Google Workspace Reviews

I teach translation and English for special purposes, so we share translations for assignments, especially teamwork when we assign projects that require group work so that we can control what students do. I do this and I know other colleagues who do the same.

We have Google Workspace, and we use it primarily for Drive to collect items. We categorize folders with topics and material either for students or for research. We use Google Doc to share documents, especially when we assign homework to be corrected for peer correction or classroom correction.

With Teams and Microsoft, we use it for collective calls and exam supervision because we use video surveillance through camera with Teams. We use Teams for meetings and to share material with students.

The ability to share documents with students and assign them things and correct them in real time has been beneficial. You can verify what they write, and they can contribute and cooperate to create a collective document, which is something that our society nowadays requires. The ability to cooperate, especially those who work with languages and those who work with writing, need to learn how to cooperate. There is co-editing and co-writing, all these sorts of things. I love the fact that I can easily have access to folders that I can categorize and where I can upload research material and teaching material.

The only inconvenience is the fact that you have limited storage. After a while, you have to buy a surplus.

It is not intuitive with Teams. It is hard to find categories and folders in Teams. I do not like it at all. But I really cannot choose because it depends on the kind of services the university you work for provides.

I have been using this for maybe fifteen years or even more. Since we had the university email, we have always had it on Google.

I am not aware of security issues and I have never had problems with Google. During COVID, there was a time when we were using all folders on Moodle. All university teachers were using their folders in Moodle to share material with students. A couple of times, I found requests to my folders by students who were not from my university. Students with an email extension that was not from my university could somehow get a view of my folders and ask me for access. This happened once during COVID when we were all using material at Zoom classrooms. We had Zoom integrated into Moodle and then our recorded lessons would go into Google Drive and students were allowed to have access to Google Drive so that they could review, re-watch, or if they were not present, they could watch the lessons at a later time. I pointed this problem to the technical staff and the issue was resolved.

With Microsoft now that we are using, we have a security system by which every now and then you have to change your password and whenever you try to access multiple times to the same email from different devices or many times in the same day, they will ask you for a code that you have to insert.

I am not familiar with scalable solutions, so I can only say that to me scalable means that you can use one thing or the other. There are probably many more options that we are not familiar with. If the purpose is to increase the teachers' use of that, probably presentations should be provided. People should go around with tutorials and guidelines, but teachers do not have time to go through that. If webinars were provided and universities were promoted with webinars, people are going to attend them.

The price is fair, but I had a problem once that they were not able to solve. I bought extra space for a European project because I needed more space than what was provided by the university. As the PI and coordinator in charge of the project, I acquired out of my own pocket extra space that was supposed to cost 1.99 or 1.90 per month. At a certain point, I was charged 19.19 Euros per month. I sent a complaint letter but it was hard to find customer service for that. I sent several complaints and what they replied to me was that I should have dealt with the problem with the provider of my credit card. I do not think this is fair because it was their mistake.

Positive

We are still using Moodle.

There are definitely alternate solutions.

The universities I used to work for, Viterbo University and Tuscia University in central Italy, prefer Google Workspace. They signed an agreement with the provider of Google Workspace and therefore they are using Google Workspace. This other university where I am working now, which is L'Orientale University in the south in Naples, prefers Teams because the institutional email is on Microsoft.

I prefer Google Workspace. It is much more intuitive and easier. I do not like Teams at all. I do not even like the configuration when you see your email. Google Workspace has a better window where you can read very easily your email and you can customize it easily while Microsoft provides links.

I am currently working at a national project, which is a PNR project involving nine universities, and we are setting up a new Moodle. At least my university is setting a new Moodle platform for the preparation of digital material, and we will try to integrate some AI features in Moodle.

I think it is scalable. I have not experienced any issues with this and I have not heard of someone else's experience with that. I gave this review a rating of seven out of ten.

I have been using Google Workspace for file organizing, including Google Drive, Spreadsheet, Gmail, and Google Form, with most of my usage being in Spreadsheet.

I do use Google Groups, which combines mailboxes across teams. This allows us to review and send and receive email from one address. I also use Google Spreadsheet as a collaborating tool.

Google Meet has been really helpful for my team. Although my team also uses Slack, the audio and video capability in Slack is not as good for managing our teams. Google Meet is much better, and it can be integrated with Gmail and our schedule, which makes it really useful.

