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Webex vs Zoom comparison

Cisco and Zoom Video Communications are both solutions in the Virtual Meetings category. Cisco is ranked #2 with an average rating of 7.9, while Zoom Video Communications is ranked #1 with an average rating of 8.4. Cisco holds a 16.9% mindshare in VM, compared to Zoom Video Communications’s 11.2% mindshare. Additionally, 86% of Cisco users are willing to recommend the solution, compared to 95% of Zoom Video Communications users who would recommend it.
Webex
Read 124 Webex reviews
  • 1,944 Views
  • 1,094 Comparison Views
86% willing to recommend
Zoom
Read 225 Zoom reviews
  • 4,129 Views
  • 850 Comparison Views
95% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 27, 2025

Webex and Zoom are prominent contenders in the online communication realm, each with unique strengths. While Webex has the upper hand in security with its robust features, Zoom is favored for its user-friendliness and simplicity.

Features: Webex is known for its robust security measures, high video quality, and excellent whiteboard and collaboration integration capabilities. Zoom, on the other hand, shines with its ease of use, effective screen sharing, and the ability to seamlessly conduct video conferencing with breakout rooms.

Room for Improvement: Webex is criticized for its complexity and higher pricing, which can be a challenge for smaller businesses. It also faces issues with frequent updates and integration problems. In contrast, Zoom's free version has limitations, and there are ongoing security concerns with a need for enhanced privacy and improved chat functionalities.

Ease of Deployment and Customer Service: Both Webex and Zoom offer various deployment options, such as On-premises, Hybrid, and Public Cloud. Webex is noted for proactive technical support, though its customer service is slightly lower in rating compared to Zoom, which provides quick, accessible assistance that boosts user satisfaction.

Pricing and ROI: Webex is considered expensive, especially for smaller enterprises, with emphasis on security justifying the cost despite its deterrent nature. Zoom appeals to budget-conscious users with a free version, offering a cost-effective entry into remote meetings with upgrade options for additional capabilities, making it favorable for larger deployments.

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To learn more, read our detailed Webex vs. Zoom Report (Updated: June 2025).
Buyer's Guide
Webex vs. Zoom
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Organizations find it challenging to quantify Webex ROI but value its benefits, security, and confirmed positive investment outcomes.
Sentiment score
7.8
Zoom boosts productivity and ROI by enabling efficient remote meetings, eliminating travel costs, and integrating seamlessly with businesses.
We chose Webex for its security.
For more quotes and insights, download the Webex report
Zoom definitely saves time and makes my work more efficient.
For more quotes and insights, download the Zoom report
 

Customer Service

Sentiment score
7.1
Webex customer service is highly rated, but technical support feedback is mixed, ranging from poor to outstanding responsiveness.
Sentiment score
6.0
Zoom's ease of use reduces support needs, with mixed user satisfaction in response quality and availability of training resources.
No quotes available
For more quotes and insights, download the Webex report
If there's an issue, I reach out to their support, and they respond quickly without major problems.
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
For more quotes and insights, download the Zoom report
OR
RM
HS
 

Scalability Issues

Sentiment score
7.3
Webex is scalable, adaptable for varying group sizes, with excellent support, accommodating diverse corporate environments effectively.
Sentiment score
7.4
Zoom efficiently handles diverse user capacities, from small meetings to large events, ensuring seamless performance and scalability.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
For more quotes and insights, download the Webex report
Scalability is good.
Microsoft Teams automatically removes noise.
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
For more quotes and insights, download the Zoom report
reviewer1633284 - PeerSpot reviewerreviewer2694825 - PeerSpot reviewer
RM
OR
 

Stability Issues

Sentiment score
7.6
Webex is stable and reliable, with few minor issues often linked to user networks rather than the platform.
Sentiment score
7.9
Zoom offers stable performance with minimal glitches; connectivity issues are rare, and users rate it highly for reliability.
I would rate its stability as ten.
For more quotes and insights, download the Webex report
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Zoom is very stable.
For more quotes and insights, download the Zoom report
reviewer1633284 - PeerSpot reviewer
BG
LW
GS
 

Room For Improvement

Webex requires interface improvements, better integration, enhanced performance, more features, and competitive pricing to address user concerns.
Zoom needs better security, stability, and integrations, along with improved UI, audio/video quality, and chat functions.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
For more quotes and insights, download the Webex report
For students, it would be beneficial to have access through the university for longer meetings.
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.
For more quotes and insights, download the Zoom report
reviewer1633284 - PeerSpot reviewer
VS
Maayan Netzer - PeerSpot reviewerreviewer2407110 - PeerSpot reviewer
 

