ManageEngine Patch Manager Plus Reviews

ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product. Although other competitors existed in the market, they were either behind in terms of functionality and popularity or were not even cloud-based. Many products in the market are cobbled together, meaning vendors purchase products from different companies and integrate them under one umbrella while still allowing individual purchases. Sophos operates this way by acquiring companies and integrating those products by default. However, in patch management, vendors offer products that are completely separate line items with independently operable products. You can have your own independent management console for each product rather than a unified console.

ManageEngine Patch Manager Plus provides patching for Windows, Mac, and Linux, while many competitors do not support Linux. This capability is particularly valuable because you can patch all platforms from a single tool. For example, if you have an AWS-based EC2 server running, you can patch it from the same console. The Linux agent is available for both desktop environments like Ubuntu or CentOS, and for servers. Classic use cases include EC2 servers running on AWS with Ubuntu, CentOS, RHEL, and Amazon variants. Once you install the same Linux agent, you can patch and monitor these machines from the console.

The detailed reporting feature in ManageEngine Patch Manager Plus is useful for my clients. Patch Management is a sub-module and add-on component. I speak about this in terms of Endpoint Central, which is the core product. Endpoint Central does three primary things. First, you get inventory management for software and hardware. Second, you get remote access capabilities, meaning you can take the device remotely and provide support, with the session recorded for playback if needed. Third, you get the patching capability, which splits into two parts: patching for Windows, Linux, and Mac boxes, and a vulnerability manager add-on module called Vulnerability Management that I use.

ManageEngine Patch Manager Plus helps manage patches for third-party applications, which I use for both operating system and third-party patching. For example, browsers like Chrome and Firefox are common across all three platforms. If you have a Linux desktop and install Chrome and Firefox browsers, you can patch all three variants. The auditing capabilities in ManageEngine Patch Manager Plus perform well. I would not call it brilliant because every person's requirement differs, but most requirements are common. The tool meets approximately 70% of expectations across the board, independent of who is using the reports and what size organization they are.

Regarding the remote patching feature, an agent is loaded onto your laptop, and from my console, I can patch your machine. I receive real-time data about all activities on the box. If you plug in a pen drive or Bluetooth, for example, I receive that hardware data. If you install any software, such as Office 365 or Acrobat Reader, reports come to me showing what was installed by which user and at what time. I can verify this information with the add-remove programs in the control panel on Windows.

Another capability is the ability to take the machine on remote access. If you need to install some software and do not have the admin rights to install it, I can log in remotely. You can see what I am doing in a screen share session, and the session gets recorded as an MP4 file with a default retention of about one year. Every month, applications have vulnerabilities discovered. If you have a patching tool, it constantly monitors the machine and checks against monitoring source data. If there is a zero-day vulnerability, the vulnerability manager plugin provides a handy tool that will patch based on CVSS scores. If the score goes into the 9.X series, you have to patch, treating it as a zero-day. Without the vulnerability manager, you know there is a patch marked as critical, but deciding when to deploy it becomes your choice.

Based on my experience, a better function would be to address the problem that the product only scans a machine once a day. It has a central scanning activity that scans every laptop for changes in assets, meaning both hardware and software, as well as installed software for patches. However, this activity works only once per day and does not work on local time. If you are a global organization with the UK office and a colleague in the US, for example, and you set the task at 11:00 AM UK time, that translates to 6:00 AM in the US East Coast. If that colleague's laptop is on, the task completes; otherwise, it fails. This represents a major drawback because the task does not run on the local time of the system.

Regarding the ability to create multiple tasks, you cannot create them, which is another significant issue. Only one task exists for these two activities. That one task performs both the hardware and software scanning for any changes and also conducts a patch scan. Both activities occur through the same task, but the problem is that if you have a global user base, this becomes a bottleneck.

I have been working with ManageEngine Patch Manager Plus for six years.

From one to ten, I would rate stability for ManageEngine Patch Manager Plus as absolutely stable. I have not had any downtime in six years. They conduct maintenance, but that maintenance is seamless. I have not experienced a failure except for one instance three years back when something happened on their internet service provider side and it went down for about an hour. The service returned, but otherwise it has never failed.

Regarding scalability, the default instance, which most customers run, can take up to 5,000 endpoints. Almost many companies, the big ones in the SMB class also can be accommodated on one single instance.

