ON24 Platform vs Zoom comparison

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ON24 Logo
326 views|148 comparisons
100% willing to recommend
Zoom Video Communications Logo
Read 195 Zoom reviews
8,420 views|1,933 comparisons
94% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ON24 Platform and Zoom based on real PeerSpot user reviews.

Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings.
To learn more, read our detailed Virtual Meetings Report (Updated: April 2024).
767,847 professionals have used our research since 2012.
Q&A Highlights
Question: Which product offers a better customer experience: Zoom or ON24 Platform?
Answer: Here is a comparison between Zoom and ON24 based on Customer Experience, Customer Engagement, and other factors: Zoom Customer Experience Easy to use, with a user-friendly interface and a wide range of features Customer Engagement Enables high levels of engagement through features such as live chat, polls, and Q&A Pricing More affordable than ON24 Support Offers 24/7 support ON24 Customer Experience More complex to use, with a steeper learning curve Customer Engagement Also enables high levels of engagement but with a broader range of features, such as breakout rooms, surveys, and gamification Pricing More expensive than Zoom Support Offers 24/7 support, but with a longer wait time than Zoom Zoom may be a good option if you are looking for an easy-to-use solution with good customer engagement features. If you are looking for a solution with more advanced features and support, ON24 may be a better option. It may be best to try both solutions before deciding to help get a better feel for which solution is right for you and your team.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution works well with third-party integrations.""Friendly user interface and simple navigation."

More ON24 Platform Pros →

"Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write. If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard.""The solution is much better and more reliable than Microsoft Teams or Webex.""The solution is easy to use and loads up documents for sharing.""Zoom did everything that we needed it to do.""Zoom is easy to use and does not consume very much in terms of resources.""The solution is stable.""Zoom has facilitated our remote and hybrid meetings, particularly in the context of our agile processes such as scrum. In the past, estimating story points required physical presence in a room, where we would use visual cues or hand gestures. We can create polls with Zoom and share them with team members for direct input. The recording feature is also good. Additionally, features like whiteboarding allow for specific collaboration sessions tailored to different team members' needs. Auto-scheduling meetings and integration with Microsoft Outlook make organizing and attending meetings effortless. Overall, the product is good and convenient.""The most valuable features of Zoom are the very stable video and audio, the quality of the voice is good, and it is very easy to connect to the sessions. This is also the reason why we use Zoom."

More Zoom Pros →

Cons
"The solution needs a more modern interface.""Bandwidth optimization could be increased."

More ON24 Platform Cons →

"My only concern in Zoom is the stigma associated with being a Chinese product. However, it has been acquired by the US government or a US counterpart has taken over it. There is not any issue with respect to data security. This being said, there is a little bit of apprehension when it comes to the data security aspect. It's better if they give a public statement that we are compliant with the GDPR requirements. It will be helpful for them in promoting their solution in a much better way.""Zoom often does fixes or checks the vulnerability of their solution. However, they could increase security.""One of the main concerns is the difficulty of using it on your mobile device.""The free version of Zoom only allows you to have a call session for approximately 45 minutes. This should be extended.""I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world.""We are more inclined to work with Microsoft Teams.""My company uses the Zoom security setting that requires the host to admit users. The host often forgets to do that, so you sometimes have a lot of people sitting out there. It would be nice if Zoom made it obvious that somebody is in the waiting room.""Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety."

More Zoom Cons →

Pricing and Cost Advice
  • "We paid $1,800 for five webinars, which is the standard fee. If you require support there is a $300 additional fee, extra attendees is an additional fee, integration is an additional fee, etc. All these extras could add on another $2,500 which was not in our budget."
  • More ON24 Platform Pricing and Cost Advice →

  • "Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."
  • "There is a 40-minute time limit when you use the basic version, which is free."
  • "In the basic version, there is a 40-minute time limit on group meetings."
  • "Zoom is available with an open license that can support meetings of up to 40 minutes."
  • "The cost of Zoom has led me to use WeChat, instead."
  • "I have been using the free version of Zoom."
  • "The price is $149 USD yearly."
  • "We have an account but we are also using the free version."
  • More Zoom Pricing and Cost Advice →

    report
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    767,847 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The solution works well with third-party integrations.
    Top Answer:The pricing model is a la carte and depends on the size and scope of the event for which it is used. I rate licensing costs an eight out of ten.
    Top Answer:The solution needs a more modern interface. One of our biggest complaints is that we don't have the ability to dynamically push our interface to participants. Adobe Connect is an older technology, but… more »
    Top Answer:Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating… more »
    Top Answer:Zoom has helped me with collaboration and remote working.
    Top Answer:We use the free version of the product. We utilize it only three to four times a month.
    Ranking
    16th
    out of 63 in Virtual Meetings
    Views
    326
    Comparisons
    148
    Reviews
    1
    Average Words per Review
    400
    Rating
    8.0
    1st
    out of 63 in Virtual Meetings
    Views
    8,420
    Comparisons
    1,933
    Reviews
    21
    Average Words per Review
    392
    Rating
    8.5
    Comparisons
    Webex logo
    Compared 20% of the time.
    Skype for Business logo
    Compared 16% of the time.
    TeamViewer logo
    Compared 11% of the time.
    Cisco TelePresence logo
    Compared 10% of the time.
    Zoho Meeting logo
    Compared 5% of the time.
    Learn More
    Overview

    Experiences Centered Around Your Audience

    The ON24 Platform gives you a single place to build, manage, analyze, measure and optimize all of your audiences’ experiences.

    Data-Driven
    Extract behavioral insights to qualify leads and accelerate deals.

    Scalable
    Centralize the development, sharing and reuse of your best content.

    Global
    Broadcast, repurpose and translate content across multiple regions.

    Integrated
    Seamlessly connect and transfer data with other business software.

    Customizable
    Control every aspect of the audience experience, data capture and reporting.

    Ease-of-Use
    Simplify content creation with intuitive, drag-and-drop functionality.

    Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

    Sample Customers
    IBM, Zendesk, Salesforce, Linkedin, Intel
    Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company13%
    Financial Services Firm10%
    Legal Firm7%
    Insurance Company6%
    REVIEWERS
    Computer Software Company26%
    Financial Services Firm12%
    Manufacturing Company10%
    University7%
    VISITORS READING REVIEWS
    Educational Organization87%
    University3%
    Computer Software Company1%
    Financial Services Firm1%
    Company Size
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise10%
    Large Enterprise61%
    REVIEWERS
    Small Business41%
    Midsize Enterprise14%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business3%
    Midsize Enterprise87%
    Large Enterprise10%
    Buyer's Guide
    Virtual Meetings
    April 2024
    Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: April 2024.
    767,847 professionals have used our research since 2012.

    ON24 Platform is ranked 16th in Virtual Meetings with 2 reviews while Zoom is ranked 1st in Virtual Meetings with 195 reviews. ON24 Platform is rated 8.0, while Zoom is rated 8.4. The top reviewer of ON24 Platform writes "Easy setup and an a la carte pricing model". On the other hand, the top reviewer of Zoom writes "A solution that is worth the money and requires its users to go through an easy setup phase". ON24 Platform is most compared with , whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and Zoho Meeting.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.