GoToMeeting vs Zoom comparison

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Read 130 Zoom reviews
7,228 views|3,595 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between GoToMeeting and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed GoToMeeting vs. Zoom Report (Updated: March 2023).
686,748 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free."""We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place.""It's easy to set up.""It works, it's reliable.""Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product.""GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use.""The solution worked well specifically for audio meetings."

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"Simple and user-friendly; works on any device.""Zoom is mobile-ready and easy to use.""A light application that has many features.""The most valuable feature is the ease of use.""The product runs pretty smoothly so I haven't had to contact technical support.""The Zoom software is complete and effective, light and secure.""Zoom is easy to use and does not consume very much in terms of resources.""It meets all of our basic requirements. It's easy to use."

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"The solution could always be more secure.""We would like some improvement in the speed of initiating this solution, as it is currently fairly slow.""Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.""Sometimes we'll run into issues where firewall rules aren't set correctly and won't work.""The product itself doesn't stand out against other options on the market.""GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure.""The solution could scale a bit easier if you need to add more people to meetings."

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"I think Zoom is not secure.""When you are connected to one device and you're going to log into another one, Zoom should ask you to transfer without having to disconnect you.""You can use Teams more to collaborate with your coworkers. I think Zoom could add some of these features in addition to simple video conferencing.""Zoom lacks dashboards, more could be included.""Zoom's audio quality could be improved. I feel like Teams is more reliable because sometimes the audio is patchy on Zoom, whereas I've never had a problem with Teams.""In the next release, I would like to see an easily accessible bandwidth feature so that you can see how much data you've used on a particular call.""Security is something Zoom lacks. If you're trying to get proprietary buy-in and enterprise buy-in, security is the top priority. And even though the user interface is simple, every solution could use a tune-up in that department.""Zoom will be cheaper if you want to have a general meeting, but if you want a real enterprise version, Cisco will be cheaper."

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Pricing and Cost Advice
Information Not Available
  • "Zoom is free to use."
  • "We do not incur any licensing costs, as we use the free version."
  • "The cost of Zoom is approximately $150 USD annually."
  • "I believe that all of their licenses are purchased, so that they may use the solution for their teaching purposes."
  • "We are on an annual license for the solution. The price of the solution could be less expensive."
  • "The personal version is free. However, there are fees required to use the solution for business."
  • "Zoom is free."
  • "We are using the free version of Zoom."
  • More Zoom Pricing and Cost Advice →

    Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
    686,748 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting.
    Top Answer:You can get free subscriptions. I have a paid subscription. The CEO has a paid subscription, but we can't afford to buy GoTomeeting for every person. They get the free ones instead. There's some… more »
    Top Answer:The new version crashes my ISP. I don't like the new version. I hope they continue to support the Classic version. I didn't like the fact that LogMeIn tried to make their new version look like Zoom… more »
    Top Answer:Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating… more »
    Top Answer:The Zoom software is complete and effective, light and secure.
    Top Answer:The cost and benefits are excellent. The configuration is very easy and without complexities. Everything is very clear and the support is excellent.
    out of 59 in Virtual Meetings
    Average Words per Review
    out of 59 in Virtual Meetings
    Average Words per Review
    Learn More

    GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

    Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit and follow @zoom_us.

    Learn more about GoToMeeting
    Learn more about Zoom
    Sample Customers
    AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
    Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
    Top Industries
    Computer Software Company21%
    Financial Services Firm21%
    Comms Service Provider14%
    Legal Firm7%
    Comms Service Provider10%
    Computer Software Company10%
    Manufacturing Company10%
    Computer Software Company29%
    Manufacturing Company12%
    Financial Services Firm11%
    Comms Service Provider6%
    Educational Organization27%
    Computer Software Company10%
    Comms Service Provider9%
    Company Size
    Small Business73%
    Midsize Enterprise9%
    Large Enterprise18%
    Small Business30%
    Midsize Enterprise11%
    Large Enterprise59%
    Small Business42%
    Midsize Enterprise14%
    Large Enterprise44%
    Small Business16%
    Midsize Enterprise31%
    Large Enterprise53%
    Buyer's Guide
    GoToMeeting vs. Zoom
    March 2023
    Find out what your peers are saying about GoToMeeting vs. Zoom and other solutions. Updated: March 2023.
    686,748 professionals have used our research since 2012.

    GoToMeeting is ranked 8th in Virtual Meetings with 7 reviews while Zoom is ranked 2nd in Virtual Meetings with 130 reviews. GoToMeeting is rated 7.8, while Zoom is rated 8.4. The top reviewer of GoToMeeting writes "It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work". On the other hand, the top reviewer of Zoom writes "Convenient, easy to use, and simple to set up". GoToMeeting is most compared with Skype for Business, TeamViewer, Adobe Connect, BlueJeans Meetings and GoToWebinar, whereas Zoom is most compared with TeamViewer, Cisco TelePresence, Skype for Business, Webex and Google Hangouts. See our GoToMeeting vs. Zoom report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.