Assistant Investment Manager at Al Ashram Investments
Real User
An affordable, easy, and user-friendly tool useful for setting up virtual meetings
Pros and Cons
  • "Zoom is quite easy to use and user-friendly."
  • "The only limitation in Zoom is related to the time limit for a call, which is about 40 minutes."

What is our primary use case?

Zoom is quite easy to use and user-friendly.

The main purpose of Zoom is to hold virtual meetings.

What is most valuable?

Zoom has many features, but our company uses the solution's basic features, like scheduling meetings on the calendar, chatting, and sharing screens and documents.

What needs improvement?

The only limitation in Zoom is related to the time limit for a call, which is about 40 minutes. The aforementioned area can be considered for improvement.

For how long have I used the solution?

I have been using Zoom since 2020, around COVID-19. My company is just a customer of Zoom. I use the solution's latest version.

Buyer's Guide
Zoom
March 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

Around 15 people in my company use Zoom.

Zoom is used at least once every couple of days, but in the past, Zoom was used every day.

Personally, I plan to increase the use of the solution since I prefer to have more virtual meetings.

How are customer service and support?

I haven't interacted with the solution's technical support.

Which solution did I use previously and why did I switch?

I had used Skype, which was exclusively for personal use.

How was the initial setup?

I rate Zoom's initial setup phase around nine to ten, on a scale of one to ten, where one is a difficult setup and ten is an easy setup.

The solution is deployed on an app, which is an on-premises version.

Zoom's initial download or deployment process was completed in a couple of minutes.

What's my experience with pricing, setup cost, and licensing?

I rate the product's pricing two or three on a scale of one to ten, where one is low price and ten is high price. Price-wise, it is an affordable solution. The cost, in addition to the standard licensing fees, is related to the premium. Generally, a person can use it for free or go for a premium if they want to upgrade or extend the meeting time.

What other advice do I have?

I think Zoom is a great tool.

I recommend Zoom to others because I found it very easy to use, especially for old people unfamiliar with technology. With Zoom, you just send the link and the invite to allow a person to join a meeting easily.

I rate the overall solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
MakhosonkeMatshoba - PeerSpot reviewer
ESM Specialist at LetsCloudIT
Real User
Top 5
Flexible meetings, overall good features and capabilities
Pros and Cons
  • "I have been satisfied with the features and capability of Zoom."
  • "Zoom could improve by increasing the time limitation in the free version."

What is our primary use case?

We use Zoom for chatting, meetings, and for collaboration. If we are a team and we want to have a quick meeting, Zoom can facilitate an audio-only meeting. We are using the free version of Zoom. We don't use it in the company, it is only used for personal meetings. You can do a lot with the solution, such as sharing files or doing presentations, similar to how it is done in Microsoft Teams.

I sometimes use Zoom if my customers do not use Microsoft Teams.

What is most valuable?

I have been satisfied with the features and capability of Zoom.

What needs improvement?

Zoom could improve by increasing the time limitation in the free version.

For how long have I used the solution?

I have been using Zoom for years.

What do I think about the stability of the solution?

Zoom is a stable solution.

What do I think about the scalability of the solution?

You can have as many people as you want in the Zoom meeting. It can be a one-on-one meeting between two people and if people want to join the meeting they can. The meeting participant can come to the meeting and ask if they can present, then they can go if they want. It is flexible and can scale.

How are customer service and support?

I have not used the technical support from Zoom.

Which solution did I use previously and why did I switch?

I have used other solutions, such as Microsoft Teams.

How was the initial setup?

The implementation of Zoom is simple. If I want to collaborate with someone, they have the free client version where you need to install it, but you can also connect via the web without having to install anything. You only need to give someone a link to a meeting and it takes them to the browser of their choice, and then they log in they will be connected to the meeting. It is very simple.

What's my experience with pricing, setup cost, and licensing?

The version I am using of Zoom is free.

The free version of Zoom limits you based on the time you spend in a meeting. For example, it may give you a meeting of 30 minutes and then, if you want to have another 30 minutes, you can set up another meeting to have an extension. However, from time to time, Zoom gives you free extensions. It could give you an hour or two hours for free to use it. There's a licensed version of Zoom, but I haven't ever used it before.

What other advice do I have?

I would recommend Zoom to others.

