3CX Live Chat and ScreenConnect compete in the communications and remote support software category. 3CX seems to have the upper hand in VoIP communications due to its scalability and cost-effective nature, while ScreenConnect excels in remote access and IT support due to its robust capabilities across various devices.
Features: 3CX Live Chat offers ease of deployment, integration with CRM systems, and call functionalities like call queuing and recordings. ScreenConnect provides remote access and control robustly, supports IT support needs, and ensures ease of use across different devices.
Room for Improvement: 3CX Live Chat can improve integration options with more CRM systems, enhance message management, and address mobile app scalability. ScreenConnect could enhance multi-device compatibility, simplify setup options, and improve installation ease and reporting features.
Ease of Deployment and Customer Service: Both 3CX Live Chat and ScreenConnect offer cloud-based and on-premises deployment. 3CX is straightforward to deploy with strong international tech support, needing improvements in local support. ScreenConnect provides a solid user experience and generally favorable customer service, with potential ease of deployment improvements for non-technical users.
Pricing and ROI: 3CX Live Chat is cost-effective with flexible licensing and high ROI in VoIP. ScreenConnect is affordable with value for money in remote assistance, offering reasonable renewal fees. Both platforms report significant cost savings, with 3CX leading in VoIP cost efficiency and ScreenConnect excelling in IT support pricing.
| Product | Market Share (%) |
|---|---|
| 3CX Live Chat | 1.9% |
| ScreenConnect | 1.5% |
| Other | 96.6% |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 6 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 6 |
| Large Enterprise | 7 |
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ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.
ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.
What are the key features of ScreenConnect?Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.
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