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Cisco TelePresence vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco TelePresence
Ranking in Virtual Meetings
6th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
234
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 3.1%, down from 3.3% compared to the previous year. The mindshare of Zoom Workplace Business is 7.8%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Zoom Workplace Business7.8%
Cisco TelePresence3.1%
Other89.1%
Virtual Meetings
 

Featured Reviews

OSCAR DE LA PENA - PeerSpot reviewer
Senior Solution Architect at Ricoh España, S.L.U.
One-click meeting access and seamless integration enhance video conferencing experience
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."
"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."
"TelePresence allows our customers to have a quick meeting while traveling and still be effective."
"Superior video and audio experience."
"The configuration is a valuable."
"If at any point we require any support or our team requires any support, we just call into the Cisco support with their call-in number and they are very good."
"We have a dual screen option to enable video and content sharing."
"PresenterTrack cameras improve the meeting experience."
"I like Zoom because it's a very simple program; we have more success using Zoom with clients, partners, and everybody else, and everybody seems to be able to get Zoom."
"There are no restrictions on the number of participants in a single meeting, that is the beauty of Zoom, and it is also very fast compared to others."
"It is a stable solution."
"The most valuable feature is ease of use."
"During the pandemic, we really did use Zoom a lot; it's very easy to use, it is very stable, it has good quality, you can use it with any device, and it's a great tool."
"The video and audio quality are very good."
"Zoom is useful for virtual meetings."
"The most valuable features of Zoom are its ease of use, screen sharing, and annotations."
 

Cons

"The calling features can be improved."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"The tool is expensive."
"Cisco TelePresence license is expensive and should be reduced."
"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"The price of Cisco TelePresence overall should be reduced."
"Cisco TelePresence could improve its integration capabilities."
"The security needs to be improved."
"Sound is not an issue, however, with video I've always had issues when using the free service."
"The free version of Zoom could be improved and offer more functionality."
"The product could use some more automation."
"Extra security would be a good added feature."
"I would like to be able to have multiple users open and collaborate on a document at the same time."
"The pricing is too high. The cost of the license could be cheaper."
"Zoom could be more scalable."
 

Pricing and Cost Advice

"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."
"The pricing is expensive, therefore I rate it an eight out of ten."
"I will rate the tool's pricing an eight out of ten."
"I use the free version of Zoom that is available for download."
"We pay a yearly licensing fee for Zoom, which is expensive in our part of the world."
"The exact costs are handled on a corporate level, however, I understand that if you just want to own a license for your small business or something like that, it's around $300 a year, which is very reasonable."
"Zoom is free."
"It is an inexpensive product."
"I am using the free version of Zoom."
"There are no licensing fees required."
"The tool's paid version is not that expensive. You need to pay 150 USD per year."
report
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Top Industries

By visitors reading reviews
Performing Arts
13%
Manufacturing Company
11%
Government
10%
Construction Company
8%
Performing Arts
11%
Financial Services Firm
8%
Marketing Services Firm
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business101
Midsize Enterprise33
Large Enterprise105
 

Questions from the Community

What needs improvement with Cisco TelePresence?
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This...
What advice do you have for others considering Cisco TelePresence?
Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...
What is your primary use case for Cisco TelePresence?
My primary use case for Cisco TelePresence ( /products/cisco-telepresence-reviews ) is providing video conferencing solutions for internal and external users, especially for enterprises. I am a par...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
 

Also Known As

TelePresence
No data available
 

Overview

 

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Cisco TelePresence vs. Zoom Workplace Business and other solutions. Updated: April 2026.
892,678 professionals have used our research since 2012.