune were handled by a separate team. I initially joined the team to learn about its use and how to resolve issues.

In the long term, Microsoft Intune is cost-effective as it helps in monitoring software licenses and usage, allowing the uninstallation of unused applications to save license costs. It's about twenty percent more effective than SCCM.

The pricing of Microsoft Intune is costlier than SCCM in the short term, but it becomes less expensive in the long run due to features that allow better management of software licenses.

Before choosing Microsoft Intune, we did not evaluate any other alternatives. I consider Intune to have little competition in its category.

Microsoft Intune is a mandatory tool for companies due to its role as a deployment and security management backbone. It is evolving rapidly and will surpass other automation tools. I would rate Microsoft Intune nine out of ten.

Hybrid Cloud

Other