I do use auto-response settings, but my manager configured them for me. It works really well because I work with customers. When I don't have time to check messages, the auto-response message is really helpful. Customers are aware that it is an automatic reply from us.

I think the most valuable feature is Gemini, which is now included in Google Workspace. Beyond Spreadsheet, Docs, and other tools, Gemini integrated inside Gmail and Spreadsheet is really helpful for us. It helps when we have something we cannot find a solution for through a simple Google search.

For my usual usage, I have been using Google Workspace for file organizing, like Google Drive, Spreadsheet, Gmail, and Google Form, with most of my usage being in Spreadsheet.

I do use Google Groups, which combines mailboxes across teams. This allows us to review and send and receive email from one address. I also use Google Spreadsheet as a collaborating tool.

Before I was in a Microsoft environment, which had its own software that was not website-based. When I moved to Google Workspace, it was not seamless because I have to access it through a web view in the browser. Most of it does not have stable connection because it is based on web view. It would be great if Google Workspace had its own application built into the PC or a desktop application.

The operation is a bit different from Microsoft, which makes it difficult for me. For example, with Microsoft, we could easily access the shared mailbox with one URL and have access to it. With Google Workspace, we have to set it up by ourselves inside our own mailbox, which is a bit difficult because of how it operates differently.

I think it can be improved more. Currently, guidelines are just in the form of a document that we can read by ourselves. It would be really helpful if the guidelines themselves were built into the environment itself. Since Google Workspace is in web view, maybe that would be possible. That would be more helpful than just reading a document.

I have been using Google Workspace for less than one year. The company migrated from Microsoft to Google Workspace recently.

It glitches a lot because it still operates under the browser.

I would rate scalability as an eight. I see a lot of functions that I haven't used yet. I don't know how to scale it, but I believe Google Workspace will have really high scalability because there are a lot of features available, and they have the potential to be used. The features can be integrated between systems within Google Workspace.

I'm not sure if it was the technical team from Google, but I communicate with the IT team in my company. I'm unsure if that counts as customer service from the product itself.

I used a similar solution before, which was Microsoft.

There are guidelines from the company that were distributed to us. The guidelines are general information on how to use the tools in Google Workspace since it is different from the previous environment.

I'm not sure about the ROI, but I heard that other divisions in my company require specific features from Google Workspace. I don't have detailed information about that.

The company made the decision to migrate, so I'm not sure why specifically. The company is moving the data and the Microsoft subscription is no longer continued, so I have the choice to use Google Workspace.

I did test Google Workspace as one of the testers before all colleagues used it. It was testing how it operates from an end user perspective.

I remember one other thing about the login process for Google Cloud. We have to log in to the Google account on our PC for double security reasons, which is also something to consider. My overall rating for Google Workspace is eight.

My usual use cases for Google Workspace involve creating a website. Technically when enterprises or individuals want to create a website, they normally use a website host or GoDaddy or other services. I managed to work through without spending much money on development or hosting services. I just bought a domain. With Google Workspace, the intra site, the native SharePoint site, and native sites from Google Workspace, I created and performed DNS-related administration work and then published outside. It can now be accessed from outside.

I have saved a lot of cost by creating this way. I'm not hosting outside or spending additional money there. Whatever intra site I have, I converted that and published it as an internet site. It's one of the best ways to use Google Workspace features to save money for a business.

The Google Workspace app that enhances my productivity the most is email, meeting calendars, and website capabilities. These are the three major ones. I'm working with Google Solar API, which is available from Google Maps, one of the best mapping platforms available. My wife's business focuses on enabling and deploying rooftop solar for homes in India.

The Solar API contains extensive data about sun patterns, including rise and set times throughout the year. I'm currently developing a mobile application using this API. When I pin any location, such as a customer's home, I can assess the site remotely from my office. By entering exact coordinates, I can analyze how the home roof is aligned, its direction, incline, and whether sunlight throughout the year is sufficient for solar power production.

I can determine feasibility and available roof space without physical visits. The Solar API is currently in preview and is one of the best APIs available globally. When I complete this mobile application development, I can help organizations by providing subscriptions to business owners who currently rely on physical inspections. This automation will significantly improve their operational efficiency. While the API has full coverage in the US and UK, India is the next focus country.

