"I have been satisfied with TeamViewer overall."
"The product is quite stable. The performance is good."
"It is fairly feature-rich and stable."
"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"TeamViewer is fast and easy to manipulate."
"TeamViewer is a step ahead of solutions like, for example, AnyDesk."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"The most important feature of TeamViewer is its ease of use."
"Another advantage of Zoom is that it is easier to link a person that is not a Zoom user than it is with WebEx."
"It allows for both support and communication at the same time."
"The most valuable feature is how stable Zoom is. Compared to other collaboration tools, I haven't seen Zoom crash often. Zoom is also better in terms of security. From a usability perspective, a user's perspective, the overall experience of using Zoom is very good. It's a simple, fast, very seamless solution, and pretty lightweight."
"Zoom is easy to use and makes it easy to communicate with people remotely in meetings."
"The collaboration features are good."
"The most valuable features are the video conferencing and the whole invite to set up a meeting is really easy to figure out and use. The chat functions are pretty simple as well."
"The solution is easy to navigate."
"The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"TeamViewer could be more secure."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"TeamViewer is expensive, and you get a limited number of connections for your money."
"The solution could have better scalability."
"They should consider increasing the time limits for free users."
"While the communication and video-audio conferencing features on Zoom are excellent, unlike Microsoft Teams, there is no direct integration with SharePoint. For us, that is the disadvantage of Zoom."
"The solution could improve by being more secure."
"How they have the gallery aligned when someone is sharing a screen isn't ideal right now. If there were more options on how to arrange it, would be ideal."
"I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms."
"The product could use some more automation."
"The other thing I would add is maybe noise reduction. That could be improved. Everyone nowadays is working from home, so sometimes we hear the dog and stuff like that."
"Zoom's user interface could be improved. For example, it could have bigger buttons for elderly people."
TeamViewer is ranked 2nd in Virtual Meetings with 9 reviews while Zoom is ranked 1st in Virtual Meetings with 123 reviews. TeamViewer is rated 8.4, while Zoom is rated 8.4. The top reviewer of TeamViewer writes "Very helpful for tech support with good stability and scalability". On the other hand, the top reviewer of Zoom writes "Convenient, easy to use, and simple to set up". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, GoToMyPC and Parallels Access, whereas Zoom is most compared with Webex, Airmeet, 3CX Live Chat, Skype for Business and Adobe Connect. See our TeamViewer vs. Zoom report.
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