Best Remote Visual Support Solutions

Remote Visual Support solutions help organizations provide real-time assistance by using live video feeds. It enables support teams to guide and troubleshoot issues with visual information, enhancing the effectiveness of customer service and technical support.

The top 5 Remote Visual Support solutions are SightCall, TechSee, Librestream, Help Lightning and Zoho Lens, as ranked by PeerSpot users in August 2025. SightCall received the highest rating of 0.0 among the leaders and holds the largest mind share of 41.7%. TechSee is the most popular solution in terms of searches by peers.

By offering a direct visual link between support agents and customers or field technicians, Remote Visual Support significantly enhances accuracy and reduces the time taken to resolve issues. This technology leverages augmented reality features to allow agents to draw or place markers on the video feed, guiding users step-by-step through complex procedures. It is widely adopted in sectors such as telecommunications, manufacturing, and healthcare due to its ability to minimize misunderstandings and eliminate the need for lengthy phone explanations.

• Live Video Feed: Provides real-time visual communication between support agents and users.
• Augmented Reality Tools: Enhance visual guidance with on-screen annotations and markers.
• Multi-Device Compatibility: Supports usage on smartphones, tablets, and desktop devices.
• Session Recording: Records sessions for quality assurance and future reference.
• Integration Capabilities: Easily integrates with existing CRM and customer support systems.

• Faster Issue Resolution: Reduces time to diagnose and fix problems, leading to increased customer satisfaction.
• Cost Savings: Decreases the need for on-site visits, saving travel expenses and labor costs.
• Improved First-Time Fix Rates: Enhances the accuracy of troubleshooting, reducing repeat interactions.
• Enhanced Customer Experience: Provides clear and efficient support, leading to higher customer loyalty.
• Scalability: Supports scaling support operations without significantly increasing costs.

Industries such as telecommunications use Remote Visual Support to help field technicians resolve complex hardware issues quickly. Manufacturing companies implement these solutions to assist in the assembly and maintenance of machinery. In healthcare, it is used to support medical staff with equipment troubleshooting and remote consultations.

Remote Visual Support is beneficial for organizations as it enhances support operations, reduces operational costs, and improves customer satisfaction. This technology ensures that users receive prompt and precise assistance, helping organizations maintain high service standards.