eG Enterprise Reviews

We use it to monitor all of our Windows platforms and servers.

In my applications, I am just a user of it, I do not install it or modify it. We have a print application, and that print application, if something happens and/or something goes wrong, it will alert us to the problem so we can fix it in a short period of time.

Otherwise, our help desk would be flooded with calls from the users. This way we find that we are alerted to problems before it gets to that point.

Its ability to monitor failures and to restart a Windows service when it fails. 

The interface could be improved as it is not real intuitive. It is not user-friendly. The interface, you have to get used to it. It takes awhile to get used to their interface and their administration panels.

It is a stable product. No problems.

No issues. It monitors hundreds of servers without a problem.

I would give their tech support a four or five out of 10, because the problem is their tech support is in India. Sometimes it takes time to get back to you and explain the issue. We usually speak with the second tier support.

It came down to how much things cost. At the time, it was very cheap compared to the other products out there. 

Its pretty straightforward, but to get down into the lowest levels, it is not intuitive. You have to work at it to sometimes find what you want. 

We had training. We had WebExs with them and that did help.

I was not involved in the evaluation, but I am assuming it was a group of products.

There are a lot of valuable features.

The reason we are using this product is because instead of trying to chase down who is causing the problem, for example:

• Is it a networking issue?
• Is it a software issue?
• Is it a hardware issue?

Using the product, we can pinpoint what the exact problem is:

• If it is a network issue, we can go directly to the networking team with the information that we have. 
• If it is a software issue, we can go over to the application team, and say listen, it looks like your application is using X amount of RAM and it is causing a burden on the hardware. 
• If it's a hardware issue, we get alerts saying that there is a problem with the hardware and we can bring it over to the hardware team. 

So, there is less finger pointing and more problems getting resolved quicker.

The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers.

Their dashboards could use some improvement. The ability to customize them a bit more. Sometimes, you can't get certain features or things that you want in the dashboard, because they do not exist yet. It's a small piece, but that is one piece that could use improvement. 

The dashboards are user-friendly, but you are limited in what you can put on them. So if they could be more customizable, they would be a bit better, but I love the dashboards. In fact, I have lots of people using the dashboards.

It is very stable. If there are issues, I call them up and they fix them right away.

We have thousands of users and have not had issues.

The support is fantastic. It is one of the best supports for a product that we have as an outside product.  

The support staff has never been a problem. We have always had top-notch people which have helped us with every piece of the implementation and design. 

eG was the first one of this solution to come in.

The initial setup was straightforward.

The vendor team helped us with the setup. They were right there with us holding our hands the entire way. They could not have made it any easier.

It is not expensive.

It was referred to us from somebody in the industry that I worked with for many years. He was like, "You've got to look at this product." 

We were having a specific issue. He said, "Take a look at the product." I looked at the product, and it did exactly what he said it does.

Absolutely choose it. It is a great company. They are always available. Even the top people in the company are always willing to answer your questions, even the CEO. I have met him several times, and he is very responsive and open to suggestions.

It dramatically reduces the time spent finding the root cause.

Enormous capability to monitor Citrix environments.

Needs to improve the networking monitor capabilities.

It is important to respect the sizing recommendations.

No, for the moment.

Customer Service:

It is the best customer service that I have ever used, They always respond in a few minutes.

Technical Support:

Very high.

We tried several solutions, but most of them are incomplete. eG Innovations covers almost all our requirements.

Setup is easy and quick.

We did it alone.

Very high.

They are aligned with other enterprise solutions.

PRTG, SCOM, and vROps.

After trying many products with little satisfaction, we can finally say that we have found the best product on the market to monitor Citrix environments.

This is the only product that can give total visibility of the entire infrastructure supporting a Citrix environment, from storage and hypervisor via the Active Directory (AD) to getting to the detail of the individual user's session.
We were then very surprised to check the depth and effectiveness of information related to other environments, such as SQL, Oracle databases, or storage (like NetApp).

It has very powerful, real-time dashboards and extensive reporting available.

