We performed a comparison between 3CX Live Chat and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"With the reporting feature you can get all the incoming and outgoing call details."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"We have not had any bugs or glitches, the solution is stable."
"3CX is a reliable solution."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"Simple and user-friendly; works on any device."
"The most valuable feature is push notifications"
"It's pretty easy to connect to anybody through a scheduled meeting."
"The platform has a solid feature for scheduling short meetings worth 30 minutes."
"The most valuable features of Zoom are the audio and video quality and the ease of use when setting up meetings."
"Zoom has good integration and allows users to adjust the video image, other solutions I have used do not have this feature."
"The initial setup is easy."
"When there is a large number of people involved, I can pinpoint a particular person and I can message him in Zoom, rather than messaging everybody involved. I can directly communicate with that person and I find that feature very useful."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Its features for scheduling and generating reports need improvement."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"There should be an option to save some extensions."
"The support team can appear to be condescending."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"It is difficult to collaborate."
"The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat."
"Making Zoom Phone available in all countries is recommended. It would have been good to connect with people outside using Zoom Phone."
"The security and chat features should improve in Zoom."
"Occasional system overload that requires a restart."
"We use screen sharing, but sometimes it can be awkward because you might accidentally share the wrong screen, including personal ones. ......Similar to the integration between Google Calendar and Google Meet, having everything in one environment would be much more convenient for scheduling meetings."
"I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen."
"Yesterday, we had a call, but Zoom closed after 20 or 25 minutes, and we didn't get any alerts. That could be because there was a time limit set. There should be an option, like a button, that allows us to increase or reduce the meeting time."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Zoom is ranked 1st in Virtual Meetings with 198 reviews. 3CX Live Chat is rated 8.8, while Zoom is rated 8.4. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and NEC UNIVERGE Sphericall, whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and GoToWebinar. See our 3CX Live Chat vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
