TeamViewer vs Zoom comparison

TeamViewer and Zoom Video Communications are both solutions in the Virtual Meetings category. TeamViewer is ranked #6 with an average rating of 8.4, while Zoom Video Communications is ranked #1 with an average rating of 8.3. TeamViewer holds a 7.1% mindshare in VM, compared to Zoom Video Communications’s 11.2% mindshare. Additionally, 91% of TeamViewer users are willing to recommend the solution, compared to 95% of Zoom Video Communications users who would recommend it.

TeamViewer

Read 87 TeamViewer reviews

753 Views
658 Comparison Views

91% willing to recommend

Zoom

Read 215 Zoom reviews

5,977 Views
1,083 Comparison Views

95% willing to recommend

TeamViewer

Zoom

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

TeamViewer and Zoom are leaders in the remote support and video conferencing category. TeamViewer seems to have the upper hand in remote access features while Zoom excels in video conferencing capabilities.

Features: TeamViewer is known for its advanced remote support capabilities, including accessing devices through firewalls, cross-platform compatibility, and features like file exchange, remote reboot, and chat. Zoom stands out for its video conferencing ease, with features like breakout rooms, screen sharing, and whiteboard functionality that ensure seamless meetings.

Room for Improvement: TeamViewer could enhance clipboard management, support for multiple sessions and users simultaneously, and its Linux compatibility. Issues with upgrade compatibility between versions are also notable. As for Zoom, improving security measures, extending free session durations, and adding robust collaboration features like file sharing and integrations are key areas needed for improvement.

Ease of Deployment and Customer Service: TeamViewer is primarily deployed on-premises and rarely requires user support due to its simplicity; however, when needed, its service is effective. Zoom is cloud-centric, with a straightforward setup that is comparable to other tools. Zoom's customer service isn't highlighted, implying an efficient self-service approach.

Pricing and ROI: TeamViewer's pricing is considered high, yet justified by its feature set, contributing to significant ROI by reducing IT support travel costs. It offers a free version, with commercial licenses being expensive. Zoom provides flexible pricing, with a free version allowing limited features, while paid options offer comprehensive capabilities. Its ROI is high due to its widespread use in virtual meetings, saving on physical travel and meeting arrangements.

To learn more, read our detailed TeamViewer vs. Zoom Report (Updated: April 2025).

Buyer's Guide

TeamViewer vs. Zoom

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

TeamViewer

Ranking in Virtual Meetings

6th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Access (3rd)

Zoom

Ranking in Virtual Meetings

1st

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

215

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of TeamViewer is 7.1%, down from 7.8% compared to the previous year. The mindshare of Zoom is 11.2%, down from 13.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Sanjay Patankar

General Manager at Godrej & Boyce Mfg. Co. Ltd.

Easy to install and has lots of resources but need to improve performance

It's a remote access solution. We use it for conferences, meetings, and communication. It works just like other communications tools. It also integrates well with Office 365 and Outlook, et cetera. The performance is good. It's got a lot of resources for users. The product is easy to install.…

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Kallol Chaudhuri

Principal Consultant at Oracle

Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.

We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."

"The implementation process is simple."

"TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up."

"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."

"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."

"Getting started with TeamViewer was easy, with a very straightforward usage"

"It is a scalable product."

"The product allows easy access to any system in case of any issues."

More TeamViewer pros

"The product runs pretty smoothly so I haven't had to contact technical support."

"I recommend Zoom for its ability to host webinars and collaborative tools."

"It is a scalable solution."

"Zoom helps us because it provides a whiteboard during the meeting. This is a very good feature."

"The most valuable feature is how stable Zoom is. Compared to other collaboration tools, I haven't seen Zoom crash often. Zoom is also better in terms of security. From a usability perspective, a user's perspective, the overall experience of using Zoom is very good. It's a simple, fast, very seamless solution, and pretty lightweight."

"The video stream is very cool, and it's an efficient solution."

"Zoom's interface is nice and has good performance."

"It was easy to use for screen sharing or sharing applications."

More Zoom pros

Cons

"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."

"Sometimes, the app can be a little cumbersome when accessing certain aspects of the program."

"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."

"The support could improve their speed."

"The solution could improve by increasing or removing the time limitation on the use of a session."

"It's pretty limited on the options they have."

"This solution could be improved by offering more flexibility in terms of usage."

"We access the solution through a VPN, which improves our security. However, earlier this year, around the beginning of March, a CVE in the TeamViewer client allowed remote connections to other network systems, which was concerning. You could have unintentionally gained admin rights if you didn't update TeamViewer promptly. It's crucial to always keep it updated to prevent such issues. The tool should consider implementing two-factor authentication to improve such security holes. It should also integrate good security updates, which should be implemented automatically."

