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Webex vs Zoom comparison

Cisco and Zoom Video Communications are both solutions in the Virtual Meetings category. Cisco is ranked #2 with an average rating of 8.0, while Zoom Video Communications is ranked #1 with an average rating of 8.3. Cisco holds a 17.1% mindshare in VM, compared to Zoom Video Communications’s 11.2% mindshare. Additionally, 86% of Cisco users are willing to recommend the solution, compared to 95% of Zoom Video Communications users who would recommend it.
Webex
Read 124 Webex reviews
  • 3,208 Views
  • 1,404 Comparison Views
86% willing to recommend
Zoom
Read 215 Zoom reviews
  • 5,977 Views
  • 1,083 Comparison Views
95% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 27, 2025

Webex and Zoom are prominent contenders in the online communication realm, each with unique strengths. While Webex has the upper hand in security with its robust features, Zoom is favored for its user-friendliness and simplicity.

Features: Webex is known for its robust security measures, high video quality, and excellent whiteboard and collaboration integration capabilities. Zoom, on the other hand, shines with its ease of use, effective screen sharing, and the ability to seamlessly conduct video conferencing with breakout rooms.

Room for Improvement: Webex is criticized for its complexity and higher pricing, which can be a challenge for smaller businesses. It also faces issues with frequent updates and integration problems. In contrast, Zoom's free version has limitations, and there are ongoing security concerns with a need for enhanced privacy and improved chat functionalities.

Ease of Deployment and Customer Service: Both Webex and Zoom offer various deployment options, such as On-premises, Hybrid, and Public Cloud. Webex is noted for proactive technical support, though its customer service is slightly lower in rating compared to Zoom, which provides quick, accessible assistance that boosts user satisfaction.

Pricing and ROI: Webex is considered expensive, especially for smaller enterprises, with emphasis on security justifying the cost despite its deterrent nature. Zoom appeals to budget-conscious users with a free version, offering a cost-effective entry into remote meetings with upgrade options for additional capabilities, making it favorable for larger deployments.

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Buyer's Guide
Webex vs. Zoom
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Organizations find it challenging to quantify Webex ROI but value its benefits, security, and confirmed positive investment outcomes.
Sentiment score
8.1
Zoom improved business efficiency with easy access, reducing costs and enhancing communication, making remote work more effective.
We chose Webex for its security.
For more quotes and insights, download the Webex report
Zoom definitely saves time and makes my work more efficient.
For more quotes and insights, download the Zoom report
 

Customer Service

Sentiment score
7.1
Webex customer service is highly rated, but technical support feedback is mixed, ranging from poor to outstanding responsiveness.
Sentiment score
6.0
Zoom's customer support varies, with quick responses and good online resources, but localized support and documentation need improvement.
No quotes available
For more quotes and insights, download the Webex report
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
For more quotes and insights, download the Zoom report
 

Scalability Issues

Sentiment score
7.3
Webex is scalable, adaptable for varying group sizes, with excellent support, accommodating diverse corporate environments effectively.
Sentiment score
7.4
Zoom efficiently supports scalable meetings for small to large groups with consistent performance, making it widely preferred.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
For more quotes and insights, download the Webex report
Microsoft Teams automatically removes noise.
Scalability is good.
I have used Zoom for meetings with a few hundred to a thousand people, and it has always been smooth.
For more quotes and insights, download the Zoom report
David Fartouk - PeerSpot reviewer
RM
reviewer2694825 - PeerSpot reviewer
HS
 

Stability Issues

Sentiment score
7.6
Webex is stable and reliable, with few minor issues often linked to user networks rather than the platform.
Sentiment score
7.9
Zoom is stable and reliable, managing meetings smoothly; issues often relate to individual networks, not the platform itself.
I would rate its stability as ten.
For more quotes and insights, download the Webex report
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
I would rate the stability of Zoom as an eight.
Zoom is very stable.
For more quotes and insights, download the Zoom report
David Fartouk - PeerSpot reviewer
LW
reviewer2694825 - PeerSpot reviewer
GS
 

Room For Improvement

Webex requires interface improvements, better integration, enhanced performance, more features, and competitive pricing to address user concerns.
Zoom users desire better integration, security, and interface features, along with improved stability, pricing, and frequent updates to address concerns.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
For more quotes and insights, download the Webex report
Some features like the summarization feature and minutes of the meeting are not available by default and might require an extra cost.
Perhaps a software update improved this over time.
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.
For more quotes and insights, download the Zoom report
David Fartouk - PeerSpot reviewer
HS
reviewer2694825 - PeerSpot reviewerreviewer2407110 - PeerSpot reviewer
 