In terms of technical support from ManageEngine, I would rate them an eight to nine. They are pretty available. Phone call support is there, and built-in chat support is also available. You do not have to raise a ticket and wait for them to respond. From the browser window itself, you can contact tech support, and this capability has been there from day one.

Positive

The setup process for that module is very easy. You just have to create your patching rule. Once you deploy the agent and the patch scan is set, you can set it as a scan on a daily basis. My patching is done once a month as the default patching cycle. When critical patches come, I deploy them on an immediate basis or maybe once a week. You have to set your scheduling, and that is all there is to it.

Pricing for ManageEngine Patch Manager Plus is pretty reasonable. Currently, I am paying around three dollars per agent per month.

You can look at NinjaOne and Kaseya as two very good competition products with very similar capabilities. You have to deploy both Kaseya and ManageEngine Patch Manager Plus to understand there are some differences, but majorly all three are common for most capabilities like patching and reporting.

Regarding Sophos Safeguard and MDR, I do not work with MDR because MDR is a service offered directly from Sophos. I do not think there are many partners involved in the MDR service, and those who do must have vast resources to provide support for MDR. MDR is basically Managed Detection and Response, an outsourced service equivalent to having a Security Operation Center and paying for on-the-go usage of a SOC for security analytics. This is an expensive proposition, and only big enterprises of Sophos customers would use that tool. Regarding Sophos Workspace, which is the encryption tool, it runs only on Windows. It is the Windows laptop encryption tool that uses Windows encryption, manages the keys, and allows you to set the policy. I do not think it is a great offering, and I really do not think anybody will invest in that when there are so many other options, especially Microsoft itself. Any third-party offering an encryption solution brings into question whether they are using Microsoft.

Apart from Sophos, I work with ManageEngine, which is a tool for patch management and asset management. It is a Zoho Corporation product. In terms of ManageEngine, AD Plus and others are for managing your Active Directory and Azure AD. I work on the patch management, which is Endpoint Central, asset management, and I have started working on the DLP application control solutions that work on the endpoint. ManageEngine Patch Manager Plus is one of the modules, and you can buy Patch Management as a separate product, but it is better to buy Endpoint Central, which has the patch managing capability built in.

ManageEngine Patch Manager Plus provides the instance in the cloud, so that is the cost saving. Otherwise, I will have to spin up an AWS instance and pay for the AWS instance as well as this product, which is a double cost. Better than that is to just take this offering, which saves time and trouble. You just place a request, they will give you a trial instance or you can sign up for a trial instance. After that, you license it, and the trial becomes your production instance. You do not have to move anything.

I have one customer having it via a partner and another one directly. With Microsoft, you cannot patch non-Microsoft products. You can only patch Microsoft Windows or the server or maybe MS Office, and there are limitations with drivers also. You cannot control the patching through Microsoft because you can create a task and leave it there, but you cannot say deploy this on that machine and do not deploy on the other machine. This is where the third-party patching tool comes into play.

Consider a software developer and colleagues in sales and marketing. The protocol says I do not disturb your machine until you say it is patchable or I will take care of the patching. This is the common understanding in all software organizations. The development machines will not be touched. If you are a developer and I know what patches are there, I can give you a report saying these are all the dangerous ones you need to attend. Either I patch it to the latest edition or you have to take the trouble. If you are going to patch it, you know exactly what you have to patch to, what level you are going to patch it to, and which version you can accept before your system breaks up in some configuration issue.

Software is software, but the code which you have built depends on the version of the software you are running. Obviously, this is the compromise you have to make. Suppose you are using Visual Studio. You can patch it, I can patch the application, but will you let me patch it? That is the question. Microsoft will not patch Visual Studio through Intune. You have to manually patch it.

What happens is you have to define the type of patch policy-wise. Define the type of patch as critical, important, medium, or low. Define whether it is operating system or application, choose whatever you want, set the criteria for the patch to be deployed, and set the schedule for the patch to be deployed. It runs by itself with nothing to be done. 

We receive vulnerabilities from our Rapid7 engine, which transfers those vulnerabilities to ManageEngine Patch Manager Plus, and we have a bunch of servers to be patched. We usually use that for this purpose to patch up the servers.

The best features in ManageEngine Patch Manager Plus are the connectivity across different platforms, such as connectivity with Rapid7, connectivity with CrowdStrike, and connectivity with the SIEM solution as well.

The integrated testing environment helps us to integrate with our Rapid7 engine, which identifies a particular high vulnerability, and we have the option to patch it on the spot. There are also different logs collected from the patch manager, which are sent to our SIEM environment, and SIEM automatically correlates different patches and the time frames that need to be patched, which helps us.

