Blue Prism Reviews

Name: Blue Prism
Brand: SS&C Blue Prism
Rating: 3.9 (89 reviews)

3.9 out of 5

89 reviews
88% willing to recommend

2,066 followers

What is Blue Prism?

Blue Prism is an intelligent, business-developed, no-code automation platform for SaaS deployments as well as for on-premises, public cloud, multi-cloud, and hybrid environments. Unlike other automation technology, Blue Prism combines robotic process automation with expanded artificial intelligence and cognitive capabilities. Blue Prism gives users instant access to the tools you need for building and delegating automations, as well as a digital workforce that is already AI-equipped.

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Blue Prism is the #4 ranked solution in best RPA tools. PeerSpot users give Blue Prism an average rating of 7.8 out of 10. Blue Prism is most commonly compared to UiPath Platform: Blue Prism vs UiPath Platform. Blue Prism is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 22% of all views.

Helped 854,338 peers since 2012

Featured Blue Prism reviews

WayneFillis

Robotic Process Automation Manager at South African Reserve Bank

There is a need for a co-management product to manage multiple developers using Blue Prism. Features like version control and supporting multiple developers at the same time should be improved. Furthermore, Blue Prism should invest in marketing their other products. I also find it concerning that they require purchasing support calls.

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PARTHIBAN A

Senior Technical Lead at Happiest Minds Technologies

We find many of Blue Prism's features valuable. One recent one we're using is Decipher IDP. We're also looking at a couple of other tools and working on proofs of concept. Decipher IDP helps us create templates to extract data from images and PDF files, which is especially useful for processing invoices accurately and feeding that information into our systems. Overall, the tool is easy to use and learn. When there are upgrades or complications, we can migrate quickly. The development time is shorter, which makes things easier and keeps our customers happy with the results. So far, Blue Prism has quickly adapted to our business requirements. We haven't run into major complexities yet - everything has been successful.

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Ajay Nayak

Senior Data Engineer at Baxter International Inc.

The deployment and migration process of the solution is very easy. Users won't find any complexity while migrating from one version to another version, and upgradation is quite easy to do. The installation and configuration don't take much time, but we had to move Blue Prism hosting from AWS to Azure, which consisted of hundreds of processes, and took four to six months to move from Blue Prism 6.4 to 6.10. But we didn't witness any kind of complexity, and whenever a user gets stuck, they can reach out to the Blue Prism team; they are always there to help the user. For installation and deployment, we have two senior members with ten to twelve years of experience who take care of the platform or server tasks. If there is any issue, they will look into it. The work process we have set using this solution is very easy, and we can connect to the support team to overcome an issue. Maintenance of the solution is not difficult; if you have one or two people to look into the server and platform, then they can maintain a hundred processes in the environment. You don't need five to six people to maintain and run a hundred processes. We have integrated Blue Prism with Decipher and Ultima IA-Connect.

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Blue Prism mindshare

As of June 2025, the mindshare of Blue Prism in the Robotic Process Automation (RPA) category stands at 9.4%, down from 12.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

PeerResearch reports based on Blue Prism reviews

Type	Title	Date
Category	Robotic Process Automation (RPA)	Jun 4, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 4, 2025	Download
Comparison	Blue Prism vs UiPath Platform	Jun 4, 2025	Download
Comparison	Blue Prism vs Automation Anywhere	Jun 4, 2025	Download
Comparison	Blue Prism vs Microsoft Power Automate	Jun 4, 2025	Download

Title	Rating	Mindshare	Recommending
UiPath Platform	4.4	21.0%	97%	828 interviews Add to research
Microsoft Power Automate	3.9	20.0%	87%	128 interviews Add to research

Valuable Features

Blue Prism stands out for ease of use and robust automation capabilities, allowing customization and integration with various technologies. Users value its workflow design, exception handling, and Control Room. The tool's security, scalability, and database integration garner praise. Its visual representation, interactive client, and support for multi-bot architecture are appreciated. Users utilize features like unattended bots, Decipher, and Visual Basic Objects. Its stability, object modeling, and systematic approach are consistently noted as significant advantages.

"On a scale of 1-10, I rate Blue Prism a 10."
"The main automation feature of Blue Prism is the most valuable."
"We find many of Blue Prism's features valuable. One recent one we're using is Decipher IDP. We're also looking at a couple of other tools and working on proofs of concept. Decipher IDP helps us create templates to extract data from images and PDF files, which is especially useful for processing invoices accurately and feeding that information into our systems."

Room for Improvement

Blue Prism could improve by enhancing AI integration and cognitive automation capabilities. Users find the system's user interface outdated and the setup complex. Licensing costs and customer support are also areas needing improvement. Integration with third-party apps is limited, and training resources are lacking. Users highlight issues with virtual machine automation, exception handling, and attended automation. Moreover, better community support and a streamlined dashboard are desired for more effective usage.

"I would like to see the interface of Blue Prism refreshed."
"There is a need for a co-management product to manage multiple developers using Blue Prism."
"We've found some challenges with Blue Prism, particularly when interacting with certain applications. The element inspection feature could be improved, especially for more complex applications."

