ConnectWise ScreenConnect Reviews

Name: ConnectWise ScreenConnect
Brand: ConnectWise
Rating: 4.2 (37 reviews)

4.2 out of 5

37 reviews
93% willing to recommend

648 followers

What is ConnectWise ScreenConnect?

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

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ConnectWise ScreenConnect is the #10 ranked solution in top Virtual Meetings solutions and #18 ranked solution in top Remote Access solutions. PeerSpot users give ConnectWise ScreenConnect an average rating of 8.4 out of 10. ConnectWise ScreenConnect is most commonly compared to Microsoft Intune: ConnectWise ScreenConnect vs Microsoft Intune. ConnectWise ScreenConnect is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.

Buyer's Guide

ConnectWise ScreenConnect

June 2025

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Featured ConnectWise ScreenConnect reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Cobus Burgers

Managing Director at NETCB

It's quite often the auditing that is useful to us. The fact that every session is being recorded is great. That for us, from a quality control perspective, is useful in that it helps us to know exactly what our engineers are doing and if they are doing it in the correct way. Another component that's very important is the fact that the whole system is integrated with our on-premise authentication mechanisms, so we can control the access directly. It cannot be accessed by any other third party. This ensures security. The system is incredibly secure and one can harden your security through various mechanisms with multifactor authentication, et cetera. It is fast to set up. It's very low maintenance. The solution is very affordable.

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Cobus Burgers

Managing Director at NETCB

The solution's ease of use is one of its most valuable aspects. It's very quick to establish a remote session with the client, unlike a similar solution called Bomgar, which was a little bit more problematic in terms of that. With ConnectWise Control, a client can be connected instantly. You can be on the phone with a client and they will say, "I'm having a problem." You can immediately say, "Okay, you're not registered on our system." A minute later, with ConnectWise Control, the client will be registered and one can remotely provide assistance to that client with a simple one step action. The security of our clients is of utmost importance, and comparable solutions such as TeamViewer and AnyDesk just did not pass our security compliance requirements. With ConnectWise Control we are in full control of the security access of the system. Activating the Multi-Factor Authentication capabilities enhances the access security even further. ConnectWise Control also integrates with other Managed Service Provider systems such as NinjaOne with ease. This capability provides your support teams with even more flexibility to support clients. What we like about ConnectWise Control is that you can brand it as if it is a service provided by your company, and not by some other organisation. You can replace all the branding components so that the product that faces the client only represents your organisation. The reporting capabilities have also greatly improved over the past few years and assist us to provide compliance reports to our clients. A major feature is the ability of a client to "show" you via a mobile device what the problem is in case you cannot establish a remote session to the client because the client's system may be offline and only a visual inspection of the issue is possible.

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ConnectWise ScreenConnect mindshare

Product category:

As of July 2025, the mindshare of ConnectWise ScreenConnect in the Virtual Meetings category stands at 1.8%, up from 1.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Virtual Meetings

PeerResearch reports based on ConnectWise ScreenConnect reviews

Type	Title	Date
Category	Virtual Meetings	Jul 1, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 1, 2025	Download
Comparison	ConnectWise ScreenConnect vs Zoom	Jul 1, 2025	Download
Comparison	ConnectWise ScreenConnect vs Webex	Jul 1, 2025	Download
Comparison	ConnectWise ScreenConnect vs Microsoft Teams	Jul 1, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Intune	4.1	N/A	94%	277 interviews Add to research
Microsoft Remote Desktop Services	4.0	N/A	86%	80 interviews Add to research

Valuable Features

ConnectWise ScreenConnect excels in remote access, user-friendliness, high security, and reliability. It offers persistent connections, unattended access, and seamless transitions across reboots. Users value its fast setup and integration with other systems. Features like file transfer, remote command execution, session recording, and multi-monitor support enhance functionality. Security is bolstered by multi-factor authentication. The shared toolbox and granular permissions provide flexibility and control, making it an affordable and powerful tool for remote management.

"The product is really easy to deploy."
"The ConnectWise ScreenConnect tool is very good for remote access."
"I've noted an ROI while using the solution."

Room for Improvement

ConnectWise ScreenConnect has areas needing improvement such as the inability to choose usernames, documentation clarity, and Windows desktop autolock after disconnects. Users report file transfer limitations, complex permission setup, and domain usage restrictions. They mention challenges with dual monitors, security prompts, and installation on Apple devices. Users also desire better patch management, proxy support, and a desktop application. Mobile interface, Chrome support, and improved reporting are also suggested for enhancement.

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"The solution should add the ability to video chat with the user on the other end."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

ROI

ConnectWise ScreenConnect greatly enhances efficiency and significantly reduces travel costs, leading to rapid cost recovery. Users report a 90% reduction in travel expenses, achieving return within days. The remote capabilities improve ticket resolution speed and throughput, addressing non-technical clients' concerns effectively. By eliminating the need for physically visiting remote locations like snowy Alberta, costs are cut dramatically and a return is realized swiftly. It offers substantial value for those supporting many remote customers.

Pricing

Enterprise buyers evaluating ConnectWise ScreenConnect find the pricing reasonable and cost-effective. Licensing is based on concurrent support agents, making it straightforward and affordable for many. Discounts are often available, particularly upon renewal, adding to the value. While some find the cloud version economical, others mention higher costs for on-premise setups. Price-wise, it competes well with alternatives like Splashtop and earns high marks for integration ease with existing security frameworks.

"I download the product for free with ConnectWise RMM's license."
"We pay $85 per month for each user for a ConnectWise package with multiple solutions."
"We pay an annual licensing fee."

Popular Use Cases

Users employ ConnectWise ScreenConnect primarily for remote support and accessing customer computers. It is leveraged by multiple people within organizations to offer both unattended access and remote troubleshooting functionalities. Companies utilize it for internal IT support, connecting with client systems, and managing various remote tasks across different geographic locations. Many employ its functionalities for problem-solving, monitoring client systems, and conducting routine maintenance. Some enable extensions, while others use it without additional customization.

Service and Support

Many users have not needed support for ConnectWise ScreenConnect, citing straightforward functionality. Those who contacted support found it responsive and proactive. Some users reported fast resolutions via chat and email, while others mentioned delays. Phone support exists but is not heavily advertised. Inquiries, when necessary, are typically addressed quickly, though a few users experienced challenges with understanding or resolution. Overall, support is generally effective for users' needs.

Deployment

ConnectWise ScreenConnect's initial setup has mostly positive feedback for being straightforward and easy. Users often create and install the remote access client on computers, facing minimal challenges. Some encountered difficulties with settings and finding specific options, while others mentioned complex permissions. Customization such as branding and graphic integration takes longer but is generally manageable. Some found language barriers and technical skills were important for ease of use. Most users appreciated its quick and efficient implementation.

Scalability

Users express satisfaction with ConnectWise ScreenConnect's ability to scale, noting its ease of expanding to accommodate more users. No significant issues are reported, as it effectively manages a range of network sizes. Adding additional seats is simple, and the system supports high user capacity without performance issues. Users find it suitable for both small teams and larger setups, maintaining seamless functionality. Some appreciate its flexibility in adjusting seats during fluctuating workloads.

Stability

ConnectWise ScreenConnect demonstrates strong reliability with minimal stability concerns. Users frequently report no problems, highlighting impressive performance even with bandwidth issues. Only occasional minor issues are noted, typically linked to server environments or external connection factors. Users appreciate how seamless the system, mentioning rare service availability interruptions. Most experiences reflect reliable operations over extensive timeframes, contributing to high satisfaction. Despite some isolated complaints about mobile performance or server shutdowns, overall sentiment is positive.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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