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Head of Operations. Risk & Systems at a financial services firm with 11-50 employees
Real User
Integrates with other Microsoft products, provides a good value for money, and is stable 99% of the time
Pros and Cons
  • "Its direct integration with all the other products that we have from Microsoft is valuable. We're using the E5 license, and we have a whole wealth of different products available. It just makes it easier to have everything from one provider."
  • "One big problem with Microsoft is that they're changing the names of the products quite often, or they're quite consistently doing so. Intune is now Endpoint administration. Constantly switching the user interface or the administrative interface makes it quite hard to keep pace. If you are on a two-week holiday and you come back and look at the same screen you have looked at for the last couple of months, it looks different, which is annoying. Changing things around all the time doesn't make it easy."

What is our primary use case?

We use it for the rollout of Windows and Apple devices to our users.

What is most valuable?

Its direct integration with all the other products that we have from Microsoft is valuable. We're using the E5 license, and we have a whole wealth of different products available. It just makes it easier to have everything from one provider. 

What needs improvement?

One big problem with Microsoft is that they're changing the names of the products quite often, or they're quite consistently doing so. Intune is now Endpoint administration. Constantly switching the user interface or the administrative interface makes it quite hard to keep pace. If you are on a two-week holiday and you come back and look at the same screen you have looked at for the last couple of months, it looks different, which is annoying. Changing things around all the time doesn't make it easy.

There are some elements where the integration isn't finalized. So, for some of the things, you use the user interface, meaning the administrative website, and for some of the things, you have to use PowerShell to make changes, and it's not quite clear why you have to do things at one point this way and at the other point that way. If they could improve that a little bit more, it would be a good thing.

Other than that, functionality-wise, it, more or less, serves our purpose. I'm not really sure what I would wish more at the moment.

For how long have I used the solution?

I have been using this solution for over a year.

What do I think about the stability of the solution?

It is stable 99% of the time. There are some problems with Microsoft in terms of outages, but overall, the solution is very stable.

What do I think about the scalability of the solution?

It is very easy to scale. It is basically adding additional licenses. It requires adding additional domain names and things like that and maybe adjusting a couple of security groups, but other than that, it's really easy to scale up or down.

We have only 120 users in 44 companies. A few of them have financial, accounting, or legal backgrounds. We are not an engineering company; we are a service company. We are a shared service center catering to the needs of more than 44 other companies. That's our business. We are a managed service provider to all these companies.

How are customer service and support?

Its documentation is quite okay, and if not, if you Google things, you would find almost everything. 

We had four, five issues over the last year, and we had to contact them. They were actually quite swift at solving problems. So, overall, we are happy.

How was the initial setup?

It was easier than expected. We did the full deployment for 44 companies and about 120 users in about three months.

What was our ROI?

ROI is very high at the end. We were using a full data center before with three racks built up with about 30 host systems and 220 virtual servers that we operate in, and by just switching to Microsoft 365, we could get rid of all of them. It made our life easier in terms of support and maintenance. We have saved the costs for all the hardware that we had and all the hassle that we had when parts were broken.

What's my experience with pricing, setup cost, and licensing?

If you ask the accountant or the finance department, they'll tell you that it is way too expensive, but when I look at the cost and compare it with the value you actually get, it's more than fair.

Which other solutions did I evaluate?

We looked at the Sophos solution as well. We are a Sophos partner, but it was easier to deal directly with the Microsoft solution primarily because of the rules management and the Microsoft groups and the security groups that we use. We use rule-based access, and we have access packages so that users can elevate their rights with an approval process in the back.

What other advice do I have?

I would rate it an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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