Try our new research platform with insights from 80,000+ expert users

GoToMeeting vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 31, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GoToMeeting
Ranking in Virtual Meetings
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
225
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.3%, down from 4.3% compared to the previous year. The mindshare of Zoom Workplace Business is 15.3%, up from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Zoom Workplace Business15.3%
GoToMeeting3.3%
Other81.4%
Virtual Meetings
 

Featured Reviews

Steve Abshire - PeerSpot reviewer
It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work.
Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.
Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's cost-effective."
"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."
"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."
"I like GoToMeeting because it is lighter than other solutions, such as Webex."
"I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."
"There is no lagging and the meeting interaction is seamless."
"It's easy to set up."
"GoToMeeting is very handy. It's good software. I would definitely recommend it."
"Zoom is very convenient to use and the basic functions work well for us."
"The whiteboard capabilities are great."
"Screen sharing is valuable. It is very easy to install, and there are 45 minutes free of charge."
"Zoom is easy for non-tech people to use. It's straightforward and simple."
"It's not a big deal to set up a meeting."
"I have been satisfied with the features and capability of Zoom."
"The solution is very stable."
"Ability to record sessions."
 

Cons

"I would like to see better support for mobile devices."
"The sound quality is good but the video quality needs improvement."
"Manageability needs to be improved."
"GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure."
"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."
"The product itself doesn't stand out against other options on the market."
"The tool needs to have a virtual room where users can pass through. It also needs to integrate a real-time translator."
"It is not so stable."
"Maybe the UI could be improved a bit."
"It's a heavy application that requires a lot of bandwidth. I would like to see Zoom incorporate those features where you can share documents and form teams while still maintaining efficiency."
"I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world."
"The solution is not very useful for chat and lacks highlighting functionality."
"In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much. It's still okay."
"Sometimes I talk a bit low pitched and the other person cannot hear me. I'm guessing the noise suppression detects my voice as background noise instead of my actual voice."
"Zoom should improve aspects of its security."
"It's not really the fault of the product, however, the internet connectivity can sometimes be an issue."
 

Pricing and Cost Advice

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"Negotiate for discounts."
"GoToMeeting is a little bit expensive compared to other products."
"In the basic version, there is a 40-minute time limit on group meetings."
"I am using the free version, so I don't pay anything to use it."
"The exact costs are handled on a corporate level, however, I understand that if you just want to own a license for your small business or something like that, it's around $300 a year, which is very reasonable."
"We have an annual subscription to the solution. The price could be reduced."
"The free version has a time limit, but paid subscriptions are available."
"Zoom is available with an open license that can support meetings of up to 40 minutes."
"The price is $149 USD yearly."
"As an organization, we are paying a license fee for Zoom. Personally, I use the free version."
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
867,445 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Performing Arts
14%
University
13%
Educational Organization
11%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business97
Midsize Enterprise32
Large Enterprise101
 

Questions from the Community

What needs improvement with GoToMeeting?
The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...
What is your primary use case for GoToMeeting?
I use the solution when someone is comfortable using it, and I recommend using it.
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
Zoom offers a free version for up to forty minutes.
 

Overview

 

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about GoToMeeting vs. Zoom Workplace Business and other solutions. Updated: September 2025.
867,445 professionals have used our research since 2012.