Student at a university with 201-500 employees
Enables remote collaboration and interactive webinars with valuable features
Pros and Cons
- "I recommend Zoom for its ability to host webinars and collaborative tools."
- "Sometimes the free version is limited to forty-five minutes. For students, it would be beneficial to have access through the university for longer meetings."
What is our primary use case?
I have used Zoom for work and school, mostly for team meetings and online classes. It ranges from small meetings with three to four people to larger gatherings with up to one hundred participants.
What is most valuable?
Zoom is a very handy tool to give lectures online and to have meetings remotely. I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable. It supports hosting webinars with multiple attendees, and with good internet connectivity, I can have my camera and speaker on, collaborate on projects, and provide assistance to others.
What needs improvement?
Sometimes the free version is limited to forty-five minutes. For students, it would be beneficial to have access through the university for longer meetings. Additionally, links shared in the chat do not always work properly, which can be frustrating.
For how long have I used the solution?
I have had experience with Zoom for several years.
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What do I think about the stability of the solution?
Zoom's performance is contingent on internet connectivity. If the internet is good, it functions well, but issues arise with poor connectivity.
What do I think about the scalability of the solution?
I cannot definitively say whether stability issues are due to Zoom or poor internet quality, especially in larger meetings.
How are customer service and support?
I have not reached out to customer service to solve anything. When glitches occur, usually someone else is presenting, and they handle the reports.
How would you rate customer service and support?
Positive
How was the initial setup?
Setting up Zoom is straightforward. You need to open an account, invite participants via email, provide a meeting ID, and share the meeting link with anyone joining.
What's my experience with pricing, setup cost, and licensing?
There is a concern about the free version's forty-five-minute limit. For education use, having more affordable access through institutions would be beneficial.
Which other solutions did I evaluate?
I have less experience with Teams but have used it for some meetings. It seems to lack remote access capabilities compared to Zoom.
What other advice do I have?
I recommend Zoom for its ability to host webinars and collaborative tools. The experience may differ with corporate accounts that offer unlimited access. I would rate the overall solution a 9 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Feb 28, 2025
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Development specialist at our education
AI-powered tools enhance meeting efficiency with reliable performance
Pros and Cons
- "I would rate Zoom nine out of 10 on a scale from one to ten."
- "I think there are aspects that need to be developed. While I haven't identified specific areas for improvement yet, I believe it could add many new AI features, which is why I wouldn't give it 10 out of 10."
What is our primary use case?
I use Zoom just for online meetings. I participate in meetings four or five times a week. We already have Zoom for meetings. I use Zoom at least from time to time.
What is most valuable?
There is nothing particularly special to name, but it doesn't have any bugs or delays in meetings. In my opinion, these are the most helpful features of Zoom.
I use Zoom AI commands and AI tools sometimes. They can summarize the meeting for me. I found the AI feature very helpful.
What needs improvement?
I think there are aspects that need to be developed. While I haven't identified specific areas for improvement yet, I believe it could add many new AI features, which is why I wouldn't give it 10 out of 10.
For how long have I used the solution?
I have been working with or using Zoom for around five or six years. I started using Zoom during the Corona pandemic.
What was my experience with deployment of the solution?
It wasn't difficult to set up Zoom initially.
What do I think about the stability of the solution?
I haven't faced any issues in the last four or five months while using Zoom.
How are customer service and support?
I did not ever contact Zoom's technical support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I tried Microsoft Teams many times, but I feel more comfortable with Zoom.
I haven't extensively tried other platforms, but my preference for Zoom is somewhat emotional. I simply feel more comfortable with Zoom than using Google Classroom. It's not related to specific features existing or not existing.
How was the initial setup?
It wasn't difficult to set up Zoom initially.
What other advice do I have?
I was doing research on Moodle and EduWave.
Regarding software, I use Office 365, Windows, Linux, and Zoom for meetings.
I use a platform called Stati Fitch for learning tools.
My team uses Notion for communication with team members and students.
I use both the cloud-based version of Zoom and the application on my device, though I prefer the desktop version more.
My email contains 'Seif' (S E I F).
I work as a business development specialist in an education company.
I would rate Zoom nine out of 10 on a scale from one to ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 16, 2025
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May 2025

Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Director at a consultancy with 11-50 employees
Handles various meeting types seamlessly with valuable features like AI note-taking and privacy options
Pros and Cons
- "Zoom has become a straightforward solution and is valuable for various meeting types."
- "It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens."
What is our primary use case?
I have used Zoom for teaching at one of the universities, delivering lectures with breakout sessions, team meetings, and various other meetings with both small and large groups.
What is most valuable?
I like that Zoom can handle breakouts. The new AI features that take notes and give me action items are useful. The blurred background ability is handy to ensure privacy. Zoom has become a straightforward solution and is valuable for various meeting types.
What needs improvement?
