We performed a comparison between Blue Prism and Tungsten TotalAgility based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a scalable solution."
"Technical support has been responsive when we have needed their assistance."
"We've started to use some of the new features such as translation, cognitive, and we are finding them useful. We are also finding API integrations very useful."
"You can easily see where all your problems lie, in a visual way. It's always nice to have a visual representation of things... Seeing things at one glance makes a lot of difference, instead of having to read through the fine print and see where the issues are."
"Stability-wise, I haven't heard any complaints from our clients."
"I like the error handling, it's very good."
"It is good for transactions that are very straightforward. It works very nicely with the structured data. It is user-friendly. It is easy to implement and easy to understand."
"A feature I like about Blue Prism is the Control Room and how easy it is to find exceptions, to find common issues, and to troubleshoot your exceptions. Your Control Room person, without any development skills, can easily pick up what the problem is, with the exceptions, especially when there are a lot of exceptions related to one use case or process."
"Kofax is very easy to use, UI-friendly and allows easy data extraction."
"The tool is low code which saves you from a developer."
"It's not so complex to design what you need to."
"Its integration capabilities are valuable. It has low code/no code features. You have to do minimal coding."
"The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI."
"Kofax TotalAgility is a single package. They provide you with OCR capabilities, BPM capabilities, and case manager features."
"It's a growing tool that offers a complete package of BPM, case management, and capture capabilities."
"Kofax TotalAgility is stable."
"Occasionally, there may be stability issues where certain nodes begin to behave erratically and produce errors."
"I have found that community support is lacking for this solution compared to competitors."
"Everyone uses Workday and Salesforce and all that stuff. If they had specific plugins to interact with these enterprise tools, that would be very helpful."
"Security could be improved."
"There are a lot of things coming up, such as Discovery Bot and Process Discovery. A lot of other aspects are also maturing. We have definitely started using it for our clients, and it is maturing as a solution, but it is all about how you integrate the enterprise with all the automation projects, such as your chatbot, Conversational AI, and robotics. How they are integrated and talk to each other creates a very good business case with all three aspects. The next level should be about integrating it with other automation tools as well. It can have integration with other tools or automation projects, such as your chatbot, Conversational AI, and robotics."
"They improve more in OCR, to read text more correctly, currently can say OCR in blue prism only works for less cases and is only effective 50%. so mostly OCR's of Blue prism is very less used and other API's or tools are integrated with Blue prism for OCR techniques."
"The solution can be improved by switching off data DB and including a report section."
"Technical support is in need of improvement."
"Sometimes there isn't enough accuracy when it comes to extracts."
"Table line item extraction is not possible through Quick Capture."
"Kofax needs to improve the low-code or citizen developers."
"It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things. You will definitely still need to customize."
"They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some improvement."
"Room for improvement would be better OCR functionality in terms of Arabic OCR. There should be better accuracy."
"The product's console version is old. It should also improve its forum."
"The one thing I would like to see more of right now: is a simplified form creation. That would be the most significant improvement I would like to see in their product."
Blue Prism is ranked 4th in Robotic Process Automation (RPA) with 85 reviews while Tungsten TotalAgility is ranked 4th in Intelligent Document Processing (IDP) with 22 reviews. Blue Prism is rated 7.8, while Tungsten TotalAgility is rated 8.2. The top reviewer of Blue Prism writes "Way more efficient for debugging than other tools but the UI is complicated". On the other hand, the top reviewer of Tungsten TotalAgility writes "Great with recognition and provides a high level of confidence in terms of extraction capabilities". Blue Prism is most compared with Microsoft Power Automate, UiPath, Automation Anywhere (AA), Pega Robotic Process Automation and Blue Prism Cloud, whereas Tungsten TotalAgility is most compared with ABBYY Vantage, OpenText Intelligent Capture, UiPath Document Understanding, Hyland Brainware and Tungsten RPA. See our Blue Prism vs. Tungsten TotalAgility report.
See our list of best Robotic Process Automation (RPA) vendors.
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