"The solution is perfectly stable, it normally performs very well."
"The product is quite secure. Other products, such as Zoom, have had security issues raised in the media."
"The camera moves in tandem with the person who is using it to communicate with the other participants."
"Its features are easy to navigate and easy to share, and easy to conduct a meeting."
"Cisco is a pioneer in this particular technology. The features and technology have been adopted and they have been integrated with other solutions."
"The solution is very valuable for conference calls, as a lot of businesses are switching from work-from-home."
"You can configure whatever you want in great detail."
"Webex is a thin client and we like the interface. It is easy to use."
"Zoom helps us because it provides a whiteboard during the meeting. This is a very good feature."
"The screen sharing feature is valuable. It is easy to set up a meeting if you are on a call with a non Teams user if you need to do screen sharing."
"Zoom is interoperable and user-friendly."
"It meets all of our basic requirements. It's easy to use."
"I don't have any issues with the scalability of Zoom."
"Overall, Zoom is a good product because we are using it globally, and it is a good way of connecting with everyone globally."
"Zoom's content shareability and chat support are the most valuable features."
"The solution is very stable."
"The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved."
"Webex could improve by adding captions for the translation."
"Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated."
"Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space."
"There were some latency issues that could have been addressed if they had a data center in our location, e.g. the African region."
"The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises."
"When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with."
"The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy."
"Yesterday, we had a call, but Zoom closed after 20 or 25 minutes, and we didn't get any alerts. That could be because there was a time limit set. There should be an option, like a button, that allows us to increase or reduce the meeting time."
"My company uses the Zoom security setting that requires the host to admit users. The host often forgets to do that, so you sometimes have a lot of people sitting out there. It would be nice if Zoom made it obvious that somebody is in the waiting room."
"I'd like integration with Outlook to set my meetings. As it is, right now, I have to go to the Zoom app to do that, and after that, export it to Outlook."
"The solution lacks security."
"In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much. It's still okay."
"Zoom could be improved by making it easier to join meetings. It can be a bit confusing because sometimes you need meeting IDs and logins, sometimes you don't."
"I think Zoom is not secure."
"Security is something Zoom lacks. If you're trying to get proprietary buy-in and enterprise buy-in, security is the top priority. And even though the user interface is simple, every solution could use a tune-up in that department."
Webex is ranked 4th in Virtual Meetings with 59 reviews while Zoom is ranked 2nd in Virtual Meetings with 144 reviews. Webex is rated 7.8, while Zoom is rated 8.4. The top reviewer of Webex writes "A stable and scalable solution with good tech support that has the hardware and camera features to track one's movements". On the other hand, the top reviewer of Zoom writes "Convenient, easy to use, and simple to set up". Webex is most compared with TeamViewer, Skype for Business, Cisco TelePresence, Huawei Video Conferencing Platform and Adobe Connect, whereas Zoom is most compared with TeamViewer, Cisco TelePresence, Skype for Business, GoToMeeting and Adobe Connect. See our Webex vs. Zoom report.
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