I've been developing this mobile app using ChatGPT tools, though I've faced some challenges with the monthly subscription limits. Google Workspace's collaboration tools, including Gemini, have been beneficial, though I haven't utilized them extensively due to cost considerations.

The collaboration tools in Google Workspace need improvement. They have fallen behind in the enterprise workspace race, particularly against Microsoft Office 365, which has achieved widespread enterprise adoption. While Google has strong penetration in cloud services, both public and private, their workspace collaboration tools trail significantly behind Microsoft's offerings such as Office 365, Teams, and OneDrive.

They appear to be following Microsoft's footprint but haven't caught up yet.

I have been working with Google Workspace for the last six months since setting up my wife's new company and enabling its features.

The stability of Google Workspace is excellent and very solid. I haven't experienced any outages, and I would rate it 10 out of 10.

Google Workspace offers scalability, and I would rate it a six out of ten. While the ability to increase numbers is always present, the product quality needs improvement. The base product itself needs enhancement, as scalability alone doesn't compensate for fundamental product limitations.

Based on my experience, the technical support is extremely poor. Even as a technical person, I struggle to find appropriate contact numbers or email addresses. The available chatbot doesn't provide relevant answers.

The help system is inadequate. They seem focused solely on monthly payments without ensuring customer success. For instance, with Gemini, I was charged for a year without receiving any guidance on its usage. There's no follow-up on product utilization or customer engagement. This approach is particularly problematic considering the high costs in India.

Before Google Workspace, I used Office 365.

The initial setup with Google Workspace is easy, but the licensing aspects need better explanation. While the basic setup is straightforward, I found the package selection confusing. I inadvertently chose Gemini without fully understanding it and ended up paying more than expected. They didn't provide adequate explanation, follow-up, or methodology guidance for implementation.

I have not seen any return on investment from working with Google Workspace yet. I will need to wait for another one to two years to see results.

I discovered the monthly charges on my credit card and subsequently changed the package and plan, removing Gemini as it wasn't being utilized. It was an initial mistake in package selection. Overall rating: 7 out of 10.

I am basically using the email service and some regular space on Google Workspace. That's it. My company is using the email service for around 100 users.

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. 

Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

As far as Google Workspace is concerned, it is working fine for us. Our needs are fulfilled, so that's fine. 

However, integration with Microsoft Outlook could be improved. The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication.

I have been using the solution for four to five years.

It is stable. I rate it eight out of ten. The only issue is collaboration with Outlook, where I am having a bit of a problem.

Scalability involves another configuration with a new email configuration, involving some authentication issues with Microsoft Outlook. There are problems we are facing.

We have our agent in Indonesia who configured it, not directly with Google Workspace. We only communicate with the Indonesian agent regarding authentication issues.

Neutral

We have not had any initial setup issues yet.

The product is good. I can rate it an eight out of ten. It's fine as I don't need any downgrades.

We use Google Workspace for mail, calendaring, conference calls, collaboration on documents, and advanced features of the calendar similar to Calendly. 

We utilize Google Sheets connected with BigQuery for large data analysis and work with documents, spreadsheets, presentations, and text files. We assign tasks and collaborate seamlessly across locations, enhancing productivity significantly.

Google Workspace has drastically improved our productivity and collaboration by allowing multiple users to work simultaneously on documents, spreadsheets, and presentations from different locations. 

The communication features such as ongoing chat and video calls around documents, email suggestions for changes, dynamic email, and its integration with BigQuery are very beneficial. The ability to share real-time updates and collaborate instantly saves us hours compared to traditional software solutions.

The features of Google Workspace that significantly improve our work include real-time collaboration on documents, dynamic email for easy suggestions and approvals, integration with BigQuery for data analysis, seamless document sharing and storage in Google Drive, and advanced calendaring capabilities. These features streamline our workflow, enabling multiple users to work together efficiently and reduce the need to switch between multiple software applications.

One area of improvement for Google Workspace is the Google Meet functionality. Currently, users cannot upload files directly through Google Meet; instead, they have to share links via Google Drive, which adds unnecessary steps and complexity. This is especially frustrating when dealing with external users who do not have Google IDs. Another area requiring improvement is the chat/messaging feature, which is basic compared to other products like Slack. Having an integrated and efficient messaging system would be beneficial.

I have been using Google Workspace since 2017.

