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Read 60 Webex reviews.
4,351 views|3,371 comparisons
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Read 144 Zoom reviews.
9,221 views|5,721 comparisons
Featured Review
Buyer's Guide
Webex vs. Zoom
May 2022
Find out what your peers are saying about Webex vs. Zoom and other solutions. Updated: May 2022.
609,272 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of Webex is ease to use.""I am completely satisfied with the tech support.""The installation was straightforward.""I don't think Zoom has anywhere near the features and functionality of Webex.""The stream is very smooth. That's what I like about Webex. Other video conference solutions like Zoom sometimes freeze and get buggy, but Webex doesn't.""A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied.""Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team.""It is very powerful and stable."

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"I have been satisfied with the features and capability of Zoom.""You don't need to be technical in order to use it.""It's easy to use and at this point, it's certainly ubiquitous. It's everywhere.""I rate Zoom as a seven out of ten. This is because it is much easier to use than Microsoft Teams.""Simple and user-friendly; works on any device.""The collaboration features are good.""I felt the installation to be straightforward.""I find it very easy to use for multiple persons."

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Cons
"I'd like to see a modernized user interface, something a bit more colorful.""Cisco could maybe make Webex more integrated and compatible with other platforms.""I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet.""We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful.""The solution could improve by having cross-platform compatibility. For example, if you wanted to have a call with someone with Microsoft Teams you could do it with Webex. Not everyone wants to use the same virtual meeting application.""The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices.""There's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult.""There were some latency issues that could have been addressed if they had a data center in our location, e.g. the African region."

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"Zoom definitely has to be more secure, but I can't think of any anything else to change.""Security is something Zoom lacks. If you're trying to get proprietary buy-in and enterprise buy-in, security is the top priority. And even though the user interface is simple, every solution could use a tune-up in that department.""It would be useful to be able to share files with my colleagues.""They could improve security more.""The stability has been good but it could still improve. However, I have not found a better solution.""In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much. It's still okay.""Sound is not an issue, however, with video I've always had issues when using the free service.""Zoom could improve by having more dashboards."

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Pricing and Cost Advice
  • "Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."
  • "I believe the license to be monthly."
  • "There are no licensing fees."
  • "The price of the license for the solution could be less expensive."
  • "We paid for our Webex license as a bundle."
  • "My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version."
  • "There is a license needed to use this solution."
  • "Webex is expensive, especially compared to Zoom or Google."
  • More Webex Pricing and Cost Advice →

  • "There is a free version available with time limits."
  • "Zoom can be used for free."
  • "Zoom is free to use."
  • "We do not incur any licensing costs, as we use the free version."
  • "The cost of Zoom is approximately $150 USD annually."
  • "I believe that all of their licenses are purchased, so that they may use the solution for their teaching purposes."
  • "We are on an annual license for the solution. The price of the solution could be less expensive."
  • "The personal version is free. However, there are fees required to use the solution for business."
  • More Zoom Pricing and Cost Advice →

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    Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
    609,272 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:It is very powerful and stable.
    Top Answer:Features matter more than the price for us. As long as we get all the features we want and it fits our budget, then the price doesn't matter. I can't speak for other companies. We have tried other… more »
    Top Answer:When I use it personally, not in my enterprise, there is a time limit of about 60 minutes. After one hour, the call gets cut off. This limit should be increased.
    Top Answer:Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating… more »
    Top Answer:Zoom is interoperable and user-friendly.
    Top Answer:There are both free and paid versions available.
    Ranking
    3rd
    out of 59 in Virtual Meetings
    Views
    4,351
    Comparisons
    3,371
    Reviews
    61
    Average Words per Review
    315
    Rating
    7.9
    2nd
    out of 59 in Virtual Meetings
    Views
    9,221
    Comparisons
    5,721
    Reviews
    149
    Average Words per Review
    381
    Rating
    8.4
    Comparisons
    Also Known As
    Cisco Spark
    Learn More
    Overview

    Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

    Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

    Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

    Offer
    Learn more about Webex
    Learn more about Zoom
    Sample Customers
    Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
    Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
    Top Industries
    REVIEWERS
    Computer Software Company20%
    Financial Services Firm14%
    Comms Service Provider12%
    Energy/Utilities Company10%
    VISITORS READING REVIEWS
    Comms Service Provider26%
    Computer Software Company17%
    Government11%
    Financial Services Firm6%
    REVIEWERS
    Computer Software Company29%
    Manufacturing Company12%
    Financial Services Firm11%
    Comms Service Provider5%
    VISITORS READING REVIEWS
    Comms Service Provider25%
    Computer Software Company17%
    Government9%
    Educational Organization9%
    Company Size
    REVIEWERS
    Small Business32%
    Midsize Enterprise19%
    Large Enterprise49%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise14%
    Large Enterprise64%
    REVIEWERS
    Small Business42%
    Midsize Enterprise14%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise20%
    Large Enterprise57%
    Buyer's Guide
    Webex vs. Zoom
    May 2022
    Find out what your peers are saying about Webex vs. Zoom and other solutions. Updated: May 2022.
    609,272 professionals have used our research since 2012.

    Webex is ranked 3rd in Virtual Meetings with 60 reviews while Zoom is ranked 2nd in Virtual Meetings with 144 reviews. Webex is rated 7.8, while Zoom is rated 8.4. The top reviewer of Webex writes "A stable and scalable solution with good tech support that has the hardware and camera features to track one's movements". On the other hand, the top reviewer of Zoom writes "Convenient, easy to use, and simple to set up". Webex is most compared with TeamViewer, Skype for Business, Cisco TelePresence, Huawei Video Conferencing Platform and Adobe Connect, whereas Zoom is most compared with TeamViewer, Cisco TelePresence, Skype for Business, GoToMeeting and Adobe Connect. See our Webex vs. Zoom report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.