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SysTrack Reviews

Vendor: Lakeside Software
4.1 out of 5
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What is SysTrack?

SysTrack is a digital experience monitoring solution that is designed to empower users to track every aspect of their digital workplaces. Anything and everything that might impact an end user’s experience or an organization’s business productivity can be monitored by administrators using SysTrack. This solution contains many powerful tools that are designed to give administrators the maximum amount of insight into the inner workings of and control over their digital workspaces.

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SysTrack is the #4 ranked solution in top Digital Experience Monitoring (DEM) solutions. PeerSpot users give SysTrack an average rating of 8.2 out of 10. SysTrack is most commonly compared to Splunk Observability Cloud: SysTrack vs Splunk Observability Cloud. SysTrack is popular among the large enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 17% of all views.
Buyer's Guide
SysTrack
March 2026
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Helped 885,264 peers since 2012

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SysTrack mindshare

As of March 2026, the mindshare of SysTrack in the Digital Experience Monitoring (DEM) category stands at 10.4%, down from 17.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM) Mindshare Distribution
ProductMindshare (%)
SysTrack10.4%
Nexthink18.5%
ThousandEyes12.2%
Other58.900000000000006%
Digital Experience Monitoring (DEM)

PeerResearch reports based on SysTrack reviews

TypeTitleDate
CategoryDigital Experience Monitoring (DEM)Mar 28, 2026Download
ProductReviews, tips, and advice from real usersMar 28, 2026Download
ComparisonSysTrack vs NexthinkMar 28, 2026Download
ComparisonSysTrack vs Splunk Observability CloudMar 28, 2026Download
ComparisonSysTrack vs ThousandEyesMar 28, 2026Download
Suggested products
TitleRatingMindshareRecommending
Splunk Observability Cloud4.15.1%95%80 interviewsAdd to research
Nexthink4.318.5%100%34 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

SysTrack's most valuable features are the composite user experience score, Black Box, Resolve, and visualizer. Users appreciate its ability to track performance issues, provide comprehensive data on device metrics, and offer real-time insights. The self-help and prevent modules, combined with asset management and telemetry data, enhance efficiency. Key features include virtual machine planning, sensor dashboards, and dashboard access for executives. License management via the software usage module yields substantial cost savings.
  • "Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."
  • "This is a powerful digital experience monitoring tool and it tracks everything."
  • "This is a great tool, but it's important that system admins have training on the product and use it regularly."

Room for Improvement

SysTrack management demands advanced knowledge with challenges in its dashboard use. Improvements are needed in third-party integrations, offline data access, full-stack monitoring, and user interface modernity. Dashboard customizability and report clarity are lacking. Clients report inaccurate and outdated data due to broken links and syncing issues. Licensing flexibility and training accessibility require enhancements. Adding AI and automation to analyze and resolve issues, as well as integrating remote administration tools, could enhance user experience significantly.
  • "A remote assistance tool is missing in SysTrack, and it could also be enhanced with the additional capabilities of creating customized self-healing sensors."
  • "There are a lot of issues with the solution and certain features such as the survey feature and sensors, that don't work well and need to be improved."
  • "The licensing model is problematic."

Pricing

SysTrack employs an annual, per-device licensing model, considered competitive when features are fully utilized. While some users find it more expensive than alternatives, many recognize its unique capabilities. Licensing costs are upfront, with mandatory purchases in multiples of ten for end-user devices. Although additional hosting costs exist, including SQL and Windows server licenses, SysTrack is cost-effective compared to cloud solutions. Users generally rate pricing as average, citing its market consistency and value.
  • "It is somewhat expensive."
  • "I would rate the solution's pricing a six out of ten."
  • "If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar.For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."

Popular Use Cases

SysTrack is utilized primarily for monitoring endpoints to enhance user experience. It offers insights into device performance, tracks user activity, and identifies application issues. Many organizations use it to manage VDI environments and provide technical analysis. It aids in infrastructure performance monitoring and helps technology teams with trend analysis. Businesses deploy SysTrack to reduce service desk needs and benefit from its real-time dashboards to proactively address problems.

Service and Support

SysTrack's customer service varies significantly. Some support engineers are knowledgeable, while others lack experience. There is inconsistency in resolving complex issues, with some cases lingering unresolved. Response time is generally prompt, and support is available for upgrades. Customization impacts team efficiency. Users appreciate demonstrations and joint technical calls. English-speaking support is well-rated, but Spanish support is desired. SysTrack's support is valued for responsiveness and accuracy, although some users report mixed experiences.

Deployment

SysTrack's initial setup is often described as challenging, with assistance needed from the vendor. Users with extensive IT experience find it straightforward, especially on the cloud. Deployment typically takes a few days, shorter in some cases. Experienced personnel can manage installation, though database and software package knowledge might be required. Basic deployment usually takes two days if infrastructure is ready, but cloud setup is easier. Maintenance requires vendor contact for updates or major release information.

Scalability

SysTrack is noted for its scalability, with deployment on thousands of devices and users across various organizations. Teams extensively utilize it for monitoring and administration tasks, benefiting both technical and support staff. SysTrack's scalability is rated highly, yet some modules remain underutilized due to guidance issues. It seamlessly integrates with existing infrastructure while adapting to cloud environments. Organizations emphasize the importance of standardized implementation practices to ensure successful scaling.

