

BigFix and ManageEngine Patch Manager Plus are leading solutions in the patch management space. ManageEngine Patch Manager Plus often appears superior due to its comprehensive features, while users are generally happier with the pricing and support of BigFix.
Features: BigFix is praised for its robust functionality, ease of integration, and automation capabilities. ManageEngine Patch Manager Plus is noted for its wide OS compatibility, granular control over patching processes, and scalability.
Room for Improvement: Users suggest BigFix could benefit from enhanced reporting tools and a more straightforward setup process. ManageEngine Patch Manager Plus users recommend improving the patch deployment speed and enhancing the dashboard's responsiveness.
Ease of Deployment and Customer Service: BigFix users appreciate the thorough deployment documentation and responsive customer service. Conversely, users of ManageEngine Patch Manager Plus find the deployment relatively straightforward, with support feedback being prompt but not as comprehensive as BigFix.
Pricing and ROI: BigFix users find the initial setup cost high but justify it with long-term ROI and robust performance. ManageEngine Patch Manager Plus is seen as more cost-effective with quicker ROI, despite minor performance trade-offs.
Compared to other products, ManageEngine provides good return on investment within five years.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical support from HCL is satisfactory unless there are customization requirements.
Whenever we need any kind of support, the BigFix team is present and available.
You do not have to raise a ticket and wait for them to respond.
Customer service and support are excellent, with a perfect score of ten out of ten.
The technical support from ManageEngine Patch Manager Plus is helpful.
BigFix requires some minimum configuration requirements.
Scalability requires downtime for performance adjustments.
The default instance, which most customers run, can take up to 5,000 endpoints.
I have not had any downtime in six years.
The solution is very stable.
Building a management console is quick and simple, taking only one to two hours for setup.
The problem was related to the hardware configuration and hardware specifications.
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
When the patch testing works well, there is no need for patch management rollbacks.
Instead of separate technician licenses for each product, there should be a single bundled license to simplify licensing requirements.
You cannot create multiple tasks, which is another significant issue.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
Currently, I am paying around three dollars per agent per month.
There is a concern regarding the exchange rate as one dollar equals six reais today, making everything expensive in dollars for us.
ManageEngine's licensing model recently changed from being endpoint-based to server-based, which might affect costs during the next renewal.
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
The software covers platform security and application security, ensuring everything is updated at the endpoint level.
Second, you get remote access capabilities, meaning you can take the device remotely and provide support, with the session recorded for playback if needed.
The vulnerability scanning highlights outdated PCs and users breaching policies.
| Product | Mindshare (%) |
|---|---|
| ManageEngine Patch Manager Plus | 4.2% |
| BigFix | 4.5% |
| Other | 91.3% |

| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 12 |
| Large Enterprise | 67 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 4 |
| Large Enterprise | 3 |
HCL BigFix offers a Unified Endpoint Management platform that enhances security, reduces costs, and simplifies IT operations across hybrid, multi-cloud environments through a centralized control structure.
BigFix streamlines enterprise IT management by integrating infrastructure security, endpoint remediation, and employee experience automation within a single platform. It enables IT Operations and Security teams to function efficiently from a unified control plane, managing over 155 million endpoints. Its robust architecture supports continuous compliance and automated vulnerability remediation, closing the gap between detection and fix. It excels in digital employee experience by ensuring proactive monitoring and utilizing agentic AI for self-healing workflows and intelligent automation, thereby reducing manual efforts and enhancing productivity.
What are BigFix's key features?Industries such as telecom, finance, and industrial facilities leverage BigFix for comprehensive patch management, software deployment, and inventory solutions. They benefit from its capacity to support endpoint security, compliance, and diverse operational needs, using it for vulnerability assessment and custom content creation.
ManageEngine Patch Manager Plus offers a comprehensive patch management solution with robust remote push capabilities, supporting both Windows and Linux environments for seamless integration.
ManageEngine Patch Manager Plus is noted for automation, ease of use, and detailed reporting. It secures platforms by patching Microsoft and non-Microsoft applications. Key features include automated deployment, vulnerability scanning, and rollback capabilities. Integration with Endpoint Central, Rapid7, and CrowdStrike enhances patch efforts. While valued for quick updates and performance, improvements are needed in reporting, user interaction, and testing. Better out-of-network patching support and end-user communication are necessary. Global scanning timings, simplified licensing, and easier management of customer-specific servers are areas for refinement. Supporting diverse operating systems and configurations requires focus, as complexity affects user experience. Pricing adjustments are advised.
What are the key features of ManageEngine Patch Manager Plus?ManageEngine Patch Manager Plus is pivotal in industries prioritizing security compliance and asset management. Organizations utilize its cross-platform patching for Windows, Mac, and Linux, alongside identifying vulnerabilities via Rapid7. Integration with SIEM solutions supports centralized monitoring of AWS EC2 servers and end-user systems.
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