TeamViewer Business and Microsoft Intune both compete in the remote access and device management space. TeamViewer stands out with superior remote control capabilities, particularly in cross-platform compatibility, while Microsoft Intune excels in device management and security, ideal for organizations within the Microsoft ecosystem.
Features: TeamViewer Business shines with remote access capabilities across Windows, Mac, Linux, and mobile platforms. Its file transfer functionality and unattended access are crucial features that enhance productivity. The ability to bypass network firewalls facilitates seamless off-site IT support. Microsoft Intune offers robust device management integrated with Microsoft 365 and Azure, allowing organizations to deploy comprehensive policies across devices. It supports application deployment with security features like integration with Microsoft Defender, emphasizing security but lacking the wide-ranging remote control capabilities of TeamViewer.
Room for Improvement: TeamViewer Business could expand its functionality by supporting multiple sessions, improving clipboard handling, and enhancing graphical resolutions. Further integration of features for platforms like Linux and iOS would improve its adaptability. Microsoft Intune should focus on enhancing third-party application management, reporting capabilities, and its integration with non-Microsoft operating systems like Linux and iOS to strengthen its offering in diverse environments.
Ease of Deployment and Customer Service: TeamViewer Business primarily uses an on-premises deployment model and offers flexibility for remote use without extensive configuration. Its customer service is appreciated for addressing issues, though rarely needed due to the product's reliability. Microsoft Intune is cloud-deployed, well-suited for cloud-reliant environments. While customer service seems stable with rare discussions, there is a call for more timely and knowledgeable support.
Pricing and ROI: TeamViewer Business provides flexible licensing options, including a free version for personal use, making it cost-effective for small-scale setups or occasional use. Its ROI benefits from reduced travel costs and enhanced productivity. Microsoft Intune's pricing is competitive, often bundled with Microsoft 365, making it valuable for organizations invested in Microsoft's ecosystem, though it can be costly as a standalone. TeamViewer offers straightforward pricing for smaller entities, whereas Intune is more cost-effective in larger enterprise bundles.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
TeamViewer Business offers seamless remote access with its cross-platform compatibility, robust security features, and user-friendly interface, making it ideal for technical support and remote collaboration in distributed environments.
TeamViewer Business is a powerful tool for remote access and technical support, valued for its ability to bypass firewalls and swift connections. It supports multiple operating systems like Windows, Mac, and Linux, facilitating access to servers and end-user machines. The tool is vital for help desks and IT departments, enabling technicians to control computers for troubleshooting, software installations, upgrades, and employee training. Although there are challenges with integration, backward compatibility, and stability with iOS devices, its efficient performance and remote control capabilities simplify tasks, especially for non-technical users.
What are the key features of TeamViewer Business?In various industries, TeamViewer Business plays a crucial role in managing distributed environments. It's essential for help desks handling remote problem-solving and employee training. Its ability to bypass firewalls and support cross-platform compatibility makes it a preferred choice for organizations needing to control devices across operating systems, simplifying IT management and technical support.
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