Stability

SysTrack receives mixed feedback regarding stability. Some note frequent upgrades and previous unstable versions, suggesting a need for improvement. However, many users find it very stable, with no issues during deployments or upgrades. Some highlight that recent versions show enhanced stability, offering strong management tools and minimal downtime. Certain versions had server crashes and data inconsistencies. Ratings range from eight to nine out of ten for stability, with some seeking improvements in syncing and data reliability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our SysTrack Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise7
By reviewers
By visitors reading reviews
Company SizeCount
Small Business58
Midsize Enterprise30
Large Enterprise251
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
11%
Computer Software Company
8%
Insurance Company
8%
Healthcare Company
6%
University
5%
Government
5%
Retailer
4%
Consumer Goods Company
4%
Energy/Utilities Company
4%
Media Company
3%
Real Estate/Law Firm
3%
Outsourcing Company
3%
Educational Organization
3%
Comms Service Provider
3%
Construction Company
2%
Legal Firm
2%
Transportation Company
1%
Non Profit
1%
Agriculture
1%
Marketing Services Firm
1%
Performing Arts
1%
Recreational Facilities/Services Company
1%
Recruiting/Hr Firm
1%
Wholesaler/Distributor
1%
Logistics Company
1%
Printing Company
1%

Compare SysTrack with alternative products

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SysTrack Benefits

Some of the benefits that come from using SysTrack include:

  • Leverage AI to aid in the processing of massive loads of data. SysTrack employs an AI algorithm that enables administrators to easily analyze 10,000 plus data points at any given time. This makes it possible for administrators to utilize and analyze their system’s data effectively without having to hire a large staff to pore over incoming data streams. Staff can now be assigned to areas of greater need, as the processing of data is partially being done by the AI algorithm.
  • Discover the root causes of various IT issues that arise. The AI that SysTrack uses digs down into the data streams that run through the networks they run on and mine them for information. This mining makes it possible for the AI to learn where issues arise and makes it possible for administrators to take steps to prevent such issues from arising in the future.
  • Identify areas where you have over- or under-provisioned resources. SysTrack’s AI provides visibility into many different areas of a user’s digital workspace. One of these areas is the provisioning of digital resources. It can make it possible for administrators to find areas where too many resources, or, alternatively, not enough, are being allocated. Administrators can ensure that resources are being appropriately used.

SysTrack Features

When users choose to employ the SysTrack solution, they gain access to many different capabilities. These features include:

  • Customizable dashboards. Administrators can build dashboards that are most suited to meet all of their needs. SysTrack comes equipped with tools that make it easy for administrators to create the dashboards most suited to their operational needs.
  • Data visualization tools. SysTrack is designed with built-in tools that allow users to represent data as more than just strings of numbers. These tools enable administrators to transform data into easy-to-understand visual representations. Massive and confusing streams of data can be made more easily accessible for those for whom strings of numbers can be hard to interpret.
  • Digital workplace experience monitoring tools. SysTrack’s AI algorithm gives administrators the ability to keep track of every aspect of a user’s workplace experience. This gives administrators and IT professionals insights that enable them to prevent any sort of breakdown from occurring in their digital workplace environment. Users can monitor even the most minute aspects of their networks. Nothing will take administrators or IT professionals by surprise when they are using SysTrack’s experience monitoring tools.
  • Custom report creation tools. SysTrack comes with tools that enable users to create reports that address the areas that most align with their business priorities. These reports make it possible for users to track and keep records of how their workspaces are running.

SysTrack customers

HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada

Related questions

  • 46
What are the best digital experience monitoring tools?
  • 27
When evaluating Digital Experience Monitoring, what aspect do you think is the most important to look for?
  • 35
Why is digital experience monitoring important?
  • 52
Why is DEM - Digital Experience Monitoring important for companies?

Product Categories

Product Categories
Digital Experience Monitoring (DEM)

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SysTrack Reviews Summary
Author infoRatingReview Summary
Senior SME at Microland Limited4.5We deployed SysTrack to reduce service desk personnel and enhance performance monitoring. Its 'Prevent' module is valuable for real-time discrepancies, although data syncing issues need improvement. We've reduced ticket handling time by 70% and saved 20% on licenses.
Consultant at Dell Technologies5.0As part of Dell Technologies' client engineering team, we used SysTrack, finding it excellent for telemetry and asset management. However, reports need clarity, and automation for issue resolution would be a valuable improvement. We deployed on Microsoft Azure.
Senior VDI Specialist at a tech services company with 10,001+ employees5.0I find SysTrack to be a very stable, scalable, and user-friendly tool, providing granular metrics for VDI troubleshooting. Its excellent GUI and support are crucial, though I wish it displayed GPO processing times. I highly recommend it.
Product owner at a legal firm with 1,001-5,000 employees2.0SysTrack provides device performance insights and tracks application usage, but its data is imprecise and its interface outdated. We've seen no ROI, and plan to decommission it in favor of a more flexible solution.
EUC Specialist - Systrack at Standard Chartered Bank3.5As an EUC specialist, I use this telemetry tool for digital experience monitoring. It provides unique real-time data, but I find many features are underdeveloped and buggy, and customer service staff are new. It is scalable.
CTO at Integrity software4.0As a reseller, I find SysTrack effective for monitoring user experience with detailed scores. However, it demands expert management, suffers from stability issues due to frequent upgrades, and needs more actionable insights, easier setup, and consistent support.
Senior Enterprise Director at Towers IT5.0I am impressed with the extensive information SysTrack provides about the infrastructure, but there is room for improvement in integrating with third-party providers like Cisco products.
Senior Associate Specialist at a financial services firm with 1,001-5,000 employees3.5I value SysTrack's Resolve and sensor dashboards for incident mitigation and health. However, it needs an integrated remote admin tool, a centralized console, and customizable self-healing. While stable and scalable, it's not perfect, scoring 7/10, due to these missing features and some support limitations.