It helps us to manage and condense our team. Instead of having five to six people, it condenses down to two people now. Another benefit is that some of the automation features help us automate the patching, although not all of the functions, but it does help us and reduce the time frame for deployment.

The solution provides approximately 20% savings.

The best features in ManageEngine Patch Manager Plus are the connectivity across different platforms, such as connectivity with Rapid7, connectivity with CrowdStrike, and connectivity with the SIEM solution.

I work with the automated detection system for identifying missing patches.

Building different use cases for automation is possible; currently, it includes basic automation functionality.

ManageEngine Patch Manager Plus works effectively across different platforms, including Linux and Windows environments.

While it's a good feature, it needs some improvement. Different patch manager competitors have functionality with AI inside, so if that could be integrated, it would be much easier for the end-user to manage it.

We have not started using remote patching; it's only on-premises.

The GUI needs improvement, which would make it better for users.

With the integration with the SIEM solution, there are some glitches, and if we need to integrate with multiple vulnerability management systems, it does not provide such support. We need to opt for one vulnerability engine, for example, either Rapid7 integration or CrowdStrike integration.

I have been working with this product for almost one year.

With the integration with the SIEM solution, there are some glitches, and if we need to integrate with multiple vulnerability management systems, it does not provide such support. We need to opt for one vulnerability engine, for example, either Rapid7 integration or CrowdStrike integration.

The technical support from ManageEngine Patch Manager Plus is helpful.

On a scale from 1 to 10 for support, I would rate it as a seven.

It has not reached a perfect 10 rating.

Positive

It's straightforward to deploy.

The deployment process is straightforward. With the cloud version, it's just plug and play or install a simple sensor inside the system. If we deploy with Active Directory, it will scan and deploy the sensors accordingly.

I would recommend first checking the integration functionality and support, specifically what type of support they can provide for integration, whether it can support SIEM easily, what type of product or SIEM technology it can be integrated with, and which types of particular logs it will send to the SIEM solution. Different patches also correlate with the EDR, so we need to check whether it correlates or not because ManageEngine Patch Manager Plus is not correlating with our EDR. This is one of the drawbacks, but this can be addressed during the deployment of ManageEngine Patch Manager Plus.

I rate this solution 7 out of 10.

I use the solution to validate systems that are not patched and ensure security compliance. I conduct regular checks for patching any outdated endpoints. These are operational use cases that I follow monthly according to my patching process schedule. I keep track of these operations with the solution.

The solution supports patching not only Microsoft products but also non-Microsoft products, which is beneficial for me. It also helps in updating custom applications I use from a point-of-sale perspective. 

The software covers platform security and application security, ensuring everything is updated at the endpoint level. Automated patch deployment is used for all Active Directory servers. I have automated testing for patches by Microsoft and verify the status via email notifications. 

After a week, the automation process is applied to all activated servers to ensure upgrades and patches are implemented.

Patching over the Internet should be improved. If I am traveling, I should have an Internet patching option for control, visibility, and vulnerability management for roaming users. 

Additionally, instead of separate technician licenses for each product, there should be a single bundled license to simplify licensing requirements.

I have been using the solution for almost two years. I am using a unified license for Manager, which includes both patching and security.

The solution is very stable. I have not faced any challenges regarding patching. It operates efficiently without affecting resource flow.

Scalability requires downtime for performance adjustments. While not instant, it's manageable with planned downtime.

Customer service and support are excellent, with a perfect score of ten out of ten. The support team is easily reachable through chat and logs tickets swiftly. They provide quick and effective responses.

Positive

Previously, I used BigFix. Comparatively, ManageEngine offers more features and is more feasible and easy for setup and operation.

The setup is not overly complex, but managing upgrades is challenging. The server setup takes a few hours; however, covering all endpoints during the setup is operationally challenging.

I have observed value in money spent on the solution over these two years. Compared to other products, ManageEngine provides good return on investment within five years.

ManageEngine's licensing model recently changed from being endpoint-based to server-based, which might affect costs during the next renewal. I cannot disclose specific pricing details.

I evaluated BigFix before choosing ManageEngine.

When selecting a solution, review the features you need based on your organizational requirements. Some organizations may only need patching, while others might need vulnerability fixes and security features. A unified license for patching and vulnerability fix with remote support tools is recommended. 

I rate the overall solution a ten out of ten.

