TeamViewer vs Zoom comparison

TeamViewer and Zoom Video Communications are both solutions in the Virtual Meetings category. TeamViewer is ranked #7 with an average rating of 8.7, while Zoom Video Communications is ranked #1 with an average rating of 8.4. TeamViewer holds a 6.9% mindshare in VM, compared to Zoom Video Communications’s 10.7% mindshare. Additionally, 91% of TeamViewer users are willing to recommend the solution, compared to 95% of Zoom Video Communications users who would recommend it.

TeamViewer

Read 87 TeamViewer reviews

6,548 Views
589 Comparison Views

91% willing to recommend

Zoom

Read 225 Zoom reviews

3,195 Views
3,099 Comparison Views

95% willing to recommend

TeamViewer

Zoom

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

TeamViewer and Zoom are leaders in the remote support and video conferencing category. TeamViewer seems to have the upper hand in remote access features while Zoom excels in video conferencing capabilities.

Features: TeamViewer is known for its advanced remote support capabilities, including accessing devices through firewalls, cross-platform compatibility, and features like file exchange, remote reboot, and chat. Zoom stands out for its video conferencing ease, with features like breakout rooms, screen sharing, and whiteboard functionality that ensure seamless meetings.

Room for Improvement: TeamViewer could enhance clipboard management, support for multiple sessions and users simultaneously, and its Linux compatibility. Issues with upgrade compatibility between versions are also notable. As for Zoom, improving security measures, extending free session durations, and adding robust collaboration features like file sharing and integrations are key areas needed for improvement.

Ease of Deployment and Customer Service: TeamViewer is primarily deployed on-premises and rarely requires user support due to its simplicity; however, when needed, its service is effective. Zoom is cloud-centric, with a straightforward setup that is comparable to other tools. Zoom's customer service isn't highlighted, implying an efficient self-service approach.

Pricing and ROI: TeamViewer's pricing is considered high, yet justified by its feature set, contributing to significant ROI by reducing IT support travel costs. It offers a free version, with commercial licenses being expensive. Zoom provides flexible pricing, with a free version allowing limited features, while paid options offer comprehensive capabilities. Its ROI is high due to its widespread use in virtual meetings, saving on physical travel and meeting arrangements.

To learn more, read our detailed TeamViewer vs. Zoom Report (Updated: July 2025).

Buyer's Guide

TeamViewer vs. Zoom

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

TeamViewer

Ranking in Virtual Meetings

7th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Access (3rd)

Zoom

Ranking in Virtual Meetings

1st

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

225

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of TeamViewer is 6.9%, down from 7.3% compared to the previous year. The mindshare of Zoom is 10.7%, down from 12.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Heiko Humpert

Quality manager at Viega GmbH & Co. KG

Allows an ease of access to various systems and has a straightforward setup process

The product allows easy access to any system in case of any issues We cannot see the number of monitors working on the system simultaneously. It becomes complicated to switch from one monitor to another for different windows. The product's stability depends on the network's stability in our…

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Luiz Kazan

Head of Digital Solutions at a computer software company with 1,001-5,000 employees

Utilizing versatile features for efficient personal and work meetings

Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"TeamViewer is fast and easy to manipulate."

"It is fairly feature-rich and stable."

"It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine."

"From my perspective, the most important is the login."

"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."

"The most valuable feature of TeamViewer is user-friendliness."

"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."

"It is a scalable product."

More TeamViewer pros

"I rate Zoom as an eight out of ten, owing to the quality of its video and audio, its accountability, ease of use and intuitiveness."

"This is the easiest product to use for videoconferencing."

"The product runs pretty smoothly so I haven't had to contact technical support."

"I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good."

"Zoom is very convenient to use and the basic functions work well for us."

"It is a game-changer for virtual communication, and it is incredibly user-friendly, making it a go-to choice for remote meetings, webinars, and online collaboration."

"I rate Zoom ten out of ten."

"I like Zoom's ease of use and how easy it is for non-tech people to interface with it. Other video conferencing solutions can be somewhat challenging for non-tech people, so you often end up waiting for people to connect."

More Zoom pros

Cons

"The stability of TeamViewer is good, but it could be better."

"I don’t see any areas where improvement is needed."

"The support could improve their speed."

"It's pretty limited on the options they have."

"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."

"The performance could always be better."

"It should have ability to display notes in the computer list."

"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."

More TeamViewer cons

"Could be more flexible for individuals that do not have the economic capacity."

"It is difficult to see and control whether you're muted or not, so the interface should be improved."