I rate Zoom a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
March 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Jaison V - PeerSpot reviewer
Assistant Manager at DP World
Real User
Free to use, reliable, and is easy to install
Pros and Cons
  • "I don't have any issues with the scalability of Zoom."
  • "I don't have any issues with the scalability of Zoom."
  • "The interface could be more user-friendly."
  • "The interface could be more user-friendly."

What is our primary use case?

I use Zoom for video calls and meetings.

What is most valuable?

Zoom is a very nice product, and we use it regularly.

What needs improvement?

The interface could be more user-friendly.

For how long have I used the solution?

I have been working with Zoom for the last three years.

What do I think about the stability of the solution?

Zoom is a stable product.

What do I think about the scalability of the solution?

I don't have any issues with the scalability of Zoom.

We have more than 5,000 users in the organization.

How are customer service and support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

We are not working with any ESB solutions, we use RegData.

I work for an organization that has several teams. Each team works with several products.

Personally, I use Zoom, Teams, and Webex on my laptop or MacBook.

How was the initial setup?

It is easy to install.

It takes a normal amount of time to download.

What about the implementation team?

I was able to complete the installation myself.

What's my experience with pricing, setup cost, and licensing?

There are no licensing fees required.

What other advice do I have?

If the time comes, I would recommend this solution to others who are interested in using it.

I would rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Support Executive at VF Corporation
Real User
It helps me provide support to users because they can share their screen and talk at the same time
Pros and Cons
  • "As a technical support guy, I think it's crucial to be able to connect with people remotely. Zoom is simple to use because they can share the screen and talk. The user can walk me through the issue they are facing."
  • "Yesterday, we had a call, but Zoom closed after 20 or 25 minutes, and we didn't get any alerts. That could be because there was a time limit set. There should be an option, like a button, that allows us to increase or reduce the meeting time."

What is our primary use case?

We use Zoom for one-on-one calls, conferences, and remote support. We used to offer training via Zoom. But in the last two years, the global team switched to Microsoft Teams, so we moved to Teams. Since then, it's been about 50-50 Zoom and Teams, but prior to February, we had three or four meetings via Zoom daily. Before Teams, we were using Lync, which is the predecessor of Teams. 

How has it helped my organization?

Zoom is interactive. We can connect with more users. Sometimes we host meetings with hundreds of people, and I can see who is talking.

What is most valuable?

As a technical support guy, I think it's crucial to be able to connect with people remotely. Zoom is simple to use because they can share the screen and talk. The user can walk me through the issue they are facing. You don't need to be in the office or on the network. If a user can connect to the internet, then they can share their screen. Aside from support, it's also a great way to provide training to our users. 

What needs improvement?

Yesterday, we had a call, but Zoom closed after 20 or 25 minutes, and we didn't get any alerts. That could be because there was a time limit set. There should be an option, like a button, that allows us to increase or reduce the meeting time. We had to cancel and change the time of the meeting.

For how long have I used the solution?

I've been using Zoom for around four or five years

What do I think about the stability of the solution?

Zoom is perfectly fine.

What do I think about the scalability of the solution?

Zoom isn't scaled, but I don't think there are any issues with the scalability.

How are customer service and support?

Two or three years ago the global team was not able to use a feature on the old version. Suddenly, Zoom wasn't working. They contacted Zoom support and got everyone to update their software. But I haven't had any personal experience with support. Once we had a problem with the background images changing, but that was a minor issue, and the Zoom team walked us through how to fix it.

How was the initial setup?

Setting up Zoom is pretty standard. It's a "next, next, finish" installer. You don't have to do anything too complicated, and it only takes three or four minutes. There is also a web-based app that is easy to use. Aside from the regular updates, it doesn't need much maintenance, either. 

What's my experience with pricing, setup cost, and licensing?

We're using the software that the global team uses. They don't tell us how much they're paying-

Which other solutions did I evaluate?

I think Zoom is better than Teams, but they're very different. Zoom is lighter. I tried a remote session with Teams, but it wasn't up to snuff. I cannot share things properly, so I think Zoom is better. 

What other advice do I have?

I rate Zoom eight out of 10. If you're planning to use Zoom, you should pay attention to the version your users are working on. Sometimes a lower version is better, so it will work with all users. The lowest version should be compatible with most machines. When you're working with people that have older computers, they might not be able to connect. You need a version that is compatible with everyone's device. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Co-Founder and Chief Client Officer at Captivate Collective
User
User-friendly with high-quality video and reliable audio
Pros and Cons
  • "It is a game-changer for virtual communication, and it is incredibly user-friendly, making it a go-to choice for remote meetings, webinars, and online collaboration."
  • "Excessive software updates can sometimes disrupt my experience."

