What is our primary use case?
We use Google Workspace for email and also for Google tools like Calendar. We're a customer of Google Cloud Solutions.
How has it helped my organization?
It helped us a lot because we use not just email but Calendar and Google Meet daily. Also, Google Spreadsheet, the live presentations, and Google Slides. Those are the tools we use today, especially Google Meet and Gmail.
For project management, we use the Jira solution. We put our projects into a team, distribute tasks, and collaborate. We use Jira for task management and to track whether tasks are completed.
What is most valuable?
Google Meet is the most valuable function for me. It has enhanced collaboration in our team.
We started using AI, especially for creating presentations. We are also trying to use some artificial intelligence to automate spreadsheets. It's still at the beginning, but we have started, so the results are good but not perfect yet.
What needs improvement?
We would like to use something within Google Workspace for project management, but we didn't find it there. We use Jira because we are familiar with it. But if Google Workspace could provide a solution, it would help us a lot because then it would be integrated with Calendar and other tools.
For how long have I used the solution?
I have been using it since the beginning of our company. So, it has been six months.
What do I think about the stability of the solution?
It's very good, very stable. We never had any performance or availability problems with Workspace.
What do I think about the scalability of the solution?
It's fine. Every time we need something, we are able to find it. We also have no problems implementing new things. We're pretty satisfied with Workspace.
How are customer service and support?
We never contacted Google Workspace support.
Which solution did I use previously and why did I switch?
We used personal Gmail, which is not Workspace, at the very beginning. Then we moved to Workspace for business privileges.
I used a different solution. We basically use Hubspot, Jira, and Google Workspace - only these three tools.
How was the initial setup?
It was quite easy and straightforward.
The setup took a couple of hours. It's not complicated.
What was our ROI?
It's what we use, so it helps us. It's expensive, but we don't have another tool to create this integrated environment where we can have team meetings, calendars synced, and so on. So, we pay for this integration within the Google environment. It's expensive for us, as we don't have enough customers yet, but we're going to get them.
What's my experience with pricing, setup cost, and licensing?
Pricing is something concerning. We find the solution very expensive. It's a concern because every time we add a new user, we have to add a license at a per-user price. We consider it expensive. Today, it's our most expensive bill.
Which other solutions did I evaluate?
We didn't evaluate other options. We just moved to Workspace and didn't check the market.
What other advice do I have?
I would recommend it. Just take care of the costs, but in general, I would recommend it.
Overall, I would rate the solution an eight out of ten. The only problem I see today is that it's a bit expensive for us. We are in Latin America and have to convert US dollars to our local currency, and the exchange becomes expensive.
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
