"The most valuable feature of Webex is ease to use."
"I am completely satisfied with the tech support."
"The installation was straightforward."
"I don't think Zoom has anywhere near the features and functionality of Webex."
"The stream is very smooth. That's what I like about Webex. Other video conference solutions like Zoom sometimes freeze and get buggy, but Webex doesn't."
"A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied."
"Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team."
"It is very powerful and stable."
"I have been satisfied with the features and capability of Zoom."
"You don't need to be technical in order to use it."
"It's easy to use and at this point, it's certainly ubiquitous. It's everywhere."
"I rate Zoom as a seven out of ten. This is because it is much easier to use than Microsoft Teams."
"Simple and user-friendly; works on any device."
"The collaboration features are good."
"I felt the installation to be straightforward."
"I find it very easy to use for multiple persons."
"I'd like to see a modernized user interface, something a bit more colorful."
"Cisco could maybe make Webex more integrated and compatible with other platforms."
"I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet."
"We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful."
"The solution could improve by having cross-platform compatibility. For example, if you wanted to have a call with someone with Microsoft Teams you could do it with Webex. Not everyone wants to use the same virtual meeting application."
"The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices."
"There's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult."
"There were some latency issues that could have been addressed if they had a data center in our location, e.g. the African region."
"Zoom definitely has to be more secure, but I can't think of any anything else to change."
"Security is something Zoom lacks. If you're trying to get proprietary buy-in and enterprise buy-in, security is the top priority. And even though the user interface is simple, every solution could use a tune-up in that department."
"It would be useful to be able to share files with my colleagues."
"They could improve security more."
"The stability has been good but it could still improve. However, I have not found a better solution."
"In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much. It's still okay."
"Sound is not an issue, however, with video I've always had issues when using the free service."
"Zoom could improve by having more dashboards."
Webex is ranked 3rd in Virtual Meetings with 60 reviews while Zoom is ranked 2nd in Virtual Meetings with 144 reviews. Webex is rated 7.8, while Zoom is rated 8.4. The top reviewer of Webex writes "A stable and scalable solution with good tech support that has the hardware and camera features to track one's movements". On the other hand, the top reviewer of Zoom writes "Convenient, easy to use, and simple to set up". Webex is most compared with TeamViewer, Skype for Business, Cisco TelePresence, Huawei Video Conferencing Platform and Adobe Connect, whereas Zoom is most compared with TeamViewer, Cisco TelePresence, Skype for Business, GoToMeeting and Adobe Connect. See our Webex vs. Zoom report.
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