We performed a comparison between GoToMeeting and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most important feature for me was the iPhone app."
"It works, it's reliable."
"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."
"I like GoToMeeting because it is lighter than other solutions, such as Webex."
"The most valuable feature is the dial-in capability."
"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."
"We don't have any link issues whether you use it to browser, or use it as a client. It worked perfectly fine for us."
"It's cost-effective."
"The product's initial setup phase was easy."
"Zoom has facilitated our remote and hybrid meetings, particularly in the context of our agile processes such as scrum. In the past, estimating story points required physical presence in a room, where we would use visual cues or hand gestures. We can create polls with Zoom and share them with team members for direct input. The recording feature is also good. Additionally, features like whiteboarding allow for specific collaboration sessions tailored to different team members' needs. Auto-scheduling meetings and integration with Microsoft Outlook make organizing and attending meetings effortless. Overall, the product is good and convenient."
"The collaboration features are good."
"The most valuable feature is video conferencing."
"The grid view option is great, as you get to see everyone who is in the video conference at the same time."
"The solution is easy to use with an easy user interface."
"The ability to share graphics and visuals."
"I rate Zoom as a seven out of ten. This is because it is much easier to use than Microsoft Teams."
"Lacks ease of connectivity, calendar integrations, and third-party app integrations."
"I didn't like the fact that they tried to make their new version look like Zoom."
"The newer user interface takes a bit longer to get used to."
"It is not so stable."
"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."
"I would like to see better support for mobile devices."
"The product itself doesn't stand out against other options on the market."
"Manageability needs to be improved."
"The updating feature of Zoom needs to be improved."
"I would like to see Zoom integrated with other third-party services."
"Zoom is an immature product that is not yet stable."
"When the firewall is turned on, there have been issues with congestion that affects performance."
"While Zoom calls are great for talking and chatting, they often lack follow-up on action items and collaboration. Most of the time, it's just talking and listening without much progress. There's a missing piece in these tools. About 90 percent of those calls could be replaced by other tools that focus more on the deliverables that make a real impact rather than just being another wasted meeting. It doesn't improve collaboration."
"They may need to scale it some more in terms of global users."
"In general, the price could be a little cheaper."
"We would like to have the ability to connect people using phone numbers so that non-Zoom users can join conversations."
GoToMeeting is ranked 10th in Virtual Meetings with 24 reviews while Zoom is ranked 1st in Virtual Meetings with 198 reviews. GoToMeeting is rated 7.8, while Zoom is rated 8.4. The top reviewer of GoToMeeting writes "It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". GoToMeeting is most compared with Skype for Business, TeamViewer, Adobe Connect, BlueJeans Meetings and GoToWebinar, whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and Google Hangouts. See our GoToMeeting vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