What is our primary use case?

For a professional services agency, Zoom serves as a go-to tool for virtual client interactions and internal collaboration. It's ideal for client consultations, project meetings, and presentations due to high-quality video and audio, creating a seamless virtual experience. The screen-sharing feature is perfect for sharing documents and data during discussions, ensuring clarity and efficiency.

Zoom's recording and transcription capabilities enable the agency to archive important discussions for future reference and compliance purposes. Its chat function allows real-time communication during meetings, enhancing engagement and providing a space for questions and comments.

Zoom's breakout rooms enable the agency to host multiple client meetings or internal working groups concurrently, optimizing time and resources. The integration with various apps streamlines tasks, such as scheduling and document sharing. 

How has it helped my organization?

The solution is totally intuitive, stable, and scalable. We use Zoom for client meetings, internal meetings, webinars, and more. It keeps us all connected. 

It is a game-changer for virtual communication, and it is incredibly user-friendly, making it a go-to choice for remote meetings, webinars, and online collaboration. 

The high-quality video and audio are reliable. The screen sharing and recording features are fantastic for presentations, and the chat function enhances real-time engagement. 

Zoom's breakout rooms are perfect for group work, and the integration with our various apps simplifies tasks.

What is most valuable?

I love the high-definition video and audio. These help ensure that meetings are as close to in-person as possible. 

Screen sharing and recording capabilities are invaluable for presentations and archiving discussions. The chat function allows for instant messaging, enhancing real-time collaboration. 

Zoom's breakout rooms facilitate seamless group work, making it a versatile tool for businesses and educators. 

Its integration with a wide range of apps simplifies workflows, while virtual backgrounds add a touch of creativity and professionalism to meetings. Zoom consistently updates and refines its features, ensuring users benefit fully from the investment.

The new AI tools look interesting; however, I haven't yet fully explored them.

What needs improvement?

Zoom is a fantastic tool. That said, there are always areas where it could improve. 

Excessive software updates can sometimes disrupt my experience. Zoom should consider a more transparent update schedule and allow users to opt for manual updates if they prefer stability over the latest features.

Enhanced security measures could be a priority to safeguard against potential breaches and ensure user privacy. 

Customization options for the user interface and more advanced moderation tools are also areas for potential growth.

Addressing these issues and listening to user feedback can make it even more user-friendly and secure, ensuring its continued success in the future.

For how long have I used the solution?

I've used the solution for approximately seven years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Team Leader at Elbit Systems Ltd
Real User
A stable tool to hold virtual meetings that also helps with its file extraction capabilities
Pros and Cons
  • "It is a scalable solution."
  • "Zoom's stability is an area with certain shortcomings that need improvement."

What is our primary use case?

I use Zoom for virtual meetings and video communication.

What is most valuable?

Our company is interested in Zoom's extraction capabilities and uses it as a transformation tool. Zoom can convert a JSON file to an XML file without the need to involve coding and by using the drag and drop feature available in the solution's UI because it's not for our internal use but for our customers who don't want to write scripts.

What needs improvement?

Zoom's stability is an area with certain shortcomings that need improvement.

For how long have I used the solution?

I have been using Zoom for three to five years.

What do I think about the scalability of the solution?

It is a scalable solution.

I am unsure about the number of users who use Zoom in my company.

How are customer service and support?

I have never used the solution's technical support.

Which other solutions did I evaluate?

I don't think my company evaluated other options in the market before choosing Zoom.

What other advice do I have?

I recommend the solution to those planning to use it.

I rate the overall solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Managing Director at ITS Technology Solution Pvt. Ltd.
Real User
Multifunctional, scalable, and stable platform for virtual office setups, online meetings, and video conferencing
Pros and Cons
  • "Zoom has a variety of functions, including setting up virtual offices and virtual office hours. It's a stable and scalable platform with good chat support."
  • "Making Zoom Phone available in all countries is recommended. It would have been good to connect with people outside using Zoom Phone."

What is our primary use case?

We use Zoom for online meetings, office setup, and video conferencing.