We use eG Managers to monitor many different clients with various degrees of complexity. Using the features and capabilities available, we can spot trends, provide near instantaneous feedback to our clients, and in about as close to 70% of situations are able to resolve an issue before it becomes a problem.

The most important feature is the ability to design, then implement monitoring tests on the fly as we are adapting to different situations. For the most part, we can have a new test in place reporting data in as little as 10 minutes, depending on its complexity.

I can understand why they designed the user interface (UI) the way they did, but sometimes in the management of the eG Manager, it can be a bit clunky.

There have been no issues with stability. The Manager and monitoring agents on the target servers run consistently.

There have been no issues with scalability.

The support we get from eG Innovations is truly outstanding. They understand our environment, what we are using the product for, and our situation. They have always responded quickly, and provide the right assistance when needed. We have asked odd requests and they have always come through for us, cutting down our workload. I can’t praise them enough.

It is very sturdy and reliable.

We are currently upgrading all managers to 6.2.

There was a specific problem that I was having where my technical staff was telling me that I had to buy new servers. Our business model depends on subscribing users at a certain rate or level per server. If I can't jam 50 people onto one server, my business model wouldn't work. And we got stuck at 25 and we couldn't figure out why. Why was the server slow? Why could we not get more on there?

Using eG, we were able to figure out that it was actually a disk problem. The disk itself was overloaded. Imagine, on these cloud platforms that we've built, these are very complicated platforms. There's thousands of moving parts. Somebody calls up and says it's slow, there are so many variables that you can't do it without a tool like eG. We narrowed it down, using eG, to the hard disk and within that, we narrowed it down to the fact that one type of traffic was very high. And eG told us all that in, like, four clicks.

We put a technician on site, we opened up the server, and we discovered that the battery for the write cache controller was not plugged in. The write cache controller dramatically affects disk performance. We didn't know it wasn't plugged in. It looked like it was plugged in, and because we plugged it back in, we avoided a $20,000 purchase on new servers. We would not have found the problem without eG. That's one example.

The auto-configuration or auto-Thresholding is very important because it saves a phenomenal amount of labor and setup costs and time.

The fact that it's end-to-end monitoring; it goes across all seven layers of OSI model, so the physical transport, the hardware layer, and the application layer and everything in between. That's very important to us, giving us visibility across all hardware and all applications.

I've been working with them a long time and the ones that I've asked for, they've done.

It'd be nice if the price was lower. That would be an improvement.

It's very stable. One of the risks when you're installing software in a multi-tenant environment - we're a high-availability platform where there's thousands of users. If you make a mistake or the installation program crashes the server, or you have to have a maintenance window to install it because it requires a reboot; all of those factors make a software package less attractive. Disrupting thousands of people can be very difficult and very painful.

With eG, if I need to install the monitoring agent on a server, I do not have to do a reboot, and because I've installed eG agent probably 600 or 700 times, I'm very confident that it will not be intrusive and that it's not going to cause a problem for the customer's environment or for our environment when we install it. We don't have to declare a maintenance window to do any work with eG. It's transparent and that's a result of it being very stable.

I'm not aware of the limits. It's very scalable.

Their tech support people were awesome; they got us up and running in about a day.

I've called them many times over the years. They're some of the smartest guys I know in the business; a lot of respect for them. I know the owner. I've met him, Srinivas. He was a former scientist with HPE. He's co-authored something like 14 patents. Their head of technology support, Bala, I've met in person several times. These guys were all around the core of the company when it started.

Since then, I don't frequently talk to them in person anymore because the company has grown, but the staff that they've brought in have been very, very good. The guys are very intelligent. Never had an issue with them not knowing what to do.

When I started researching the market, I found that there was a lot of high-end "800-pound gorilla" products that were very expensive, and they should come with a consultant in the box. Things like HPE OpenView, for example, take a phenomenal amount of setup effort and cost, and they're expensive. They're several hundred thousand dollars, just to buy. And you have the low-end products, like WhatsUp Gold; it does some basics but it doesn't give you some of the features that eG does. eG was right in the middle. It was priced right.

