ManageEngine Patch Manager Plus and NinjaOne are two prominent patch management solutions. NinjaOne seems to have the upper hand due to its intuitive design and efficiency, despite higher pricing.
Features: ManageEngine Patch Manager Plus offers automated patch deployment, detailed analytics, and comprehensive reporting capabilities. NinjaOne boasts streamlined patch automation, ease of navigation, and a user-friendly interface suitable for complex environments.
Room for Improvement: ManageEngine Patch Manager Plus could enhance speed, integration capabilities, and handling of large-scale deployments. NinjaOne users seek improved patch accuracy, more detailed error reporting, and better feedback mechanisms.
Ease of Deployment and Customer Service: ManageEngine Patch Manager Plus has moderate deployment complexity with inconsistent customer service. NinjaOne is favored for its straightforward deployment process and responsive support team.
Pricing and ROI: ManageEngine Patch Manager Plus is generally cost-effective, providing good ROI for smaller operations. NinjaOne has higher upfront costs, but users find the efficiency and advanced features offer better long-term ROI.
Compared to other products, ManageEngine provides good return on investment within five years.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Customer service and support are excellent, with a perfect score of ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
Scalability requires downtime for performance adjustments.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
The solution is very stable.
I would rate the stability a ten out of ten.
When the patch testing works well, there is no need for patch management rollbacks.
Instead of separate technician licenses for each product, there should be a single bundled license to simplify licensing requirements.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
There is a concern regarding the exchange rate as one dollar equals six reais today, making everything expensive in dollars for us.
ManageEngine's licensing model recently changed from being endpoint-based to server-based, which might affect costs during the next renewal.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
The software covers platform security and application security, ensuring everything is updated at the endpoint level.
The Patch Management Plus feature has rollback capabilities, which are easy to use, especially in cases affecting servers.
It is valued for its role in addressing the vulnerabilities discovered by Insight VM.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Patch Manager Plus is a simple patch management tool that makes it easy to keep your network patched and secure. It is an endpoint patch management software that provides enterprises a single interface for automating all patch management tasks - from detecting missing patches to deploying patches - for Windows, Mac, Linux and 250+ third-party applications. Whether you have one computer or hundred, they can all be patched at the same time from a single point of console.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
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