We also set up Zoom as a virtual office. We have different people who work from home. People log in at 9:30 in the morning, and they're online until 6:15 in the evening.

What is most valuable?

I wanted to set up a virtual office and work-from-home scenarios, and this is where I found Zoom to be good. It helps me and the company do remote work by setting up a virtual office, with all of us present for the entire working hours.

I'm not sure if GoTo Meeting, Cisco Webex, and other solutions have the virtual office setup option. They could be good for webinars, but I'm not sure how good they are in really setting up a virtual office, or if that option's even available.

What needs improvement?

What could be better or what could be improved in Zoom is allowing us to log in and connect to people through Zoom phone. In some countries, they allow it, but here in India, they don't. There are a number of times people are outside, and it would have been good if I can connect with them using Zoom Phone.

For how long have I used the solution?

I've been using Zoom for almost a year.

What do I think about the stability of the solution?

Zoom is stable solution.

What do I think about the scalability of the solution?

Zoom is scalable. I don't see any challenge on scalability from this solution.

How are customer service and support?

I've reached out to the Zoom technical support team, particularly via chat. I've received good response from them, so whenever I need inputs from them, I just need to contact them via chat.

Which solution did I use previously and why did I switch?

I was using Microsoft Teams, but I could not set up the rooms the way I wanted, so I decided to move to Zoom from Microsoft Teams.

How was the initial setup?

Zoom installation is straightforward.

What about the implementation team?

I implemented this myself, so in-house.

What's my experience with pricing, setup cost, and licensing?

I pay yearly for the Zoom license.

Which other solutions did I evaluate?

I evaluated Microsoft Teams, Cisco Webex, Skype for Business, GoTo Webinar, GoTo Meeting, and Zoho Meeting.

What other advice do I have?

Zoom is a cloud-based solution. We're using the latest edition of this solution.

We have 10 users of this platform in our company, but we're not planning to increase the number of users. It's enough.

I do the deployment and maintenance of this solution myself. I don't need a technical team to do it.

I can recommend Zoom to other people who may want to start using it.

I'm giving Zoom a rating of nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Owner at Thought Leaders Management Consulting
Real User
Top 10
Beneficial security features, clear quality transmissions, and secure
Pros and Cons
  • "The most valuable features of Zoom are voice and camera clarity. The time latency of the response is good. The facility to view all the participants who are online is a benefit. In most of the other similar solutions, they too have this feature. However, since I have used Zoom, I find it as an advantage because you can see all the participants online and you can choose."
  • "My only concern in Zoom is the stigma associated with being a Chinese product. However, it has been acquired by the US government or a US counterpart has taken over it. There is not any issue with respect to data security. This being said, there is a little bit of apprehension when it comes to the data security aspect. It's better if they give a public statement that we are compliant with the GDPR requirements. It will be helpful for them in promoting their solution in a much better way."

What is our primary use case?

I used Zoom for some training programs that I conducted for younger children in school. The version I am using is for the Mac.

I used Zoom when I was doing an assessment. I did a waste management audit for an energy company, which has a large presence in 15 countries, because of the COVID pandemic. I had done a virtual audit of the waste management process of their production facilities. I did a comprehensive audit for all their 15 operating countries, for example, the Czech Republic, Slovakia, Wuhan in China, South Korea, Japan, and India. I had used Zoom to talk to people.

How has it helped my organization?

Zoom had served as a handy tool to connect and communicate with the world, especially my client organizations during the COVID phase. The fact that I could establish a seamless bridge is attributable to Zoom. Be it Online training sessions or Business Assessments, Zoom has served as a handy tool. So business sustenance served well.

What is most valuable?

The most valuable features of Zoom are voice and camera clarity. The time latency of the response is good. The facility to view all the participants who are online is a benefit. In most of the other similar solutions, they too have this feature. However, since I have used Zoom, I find it as an advantage because you can see all the participants online and you can choose. 

When using Zoom for a training program, seeing the participants online and then the latency is very good, it is more in real-time. Additionally, the security features are good.

What needs improvement?

My only concern in Zoom is the stigma associated with being a Chinese product. However, it has been acquired by the US government or a US counterpart has taken over it. There is not any issue with respect to data security. This being said, there is a little bit of apprehension when it comes to the data security aspect. It's better if they give a public statement that we are compliant with the GDPR requirements. It will be helpful for them in promoting their solution in a much better way.

