BigFix and ManageEngine Patch Manager Plus are leading solutions in the patch management space. ManageEngine Patch Manager Plus often appears superior due to its comprehensive features, while users are generally happier with the pricing and support of BigFix.
Features: BigFix is praised for its robust functionality, ease of integration, and automation capabilities. ManageEngine Patch Manager Plus is noted for its wide OS compatibility, granular control over patching processes, and scalability.
Room for Improvement: Users suggest BigFix could benefit from enhanced reporting tools and a more straightforward setup process. ManageEngine Patch Manager Plus users recommend improving the patch deployment speed and enhancing the dashboard's responsiveness.
Ease of Deployment and Customer Service: BigFix users appreciate the thorough deployment documentation and responsive customer service. Conversely, users of ManageEngine Patch Manager Plus find the deployment relatively straightforward, with support feedback being prompt but not as comprehensive as BigFix.
Pricing and ROI: BigFix users find the initial setup cost high but justify it with long-term ROI and robust performance. ManageEngine Patch Manager Plus is seen as more cost-effective with quicker ROI, despite minor performance trade-offs.
Compared to other products, ManageEngine provides good return on investment within five years.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical support from HCL is satisfactory unless there are customization requirements.
Customer service and support are excellent, with a perfect score of ten out of ten.
The technical support from ManageEngine Patch Manager Plus is helpful.
BigFix requires some minimum configuration requirements.
Scalability requires downtime for performance adjustments.
The solution is very stable.
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Building a management console is quick and simple, taking only one to two hours for setup.
BigFix requires some minimum configuration requirements.
When the patch testing works well, there is no need for patch management rollbacks.
Instead of separate technician licenses for each product, there should be a single bundled license to simplify licensing requirements.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
There is a concern regarding the exchange rate as one dollar equals six reais today, making everything expensive in dollars for us.
ManageEngine's licensing model recently changed from being endpoint-based to server-based, which might affect costs during the next renewal.
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
The software covers platform security and application security, ensuring everything is updated at the endpoint level.
The vulnerability scanning highlights outdated PCs and users breaching policies.
It is valued for its role in addressing the vulnerabilities discovered by Insight VM.
Product | Market Share (%) |
---|---|
BigFix | 7.1% |
ManageEngine Patch Manager Plus | 6.6% |
Other | 86.3% |
Company Size | Count |
---|---|
Small Business | 30 |
Midsize Enterprise | 12 |
Large Enterprise | 66 |
Company Size | Count |
---|---|
Small Business | 10 |
Midsize Enterprise | 4 |
Large Enterprise | 3 |
HCL BigFix is a powerful patch management tool that enables organizations to simply control their patch management operations. It is designed so that IT security and operations teams can collaborate in the most effective way possible. Users that employ BigFix can find and fix issues with their endpoints faster than those that employ its competitors. It comes with thousands of security checks that can be deployed quickly and easily. These enable users to safeguard themselves from a wide variety of digital threats.
HCL BigFix Benefits
Some of the ways that organizations can benefit by choosing to deploy HCL BigFix include:
BigFix Features
Reviews from Real Users
HCL BigFix is a highly effective solution that stands out when compared to most of its competitors. Two major advantages it offers are its auto-patching capability and its user-friendly tools.
Santhosh K., the chief executive officer of Catnip Infotech Private Limited, writes, “The second valuable feature is, BigFix also has an auto patch updating feature, where the latest patches, and what is required for my system are automatically downloaded and kept ready for me. The solution applies the patch and notifies me after applying the patch. BigFix also gives me a ping saying that I should reset my system within a certain period of time, while the patch is being applied. Let's say, the patch is being applied and if there's an issue, the solution can revoke the applied patch, and revert back to the old state.”
Benedikt S., an application administrator, says, “It's very straightforward. The usability is very close to everyday technical tools that you use as a systems administrator. So it's quite user-friendly.”
Patch Manager Plus is a simple patch management tool that makes it easy to keep your network patched and secure. It is an endpoint patch management software that provides enterprises a single interface for automating all patch management tasks - from detecting missing patches to deploying patches - for Windows, Mac, Linux and 250+ third-party applications. Whether you have one computer or hundred, they can all be patched at the same time from a single point of console.
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