Sometimes when I set up a meeting, the security codes are not always consistent, especially when integrating Zoom with scheduling tools like Calendly. It would be helpful if this process were simpler. There are moments when I'm placed in a waiting room unexpectedly.
For how long have I used the solution?
I have experience with Zoom since around 2018, prior to the COVID pandemic.
What do I think about the stability of the solution?
On a scale of one to ten, I would rate the stability at eight. It's generally good, but I can occasionally get an unstable connection message. It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
What do I think about the scalability of the solution?
Zoom is scalable and can handle both small and large meetings.
How are customer service and support?
I have never reached out directly to their support but have used online resources and community support for troubleshooting.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Previously, I used Google Meet but Zoom has become more commonplace. It seems easier for people to use Zoom without question.
How was the initial setup?
The initial setup of Zoom is straightforward though it's been a long time since I did it.
What other advice do I have?
Overall, I would rate Zoom an eight out of ten. It's good and fulfills the necessary requirements. I can't think of any additional needs for it at the moment.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Apr 21, 2025
Flag as inappropriateCustomer Success Manager at PeerSpot
Staying connected enhances team collaboration and customer communication
Pros and Cons
- "Zoom has positively impacted my organization by helping me stay in touch with my customers and my team, allowing us to quickly figure out things in a world where you can't really speak on the phone anymore."
- "Zoom could be improved as the connectivity can be a little tricky sometimes, and it's not clear when people need to be let in or not."
What is our primary use case?
My main use case for Zoom is customer calls and internal calls. When I speak to my customers, who are in different countries or the same country, we all jump on Zoom calls.
How has it helped my organization?
Zoom has positively impacted my organization by helping me stay in touch with my customers and my team, allowing us to quickly figure out things in a world where you can't really speak on the phone anymore.
I don't have any metrics, but everything that we were able to do because we are talking to our customers—that's our main job—having the tool of being able to communicate with them on a bi-weekly or monthly basis changes things.
What is most valuable?
The best features Zoom offers include beautification mode for when you look tired and want to look a little bit better, the blurring mode for the background, the ability to share your screen, and the option to choose a gallery view or a different view.
What needs improvement?
Zoom could be improved as the connectivity can be a little tricky sometimes, and it's not clear when people need to be let in or not. Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
When I move from computer to computer, setting it up again is kind of annoying, but I can't say that it takes too long.
I think it's a good tool that gets the job done, but I believe there are a few different things that could be improved.
For how long have I used the solution?
I have been using Zoom for three years.
What do I think about the stability of the solution?
In my experience, Zoom is pretty stable.
What do I think about the scalability of the solution?
Zoom's scalability is good since everyone can use it and share a link with their customers. I think it's pretty scalable for the whole company.
How are customer service and support?
I have never needed to use customer support, so I don't have anything to say about that.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not evaluate other options before choosing Zoom. We're using a few solutions, but I think Zoom is the best one.
What was our ROI?
I am not responsible for that, and I cannot share metrics regarding a return on investment with Zoom.
Which other solutions did I evaluate?
I also use Google Meet sometimes and Teams by Microsoft. I think Zoom is the better option.
What other advice do I have?
I don't want to add anything else about the features.
I don't want to add more about the needed improvements.
I do not have any additional thoughts about Zoom before we wrap up.
On a scale of one to ten, I would rate Zoom an eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 12, 2025
Flag as inappropriateEffective communication and file sharing have become seamless
Pros and Cons
- "Zoom is the priority because other applications for communication and meetings have tricky and not user-friendly interfaces."
What is our primary use case?
I belong to the technical side of Oracle technologies, where I use different technologies that are continuously upgrading. The generative AI is also emerging, and I am currently reading about generative AI in Oracle. Regarding BI, I can tell you about the BI publisher which I have used in many different projects for data visualization.
BI publisher is a very strong Oracle tool through which we visualize data from different platforms such as Microsoft and Oracle EBS, ERP of Oracle.
Most of the time, we use Zoom and Microsoft Teams for communication.
I have used Zoom many times for communication with colleagues and to send and receive different files. It is very secure for data transferring in our offices for clients, and it is used for interviews, different meetings, and conferences.
I use Zoom for file transferring, interviews, conferences, online sessions, and training purposes.
I have used breakout rooms once during a training session in my previous office where thousands of people were in the Zoom meeting.
What is most valuable?
The breakout feature is one of the reasons I prefer Zoom.
Most of the time we use the recording feature. Whenever we conduct online classes, sessions, or important meetings, we use the recording button to record everything. After recording, we edit the content and share it with office colleagues or new clients.
What needs improvement?
This section requires clarification.
For how long have I used the solution?
I have been using Zoom for almost 3 years along with Microsoft Teams.
Which other solutions did I evaluate?
I have tried other solutions but haven't found any as good as Zoom. Zoom is the priority because other applications for communication and meetings have tricky and not user-friendly interfaces. When it comes to meetings, sharing data, and conferences, we choose Zoom directly.
What other advice do I have?
