Webex and Zoom are prominent contenders in the online communication realm, each with unique strengths. While Webex has the upper hand in security with its robust features, Zoom is favored for its user-friendliness and simplicity.
Features: Webex is known for its robust security measures, high video quality, and excellent whiteboard and collaboration integration capabilities. Zoom, on the other hand, shines with its ease of use, effective screen sharing, and the ability to seamlessly conduct video conferencing with breakout rooms.
Room for Improvement: Webex is criticized for its complexity and higher pricing, which can be a challenge for smaller businesses. It also faces issues with frequent updates and integration problems. In contrast, Zoom's free version has limitations, and there are ongoing security concerns with a need for enhanced privacy and improved chat functionalities.
Ease of Deployment and Customer Service: Both Webex and Zoom offer various deployment options, such as On-premises, Hybrid, and Public Cloud. Webex is noted for proactive technical support, though its customer service is slightly lower in rating compared to Zoom, which provides quick, accessible assistance that boosts user satisfaction.
Pricing and ROI: Webex is considered expensive, especially for smaller enterprises, with emphasis on security justifying the cost despite its deterrent nature. Zoom appeals to budget-conscious users with a free version, offering a cost-effective entry into remote meetings with upgrade options for additional capabilities, making it favorable for larger deployments.
We chose Webex for its security.
Zoom definitely saves time and makes my work more efficient.
If there's an issue, I reach out to their support, and they respond quickly without major problems.
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
Scalability is good.
Microsoft Teams automatically removes noise.
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
I would rate its stability as ten.
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Zoom is very stable.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
For students, it would be beneficial to have access through the university for longer meetings.
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.
Webex is expensive.
For education use, having more affordable access through institutions would be beneficial.
Zoom could make its pricing more reasonable for individual users.
Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.
The number one reason we chose Webex was the security features.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
the ability to share your screen
Zoom is user-friendly, straightforward, and easy to connect with.
Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.
Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.
Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.
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