ROI

Blue Prism offers ROI through reductions in operations effort, compliance, and error avoidance. Most projects achieve a return within one year through savings in human capacity. Users note a high return on investment, with some experiencing up to 500% ROI in three years and savings of half a million dollars per year. While some face a high cost-benefit ratio, others pay back within six months. Overall ROI is generally positive, with ratings averaging six to eight out of ten.

Pricing

Enterprise buyers evaluating Blue Prism should consider its pricing model, which can be high compared to alternatives like Automation Anywhere or UiPath. Costs typically include an annual license, server setup, and implementation expenses. While offering a straightforward licensing structure without hidden fees, prices are often considered steep, especially for small to mid-sized companies. Discounts and scalable pricing may offer savings, but initial and ongoing costs can be substantial. Blue Prism licenses depend on process scale rather than the number of users.

"The tool is expensive."
"To use Blue Prism, there is a need to pay INR 15,000 per customer."
"I would rate the solution's pricing a seven out of ten."

Popular Use Cases

Blue Prism is used across industries for automating repetitive tasks, primarily in finance, insurance, and banking. Bots handle backend processes, data reconciliation, and email automation. Organizations leverage it for policy administration, claims, compliance, reporting, and auditing tasks. It facilitates high-risk data entry, ticket assignments, extracting from documents, and process automation for HR, IT, and logistics. The platform integrates with machine learning and AI-enhanced functionalities, streamlining operational efficiency and reducing manual intervention.

Service and Support

Customers express mixed opinions regarding Blue Prism's service and support. Some describe their experiences as efficient and responsive, receiving help quickly and effectively. Others find the support lacking, noting delays or insufficient assistance. Many rely on internal teams, communities, or partners for solutions. While some rate support highly, others encounter issues due to regional discrepancies. Blue Prism offers helpful resources like tutorials and knowledge management hours, yet customer satisfaction varies widely.

Deployment

Blue Prism's setup varies significantly based on organizational infrastructure and policies. Some find it straightforward with clear instructions and swift deployment, while others experience complexity, requiring expert assistance and longer configuration times. It often depends on internal IT environments, existing processes, and infrastructure security. Coding knowledge may be necessary for successful implementation, and a minimum team size is often required for ongoing deployment and management. Properly outlining change management processes aids in minimizing setup difficulty.

Scalability

Blue Prism is generally seen as scalable, though experiences can vary. Many find it flexible and capable when processes are well-architected and resources are managed. Some users in specific regions or complex infrastructures mention stability concerns when scaling extensively. It's appreciated for requiring minimal manual oversight and suits diverse business processes. However, cost considerations and technical infrastructure play a significant role in achieving desired scalability.

Stability

Users find Blue Prism generally stable, with occasional issues primarily related to infrastructure rather than the system itself. Many rate its stability highly, noting no significant crashes or performance issues. However, integration limitations and specific configuration dependencies can affect its reliability. With updates addressing previous concerns, Blue Prism is deemed robust, though specific operational circumstances may still cause sporadic instability. Overall, experiences with stability are mostly positive, highlighting Blue Prism's solid performance in handling tasks.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Blue Prism Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

11%

Manufacturing Company

10%

Government

Insurance Company

University

Healthcare Company

Energy/Utilities Company

Educational Organization

Retailer

Comms Service Provider

Media Company

Construction Company

Real Estate/Law Firm

Non Profit

Hospitality Company

Wholesaler/Distributor

Consumer Goods Company

Transportation Company

Legal Firm

Outsourcing Company

Recreational Facilities/Services Company

Pharma/Biotech Company

Performing Arts

Logistics Company

Wellness & Fitness Company

Engineering Company

Compare Blue Prism with alternative products

Learn more about Blue Prism

With Blue Prism’s code-free RPA, deployed through use of their Robotic Operating Model, your business can scale efficiently, improve customer satisfaction, reduce costs, and augment its talent to take on new responsibilities. Blue Prism helps to accelerate operational agility and efficiency by making it easy to automate the most important processes. Allocating everyday tasks to your Digital Workforce gives you immediate increased capacity and allows your teams to focus on their strategic goals. In addition, it delivers a return on investment, increases efficiency gains, and can even introduce new revenue streams.

“Workforce of the Future”

Blue Prism’s all-in-one intelligent automation platform consists of:

Design Studio with drag-and-drop process automation building, reusable “objects” across your business, and updates to objects and processes saved throughout the process library.
Control Room where you can assign processes to digital workers, scale digital worker and task volume ondemand, and gain real-time transparency of process proficiencies.
Digital Workforce of autonomous software robots that can learn and mimic business processes like humans and are equipped with six intelligent automation skills:
1. Knowledge and Insight - The ability to harvest, understand, and deliver insights from multiple disparate data sources.
2. Visual Perception - The ability to read, understand, and contextualize visual information.
3. Learning - The ability to derive contextual meaning and adapt to evolving process patterns.
4. Planning and Sequencing - The ability to optimize workloads and identify opportunities for better outcomes.
5. Problem-solving - The ability to autonomously solve system, logic, and business problems.
6. Collaboration - The ability to seamlessly work with both people and systems.

Reviews from Real Users

Blue Prism stands out for its enterprise-level functionality, which is why many companies choose it over its competitors. PeerSpot users note that the solution is easy to use, stable, and robust scalability-wise. The security is also top-notch. One user pointed out that "One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms." Blue Prism helps businesses with everything from compliance to quality control and error-avoidance.