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Skype for Business vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Companies report cost savings, improved communication, global connectivity, and quick ROI by switching to Skype for Business.
Sentiment score
6.8
Zoom Workplace Business boosts efficiency and productivity through seamless integration, enhancing communication, collaboration, and overall performance with cost savings.
The telephone cost savings are measurable and positive.
Assistant Information Technology Officer at a retailer with 10,001+ employees
We are able to cut our communication cost significantly and gain features we could have only dreamed of.
Team Lead at GE
Zoom definitely saves time and makes my work more efficient.
Senior Enterprise Account Executive at a tech company with 51-200 employees
I have seen a return on investment with Zoom Workplace Business, especially in terms of smooth meetings.
Data Engineer at a computer software company with 1,001-5,000 employees
 

Customer Service

Sentiment score
6.4
Microsoft's Skype for Business support receives mixed reviews, praised for responsiveness but sometimes critiqued for troubleshooting challenges.
Sentiment score
5.8
Zoom Workplace support receives mixed reviews, with many users preferring internal IT help due to ease of use.
The documentation covers most situations but the product's declining support status from Microsoft is something you feel when you look for answers to less common issues.
Assistant Information Technology Officer at a retailer with 10,001+ employees
Zoom has one of the best customer support globally, very proactive and responsive, very solution-oriented and professional.
Team Lead at GE
If there's an issue, I reach out to their support, and they respond quickly without major problems.
Consultant at Obeve
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
Business Director at central it
 

Scalability Issues

Sentiment score
7.3
Skype for Business offers strong scalability, supporting various business sizes with seamless integration, despite minor large conference limitations.
Sentiment score
7.2
Zoom Workplace Business excels in scalability, accommodating both small and large events with seamless performance and minimal issues.
We are not a huge organization and the Skype for Business server handles our user numbers comfortably.
Assistant Information Technology Officer at a retailer with 10,001+ employees
Scalability is good.
Product Manager at a computer software company with 51-200 employees
Microsoft Teams automatically removes noise.
Business Director at central it
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
Consultant at Obeve
 

Stability Issues

Sentiment score
6.8
Skype for Business is generally stable and reliable but can suffer from connectivity and occasional call quality issues.
Sentiment score
7.9
Zoom Workplace Business is praised for its reliability, with minimal issues, high stability, and seamless operation in large meetings.
Skype for Business is very stable.
Assistant Information Technology Officer at a retailer with 10,001+ employees
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
Corporate Development Manager at Komagene
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Director at a consultancy with 11-50 employees
Zoom Workplace Business is stable in my experience.
Data Engineer at a computer software company with 1,001-5,000 employees
 

Room For Improvement

Skype for Business needs improvements in call quality, integration, and features for better reliability and user experience.
Zoom Workplace Business requires improvements in screen sharing, security, UI, customization, support, integration, and connectivity to enhance user satisfaction.
For a modern workforce that expects everything to work on mobile, that is a gap.
Assistant Information Technology Officer at a retailer with 10,001+ employees
The application tends to select the internal microphone on devices rather than detecting external headphones.
Executive at a government with 201-500 employees
Creating different teams or channels for specific people, rather than including the entire organization, would be really helpful.
Data Engineer at a computer software company with 1,001-5,000 employees
For students, it would be beneficial to have access through the university for longer meetings.
Student at a university with 201-500 employees
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
Customer Success Manager at PeerSpot
 

Setup Cost

Skype for Business offers flexible, affordable licensing, especially with Office 365, though some features and regions may be costly.
Zoom Workplace Business offers flexible pricing with a free version, but paid plans are competitive against Microsoft Teams and Cisco Webex.
There is no separate line item for it which makes the cost difficult to separate out.
Assistant Information Technology Officer at a retailer with 10,001+ employees
Zoom Workplace Business is one of the most cost-effective online meeting solutions and virtual meeting solutions.
Team Lead at GE
For education use, having more affordable access through institutions would be beneficial.
Student at a university with 201-500 employees
Zoom could make its pricing more reasonable for individual users.
Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at a financial services firm with 10,001+ employees
 

Valuable Features

Skype for Business enhances communication with features like screen sharing, VoIP integration, and easy Outlook scheduling, boosting productivity.
Zoom Workplace Business excels in user-friendliness, video quality, and scalability, enhancing productivity and communication for organizations.
The conversation history feature in Skype for Business is particularly useful because it links with Outlook.
Executive at a government with 201-500 employees
We have noticed positive outcomes for our organization since adopting Skype for Business, including improvements in efficiency and reduced costs.
Assistant Information Technology Officer at a retailer with 10,001+ employees
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
Student at a university with 201-500 employees
the ability to share your screen
Customer Success Manager at PeerSpot
Zoom is user-friendly, straightforward, and easy to connect with.
Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at a financial services firm with 10,001+ employees
 

Categories and Ranking

Skype for Business
Ranking in Virtual Meetings
5th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
234
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Virtual Meetings category, the mindshare of Skype for Business is 3.7%, down from 13.0% compared to the previous year. The mindshare of Zoom Workplace Business is 7.4%, down from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Zoom Workplace Business7.4%
Skype for Business3.7%
Other88.9%
Virtual Meetings
 

Featured Reviews

MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Construction Company
12%
Comms Service Provider
11%
Marketing Services Firm
10%
Construction Company
11%
Performing Arts
10%
Financial Services Firm
8%
Marketing Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
By reviewers
Company SizeCount
Small Business102
Midsize Enterprise33
Large Enterprise108
 

Questions from the Community

What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...
What is your primary use case for Skype for Business?
We use Skype for Business for internal meetings, conference calls, remoting into PCs, and phone calls. Our virtual meetings typically include two or three participants, keeping them small. It is ea...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
What needs improvement with Zoom?
I would like the price to be a bit lower. Besides pricing, there are no other points I would like to see improved.
 

Also Known As

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
No data available
 

Overview

 

Sample Customers

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Skype for Business vs. Zoom Workplace Business and other solutions. Updated: June 2026.
899,917 professionals have used our research since 2012.