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Read 59 Webex reviews.
4,297 views|3,208 comparisons
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Read 144 Zoom reviews.
8,711 views|5,346 comparisons
Featured Review
Buyer's Guide
Webex vs. Zoom
July 2022
Find out what your peers are saying about Webex vs. Zoom and other solutions. Updated: July 2022.
610,190 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is perfectly stable, it normally performs very well.""The product is quite secure. Other products, such as Zoom, have had security issues raised in the media.""The camera moves in tandem with the person who is using it to communicate with the other participants.""Its features are easy to navigate and easy to share, and easy to conduct a meeting.""Cisco is a pioneer in this particular technology. The features and technology have been adopted and they have been integrated with other solutions.""The solution is very valuable for conference calls, as a lot of businesses are switching from work-from-home.""You can configure whatever you want in great detail.""Webex is a thin client and we like the interface. It is easy to use."

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"Zoom helps us because it provides a whiteboard during the meeting. This is a very good feature.""The screen sharing feature is valuable. It is easy to set up a meeting if you are on a call with a non Teams user if you need to do screen sharing.""Zoom is interoperable and user-friendly.""It meets all of our basic requirements. It's easy to use.""I don't have any issues with the scalability of Zoom.""Overall, Zoom is a good product because we are using it globally, and it is a good way of connecting with everyone globally.""Zoom's content shareability and chat support are the most valuable features.""The solution is very stable."

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Cons
"The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved.""Webex could improve by adding captions for the translation.""Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated.""Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space.""There were some latency issues that could have been addressed if they had a data center in our location, e.g. the African region.""The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises.""When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with.""The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy."

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"Yesterday, we had a call, but Zoom closed after 20 or 25 minutes, and we didn't get any alerts. That could be because there was a time limit set. There should be an option, like a button, that allows us to increase or reduce the meeting time.""My company uses the Zoom security setting that requires the host to admit users. The host often forgets to do that, so you sometimes have a lot of people sitting out there. It would be nice if Zoom made it obvious that somebody is in the waiting room.""I'd like integration with Outlook to set my meetings. As it is, right now, I have to go to the Zoom app to do that, and after that, export it to Outlook.""The solution lacks security.""In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much. It's still okay.""Zoom could be improved by making it easier to join meetings. It can be a bit confusing because sometimes you need meeting IDs and logins, sometimes you don't.""I think Zoom is not secure.""Security is something Zoom lacks. If you're trying to get proprietary buy-in and enterprise buy-in, security is the top priority. And even though the user interface is simple, every solution could use a tune-up in that department."

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Pricing and Cost Advice
  • "Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."
  • "I believe the license to be monthly."
  • "There are no licensing fees."
  • "The price of the license for the solution could be less expensive."
  • "We paid for our Webex license as a bundle."
  • "My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version."
  • "There is a license needed to use this solution."
  • "Webex is expensive, especially compared to Zoom or Google."
  • More Webex Pricing and Cost Advice →

  • "There is a free version available with time limits."
  • "Zoom can be used for free."
  • "Zoom is free to use."
  • "We do not incur any licensing costs, as we use the free version."
  • "The cost of Zoom is approximately $150 USD annually."
  • "I believe that all of their licenses are purchased, so that they may use the solution for their teaching purposes."
  • "We are on an annual license for the solution. The price of the solution could be less expensive."
  • "The personal version is free. However, there are fees required to use the solution for business."
  • More Zoom Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It is very powerful and stable.
    Top Answer:Features matter more than the price for us. As long as we get all the features we want and it fits our budget, then the price doesn't matter. I can't speak for other companies. We have tried other… more »
    Top Answer:When I use it personally, not in my enterprise, there is a time limit of about 60 minutes. After one hour, the call gets cut off. This limit should be increased.
    Top Answer:Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating… more »
    Top Answer:The Zoom software is complete and effective, light and secure.
    Top Answer:The cost and benefits are excellent. The configuration is very easy and without complexities. Everything is very clear and the support is excellent.
    Ranking
    4th
    out of 59 in Virtual Meetings
    Views
    4,297
    Comparisons
    3,208
    Reviews
    58
    Average Words per Review
    311
    Rating
    7.9
    2nd
    out of 59 in Virtual Meetings
    Views
    8,711
    Comparisons
    5,346
    Reviews
    143
    Average Words per Review
    386
    Rating
    8.4
    Comparisons
    Also Known As
    Cisco Spark
    Learn More
    Overview

    Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

    Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

    Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

    Offer
    Learn more about Webex
    Learn more about Zoom
    Sample Customers
    Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
    Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
    Top Industries
    REVIEWERS
    Computer Software Company20%
    Financial Services Firm14%
    Comms Service Provider12%
    Energy/Utilities Company10%
    VISITORS READING REVIEWS
    Comms Service Provider26%
    Computer Software Company17%
    Government10%
    Financial Services Firm6%
    REVIEWERS
    Computer Software Company29%
    Manufacturing Company12%
    Financial Services Firm11%
    Comms Service Provider5%
    VISITORS READING REVIEWS
    Comms Service Provider25%
    Computer Software Company17%
    Government9%
    Educational Organization9%
    Company Size
    REVIEWERS
    Small Business32%
    Midsize Enterprise19%
    Large Enterprise49%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise14%
    Large Enterprise64%
    REVIEWERS
    Small Business42%
    Midsize Enterprise14%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise20%
    Large Enterprise57%
    Buyer's Guide
    Webex vs. Zoom
    July 2022
    Find out what your peers are saying about Webex vs. Zoom and other solutions. Updated: July 2022.
    610,190 professionals have used our research since 2012.

    Webex is ranked 4th in Virtual Meetings with 59 reviews while Zoom is ranked 2nd in Virtual Meetings with 144 reviews. Webex is rated 7.8, while Zoom is rated 8.4. The top reviewer of Webex writes "A stable and scalable solution with good tech support that has the hardware and camera features to track one's movements". On the other hand, the top reviewer of Zoom writes "Convenient, easy to use, and simple to set up". Webex is most compared with TeamViewer, Skype for Business, Cisco TelePresence, Huawei Video Conferencing Platform and Adobe Connect, whereas Zoom is most compared with TeamViewer, Cisco TelePresence, Skype for Business, GoToMeeting and Adobe Connect. See our Webex vs. Zoom report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.