I use this solution for Amazon Central, patch management, asset management, and inventory.

I find the solution quite simple to use. The dashboard and reporting features keep a trail, which is valuable for my work. 

It helps with scheduling. It does not restart unexpectedly, allowing automation anytime, even during weekends. 

The unified console centralizes management, and I enjoy it. 

The vulnerability scanning highlights outdated PCs and users breaching policies. 

The Patch Management Plus feature has rollback capabilities, which are easy to use, especially in cases affecting servers. The integration with both Linux and Microsoft systems is seamless.

When the patch testing works well, there is no need for patch management rollbacks. If the testing environment functions effectively, rollbacks become unnecessary. 

If a report shows that testing did not work for one version but succeeds for another, a comparison would be beneficial. Testing in a sandbox that evaluates different SQLs and server versions would improve performance. 

I experienced issues with server 2012, which required an upgrade to 2016 for better functionality before moving to Azure.

I have been using Endpoint Central for about six or seven years. 

Everything is quite good on my end.

Customer service is actually quite good.

Neutral

I have worked with Kaseya, and I would choose ManageEngine over Kaseya any day. The support from Kaseya is quite rigid, and they take time.

The setup is seamless on my end. One person is enough for installation. I took the EXI or MSI, installed it in a shared folder, and instructed everyone to select it. Notifications appeared, making the process quite seamless for me.

I'd rate the solution eight out of ten. I haven't tried the AI features on ManageEngine yet.

I use the tool for patch management, patch analysis, descriptions, and automation.

The tool is simple to use. The dashboard and reporting features are good, and they keep a trail of activities.

The automated patch deployment feature is really helpful. I can schedule it anytime, even on weekends, without needing to restart systems. The centralized management and unified console are great. It shows me which PCs are out of date or which users are breaching our policies. I can test patches before deploying them.

The rollback capabilities are also useful. Once, I ran a patch that affected one of my SQL servers, and it was easy to roll back to the previous version and uninstall it. It works well for both Linux and Microsoft systems.

The reporting mechanism is seamless. It's easy to share reports with the Hamburg team, and they can be translated into several languages. This helps us understand where we are and where we need to be from a corporate level.

The solution needs to improve its testing environment and reporting. For example, if a patch doesn't work for SQL 9 but works for SQL 10, a comparison report would be helpful.

I think ManageEngine Patch Manager Plus could improve its testing capabilities. If they could test different SQL versions and server versions in their sandbox, it would be better. For example, it didn't work well with Server 2012, but it works fine with 2016 and up.

I have been using the product for two years.

We don't really need to maintain the solution ourselves. Our IT head makes those decisions. We have a team of about 45 people at HQ that supports the automation, and we have three people for support and management in each of our 56 country offices.

In terms of scalability, it's been easy. We started with a perpetual agreement, and now we just pay for support. When I need support, I use the chat support on my dashboard, and the issue is usually resolved within five minutes.

The tool's installation is quite seamless. One person is enough to do the installation. I took the installation file, put it in a shared folder, and told everyone to select it. It brought up notifications and was quite seamless.

It took me a week to install it for our company because we have offices in Kenya, Tanzania, and Uganda. We have about 600 employees, so installing it on 600 users took some time.

I rate the overall solution an eight out of ten.

We use ManageEngine Patch Manager Plus to patch Windows updates or software updates.

ManageEngine Patch Manager Plus covers almost all my end devices, and I can easily look over my device's hardware status.

The solution's initial setup is not straightforward, and we have to customize it with our relevant features.

We have to filter out complex updates for patches, which get downloaded in our on-prem server. We would like to get more frequent and relevant updates on the criteria for approving the missing patches.

We have implemented ManageEngine Patch Manager Plus this year.

ManageEngine Patch Manager Plus is a stable solution.

ManageEngine Patch Manager Plus is a scalable solution. Around 1,000 users are using the solution in our organization.

The solution's technical support connects immediately and resolves our queries.

Before ManageEngine Patch Manager Plus, we used Intune. We switched to ManageEngine Patch Manager Plus because Intune is a more complex solution.

We implemented the solution with assistance from one of ManageEngine's partners.

ManageEngine Patch Manager Plus is a little bit cheaper. Compared to other solutions like Intune, ManageEngine Patch Manager is not expensive.

The solution's performance is quite good, and I'm quite satisfied with this product.

I would recommend ManageEngine Patch Manager Plus to other users.

