Blue Prism vs OpenText Operations Orchestration comparison

SS&C Blue Prism and OpenText are both solutions in the Robotic Process Automation (RPA) category. SS&C Blue Prism is ranked #4 with an average rating of 8.0, while OpenText is ranked #21 with an average rating of 8.7. SS&C Blue Prism holds a 10.0% mindshare in RPA, compared to OpenText’s 0.2% mindshare. Additionally, 88% of SS&C Blue Prism users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 4, 2024

OpenText Operations Orchestration and Blue Prism compete in the automation space. OpenText holds an edge in pricing and support satisfaction, whereas Blue Prism's robust features justify its higher cost for many users.

Features: OpenText Operations Orchestration seamlessly integrates with IT environments, supports comprehensive automation workflows, and enables efficient incident resolution. Blue Prism is noted for its strong robotic process automation, sophistication in automating complex business tasks, and minimal intervention need. Its capabilities are broader, appealing for complex automation needs.

Room for Improvement: OpenText could improve its user interface integration and reduce the complexity of setting up custom workflows. Enhancing analytics and reporting functionalities would add value. Additionally, better documentation for certain advanced features could assist users. Blue Prism might benefit from simplifying their initial setup process, providing a more intuitive design studio, and enhancing troubleshooting processes. Offering easier integration features for non-technical users and advanced efficiencies in process execution would improve user experience.

Ease of Deployment and Customer Service: OpenText Operations Orchestration's deployment is straightforward, with responsive customer service. Blue Prism requires a more intricate setup but offers extensive documentation and training to mitigate these challenges.

Pricing and ROI: OpenText Operations Orchestration is favored for lower setup costs, offering significant ROI potential through cost-effective automation. Blue Prism, with higher initial costs, delivers substantial ROI as it scales its automation capabilities across operations, making it an appealing choice for those considering long-term gains.

To learn more, read our detailed Blue Prism vs. OpenText Operations Orchestration Report (Updated: April 2025).

Buyer's Guide

Blue Prism vs. OpenText Operations Orchestration

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Mindshare comparison

As of May 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.6%, up from 1.0% compared to the previous year. The mindshare of Blue Prism is 10.0%, down from 12.3% compared to the previous year. The mindshare of OpenText Operations Orchestration is 0.2%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

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Mohamed Salah Baccouche

Robotic Process Automation Consultant at Ernst & Young

Way more efficient for debugging than other tools but the UI is complicated

The UI is more complicated than other tools. In Power Automate, it doesn't even feel like you are working because the tool does the job for you. But in the solution, there are studio, process, and object interfaces and you have to decode your own objects. The free objects that are predefined are not good compared to other tools. There is still a lot of work to do on the solution's intelligent automation part.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Increases productivity with automation and robust orchestration capabilities

The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features for my client are timing and scheduling."

"We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly."

"The product effectively handles all the tasks we require."

"Compared to other vendors, it's the scheduling tool because a lot of vendors want to charge you extra for their enterprise-level license to have a scheduling tool built in to give you the ability to set up regular schedules to run and do certain data checks."

"It gives us a central place to schedule tasks and run them distributed."

"I find the ease of use from a programming perspective very valuable."

"I find it very user-friendly. Our IT department and other departments can seamlessly collaborate without requiring extensive training. As a business department, we particularly value this aspect, as our team doesn't consist of many IT users. However, we couldn't solely rely on a drag-and-drop approach to implement and utilize the solution within our departments."

"I actually quite liked the no-coding functionality."

More Automate pros

"The automation on offer is great."

"My company decided to go with Blue Prism because of the security it provides."

"Blue Prism is stable enough."

"The solution has cross-application features where it can be setup with SAP, email, or SharePoint."

"The most valuable improvement in utilizing process automation is the cost savings, but we have also had cases where the customer experience is enhanced."

"I use the basic features that are very useful."

"The multi-bot architecture is very flexible."

"This is a scalable product."

More Blue Prism pros

"It's very stable. If you ask me for the success rate metrics, it's more than 90% for both."

"The community is very powerful, with extensive knowledge bases available."

"In my environment, if I want to shut down all tools in one shot, I can create a workflow and run the workflow to shut down all tools in one go."

"It has reduced the time taken to go to market. In the past, we were struggling with building these integrations, but now the process has sped up and there is an added advantage of quick delivery. In addition, it is an agent-less solution, which provides more flexibility in terms of multiple options."

"The product is good functionality-wise. I am impressed with the tool's flexibility in customization."