It's very simple. Takes less than five minutes.

I had multiple choices and I evaluated several other products, including HPE OpenView, Microsoft System Center. It was Microsoft System Center which we probably could've gotten for free because we're a Microsoft Gold Partner. I also looked into another one from IBM. The name escapes me at the moment.

We evaluated several.

To get the value out of eG, you have to embrace it fully, from end to end, and you have to abide by or deal with the alerts or the alarms as they arise. eG forces you to become a better search provider, or maintain a higher level of quality within your platform, or within your IT.

Because it gives you visibility that you can't have without it, you're able to see problems much more clearly, sometimes before they affect users. And the worst thing you can do with any alerting software or monitoring software: when something goes red, don't ignore it. Deal with the alarms and alerts as they arise and strive for the "three nines" or the "four nines" of normal performance.

It delivers a huge amount of value and most people don't understand that. The people that haven't done the research or tried another product, like we have, don't get it.

Your choices, as a customer or consumer, would be the low-end stuff for a few hundred dollars - and you get very limited output. Or you spend half a million dollars on the product, just on licensing, and maybe another $250,000 on consulting fees to implement it, and you'd be left with a product that's still not as good as eG.

You can implement eG for probably $50,000, $60,000, depending on the size of your infrastructure. And it's all about value. It's all about bang for your buck. It delivers at a much higher level for the money than anything else out there. It has for a long time.

The solution is so simple to administer that we did not need a dedicated administrator. All system, network, and security administrators can configure the infrastructure elements.

EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console. The configuration of the supervision is very simple.

I would like to see improvements in the alarm display console. To date, you must click on an alarm to see all of the associated alarms for an element type. This was as simple and statistical as visualization, if all the alarms were visible without having to click on them.

There were no stability issues.

The support of the eG editor supports the upgrades of the versions and the participation is always good.

Customer Service:

Customer service is very fast and efficient.

Technical Support:

Technical service is very fast and efficient.

We used Nagios before. Nagios requires a lot of time to go through to configure the items to monitor. Nagios does not allow us to supervise specific systems. For example, we can't supervise F5 and Unix AIX. We can do this with this solution.

The setup was very simple.

We implemented via a supplier. It was an average job, and this company closed. This is the main issue for us. There is no expert supplier of the solution in France. This does not allow us to use all the functionality of the solution.

We evaluated Microsoft SCOM, HPE OpenView, and ServicePilot.

I recommend that you choose the eG Manager solution! Buy it now!

An end-to-end view of infrastructure performance and the end-user experience greatly improves the responsiveness of IT, increases system availability, and improves user satisfaction.

The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance.

The ability to diagnose issues directly from the alert screen is very valuable because it quickly leads to the root cause of performance issues.

The UI looks a little dated and could do with a refresh.

No.

Some minor scalability issues have been seen but product tuning by eG resolved these issues.

Customer Service:

Customer service and support are superb.

Technical Support:

Customer service and support are superb.

We evaluated four solutions which specialise in Citrix monitoring and chose the product which provided the greatest depth of visibility and ease of use.

Initial setup and configuration are quite straightforward. Like all monitoring and alerting solutions, some effort is required to tune the product for optimal results.

The implementation was done in-house with assistance from eG support. As noted above, eG support is excellent.

ROI has not yet been calculated.

If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server (for XenApp/RDS) is the most cost effective licensing model.

We evaluated four solutions which specialise in Citrix monitoring and chose the product which provided the greatest depth of visibility and ease of use.

• Reporter
• User session details
• Monitor
• Citrix user

• Logon Timeouts
• Problems with Citrix Session in History View

• Citrix XenApp

I have used it for 60 days.

We have not encountered any deployment issues. All works fine.

We have not encountered any stability issues.

Excellent level of support.

We did not previously use a different solution.

Optimizing the user experience.

Speak with the sales department!

Before choosing this product, we did not evaluate other options.