I can confirm I'm being contacted from PeerSpot, which is the leading review website for enterprise tech solutions. Some time ago I shared feedback on Oracle Analytics Cloud solutions.
I use this solution for file transferring, interviews, conferences, online sessions, and training purposes.
The price is reasonable. On a scale of 1-10, I rate Zoom a 9.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jun 2, 2025
Flag as inappropriateDirector of Product Management at PeerSpot
Efficiently connects remote teams through seamless meetings
Pros and Cons
- "Zoom is easy to set up meetings, and the features work well."
- "Sometimes when I try to share my screen in a conference room, I have to click the share button more than once. This happens around fifty percent of the time."
What is our primary use case?
We use Zoom for video conferencing, video calls, internal, and external meetings. It is a mix of internal team meetings and external client calls.
What is most valuable?
Zoom is easy to set up meetings, and the features work well. The audio and video quality is pretty good, depending on the internet connection. The screen-sharing feature works effectively, and I like how if someone else from our organization joins, we don't need to admit them via the waiting room; they just join automatically. It makes it easier to work with people remotely or in a hybrid setup.
What needs improvement?
Sometimes when I try to share my screen in a conference room, I have to click the share button more than once. This happens around fifty percent of the time.
For how long have I used the solution?
I have been using Zoom for five to seven years.
How are customer service and support?
I don't really use customer support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
At some point, we used WebEx. We switched from WebEx to Zoom for better technology and a better job with video quality streaming.
How was the initial setup?
The initial setup was straightforward.
What was our ROI?
Zoom saves time because we can do more virtual meetings.
What other advice do I have?
I would advise others to just go for it. I like Zoom, but I believe everything could be improved. Anything could be improved, meaning no solution is perfect. I would rate Zoom an eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Mar 5, 2025
Flag as inappropriateStudent at a university with 1,001-5,000 employees
Using various features enhances user engagement while call duration improvements are needed
Pros and Cons
- "I would recommend Zoom to others because everyone knows and uses it."
- "The stability of Zoom could be improved. I would rate its stability as a seven out of ten."
What is our primary use case?
I use Zoom for pretty much everything, including school activities, meetings, and other general purposes.
What is most valuable?
Some of the valuable features of Zoom include screen sharing, background blurring, hand raising, and in-chat messaging.
What needs improvement?
One area for improvement would be the length of the free calls.
For how long have I used the solution?
I have used Zoom for about a year.
What do I think about the stability of the solution?
The stability of Zoom could be improved. I would rate its stability as a seven out of ten.
What do I think about the scalability of the solution?
I have used Zoom for just smaller meetings.
How are customer service and support?
I don't deal with their customer support.
How would you rate customer service and support?
How was the initial setup?
The initial setup of Zoom is straightforward.
Which other solutions did I evaluate?
I barely use Google Meets, Hangouts, WebEx, or any of those.
What other advice do I have?
I would recommend Zoom to others because everyone knows and uses it. Overall, I would rate Zoom a seven out of ten because it is convenient for its widespread use and has useful features.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 5, 2025
Flag as inappropriateSenior Enterprise Account Executive at a tech company with 51-200 employees
Intuitive interface streamlines scheduling and collaboration with reliable video and audio quality
Pros and Cons
- "The best features of Zoom include its ease of use due to an intuitive interface, which makes it suitable for both personal and professional use."
What is our primary use case?
I use Zoom for all of my sales calls, whether they are intro calls or presenting and doing a demo. I also use it for screen sharing.
What is most valuable?
The best features of Zoom include its ease of use due to an intuitive interface, which makes it suitable for both personal and professional use. Features such as screen sharing and breakout rooms enhance meeting experiences, especially for large groups. The waiting room feature is beneficial for external participants. Additionally, Zoom often delivers reliable video and audio quality, even with many participants, and integrates seamlessly with Google Calendar. This allows me to add or update Zoom conference details easily, which improves scheduling efficiency.
What needs improvement?
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions. This could include generating follow-up emails and providing sales insights to make Zoom a more comprehensive tool.
For how long have I used the solution?
I have been using Zoom for many, many years.
What do I think about the stability of the solution?
Zoom is stable.
Which solution did I use previously and why did I switch?
In the past and at my current company, I have used Microsoft Teams and Google Meet. I prefer Zoom for its ease of use, screen sharing, and performance, which I find better than the other two.
What was our ROI?
In terms of ROI specific to my role, Zoom definitely saves time and makes my work more efficient.
Which other solutions did I evaluate?
I did not choose Zoom for my organization, but it was in use before I joined. In the past, I have tried Google Meet as well as Microsoft Teams.
What other advice do I have?
The advice I would give others using Zoom is to be aware of all its features and functionality related to its intuitive interface, like screen sharing and the ability to do breakout rooms. Before a call, always test it out, especially if you're screen sharing or have a large audience. Additionally, I rate the overall solution an eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Apr 11, 2025
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