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Cisco TelePresence vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco TelePresence
Ranking in Virtual Meetings
6th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
234
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 3.1%, down from 3.3% compared to the previous year. The mindshare of Zoom Workplace Business is 7.8%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Zoom Workplace Business7.8%
Cisco TelePresence3.1%
Other89.1%
Virtual Meetings
 

Featured Reviews

OSCAR DE LA PENA - PeerSpot reviewer
Senior Solution Architect at Ricoh España, S.L.U.
One-click meeting access and seamless integration enhance video conferencing experience
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"PresenterTrack cameras improve the meeting experience."
"The configuration is a valuable."
"The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during meetings."
"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."
"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use, and the configuration and integration are exemplary."
"We have a dual screen option to enable video and content sharing."
"Superior video and audio experience."
"If at any point we require any support or our team requires any support, we just call into the Cisco support with their call-in number and they are very good."
"Zoom helps us because it provides a whiteboard during the meeting. This is a very good feature."
"Zoom is scalable, it can handle meetings with lots of delegates."
"The pricing is good if you have multi-stations or multi-users accessing it, it's got a free tier and is easy to use."
"The solution is very user friendly and flexible."
"The feature I find the most about Zoom is that you can have a private chat in a group call."
"Ability to record sessions."
"The most valuable features of Zoom are simplicity and reliability."
"Zoom's most valuable feature is communication."
 

Cons

"Cisco TelePresence license is expensive and should be reduced."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"The price of Cisco TelePresence overall should be reduced."
"The calling features can be improved."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."
"Cisco TelePresence could improve its integration capabilities."
"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."
"I'd like to see more integration with Google Calendaring. When meetings are scheduled they are added into a Google Calendar. For example, if I am driving my car there are often times I have to pull off the road to join into a meeting as opposed to being able to click the link and have it startup. Sometimes I can do that, sometimes I can't, it all depends on how the meeting was generated initially."
"There must be an option to ask permission from the host to record the Zoom meeting."
"It would be great if there was a bit more camera control. For example, cropping the image, and improving the background remover features, which can be buggy right now."
"Zoom could be improved as the connectivity can be a little tricky sometimes, and it's not clear when people need to be let in or not."
"Zoom definitely has to be more secure, but I can't think of any anything else to change."
"The pricing is too high. The cost of the license could be cheaper."
"Maybe taking some steps over reducing bandwidth usage in case of video conference could be good."
"Zoom could be more secure."
 

Pricing and Cost Advice

"The pricing is expensive, therefore I rate it an eight out of ten."
"I will rate the tool's pricing an eight out of ten."
"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."
"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
"I use the free version of Zoom."
"There is some basic functionality that's free but if you want to host longer meetings and have more participants, then there is a licensing fee."
"We do not incur any licensing costs, as we use the free version."
"I use the tool's free version."
"There is a subscription to use the solution."
"A licensing fee is required."
"Zoom is licensed as a subscription model and it is available on a monthly or yearly basis."
"There is a free version available with time limits."
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Top Industries

By visitors reading reviews
Performing Arts
13%
Government
10%
Manufacturing Company
10%
Construction Company
8%
Performing Arts
12%
Financial Services Firm
8%
Marketing Services Firm
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business101
Midsize Enterprise33
Large Enterprise105
 

Questions from the Community

What needs improvement with Cisco TelePresence?
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This...
What advice do you have for others considering Cisco TelePresence?
Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...
What is your primary use case for Cisco TelePresence?
My primary use case for Cisco TelePresence ( /products/cisco-telepresence-reviews ) is providing video conferencing solutions for internal and external users, especially for enterprises. I am a par...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
 

Also Known As

TelePresence
No data available
 

Overview

 

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Cisco TelePresence vs. Zoom Workplace Business and other solutions. Updated: April 2026.
892,487 professionals have used our research since 2012.