Cons

"The documentation for errors needs improvement as many of the error messages we receive are very vague."

"There is room for improvement regarding cloud functionality; there are a few missing features, and the logging could be better, especially air logging. We can go into logging events and create our own task, but it would be nice if this were more detailed."

"While this solution is continually improving, as it is now, the user interface could use improvement when I compare it to a product like UiPath."

"The product also has a limited use case in some respects."

"Sometimes when we communicate with the ERP system and there is an issue, we are not always aware of the specifics of Automate and the source of the problem."

"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."

"The interface could be more user-friendly and easier to navigate."

"It would be an improvement if Automate had better stability tools, whether by recommending a certain amount of memory because it can be a memory hog at times."

More Automate cons

"Blue Prism could improve by having better integration with Computer Vision."

"It lacks integration with proper AI, and it is a very complex tool to use in general."

"The solution can improve by having a free license for evaluation purposes."

"The solution could be more user-friendly. I would like the see the inclusion of a recording feature as in Microsoft, SAP, and other legacy systems. Users can play the recording and use it for future use cases. The recording can help with the automation and configuration. I would rate the tool’s interface a seven out of ten. It needs to improve."

"I would like to see wider integration with other products."

"Blue Prism needs to provide better customer support because there are some bugs in the product that make implementation tricky. Blue Prism is designed more for operational than transactional processes. If Blue Prism incorporated a lot of IQ bots and cognitive processing, then it might be of better value at a lower cost. The issue of the cost of the tool needs to be addressed. To become a Blue Prism partner, it's costly. I think that this is one of the negative aspects of using Blue Prism."

"In Nigeria, I don't know what their marketing is like. However, they're losing market shares to other solutions. Most customers know UiPath more than Blue Prism."

"In the next release of this solution, I would like to see support for attended robots."

More Blue Prism cons

"Only the tool's support can be a drawback where improvements are needed."

"The tool's UI needs to be improved. It needs to have better administration features in future releases."

"The price is an area that should be addressed because the price is high."

"I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios."

"There were a lot of scalability issues that we initially faced. Whenever I tried to deploy 100-200 endpoints, it became a huge challenge. We had to actually start using other tools like Tivoli Endpoint Management in order to patch the issues."

Pricing and Cost Advice

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."

"It comes with a package that costs approximately $20,000 USD per year."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

"From a distributor's perspective, one of the biggest selling points of Automate is its price point."

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

"Once you buy the software, you just pay for the support for backend help."

"I like the way this solution is priced because you can buy a license, or you can buy the software outright."

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

More Automate pricing and cost advice

"The tool is expensive."

"The billing is on a yearly basis. They send us the bill every year. My business unit is billed by the technology team, so I don't know exactly how much they pay. In my business unit, we have our first-year license costs, and then we have our ongoing costs. Our bots cost projected per license is $8,600. Our projected support cost for every year is about $38,000. Our operation agent costs anywhere between $50,000 to $55,000, so the saving is there, but it is still kind of expensive for us, but I'm looking at it from the technology kind of billing us for it. This is the cost that we have for our technology team, which is different from the licensing of Blue Prism."

"Our customers pay for an annual license."

"Blue Prism is pretty steep compared to the others, much more than Automation Anywhere."

"Blue Prism has a higher cost with respect to RPA enablement, particularly if you are trying to start with RPA."

"This is a very expensive product and this is the reason that they're losing their market share."

"The solution is enterprise software so we will try to maximize our usage during the available slots. We will get ROI with the high price since there will be some value added with automation. I think that after doing a cost-benefit analysis, we are on the positive side."

"The price is on par with other products in the market."

More Blue Prism pricing and cost advice

"The cost is very high compared to anything else available."

"I do not have experience with the pricing or licensing of the product."

"The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Financial Services Firm

22%

Computer Software Company

11%

Manufacturing Company

10%

Government

Financial Services Firm

27%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

See all answers

What is your primary use case for HelpSystems AutoMate?

I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...

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What is your experience regarding pricing and costs for Fortra Automate?

The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...

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Should I choose Blue Prism or Microsoft Power Automate?

Hello Netanya, it depends on your needs and your expertise. In my humble opinion you can start a big RPA project imp...

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I am evaluating Blue Prism and UiPath for RPA for my company. Which one do you recommend?

I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees an...

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What do you like most about Blue Prism?

It is a stable solution.

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What is your experience regarding pricing and costs for Operations Orchestration?

The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.

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What needs improvement with Operations Orchestration?

I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Excha...

See all answers

What advice do you have for others considering Operations Orchestration?

