Skype for Business and Zoom Workplace Business are two leading platforms in communication and collaboration. Zoom holds the upper hand in user-friendliness and video conferencing capabilities, while Skype for Business excels in integration with Microsoft products.
Features: Skype for Business offers seamless integration with Microsoft Outlook, SharePoint, and OWA, supporting VoIP, IM, and conferencing functions extensively. It supports a wide range of client devices and non-Microsoft gateways. Zoom is recognized for its user-friendly interface and does not require a Zoom account to join meetings. It excels in video conferencing, screen sharing, and recording capabilities, smoothly handling large meetings with stability across devices.
Room for Improvement: Skype for Business needs improvement in voice telephony, video quality, and compatibility with non-Microsoft solutions, which might incur extra gateway costs. Users have reported inconsistent call quality over varying networks. Zoom requires enhancements in security and occasionally experiences connectivity issues, with time constraints on its free version being a concern.
Ease of Deployment and Customer Service: Skype for Business offers a flexible deployment model including on-premises and public cloud. Although Microsoft support is generally responsive, some users find troubleshooting challenging. Zoom relies on public cloud deployment, rated highly for reliability though some stability issues arise. Its customer service is well-received, with some calls for faster technical support responses.
Pricing and ROI: Skype for Business is considered reasonably priced when used with Office 365 bundles, but can be costly without full feature utilization. Zoom is seen as more affordable with its free 40-minute meeting option, although premium tiers can become expensive. Both platforms are noted for their global communication facilitation and strong return on investment.
Zoom definitely saves time and makes my work more efficient.
If there's an issue, I reach out to their support, and they respond quickly without major problems.
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
Scalability is good.
Microsoft Teams automatically removes noise.
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Zoom is very stable.
The application tends to select the internal microphone on devices rather than detecting external headphones.
For students, it would be beneficial to have access through the university for longer meetings.
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.
For education use, having more affordable access through institutions would be beneficial.
Zoom could make its pricing more reasonable for individual users.
Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.
The conversation history feature in Skype for Business is particularly useful because it links with Outlook.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
the ability to share your screen
Zoom is user-friendly, straightforward, and easy to connect with.
| Product | Market Share (%) |
|---|---|
| Zoom Workplace Business | 11.4% |
| Skype for Business | 11.7% |
| Other | 76.9% |
| Company Size | Count |
|---|---|
| Small Business | 18 |
| Midsize Enterprise | 18 |
| Large Enterprise | 27 |
| Company Size | Count |
|---|---|
| Small Business | 97 |
| Midsize Enterprise | 32 |
| Large Enterprise | 101 |
Zoom Workplace Business enhances communication for teams with features like video conferencing, screen sharing, and security measures. Its intuitive interface supports seamless collaboration, making it a practical choice for remote work and digital meetings.
Zoom Workplace Business is designed for efficient communication through its user-friendly platform, offering essential tools like screen sharing, breakout rooms, and remote access. Its stability and ease of use across devices make it a beneficial choice for many organizations. While integrating well with popular apps, it also delivers secure meeting environments with high audio and video quality. There are areas for enhancement such as additional security features and improved support for file sharing. Users note a need for reduced bandwidth use, better audio noise filtering, and clarity in navigation options.
What are the key features of Zoom Workplace Business?In industries like education, healthcare, and corporate sectors, Zoom Workplace Business is widely used for webinars, client meetings, and internal communications. It supports online training, and remote work and enables companies to engage effectively with clients and employees scattered across locations. Many industries value its integration capabilities which streamline workflows and contribute to productivity.
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