The internet infrastructure in India is not as good as in other places, such as the USA. Zoom could benefit by optimizing the connection to allow better operation of the solution under low bandwidth. Management of the latency time will give them an edge for data calls over other products.

If I want to do a recording quickly, the way we should be able to do it should be slightly easier for the author. For example, if you are conducting a program and you are hosting it with a trainer that is subcontracted to your organization. In this case, the trainer, when you're giving me access to Zoom, I am using Zoom as the bridge to train your audience. 

In such a situation, as an author, or trainer, should have the facility to record it myself, I should be able to gain a copy of my training session for later usage or for a review. If they could add some feature to accomplish this it would be helpful. It would be very motivating for the trainers and auditors to do self-reviews and then later on they can review themself for improvement areas to work on. 

When I take a look at my own recording, I can have a better idea of how to improve for the next session or training program.

For how long have I used the solution?

I have been using Zoom for approximately 10 years.

What do I think about the stability of the solution?

Zoom is highly stable.

I never had connectivity issues where suddenly the line went off, and despite my internet bandwidth issues, I never faced a blackout. I had conducted training programs, for example, using zoom with several trainees in the session. Conceptual clarity is only possible when the bridge with the participants is clear enough to comprehend for the participant. I guess Zoom was good enough to connect well despite constraints, peak times and bandwidth issues which are often the challenges associated with online presence.

What do I think about the scalability of the solution?

I had no problems with the scalability of Zoom.

Since the COVID pandemic, this is the new way of communicating for many people. Many people are carrying out business, training programs, and virtual meetings. Many things that are happening, Zoom has a huge potential. If they can make their offering more attractive, easier to use, with beautiful dashboards, it is a big market for them. They can have their share value going up in the market.

How are customer service and support?

I have not needed to contact Zoom's technical support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have previously used Webex and Microsoft Teams

I have been using  Microsoft Team prominently. A lot of people are preferring Microsoft Team because it is more reliable than most of the other solutions. Zoom is slightly less popular because of the data security issues associated with it and has been taken over by a US company. China does not own it anymore but there is still a stigma associated with data security and privacy when using Zoom, in my opinion.

How was the initial setup?

I do not remember how the initial implementation was but when the Zoom is implemented there is some waiting time when the login happens. Sometimes we are not sure if the connection is happening or not. There's a waiting time but happens also in Microsoft Team. At times it is as if we are blindfolded and waiting for the meeting connection to happen, you don't have a clue whether the connection is happening or not. I don't know if the issue is because of my internet connectivity, Zoom tool version, the other side of the connection is ready, or if the other party is joining or not. There are many question marks that are there that could be answered with some dashboard of what is the status is similar to tracking of a courier. It has gone somewhere and, midway, it is stuck, and then the other side is still yet to join.

 If Zoom can manage this delay and make it more creative in reflecting the participant and have the ability to inform the organizer of whether the connection is in place or not, it would be really helpful. 

What about the implementation team?

Implementation and usage of Zoom are very user friendly. Sometimes when the meeting is arranged by the client the system admin of the client organization would extend support to share a document or share screen or other maneuvers. Support was good enough to enable the business discussion further without breaks breaks and interruptions.

What was our ROI?

Seamless integration with the business processes and timely communication with the clients adds huge value to the sustenance of Business. In a Virtual world of an evolving and fast emerging tomorrow, Zoom would be playing a pivotal role in supporting and enhancing the Business Performance of Corporates across the world. My RoI is a small piece of a similar experience and experimentation with the Virtualization of the business ecosystem with Zoom.

What's my experience with pricing, setup cost, and licensing?

There is a free version of Zoom which allows you a certain limited amount of time usage and there is a corporate version of the solution where you have to pay.

They could improve the free version by allowing more time to use, it could benefit sales in the future. For example, let's say some students are using it or a certain kind of some CEOs or non-profit organizations are using, they can extend free access to such people.

The Microsoft Teams solution is more expensive than Zoom.

Which other solutions did I evaluate?

When evaluating other solutions to Zoom, they all have similar functionality. For example, the dashboard icons are at the bottom of the screen. There is standardized functionality in most of the solutions.

What other advice do I have?

I would recommend this solution to others. 

They need to remove the Chinese stigma attached to the solution and then it would be better in the market for sales.

If a customer comes to me and asks if Zoom is a good solution I highly recommend it.

I rate Zoom a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user