"There were several instances where we couldn't connect into a meeting just on video and then couldn't even dial-in."

"Sometimes can get confused about which password setting or parameter setting to use. For example, if I want to issue a Zoom meeting to my team members or perhaps sometimes I want them to issue a Zoom directly when I receive the Zoom accounts from our IT department, I don't know how to enable or disable these features in the Zoom. I think it's a personal issue I have."

"Zoom should also include features like the automatic transcribing of conversations."

"The user interface should be more straightforward and easy to use."

"I think there are aspects that need to be developed. While I haven't identified specific areas for improvement yet, I believe it could add many new AI features, which is why I wouldn't give it 10 out of 10."

"Extra security would be a good added feature."

More Zoom cons

Pricing and Cost Advice

"I used the free version of TeamViewer."

"The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper."

"We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users)."

"It would be nice if it is cheaper."

"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."

"The cost is in the thousands of dollars per year."

"We use the free version of TeamViewer."

"It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license."

More TeamViewer pricing and cost advice

"The price is $149 USD yearly."

"There are both free and paid versions available."

"We pay a yearly licensing fee."

"We use the free version of the product. We utilize it only three to four times a month."

"I am making yearly payments. So, I am paying 250 USD a year."

"We pay a yearly licensing fee for Zoom, which is expensive in our part of the world."

"There are no licensing fees required."

"The cost for Zoom is reasonable."

More Zoom pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Manufacturing Company

Financial Services Firm

University

Educational Organization

58%

University

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

See all answers

What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

See all answers

What is your experience regarding pricing and costs for TeamViewer?

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

Zoom offers a free version for up to forty minutes.

See all answers

Comparisons

TeamViewer Tensor vs TeamViewer

Compared 42% of the time

Microsoft Remote Desktop Services vs TeamViewer

Compared 9% of the time

Microsoft Intune vs TeamViewer

Compared 5% of the time

ISL Online vs TeamViewer

Compared 4% of the time

Skype for Business vs TeamViewer

Compared 4% of the time

More TeamViewer Competitors

Skype for Business vs Zoom

Compared 27% of the time

Webex vs Zoom

Compared 27% of the time

Adobe Connect vs Zoom

Compared 7% of the time

Zoho Meeting vs Zoom

Compared 6% of the time

ON24 Platform vs Zoom

Compared 5% of the time

More Zoom Competitors

Product Reports

Buyer's Guide

TeamViewer

June 2025

Download TeamViewer product report

Buyer's Guide

Zoom

June 2025

Download Zoom product report

Overview

TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.

TeamViewer Features

TeamViewer has many valuable key features. Some of the most useful ones include:

Remote control: TeamViewer enables users to control a remote computer as if they were physically sitting in front of it.

File transfers: Users can transfer files between computers in real-time.

Video conferencing: The solution supports high-quality video and audio conferencing for virtual meetings.

Cross-platform compatibility: TeamViewer works on a variety of operating systems including Windows, Mac, Linux, iOS, and Android.

Advanced security: The solution uses encrypted data channels to protect the privacy and security of user data.

Simple setup: TeamViewer does not require any complex setup, making it easy for users to start using the software immediately with little to no training needed.

Multi-language support: Because it supports multiple languages, the solution is easily accessible to a global user base.

Customizable: TeamViewer offers various customization options to meet specific user requirements.

TeamViewer Benefits

There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:

Increased productivity: By allowing users to work from anywhere and at any time, the solution enables remote work and collaboration, thereby increasing productivity levels.

Cost-effective: The TeamViewer solution is cost-effective and offers more remote support and access compared to other traditional methods.

User data protection: TeamViewer provides secure data transfer and encrypted communication channels to protect user data.

Improved customer service: The solution allows for fast and efficient remote support, improving customer satisfaction.

Easy accessibility: TeamViewer makes it easy for users to access their work or personal computers from anywhere, at any time.

Available to a wide range of users: Because it offers cross-platform compatibility and works on multiple operating systems, TeamViewer is accessible to a wide range of users.

User-friendly interface: TeamViewer’s user-friendly interface is easy to navigate, even for those with limited technical expertise.

Scalability: The TeamViewer solution can be used by both individuals and businesses of all sizes, making it a scalable solution for different needs.

Reviews from Real Users

TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.

Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”

“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.

Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."

TeamViewer

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Buyer's Guide

TeamViewer vs. Zoom

July 2025

Free Report: TeamViewer vs. Zoom

Find out what your peers are saying about TeamViewer vs. Zoom and other solutions. Updated: July 2025.

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