Overall, I rate ManageEngine Patch Manager Plus an eight out of ten.

ManageEngine Patch Manager Plus is a quite straightforward solution. One of the major advantages of ManageEngine Patch Manager Plus stems from the fact that it works with different operating systems and is not just restricted to Windows.

ManageEngine Patch Manager Plus is useful for my company's customers as it provides assistance with patching upgrades and helps them take care of vulnerabilities.

The most valuable feature of the solution stems from the fact that it helps keep an inventory of endpoints while ensuring that its users get to see the status of the patches, indicating if it is out-of-date or obsolete. The solution provides patches for software tools, and it can also provide patches for applications like Windows, Microsoft Office, Adobe, and many more.

ManageEngine Patch Manager Plus works perfectly, and its user interface is fine when compared to its competitors.

The solution's UI is an area that requires improvement.

I have been using ManageEngine Patch Manager Plus for four or five years. My company has a partnership with ManageEngine.

It is a stable solution. Stability-wise, I rate the solution an eight or nine out of ten.

There is not much complexity involved in the solution, considering you know what you are doing and understand how you should access and deploy it. The solution works perfectly fine.

Scalability-wise, I rate the solution a ten out of ten.

When the use of the solution for customers grows, there is a need for more endpoints, and it may grow up to 500 endpoints, and the solution's use may even be scaled up further. It is possible to do what is needed to scale up the solution for the IT environments of any of our company's customers. Before scaling up, one needs to buy the license and consider the IT architecture to see if there are any modifications required in the solution.

Around three of my company's customers who manage enterprise-sized businesses with a minimum requirement of 700 endpoints at least use the solution.

Services from the solution's technical support have been satisfactory.

I rate the initial setup phase a ten on a scale from one to two, where one is difficult, and ten is easy.

The solution is deployed in an on-premises model.

The solution can be deployed in two to three hours.

The solution's deployment phase is very straightforward and easy.

During the deployment process, our company tries to understand a customer's environment since architectures vary, and some customers may have multiple sites for whom we can make decisions on how to get the solution to work optimally. ManageEngine ensures that good documentation is available to users explaining the best way to do things. Understanding an IT environment helps the people from our company to decide on the robustness part of the solution. It also helps to understand the requirements from the beginning of the deployment phase. If people from our company know the IT environment of our customers, then it helps us to do proper planning, after which we just need to go ahead with the deployment phase of the solution. In general, planning and understanding of the architecture are areas that take time during the deployment phase, which follows after it can be done quickly.

I rate the price of the product a five on a scale of one to ten, where one is cheap, and ten is expensive. It's not a very affordable tool. The solution has no additional costs apart from the professional fee. ManageEngine mostly offers the same pricing model.

If you plan to use the solution in an enterprise environment, you should make sure to check the recommendations from ManageEngine. It would help if you had a proper architecture and planning before proceeding with the solution's deployment process.

I rate the overall solution a ten out of ten.

My company uses ManageEngine Patch Manager Plus to patch vulnerabilities like CVEs since it allows easy management of patches. We use the solution in our company to use Microsoft's Patch Tuesday.

The solution's importance at my workplace stems from the product's user interface being fairly easy to use. On the solution's dashboard, you can receive updates on the latest news related to patches. The solution also has a centralized console where, after the installation of agents, the product's users, admins, or managers access the centralized portal to look at the patching process.

The important feature for me and my company's customers stems from the solution's ability to provide automated patching after using the test and approve feature. The solution automates the patching process on a Monday or Tuesday, so you can schedule the patching process depending on the setting.

Products like Tenable or CrowdStrike offer a good and less complicated user interface. The user interface of ManageEngine Patch Manager Plus needs to be made more user-friendly, simplified, and less complicated.

For additional features in the solution, I would want the solution to provide me with a detailed view of each patch. If the solution could copy that information and show it on the console, instead of having to click on the plugin ID or the plugin name to redirect you to the patch and all its related information, the need to be redirected to another website to read all the information can be eliminated, and it would be great.

I have been using ManageEngine Patch Manager Plus for two months. Though my company does not have a partnership with ManageEngine, which is an area we are working on right now, my company does sell the solution to a few customers.

Stability-wise, I rate the solution an eight out of ten.

Scalability-wise, I rate the solution an eight out of ten since it also supports many operating systems and applications.

My company caters to the needs of its customer base, which includes banks, microfinance institutions, enterprise-sized companies, and mid-level-sized companies, like ISPs.