Google Workspace has proven to be highly stable, with no significant outages in years. Occasionally, there may be minor issues such as a five-minute delay in starting a meeting, but overall, the stability is excellent and very reliable.

Google Workspace is highly scalable to accommodate an increasing number of users. It is capable of handling a large number of users seamlessly, with no issues encountered while adding new users in our company, ranging from ten users to two thousand users in other companies.

I have rarely needed to contact customer service for Google Workspace, with only a few minor interactions by the office admin regarding password resets. 

Overall, the need for customer service has been minimal due to the platform’s ease of use and reliability.

Positive

Before switching to Google Workspace, we used a combination of Microsoft Office, Microsoft Exchange for email and calendar, and Slack for messaging. The inability to collaborate effectively on documents and the lack of an integrated system led us to switch to Google Workspace.

The initial setup of Google Workspace is relatively easy, especially for users familiar with similar systems. Creating user lists, setting password policies, managing devices, and assigning licenses are straightforward tasks, though it may be challenging for beginners without technical knowledge.

The implementation was handled internally, mostly by myself and our office manager. No extensive team was necessary as the setup process was very straightforward.

We have seen a significant return on investment in terms of productivity and organizational efficiency. The collaborative features alone save us enormous amounts of time that would otherwise be spent reconciling multiple versions of documents. This significantly enhances our workflow and overall productivity.

The pricing for Google Workspace is quite reasonable at around eight dollars per user per month for the mid-range package and fifteen dollars for the enterprise version. Despite the cost, the productivity and efficiency gains make it a valuable investment. However, there is a slight preference for a lower cost.

I did not evaluate other options immediately before choosing Google Workspace. My work experience at Google influenced my decision as I had become accustomed to its seamless functionality and productivity features. After experiencing its benefits firsthand, I chose to continue using it in my subsequent roles.

For new users, it is essential to thoroughly learn and utilize the collaboration features of Google Workspace. These features are what set it apart from other software solutions and significantly enhance productivity within a team. Do not treat it just like another online version of Microsoft Word; take full advantage of its collaborative tools.

I'd rate the solution eight out of ten.

Positive

My usual use cases for Google Workspace involve attending and conducting calls, messaging, and file transfer. These are the primary activities we perform.

I share through the main Gmail. The Docs and Sheets can be shared with multiple people without limitations.

Google Workspace enhances my productivity within my organization.

The Docs and Sheets we transfer enhance my productivity the most out of the Google Workspace services.

The calls are the most valuable feature, as we can make an unlimited number of calls without limitations.

The documents are valuable because we have a special feature where we can create Docs and Sheets.

Users receive notifications whenever an action is taken, such as when sharing a Doc or Excel sheet, through email notifications. This is beneficial, and users can provide editor access or view access within the document or Excel sheet. This scalability feature is particularly useful.

Gemini AI integrates into my daily routine. In my current organization, they are using custom AI, but Google Workspace allows integration with Gemini because Google has its custom AI. We productively use both messaging and prompting capabilities.

I don't see many areas of Google Workspace that could be improved or enhanced because everything I have been using has been effective.

Regarding the user interface, when calling a member in the organization, the UI can be challenging because the other person attending the call needs to enlarge the screen to listen properly. When we send a Google invite, joining is straightforward. However, during direct calls, screen enlargement is necessary. This is the only drawback I have observed. Everything else functions well.

For the last 12 months, I have been working on Unqork only.

The stability of Google Workspace throughout my usage has been good.

While I cannot extensively comment on the scalability of Google Workspace, it performs well in this aspect. I have previously used Microsoft Azure, and both platforms perform adequately, but as mentioned earlier, the UI issue remains the only notable drawback.

I have used a similar product from Microsoft before Google Workspace.

I switched to Google Workspace because my current organization uses it. My previous organization used Microsoft, and the change occurred due to changing organizations.

I am a managed service provider, and we utilize whatever tools the organization provides.

While I am not aware of the exact pricing of Google Workspace, I understand that compared to Microsoft, Google Workspace is more cost-effective.

On a scale of 1-10, I rate Google Workspace an 8.

I am working as a consultant in Google Workspace, providing solutions to Google Workspace customers. We offer deployment, management, and support for the product.

Google Workspace enhances collaboration by integrating Gmail, Chat, and Meet, making it easy to share documents and collaborate on projects.

