Epicor ERP Reviews

Name: Epicor ERP
Brand: Epicor
Rating: 3.7 (18 reviews)

3.7 out of 5

18 reviews
82% willing to recommend

What is Epicor ERP?

Capture the true value of cloud ERP with Epicor Kinetic, a solution made with manufacturers, for manufacturers. An intuitive, configurable, and guided user experience with embedded learning helps you maximize your profitability with real-time business intelligence and built-in collaboration tools. Kinetic has the functionality you need to run a modern, future-ready business poised to capitalize on data, transform digitally, and innovate without limits. All the features you need to scale, compete, and attract top talent to your organization. Trust the manufacturing expertise of Epicor to gain the momentum and know-how you need to accelerate growth and innovation.

Epicor Kinetic is distinguished by its increasingly broad focus on planning and managing all resources, both within and across locations and company boundaries. Power your business with a secure, tightly integrated ERP and embedded capabilities. This expanded scope is most strongly felt in the areas of Customer Relationship Management (CRM), Supply Chain Management (SCM), Advanced Planning and Scheduling (APS), Product Lifecycle Management (PLM), Advanced Manufacturing Execution System (MES), Quality Management System (QMS), Field Service Management (FSM), and Business Process Management (BPM) to name only a few. Manufacturers of all sizes have recognized the value of an integrated suite rather than trying to piece disparate solutions together.

Get the Epicor ERP Buyer's Guide and find out what your peers are saying about Epicor ERP, SAP ERP, SAP S/4HANA and more!

Epicor ERP is the #14 ranked solution in top ERP solutions. PeerSpot users give Epicor ERP an average rating of 7.4 out of 10. Epicor ERP is most commonly compared to SAP ERP: Epicor ERP vs SAP ERP. Epicor ERP is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 20% of all views.

Helped 865,295 peers since 2012

Featured Epicor ERP reviews

Khalid Jalal

Senior Manager - Group ICT at Gulf Aluminium Rolling Mill Co. B. S. C. (c)

My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive customization required for Epicor ERP, and the standard process is not suitable. Though it is meant for manufacturing, it is not performing the manufacturing job effectively. Regarding the installation process, the implementation is not the problem as the installation is fine. The issue lies with configuration. Although it's supposed to be configurable, it requires customization for everything we need to do. When comparing to JD Edwards and in-house applications, a process that takes one minute in those systems takes ten minutes in Epicor ERP because users have to navigate through different screens constantly. If a user forgets to switch to one screen, the process remains incomplete, making end-user training extremely difficult. There's no automation and workflow feature that can be used without customization. Everything requires changes, making it similar to developing a new platform from scratch. Initially, we anticipated some benefits from using Epicor ERP, but based on the current outcome, it has been completely unsuccessful. The main issue is that everything requires customization rather than configuration. Unless they change their whole approach from customization to configuration, this product should not be used anywhere.

Read full review

Seth Sunu

Business Wac Application Support Lead at Equatorial Coca-Cola Bottling Company

Almost all the features are useful, from procurement to manufacturing, as they are interconnected and useful. The procurement process stands out particularly. We have been able to implement customizations to meet our approval processes, making it easier to get PO approvals and requests approved. Having multiple people approve before a PO is completed is streamlined, and the system is easy to customize and modify. The system has reduced many manual processes, and we have automated several processes in Epicor ERP, allowing bots to run some processes without manual intervention. The system has enhanced accuracy, especially when the base data is correct and automation can read the data properly. The accuracy is above 90%, and when errors occur, automation informs users quickly before posting items to the GL. Epicor ERP has harmonized our processes and provides significant visibility in reporting. The internal reports of Epicor ERP have been instrumental in strategic planning.

Read full review

Bill Hart

Enterprise Software Professional at Accelalpha Inc.

We mainly use Epicor ERP for stock control The most significant features of Epicor ERP for our business process are quality control and supply chain management. AI and additional improvements could be made. I have been using Epicor ERP for more than seven months. The deployment was done…

Read full review

Epicor ERP mindshare

As of August 2025, the mindshare of Epicor ERP in the ERP category stands at 3.8%, up from 2.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

PeerResearch reports based on Epicor ERP reviews

Type	Title	Date
Category	ERP	Aug 20, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 20, 2025	Download
Comparison	Epicor ERP vs SAP S/4HANA	Aug 20, 2025	Download
Comparison	Epicor ERP vs SAP ERP	Aug 20, 2025	Download
Comparison	Epicor ERP vs Microsoft Dynamics 365 Business Central	Aug 20, 2025	Download

Title	Rating	Mindshare	Recommending
SAP ERP	4.0	18.5%	87%	106 interviews Add to research
SAP S/4HANA	4.2	10.2%	96%	123 interviews Add to research

Valuable Features

Epicor ERP offers ease of use, flexibility, and powerful integration capabilities. It supports customization, dashboards, and real-time analytics for decision-making. Strong in manufacturing, it provides extensive reporting, business process management, and API connections. The system allows process automation, reducing manual tasks and enhancing accuracy. Useful for procurement, supply chain management, and material planning, it integrates well with other applications, offering modular architecture and comprehensive functionality.