The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is probably one of the best features of the solution's technical support. I rate the technical support a nine out of ten.

Though in my company, we currently work with ManageEngine Patch Manager Plus, we are also considering Ivanti Intune Patch Management.

I rate the initial setup phase an eight on a scale of one to ten, where one is difficult, and ten is very easy.

As per the law in Cambodia, the solution is deployed on an on-premises model. No solutions can be deployed on the cloud, but eventually, I hope we can move to the cloud. Some solutions are also deployed on hybrid cloud, but people mostly prefer on-premises as an option.

The time taken for the solution's deployment process depends on the environment and size of the company, but it can be done within 30 minutes on average.

For the deployment process, you need to find and study the patch and then scan the computer to decide which agent is installed on the system. Once the scan is completed, it will show the endpoints or computers where there are missing patches, then the solution also recommends patches before showing you which patches are applicable, and then it shows you which patches are critical, low, medium, or high, after which you can go through the process of test and approve. After the test and approve process, you can go ahead and install the patches and deploy those patches to your computers. You would also have to add policies, and though it has existing policies, you can also create custom policies for the deployment. For example, you can choose between a policy to deploy the solution now or deploy after business hours, which is a big process in the final deployment process.

I rate the product price a three on a scale of one to ten, where one is low price and ten is high price. It is an affordable solution for patch management. Regarding licensing costs, ManageEngine Patch Manager Plus charges up to fifty endpoints to start with, which comes to around 600 USD. The licensing costs of the solution can vary since ManageEngine offers different packages. It is better to opt for the yearly package offered by ManageEngine, which will be around 3,000 to 4,000 USD, depending on the company's size.

My recommendation to those planning to use the solution would be to contact ManageEngine's sales team and support team since they are very responsive by nature. If you have any concerns related to the product, you can send queries to the solution's sales or support team, and they will get back to you since they are very fast to respond.

I rate the overall solution an eight out of ten.

The primary use case of this solution is to patch our customer servers by directly receiving the updates.

The solution has provided the ability to pull updates directly in and push them to the server, which makes it easier for us to complete the patching in a short period of time. We don't have to wait to download the updates from the Windows servers.

The most valuable feature is the ability to pull the updates in ManageEngine Patch Manager Plus, pushing them to the server, which makes it easier for us to complete the patching in a short period of time. We don't have to wait to download the updates from the Windows servers.

There is one area that confuses me and can use a lot of improvement in ManageEngine Patch Manager Plus. Once we add a server inside the solution, we cannot specify the server or target for a specific customer. If I want to apply a patch for a specific customer, I have to look at them by the IP, I have to sort them by the IP, then select them, one by one. There is no tagging or a site where I can include them in that group, so I have to patch the group. I would like the ability to segregate the customer. The solution should have a customer label where we can label those servers or include those servers for specific customers.

I have been using the solution for three years.

The solution is very stable.

The solution is somehow scalable.

The initial setup was straightforward.  The initial setup was easy.

The implementation was completed in-house.

I have seen a return on investment with ManageEngine Patch Manager Plus.

The solution cost is around $5,000 per year.

I give the solution an eight out of ten.

The solution provides access to critical updates and therefore out of our 53 technicians 30 of them have access to ManageEngine Patch Manager Plus.

The solution requires two people for maintenance and I do the regular updates.

We would like to scale up our use of the solution but we have asked if they can implement ManageEngine Patch Manager Plus for us otherwise we will move to Atera, another patch manager solution, which includes implementation and meets our requirements.

Previous to using ManageEngine Patch Manager Plus we applied the patches manually.

I recommend the solution, it will save a lot of effort and avoid a lot of KB issues when you are downloading. If you are working with the SharePoint server, you can easily just remove the KB for SharePoint so you will not ruin the application. ManageEngine Patch Manager Plus is a good product.

We use the solution for vulnerability management.

The solution works best for vulnerability and patch management.

They should improve the solution's pricing. Also, they should add better features for managing hardware. 

We have been using the solution for three years.

I rate the solution's stability as a ten.

We have 2,000 endpoint users of the solution in our organization. It is very scalable, and I rate its scalability as a ten.

The solution's customer service is responsive.

Positive

The solution's initial setup process is simple.

Our in-house team of administrators implements the solution. It takes ten minutes to deploy it.

We purchase annual subscriptions for the solution. Its license costs $8 per computer. Also, the additional costs are around $20 per computer.

I rate the solution as a ten.