Zoom and Microsoft Teams are key players in the virtual communication category. While Microsoft Teams has an edge with its seamless integration within the Microsoft 365 ecosystem, Zoom is favored for its ease of use and high video quality.
Features: Zoom is ideal for high-quality video conferencing, ease of scheduling meetings, and breakout rooms. It features intuitive screen sharing and whiteboard functions. Microsoft Teams provides document sharing, task management, and integrated chat alongside its video call capabilities, all highly integrated within Microsoft 365.
Room for Improvement: Zoom users often express the need for enhanced security, connection stability, and better file-sharing options. Extending the free version's meeting time would be beneficial. Microsoft Teams could improve integration with non-Microsoft platforms, call stability, and user interface intuitiveness.
Ease of Deployment and Customer Service: Zoom is praised for easy deployment across on-premises and cloud environments, with most users finding its straightforward usability minimizes the need for support. However, when support is required, it can be lacking. Microsoft Teams, predominantly cloud-based, offers smooth integration with Microsoft infrastructure and satisfactory customer service, though localized support could be improved.
Pricing and ROI: Zoom is cost-effective, especially with its free tier for basic users, and offers significant ROI by reducing travel and office costs. Microsoft Teams, included in the Microsoft 365 suite, becomes economical for those already invested in Microsoft services, providing comprehensive value despite higher initial costs.
Zoom definitely saves time and makes my work more efficient.
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
I have logged tickets for Office 365 and received responses within 24 hours, depending on the severity.
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
Microsoft Teams is scalable, and I have successfully conducted sessions with close to forty people without significant issues.
Scalability is good.
Microsoft Teams automatically removes noise.
I have used Zoom for meetings with a few hundred to a thousand people, and it has always been smooth.
Microsoft Teams is stable once the setup is completed properly.
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Zoom is very stable.
I would rate the stability of Zoom as an eight.
AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support.
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.
Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail.
For students, it would be beneficial to have access through the university for longer meetings.
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.
I would also suggest that Zoom improves data scanning before uploading an attachment.
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
For education use, having more affordable access through institutions would be beneficial.
Zoom could make its pricing more reasonable for individual users.
Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.
Teams offers the ability to record sessions and store them in OneDrive, which provides 1 terabyte of space.
The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.
It serves everything in one place and improves communication within organizations.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
Zoom is user-friendly, straightforward, and easy to connect with.
Zoom integrates well with Outlook, allowing smooth meeting scheduling and participation.
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Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.
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