The valuable feature of Google Workspace is its integrated environment where everything is pre-integrated, like chat and document sharing in Gmail. Gemini, the AI feature in Google Workspace, helps in creating documents, composing emails, and enhancing productivity.

The downloading options need improvement, particularly in converting and viewing data formats like PST and inbox formats easily. It should be improved for Gmail and mails to make data export and import seamless.

I have been using Google Workspace for nine years.

The stability of Google Workspace is rated at nine out of ten since there is no such major downtime with the service.

I rate the scalability of Google Workspace an eight out of ten. It is overall scalable.

Earlier, Google technical support was very good. Now, sometimes, it seems slow in certain cases. Currently, I would rate it a seven out of ten.

Neutral

I have not used other products much, but I find Microsoft's suite to be quite confusing compared to Google Workspace.

The initial setup for Google Workspace is straightforward and easy to manage, from provisioning a new domain to setting up DNS records.

When moving from another platform, the implementation requires a proper project plan, timeline, and management of resources.

Pricing is a major concern for customers. Google offers competitive pricing, but there is scope for more affordable options. Costs can be high unless planned for long-term use.

I recommend Google Workspace for its user-friendly interface, ease of collaboration, and the availability of data access from anywhere at any time.

I'd rate the solution seven out of ten.

The solution is primarily used for:

1. Collaboration. As a presales person, on a daily basis, I have to work with my team collaboratively on multiple documents at the same time, and this tool allows me to execute the activities effectively in real time 

2. Documents Storage and Management

3. Form development to gather regular feedback and information from customers and internal employees 

4. Calendar, spreadsheets, Drive, Meet, and Gmail. These all features help me to do effectively communication and execution of collaborative tasks across the team in real time.

The solution has improved our organization via:

1. Real-time collaboration for document development. It is saving our team ideal time and increasing the efficiency of collaborative working. 

2. Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

3. Confidently uploading of data in storage for easy access and cross-regional and cross-departmental access.

The most valuable aspects of the solution include real-time collaboration. Features like shared documents over the cloud allow access to the team and can be accessed across the globe. The collaboration capabilities allow for the real-time execution of document drafting in parallel with the other team members, which reduces the overall duration of the completion of the activity. Reviewing docs gets easier thanks to real-time access. It also boosts productivity and the confidence of the team members as there is no way you can lose your document.

The solution could improve in a variety of ways, including:

1. If you don't have internet access then only you can access the end-to-end functionalities of the tool otherwise only limited functionalities are accessible. 

2. If your storage requirements in day-to-day work are large, then it will incur an additional cost since free storage is limited. 

3. You can experience challenges while Integrating it with some existing business tools. 

4. Some of the features are not that effective to use as compared to the other products in the market. Google should come up with regular updates and enhanced features and functionalities.

I've used the solution for three years.

I use the spreadsheets for number crunching and analysis. I also use Google Docs to collaborate.

The collaboration features are valuable. Multiple people can review, comment, and work together in real-time. When we are working on deliverables, Google Docs is the most useful. It enables multiple people to collaborate, comment, and assign tasks.

The product prevents multiple reviews. It can be done asynchronously. Even if we're working on a school project, productivity will increase. It is better than downloading the file, editing it through Microsoft Word, and adding comments.

The feature set of Google Sheets is limited. Excel is much more powerful, considering it's a desktop application.

I have been using the solution for seven to eight years.

I rate the tool’s stability a seven or eight out of ten.

The tool’s scalability is good. It's all on the cloud. It is pretty scalable. We do not have to purchase a software license like Microsoft, which can be expensive. Workspace is definitely more applicable and scalable. I haven’t faced any issues.

The deployment was straightforward. I haven't faced any challenges.

Google Sheets is good enough to capture information and crunch basic numbers. Excel is more suitable for analysts and researchers. Microsoft is a bit more complete. The features might be slightly limited on Google Workspace. However, Google Workspace is on the cloud, while Excel is a desktop application. The products solve two different problems. Google Workspace is much quicker, lighter, and fairly easy to use.

The solution has AI features. I haven't used them, though. I prefer typing emails myself. I do not think that the AI-driven email sorting feature increases productivity. I recommend the tool for small and medium-sized businesses. It is a good product. It is useful. Overall, I rate the tool an eight out of ten.