Setup Cost

Webex pricing varies by licensing, with high fees deterring small businesses despite volume discounts and limited free options.
Zoom offers a free version; paid plans vary in cost, with pricing based on features and user needs.
Webex is expensive.
For more quotes and insights, download the Webex report
For education use, having more affordable access through institutions would be beneficial.
Zoom could make its pricing more reasonable for individual users.
Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.
For more quotes and insights, download the Zoom report
reviewer1633284 - PeerSpot reviewer
VS
GS
RM
 

Valuable Features

Webex offers reliable, secure video conferencing with excellent features like screen sharing, Outlook integration, and seamless Cisco product compatibility.
Zoom's user-friendly interface, high-quality features, and efficient connectivity make it ideal for businesses, educators, and remote work.
The number one reason we chose Webex was the security features.
For more quotes and insights, download the Webex report
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
the ability to share your screen
Zoom is user-friendly, straightforward, and easy to connect with.
For more quotes and insights, download the Zoom report
reviewer1633284 - PeerSpot reviewer
VS
Maayan Netzer - PeerSpot reviewer
GS
 

Categories and Ranking

Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
124
Ranking in other categories
No ranking in other categories
Zoom
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
225
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Virtual Meetings category, the mindshare of Webex is 16.9%, up from 15.5% compared to the previous year. The mindshare of Zoom is 11.2%, down from 13.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Q&A Highlights

JC
Jul 24, 2020
Which is the best virtual learning platform?
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one. In terms of popularity, its Zoom and webex which are the most popular tools Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently. They are far less popular than zoom or webex. According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements Also, it works seamlessly on laptop, IOS and Android devices Hope this helps. Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.
See all answers
 

Featured Reviews

Wajid Khattak - PeerSpot reviewer
Easy to use, enables remote meetings, and saves time and money
We deployed the product in our headquarters and connected our four plants. It enables us to meet remotely. We use the tool for remote meetings. I work in the manufacturing sector The product is easy to use. We are very comfortable with it. The video call features are compatible with different…
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Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.
Read full review
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Answers from the Community

JC
Jul 24, 2020
Jul 24, 2020
Which is the best virtual learning platform?
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing ...
2 out of 4 answers
SH
Apr 7, 2020
For training session Webex is best the best solution.
Read full answer
CW
Apr 8, 2020
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one. In terms of popularity, its Zoom and webex which are the most popular tools Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently. They are far less popular than zoom or webex. According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements Also, it works seamlessly on laptop, IOS and Android devices Hope this helps. Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.
Read full answer
See all 4 answers
 

Top Industries

By visitors reading reviews
Computer Software Company
21%
Government
15%
Financial Services Firm
14%
Comms Service Provider
7%
Educational Organization
86%
University
2%
Financial Services Firm
2%
Computer Software Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Webex?
Webex improved our overall team collaboration.
See all answers
What is your experience regarding pricing and costs for Webex?
Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not just for telemedicine.
See all answers
What needs improvement with Webex?
Usability needs improvement. Webex is more complex compared to Zoom ( /products/zoom-reviews ). Zoom ( /products/zoom-reviews ) has a big advantage in simplicity, especially for the other side to c...
See all answers
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
See all answers
What do you like most about Zoom?
The product is scalable.
See all answers
What is your experience regarding pricing and costs for Zoom?
Zoom offers a free version for up to forty minutes.
See all answers
 

Comparisons

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Cisco Meeting Server vs Webex
Compared 17% of the time
Adobe Connect vs Webex Logo
Adobe Connect vs Webex
Compared 12% of the time
TeamViewer vs Webex Logo
TeamViewer vs Webex
Compared 10% of the time
GoToWebinar vs Webex Logo
GoToWebinar vs Webex
Compared 4% of the time
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Skype for Business vs Zoom Logo
Skype for Business vs Zoom
Compared 31% of the time
TeamViewer vs Zoom Logo
TeamViewer vs Zoom
Compared 8% of the time
ON24 Platform vs Zoom Logo
ON24 Platform vs Zoom
Compared 6% of the time
Zoho Meeting vs Zoom Logo
Zoho Meeting vs Zoom
Compared 6% of the time
Cisco TelePresence vs Zoom Logo
Cisco TelePresence vs Zoom
Compared 5% of the time
More Zoom Competitors
 

Product Reports

Buyer's Guide
Webex
May 2025
Webex reportDownload Webex product report
Buyer's Guide
Zoom
May 2025
Zoom reportDownload Zoom product report
 

Also Known As

Cisco Spark
No data available
 

Overview

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications
 

Sample Customers

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Buyer's Guide
Webex vs. Zoom
June 2025
Free Report: Webex vs. Zoom
Find out what your peers are saying about Webex vs. Zoom and other solutions. Updated: June 2025.
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