

TeamViewer Business and Zoom Workplace Business compete in the remote access and video conferencing market. TeamViewer seems to have an advantage with its robust security features, while Zoom's ease of use and video conferencing capabilities give it an edge in workplace collaboration.
Features: TeamViewer Business specializes in remote access with strong security measures like two-factor authentication and end-to-end encryption. It supports multiple platforms and allows features like remote reboot and unmonitored support sessions. Zoom Workplace Business excels in video conferencing, offering tools like screen sharing, AI-powered features, and collaborative environments for efficient online meetings.
Room for Improvement: TeamViewer Business could benefit from a better file transfer interface and enhanced session stability, especially in wireless environments. It also lacks a built-in whiteboard for collaborative work. Zoom Workplace Business could improve by expanding background features and extending the meeting time limit in its free version. Better integration with other apps would also enhance its usefulness as a business tool.
Ease of Deployment and Customer Service: TeamViewer Business supports both on-premises and hybrid cloud deployments, aligning well with enterprise needs that require secure control over sessions. Its customer service is known for its responsiveness, especially in Linux settings. Zoom Workplace Business utilizes a public cloud model, offering quick setup and scalability. Its customer support is generally efficient, though there is feedback noting the potential for faster response times and more personalized assistance.
Pricing and ROI: TeamViewer Business is considered cost-effective due to its comprehensive features and strong security, though some find its pricing steep for smaller businesses. Its ROI is reflected in reduced travel expenses and improved support efficiency. Zoom Workplace Business provides competitive and flexible pricing options, suitable for various business sizes. The free tier is attractive but limited by a 40-minute session cap. Its ease of use contributes to ROI by enhancing remote work environments and decreasing operational costs.
It has facilitated compliance using documentation and auditing through records, recordings, and logs, and has boosted collaboration, especially with our clients and team members remotely or in the office.
Previously, we took around two to three hours to troubleshoot any production issues, but now we invest only 40 to 45 minutes to troubleshoot any of the critical production issues.
If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.
We are able to cut our communication cost significantly and gain features we could have only dreamed of.
Zoom definitely saves time and makes my work more efficient.
I have seen a return on investment with Zoom Workplace Business, especially in terms of smooth meetings.
I would rate the customer support a ten.
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.
You can actually use TeamViewer Business as an app on Microsoft Teams.
Zoom has one of the best customer support globally, very proactive and responsive, very solution-oriented and professional.
If there's an issue, I reach out to their support, and they respond quickly without major problems.
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
People responsible for TeamViewer can contact TeamViewer and add more users very easily.
Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.
TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.
Scalability is good.
Microsoft Teams automatically removes noise.
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
TeamViewer Business is very stable in my experience.
TeamViewer Business is stable.
TeamViewer Business is stable and does not crash.
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Zoom Workplace Business is stable in my experience.
TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.
It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.
It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
Creating different teams or channels for specific people, rather than including the entire organization, would be really helpful.
For students, it would be beneficial to have access through the university for longer meetings.
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
Compared to the features it offers, this tool is more cost-effective.
The pricing of the initial setup of TeamViewer was quite expensive.
Zoom Workplace Business is one of the most cost-effective online meeting solutions and virtual meeting solutions.
For education use, having more affordable access through institutions would be beneficial.
Zoom could make its pricing more reasonable for individual users.
TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.
TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.
TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
the ability to share your screen
Zoom is user-friendly, straightforward, and easy to connect with.
| Product | Mindshare (%) |
|---|---|
| Zoom Workplace Business | 5.8% |
| TeamViewer | 3.9% |
| Other | 90.3% |


| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 37 |
| Large Enterprise | 39 |
| Company Size | Count |
|---|---|
| Small Business | 103 |
| Midsize Enterprise | 33 |
| Large Enterprise | 112 |
TeamViewer offers a license type mainly for small teams, focusing on remote connectivity solutions. It includes TeamViewer Remote and TeamViewer Tensor, catering to both small businesses and large enterprises with specialized needs.
TeamViewer Business isn't standalone but a primary license for small teams. Its remote connectivity suite includes TeamViewer Remote and TeamViewer Tensor, the latter offering enhanced features for enterprises. It enables secure, high-speed remote access, collaboration, and troubleshooting. Major users suggest aligning product descriptions and improvement in interfaces and user experiences.
What are the key features of TeamViewer?Organizations use TeamViewer for remote desktop connectivity to manage and solve IT issues. It allows technical support, collaboration, and training with real-time assistance and secure access. By enabling remote support for employees and customers, it ensures efficient issue resolution across industries, such as healthcare, finance, and education.
Zoom Workplace Business offers an easy-to-use platform with high-quality video, seamless integration with Microsoft Office, and robust communication features. Ideal for remote work and hybrid meetings, it supports diverse devices and provides unlimited meeting time for better productivity and engagement.
Zoom Workplace Business enhances virtual meetings and collaboration with user-friendly features like screen sharing, recording capabilities, and breakout rooms. Integration with Microsoft Office aids efficiency, while AI features and virtual backgrounds enrich user experience. Stability, ease of setup, and security controls improve remote work and hybrid meetings, making it valuable for communication. Though improvements are needed in areas like technical support and extending free meeting limits, it serves industries from education to enterprise effectively.
What are the standout features?Zoom Workplace Business is widely used in industries such as education and enterprise, facilitating virtual meetings, client interactions, and internal communications. Its integration into calendars enables seamless scheduling, while features like high-quality audio and video and breakout rooms support training sessions and webinars effectively, allowing organizations to collaborate across multiple locations.
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