Remote Visual Support solutions help organizations provide real-time assistance by using live video feeds. It enables support teams to guide and troubleshoot issues with visual information, enhancing the effectiveness of customer service and technical support.
The top 5 Remote Visual Support solutions are SightCall, TechSee, ScreenConnect, Librestream and Help Lightning, as ranked by PeerSpot users in November 2025. ScreenConnect received the highest rating of 9.5 among the leaders and is the most popular solution in terms of searches by peers, and TechSee holds the largest mind share of 36.2%.
By offering a direct visual link between support agents and customers or field technicians, Remote Visual Support significantly enhances accuracy and reduces the time taken to resolve issues. This technology leverages augmented reality features to allow agents to draw or place markers on the video feed, guiding users step-by-step through complex procedures. It is widely adopted in sectors such as telecommunications, manufacturing, and healthcare due to its ability to minimize misunderstandings and eliminate the need for lengthy phone explanations.
What are the key features?Industries such as telecommunications use Remote Visual Support to help field technicians resolve complex hardware issues quickly. Manufacturing companies implement these solutions to assist in the assembly and maintenance of machinery. In healthcare, it is used to support medical staff with equipment troubleshooting and remote consultations.
Remote Visual Support is beneficial for organizations as it enhances support operations, reduces operational costs, and improves customer satisfaction. This technology ensures that users receive prompt and precise assistance, helping organizations maintain high service standards.
| Product | Market Share (%) |
|---|---|
| TechSee | 36.2% |
| SightCall | 32.8% |
| Librestream | 10.3% |
| Other | 20.700000000000003% |
