| Consultant at a computer software company with 5,001-10,000 employees | 4.0 | I've used eG Enterprise for 18 years, valuing its end-to-end monitoring, user experience, and excellent support. My main concern is licensing flexibility, but its strong functionality and integration merit an 8/10. |
| Senior Enterprise Director at Towers IT | 4.0 | I find eG Enterprise valuable for its data gathering and AI-driven automation, which enhances issue response. Its seamless ITSM integration is a plus, though price flexibility for smaller businesses and improved licensing options for service providers are needed. |
| CTO at TOSB | 4.5 | I use eG Enterprise for database monitoring and have tasked my team with network-related applications. The product's simplicity and clear dashboard are valuable, though integration needs improvement. We chose it over Nagios and Dynatrace due to cost-effectiveness and ecosystem correlation. |
| Service Assurance, Senior Manager at a computer software company with 1,001-5,000 employees | 4.0 | We use this solution for real user monitoring and diagnostics across 140+ services, saving significant costs compared to previous tools. It improved issue resolution, reduced service calls by 75%, and offers great support, though management dashboards need enhancement. |
| Service Assurance, Senior Manager at a computer software company with 1,001-5,000 employees | 4.0 | I find eG Enterprise easy to use, stable, and scalable with great support. However, its lack of OpenShift/container monitoring is a significant drawback for my company's evolving needs, despite its overall good performance and 8/10 rating. |
| Consultant at a computer software company with 5,001-10,000 employees | 4.0 | I find eG Enterprise valuable for its comprehensive observability and monitoring features, offering a single pane of glass across the entire ICT stack. However, it could improve in the IPM space, security, and API integrations with wider application platforms. |
| Consultant at a tech services company with 1,001-5,000 employees | 3.5 | I use eG Enterprise for APM troubleshooting, valuing its full-stack monitoring and good support. While its APM capabilities aren't as advanced and licensing is expensive, I recommend it as a budget-friendly alternative to Dynatrace, rating it 7/10. |
| Senior Systems Engineer at a legal firm with 501-1,000 employees | 3.5 | I found eG's Exchange monitoring useful, quickly detecting network issues. However, the interface is not user-friendly, making changes difficult. The initial setup was complex, and dashboards are poor, leading me to rate it 7/10. |