"Epicor ERP has harmonized our processes and provides significant visibility in reporting."
"For the past two years, my focus has been fully on Epicor ERP, and there are many new features which we did not deploy in our platform."
"Epicor ERP paid for itself in the first year and a half, and continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products."

Room for Improvement

Epicor ERP faces challenges with its POS system, sluggish in handling transactions. CRM enhancements, financial tools for international firms, and a user-friendly interface are needed. Cloud capabilities and customization options require improvement. The software's reporting tools, HR and QC modules, and inventory management require better functionality. Users find the UI complex and lacking in support for nontechnical users. Cost management, automations, and overall usability could benefit from more in-depth enhancements.

"The support rates at 50% because most of the time the support team needs to relearn the processes, especially when a new person is assigned."
"Everything requires changes, making it similar to developing a new platform from scratch."
"AI and additional improvements could be made."

ROI

Epicor ERP's ROI varies significantly by organization, dependent on how well-prepared they are prior to implementation. Some experience notable gains, such as tripling business operations within a few years, while others achieve moderate improvements like timely statutory reporting or saving man-days. It took some entities two years to see returns, but for others, it paid for itself in under two years, enhancing profitability by improving business management tools. Not every entity sees cost reduction or ROI.

Pricing

Epicor ERP offers competitive pricing with initial setup costs around US$110,000 and ongoing costs of approximately US$9,000 annually. Licensing varies by deployment nature and supports a flexible concurrent model. Although Epicor is value-conscious and competes well against Oracle, customization and setup can increase costs, particularly if unprepared. Partnering with Epicor or an approved partner is recommended for installations. Despite some challenges, entities often anticipate savings and value from Epicor’s pricing strategy.

"Pricing isn't a big problem for the solution - I haven't seen them lose deals because of it."
"Epicor ERP is an expensive solution."
"The initial cost may be a bit high, but the maintenance cost is lower."

Popular Use Cases

Organizations primarily use Epicor ERP for manufacturing, encompassing finance, project management, and stock control. While it supports trading and distribution, its main strength lies in manufacturing processes. Users often require extensive customization to meet specific business needs, involving finance, supply chain, and quality management. Multiple sites and users benefit from its capabilities, although some find the need for complete customization challenging. Epicor ERP 10.x and prior versions like Vantage/Vista 8 are commonly used by experienced users and consultants.

Service and Support

Epicor ERP customer service is rated moderately with experiences varying by account manager. Technical support is considered average, with a need for better documentation and communication. While some users find quick responses and effective resolution, others report issues with complex cases and blame-shifting. There is access to senior management, providing a partial remedy. Many appreciate the self-help options, though challenges persist with case management and the handling of performance problems.

Deployment

Epicor ERP's initial setup can range from straightforward to complex, depending on the team's experience and preparation. Companies inexperienced with Epicor face challenges without expert guidance. Although some find it easy, it necessitates significant resources and commitment. Customization and mindset are crucial; mismanagement can lead to scope creep and delays. While some compare it to SAP, migration complexities and deployment time vary. Commitment is vital for successful implementation and transformation.

Scalability

Epicor ERP is recognized as highly scalable, particularly for small to medium-sized businesses. While its app servers support extensive scaling, its integration capabilities are noted for adaptability in large environments. Users appreciate its suitability for diverse scales, although some large setups require upgrades. Larger organizations may need more IT resources for optimal use. Most experiences indicate its adaptability to evolving needs, handling over 300 users without significant concerns.

Stability

Epicor ERP is generally stable but has had stability challenges, especially in earlier versions like Epicor 9 and early Epicor 10. Performance improved significantly after 10.2, leading to better stability ratings. Some users have reported frequent crashes and performance issues, while others find it highly stable. The company has invested in improvements, and current versions are mostly stable, though major updates can cause temporary disruptions.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Epicor ERP Buyer's Guide for additional reliable information.