Setup Cost

Webex pricing varies by licensing, with high fees deterring small businesses despite volume discounts and limited free options.
Zoom offers straightforward free and paid options, with corporate licenses ranging from $150 to $300, considered affordable.
Webex is expensive.
For more quotes and insights, download the Webex report
Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.
For education use, having more affordable access through institutions would be beneficial.
Zoom could make its pricing more reasonable for individual users.
For more quotes and insights, download the Zoom report
David Fartouk - PeerSpot reviewer
RM
VS
GS
 

Valuable Features

Webex offers reliable, secure video conferencing with excellent features like screen sharing, Outlook integration, and seamless Cisco product compatibility.
Zoom's user-friendly features and seamless integration enhance virtual meetings, providing stability, functionality, and ease for effective remote collaboration.
The number one reason we chose Webex was the security features.
For more quotes and insights, download the Webex report
AI plugins for meeting minutes and summarization are valuable additions to Zoom's features.
The new AI features that take notes and give me action items are useful.
Zoom integrates well with Outlook, allowing smooth meeting scheduling and participation.
For more quotes and insights, download the Zoom report
David Fartouk - PeerSpot reviewer
HS
LW
reviewer2694825 - PeerSpot reviewer
 

Categories and Ranking

Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
124
Ranking in other categories
No ranking in other categories
Zoom
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
215
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of Webex is 17.1%, up from 15.4% compared to the previous year. The mindshare of Zoom is 11.2%, down from 13.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Q&A Highlights

JC
Jul 24, 2020
Which is the best virtual learning platform?
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one. In terms of popularity, its Zoom and webex which are the most popular tools Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently. They are far less popular than zoom or webex. According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements Also, it works seamlessly on laptop, IOS and Android devices Hope this helps. Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.
See all answers
 

Featured Reviews

AlexandruCioruta - PeerSpot reviewer
Used to conduct online third-party client meetings or third-party vendor meetings
The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.
Read full review
Kallol Chaudhuri - PeerSpot reviewer
Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.
We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.
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Answers from the Community

JC
Jul 24, 2020
Jul 24, 2020
Which is the best virtual learning platform?
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing ...
2 out of 4 answers
SH
Apr 7, 2020
For training session Webex is best the best solution.
Read full answer
CW
Apr 8, 2020
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one. In terms of popularity, its Zoom and webex which are the most popular tools Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently. They are far less popular than zoom or webex. According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements Also, it works seamlessly on laptop, IOS and Android devices Hope this helps. Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.
Read full answer
See all 4 answers
 

Top Industries

By visitors reading reviews
Educational Organization
68%
Computer Software Company
7%
Government
5%
Financial Services Firm
5%
Educational Organization
91%
University
1%
Financial Services Firm
1%
Computer Software Company
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Webex?
Webex improved our overall team collaboration.
See all answers
What is your experience regarding pricing and costs for Webex?
Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not just for telemedicine.
See all answers
What needs improvement with Webex?
Usability needs improvement. Webex is more complex compared to Zoom ( /products/zoom-reviews ). Zoom ( /products/zoom-reviews ) has a big advantage in simplicity, especially for the other side to c...
See all answers
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
See all answers
What do you like most about Zoom?
The product is scalable.
See all answers
What is your experience regarding pricing and costs for Zoom?
There is a concern about the free version's forty-five-minute limit. For education use, having more affordable access through institutions would be beneficial.
See all answers
 

Comparisons

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Compared 12% of the time
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Compared 10% of the time
Cisco TelePresence vs Webex Logo
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Compared 4% of the time
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Compared 32% of the time
TeamViewer vs Zoom Logo
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Compared 8% of the time
ON24 Platform vs Zoom Logo
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Compared 6% of the time
GoToMeeting vs Zoom Logo
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Compared 5% of the time
Polycom RealPresence Desktop vs Zoom Logo
Polycom RealPresence Desktop vs Zoom
Compared 5% of the time
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Product Reports

Buyer's Guide
Webex
April 2025
Webex reportDownload Webex product report
Buyer's Guide
Zoom
April 2025
Zoom reportDownload Zoom product report
 

Also Known As

Cisco Spark
No data available
 

Overview

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications
 

Sample Customers

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Buyer's Guide
Webex vs. Zoom
April 2025
Free Report: Webex vs. Zoom
Find out what your peers are saying about Webex vs. Zoom and other solutions. Updated: April 2025.
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