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Skype for Business vs Zoom comparison

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5,288 views|4,308 comparisons
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Read 122 Zoom reviews.
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Featured Review
Find out what your peers are saying about Skype for Business vs. Zoom and other solutions. Updated: January 2022.
564,599 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The quality of the meetings is very good.""The deployment is very fast.""I use the chat feature to communicate with my staff, which is very helpful.""The calling features are most valuable, especially now as we are working remotely.""Making calls and having meetings is easy.""The most valuable feature is stability.""It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy.""It's a good product, we like using it."

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"Ability to record sessions.""Primarily during the period of problematic travel, the solution enabled us to connect with customers, clients and even colleagues and to share our thoughts, ideas and information.""There are no restrictions on the number of participants in a single meeting, That is the beauty of Zoom, and it is also very fast compared to others.""I rate Zoom as an eight out of ten, owing to the quality of its video and audio, its accountability, ease of use and intuitiveness.""The installation was easy.""It's popular. Many people use it not only personally, but also in businesses.""The product is quite secure and you can use it remotely. I've never heard of there being any security issues.""I've been using Zoom since the pandemic started. It's actually been a life saving product under the circumstances that were thrust on everybody."

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"We have had trouble with scalability when trying to host large meetings.""Going forward, I would like to see better call quality and reliability.""There are not many options, in terms of some other third-party integration.""The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams.""We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question.""The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue.""There are issues with the bandwidth, particularly for external meetings,""It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating."

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"It would be useful to be able to share files with my colleagues.""It would be great if there was a bit more camera control. For example, cropping the image, and improving the background remover features, which can be buggy right now.""I have read some news about Zoom being a little bit insecure, but when we never had any issue with it. They can improve by making the sessions more secure.""I find while using Zoom sometimes there is a lot of disturbance while on the call. There is a lot of network issues, and sometimes the screen freezes, and you have no way of figuring out what went wrong. You have to restart the computer all over again, or you lose some of the words that someone was saying during the meeting, such as what the person is trying to say in the midst of that conversation. Additionally, there have been times it has disconnected and was not able to start.""I'd like to see more integration with Google Calendaring. When meetings are scheduled they are added into a Google Calendar. For example, if I am driving my car there are often times I have to pull off the road to join into a meeting as opposed to being able to click the link and have it startup. Sometimes I can do that, sometimes I can't, it all depends on how the meeting was generated initially.""Zoom will be cheaper if you want to have a general meeting, but if you want a real enterprise version, Cisco will be cheaper.""Variable sound quality.""The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat."

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Pricing and Cost Advice
  • "The cost of Skype for Business is incorporated into our Office 365 licenses."
  • "We purchased an open license."
  • More Skype for Business Pricing and Cost Advice →

  • "There is a 40-minute time limit when you use the basic version, which is free."
  • "In the basic version, there is a 40-minute time limit on group meetings."
  • "Zoom is available with an open license that can support meetings of up to 40 minutes."
  • "The cost of Zoom has led me to use WeChat, instead."
  • "I have been using the free version of Zoom."
  • "The price is $149 USD yearly."
  • "We have an account but we are also using the free version."
  • "There is a free version available with time limits."
  • More Zoom Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    The most valuable feature is how useful it has been for virtual meetings during the pandemic.
    Top Answer: 
    There is a licensing cost, as far as I know, but I'm not sure how much it costs. If you buy the Microsoft suite, you get this product as well. So if you are already installing the suite, you get all… more »
    Top Answer: 
    This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release.
    Top Answer: 
    Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating… more »
    Top Answer: 
    The most valuable feature is the sharing capabilities. Whether it's a simple screen for PowerPoint or sharing videos, it works really well.
    Top Answer: 
    We generally have a strict budget so the pricing for Zoom is reasonable.
    out of 59 in Virtual Meetings
    Average Words per Review
    out of 59 in Virtual Meetings
    Average Words per Review
    Also Known As
    Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
    Learn More
    Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

    Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

    Learn more about Skype for Business
    Learn more about Zoom
    Sample Customers
    EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
    Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
    Top Industries
    Financial Services Firm26%
    Comms Service Provider22%
    Engineering Company9%
    Comms Service Provider23%
    Computer Software Company20%
    Financial Services Firm6%
    Computer Software Company29%
    Manufacturing Company11%
    Financial Services Firm10%
    Energy/Utilities Company5%
    Comms Service Provider27%
    Computer Software Company18%
    Educational Organization8%
    Company Size
    Small Business26%
    Midsize Enterprise26%
    Large Enterprise47%
    Small Business40%
    Midsize Enterprise18%
    Large Enterprise42%
    Find out what your peers are saying about Skype for Business vs. Zoom and other solutions. Updated: January 2022.
    564,599 professionals have used our research since 2012.

    Skype for Business is ranked 5th in Virtual Meetings with 13 reviews while Zoom is ranked 1st in Virtual Meetings with 122 reviews. Skype for Business is rated 7.6, while Zoom is rated 8.4. The top reviewer of Skype for Business writes "Much easier and quicker than writing an email to someone and waiting for them to read it". On the other hand, the top reviewer of Zoom writes "Convenient, easy to use, and simple to set up". Skype for Business is most compared with Webex, TeamViewer, 3CX Live Chat, Cisco Jabber and Cisco Meeting Server, whereas Zoom is most compared with Webex, TeamViewer, Airmeet, 3CX Live Chat and Adobe Connect. See our Skype for Business vs. Zoom report.

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    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.