This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I ra...

See all answers

Comparisons

Microsoft Power Automate vs Automate

Compared 38% of the time

UiPath Platform vs Automate

Compared 35% of the time

Automation Anywhere vs Automate

Compared 8% of the time

VisualCron vs Automate

Compared 7% of the time

MOVEit vs Automate

Compared 5% of the time

More Automate Competitors

Microsoft Power Automate vs Blue Prism

Compared 36% of the time

UiPath Platform vs Blue Prism

Compared 32% of the time

Automation Anywhere vs Blue Prism

Compared 12% of the time

Pega Robotic Process Automation vs Blue Prism

Compared 4% of the time

Appian RPA vs Blue Prism

Compared 1% of the time

More Blue Prism Competitors

Red Hat Ansible Automation Platform vs OpenText Operations Orchestration

Compared 51% of the time

Control-M vs OpenText Operations Orchestration

Compared 16% of the time

ServiceNow Orchestration vs OpenText Operations Orchestration

Compared 14% of the time

IBM BPM vs OpenText Operations Orchestration

Compared 10% of the time

Appian vs OpenText Operations Orchestration

Compared 9% of the time

More OpenText Operations Orchestration Competitors

Product Reports

Buyer's Guide

Automate

April 2025

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Buyer's Guide

Blue Prism

April 2025

Download Blue Prism product report

Buyer's Guide

OpenText Operations Orchestration

April 2025

OpenText Operations Orchestration report

Download OpenText Operations Orchestration product report

Also Known As

HelpSystems Automate, Automate

No data available

Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

Blue Prism is an intelligent, business-developed, no-code automation platform for SaaS deployments as well as for on-premises, public cloud, multi-cloud, and hybrid environments. Unlike other automation technology, Blue Prism combines robotic process automation with expanded artificial intelligence and cognitive capabilities. Blue Prism gives users instant access to the tools you need for building and delegating automations, as well as a digital workforce that is already AI-equipped.

With Blue Prism’s code-free RPA, deployed through use of their Robotic Operating Model, your business can scale efficiently, improve customer satisfaction, reduce costs, and augment its talent to take on new responsibilities. Blue Prism helps to accelerate operational agility and efficiency by making it easy to automate the most important processes. Allocating everyday tasks to your Digital Workforce gives you immediate increased capacity and allows your teams to focus on their strategic goals. In addition, it delivers a return on investment, increases efficiency gains, and can even introduce new revenue streams.

“Workforce of the Future”

Blue Prism’s all-in-one intelligent automation platform consists of:

Design Studio with drag-and-drop process automation building, reusable “objects” across your business, and updates to objects and processes saved throughout the process library.
Control Room where you can assign processes to digital workers, scale digital worker and task volume ondemand, and gain real-time transparency of process proficiencies.
Digital Workforce of autonomous software robots that can learn and mimic business processes like humans and are equipped with six intelligent automation skills:
1. Knowledge and Insight - The ability to harvest, understand, and deliver insights from multiple disparate data sources.
2. Visual Perception - The ability to read, understand, and contextualize visual information.
3. Learning - The ability to derive contextual meaning and adapt to evolving process patterns.
4. Planning and Sequencing - The ability to optimize workloads and identify opportunities for better outcomes.
5. Problem-solving - The ability to autonomously solve system, logic, and business problems.
6. Collaboration - The ability to seamlessly work with both people and systems.

Reviews from Real Users

Blue Prism stands out for its enterprise-level functionality, which is why many companies choose it over its competitors. PeerSpot users note that the solution is easy to use, stable, and robust scalability-wise. The security is also top-notch. One user pointed out that "One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms." Blue Prism helps businesses with everything from compliance to quality control and error-avoidance.

SS&C Blue Prism

OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.

With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.

Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:

Design automation workflows with a low-code/no-code designer canvas, content library, and API generator wizards.
Govern your automation in one place and centrally orchestrate powerful, scalable workflows in large, high availability environments.
Schedule workflows and make sure that SLAs are met and workflows execution happens when you need it.
Expose REST APIs to programmatically invoke orchestration from any external source.
Automate difficult interfaces with RPA robots that mimic screen based human actions.
Follow business and operational metrics to understand the value and the health of your orchestration environment.
Expose orchestration scenarios as services to your end users in an easy to use Self-Service catalog.

Operations Orchestration offers the following components:

OpenText

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.

Buyer's Guide

Blue Prism vs. OpenText Operations Orchestration

April 2025

Free Report: Blue Prism vs. OpenText Operations Orchestration

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