

Microsoft Configuration Manager and Microsoft Intune are competitors in the enterprise IT management category. Microsoft Intune seems to have an upper hand due to its cloud-based functionality, particularly appealing to organizations embracing remote work and BYOD policies.
Features: Microsoft Configuration Manager provides a centralized console for robust operating system deployment, extensive software and patch management, and comprehensive compliance reporting, making it ideal for maintaining uniform configurations across enterprise domains. Its inventory data generation and task automation capabilities reduce manual IT operations. Microsoft Intune excels in cloud-based management with seamless integration into Azure and Office 365. Its mobile device management capabilities include conditional access, policy deployment, and user-driven application deployment, minimizing the need for on-premises infrastructure.
Room for Improvement: Microsoft Configuration Manager requires simpler application package deployment options that don't heavily depend on scripting skills. Better integration with non-Microsoft products and more accurate compliance reporting would enhance its functionality. An improved interface and support for Linux and macOS would be beneficial. Microsoft Intune would gain from better support for Linux and macOS platforms, greater flexibility in application deployment, improved policy management, and enhanced reporting capabilities. Endpoint analytics and better mobile device management for iOS could boost its user experience.
Ease of Deployment and Customer Service: Microsoft Configuration Manager often requires a more complex initial setup due to its on-premises nature, while Microsoft Intune's cloud-native architecture is more adaptable to hybrid and remote work environments. Microsoft Intune simplifies deployment, making it more suitable for companies with remote workforces. Both products benefit from substantial online resources, although Microsoft's tiered support reviews are mixed, with some users noting delays.
Pricing and ROI: Microsoft Configuration Manager entails higher upfront costs due to its infrastructure needs and SQL licensing, making it less financially feasible for smaller enterprises, though it provides ROI through streamlined IT operations. Microsoft Intune offers cost-effective solutions, especially when combined with Microsoft 365 packages, reducing infrastructure overhead and supporting longer-term ROI via simplified device management and lowered operational costs.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Their response time and first-level support quality need improvement.
For technical support from Microsoft, I would rate them a nine.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
The product is suitable for our size, handling 800 devices.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
There were misconfigurations by our team rather than issues with the product itself.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
Microsoft Intune has been very stable.
A better command line interface for Microsoft Configuration Manager would be an additional feature I would to see in the future to make it closer to a perfect score.
I can suggest that Microsoft Configuration Manager should get the Autopilot feature because Autopilot is the main part of Intune, and nowadays everybody is using Autopilot.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
The setup cost is considered sufficient.
The pricing for Microsoft Configuration Manager is okay for me.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
If I want to get a fetch report for anything, such as hardware-related issues or group policy-related issues, I need to fetch the report by using SCCM's scripting language and remediation part.
The most valuable features I find in Microsoft Configuration Manager are mostly patching, deploying software, deploying images, and running custom scripts.
The product valuable for deployment recovery.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
| Product | Market Share (%) |
|---|---|
| Microsoft Intune | 7.4% |
| Microsoft Configuration Manager | 9.5% |
| Other | 83.1% |


| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 13 |
| Large Enterprise | 65 |
| Company Size | Count |
|---|---|
| Small Business | 122 |
| Midsize Enterprise | 48 |
| Large Enterprise | 160 |
Microsoft Configuration Manager streamlines IT management with features such as software deployment, patch management, and automation, centralizing operations for Windows environments. Integration with Microsoft products allows efficient oversight of workstations and servers.
Microsoft Configuration Manager provides comprehensive IT management, offering software deployment, patch management, and application pushing. Automation reduces manual tasks, ensuring consistency across systems. Centralized management enables standardized OS deployments, application updates, and configuration integrity. Integration with Microsoft products facilitates seamless operations, while hardware and software inventory, compliance reporting, and remote control functions enhance IT management. Users seek improvements in application deployment for those without deep scripting knowledge and desire better WSUS control, PowerShell and Intune integration, Linux compatibility, and user interface enhancements. Performance improvements are requested for remote user management and third-party application support.
What features enhance Microsoft Configuration Manager?Microsoft Configuration Manager is widely implemented in organizations to manage Windows workstations and servers. It is essential for deploying operating systems and applications, managing software updates, and conducting hardware and software inventories. The tool is crucial for endpoint and configuration management, ensuring compliance, and automating processes like patching and vulnerability management. Industries such as finance, healthcare, and education rely on Microsoft Configuration Manager to keep systems secure and operational, adapting it to address their specific needs and challenges in maintaining diversified IT environments.
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
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