We performed a comparison between TeamViewer and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"The most valuable features of TeamViewer are the ability for administrators to lock the remote systems, simple connections, and easy login access."
"The product is easy to install."
"It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine."
"From my perspective, the most important is the login."
"It is fairly feature-rich and stable."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"There are no restrictions on the number of participants in a single meeting, That is the beauty of Zoom, and it is also very fast compared to others."
"Zoom is easy to use."
"It's popular. Many people use it not only personally, but also in businesses."
"The initial setup is straightforward."
"The interface is good and integrates well."
"The grid view option is great, as you get to see everyone who is in the video conference at the same time."
"The stability has been good overall."
"I have found Zoom to be stable and it has good performance."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."
"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
"TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"A feature that they could add is chat with sound to talk."
"The file transfer functionality crashes sometimes."
"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."
"The updating feature of Zoom needs to be improved."
"Whiteboarding would allow me to utilize the screen to draw something, explain, and write something."
"Zoom should also include features like the automatic transcribing of conversations."
"It would be useful to be able to share files with my colleagues."
"Sound is not an issue, however, with video I've always had issues when using the free service."
"The platform's feature for screen sharing needs improvement."
"I would appreciate it if the updates weren't so frequent."
"Zoom is not a good product for webinars."
TeamViewer is ranked 3rd in Virtual Meetings with 84 reviews while Zoom is ranked 1st in Virtual Meetings with 195 reviews. TeamViewer is rated 8.6, while Zoom is rated 8.4. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of Zoom writes "A solution that is worth the money and requires its users to go through an easy setup phase". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and GoToMyPC, whereas Zoom is most compared with Webex, Skype for Business, Cisco TelePresence, Cisco Meeting Server and ON24 Platform. See our TeamViewer vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