More TeamViewer cons

"Technical support is in need of improvement."

"Nothing extraordinary about this application, as its main use is for connecting with people on the other side of the cloud, but other users could find other Zoom features valuable."

"Zoom also has an issue with logins. For some reason, especially with institutional accounts, it is common to get kicked out and verification processes don't work all the time."

"There must be an option to ask permission from the host to record the Zoom meeting."

"How they have the gallery aligned when someone is sharing a screen isn't ideal right now. If there were more options on how to arrange it, would be ideal."

"Zoom needs to address the privacy issues I've heard about."

"The video quality should be better. Sometimes when there are updates at the backend, Zoom won't respond properly during that time."

"I can't think of any features that are lacking."

More Zoom cons

Pricing and Cost Advice

"We are using the free version of TeamViewer."

"The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper."

"I am using the free version of TeamViewer. There is a subscription fee to use the premium features."

"There is no license needed to use TeamViewer."

"It would be nice if it is cheaper."

"The solution's pricing is reasonable."

"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."

"The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users."

More TeamViewer pricing and cost advice

"We have an annual subscription to the solution. The price could be reduced."

"I believe that all of their licenses are purchased, so that they may use the solution for their teaching purposes."

"I am not paying any licensing costs for the solution."

"Zoom is free."

"There is a licensing fee and although the price is fair, it can be a little cheaper."

"There is a free version available with time limits."

"Zoom has a less expensive subscription than other solutions such as Cisco Webex."

"I rate the product's pricing two or three on a scale of one to ten, where one is low price and ten is high price."

More Zoom pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

Financial Services Firm

University

Educational Organization

91%

University

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

See all answers

What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

See all answers

What is your experience regarding pricing and costs for TeamViewer?

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

There is a concern about the free version's forty-five-minute limit. For education use, having more affordable access through institutions would be beneficial.

See all answers

Comparisons

TeamViewer Tensor vs TeamViewer

Compared 44% of the time

Microsoft Remote Desktop Services vs TeamViewer

Compared 11% of the time

ISL Online vs TeamViewer

Compared 5% of the time

Microsoft Intune vs TeamViewer

Compared 5% of the time

Skype for Business vs TeamViewer

Compared 4% of the time

More TeamViewer Competitors

Webex vs Zoom

Compared 33% of the time

Skype for Business vs Zoom

Compared 32% of the time

ON24 Platform vs Zoom

Compared 6% of the time

GoToMeeting vs Zoom

Compared 5% of the time

Polycom RealPresence Desktop vs Zoom

Compared 5% of the time

More Zoom Competitors

Product Reports

Buyer's Guide

TeamViewer

April 2025

Download TeamViewer product report

Buyer's Guide

Zoom

April 2025

Download Zoom product report

Overview

TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.

TeamViewer Features

TeamViewer has many valuable key features. Some of the most useful ones include:

Remote control: TeamViewer enables users to control a remote computer as if they were physically sitting in front of it.

File transfers: Users can transfer files between computers in real-time.

Video conferencing: The solution supports high-quality video and audio conferencing for virtual meetings.

Cross-platform compatibility: TeamViewer works on a variety of operating systems including Windows, Mac, Linux, iOS, and Android.

Advanced security: The solution uses encrypted data channels to protect the privacy and security of user data.

Simple setup: TeamViewer does not require any complex setup, making it easy for users to start using the software immediately with little to no training needed.

Multi-language support: Because it supports multiple languages, the solution is easily accessible to a global user base.

Customizable: TeamViewer offers various customization options to meet specific user requirements.

TeamViewer Benefits

There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:

Increased productivity: By allowing users to work from anywhere and at any time, the solution enables remote work and collaboration, thereby increasing productivity levels.

Cost-effective: The TeamViewer solution is cost-effective and offers more remote support and access compared to other traditional methods.

User data protection: TeamViewer provides secure data transfer and encrypted communication channels to protect user data.

Improved customer service: The solution allows for fast and efficient remote support, improving customer satisfaction.

Easy accessibility: TeamViewer makes it easy for users to access their work or personal computers from anywhere, at any time.

Available to a wide range of users: Because it offers cross-platform compatibility and works on multiple operating systems, TeamViewer is accessible to a wide range of users.

User-friendly interface: TeamViewer’s user-friendly interface is easy to navigate, even for those with limited technical expertise.

Scalability: The TeamViewer solution can be used by both individuals and businesses of all sizes, making it a scalable solution for different needs.

Reviews from Real Users

TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.

Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”

“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.

Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."

TeamViewer

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Buyer's Guide

TeamViewer vs. Zoom

April 2025

Free Report: TeamViewer vs. Zoom

Find out what your peers are saying about TeamViewer vs. Zoom and other solutions. Updated: April 2025.

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