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Cisco Meraki Systems Manager (MDM+EMM) vs Sophos Mobile comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.4
Microsoft Intune enhances efficiency and ROI by reducing IT workload, costs, and leveraging existing licenses with robust security features.
Sentiment score
8.5
Cisco Meraki Systems Manager enhances remote management, reduces downtime, and offers centralized support, improving customer service efficiency.
Sentiment score
1.0
Sophos Mobile achieved over 500% ROI and improved efficiency, best when used with other Sophos products for optimal results.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
Importantly, when someone leaves the company, it helps protect document access on their devices.
Channels & Alliances Head at Link Development
 

Customer Service

Sentiment score
5.7
Microsoft Intune support varies; some users laud quick help, others cite delays and issues, premium support is generally better.
Sentiment score
7.7
Customer service is highly rated but costly, with excellent support lacking local assistance and needing improvement in complex issues.
Sentiment score
7.8
Sophos Mobile customer service is efficient for some but can involve delays and issues with reaching higher-level support for others.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
I am definitely satisfied with Cisco support.
Technical Manager at AiGENZ Communication and Services WLL
My experience with the technical support of Cisco Meraki Systems Manager (MDM+EMM) involves configuring firewalls and troubleshooting switches and IPs, which is our primary focus.
Monitoring and Operations Pilot at Egis S.A.
In terms of responsiveness, they handle the calls immediately and efficiently.
Manager IT Solutions Delivery at AL HIBA INFORMATION TECHNOLOGY SERVICES
The technical support for Sophos Mobile requires improvement.
IT Architect, IT Security Expert, Owner at avilura uab
 

Scalability Issues

Sentiment score
6.7
Microsoft Intune is scalable and flexible, ideal for various enterprises, though improvements are needed for macOS and iOS devices.
Sentiment score
8.9
Cisco Meraki Systems Manager is praised for scalability, efficiently supporting varying enterprise sizes and adapting to global demands effortlessly.
Sentiment score
4.6
Sophos Mobile is scalable for various businesses, though costly for SMEs, excelling in Android and macOS support.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
I affirm that Cisco Meraki Systems Manager (MDM+EMM) is very scalable.
Enterprise Architect at Intertec Systems
Cisco Meraki Systems Manager (MDM+EMM) is very scalable, as we can configure multiple devices, handling a lot of devices, such as 100 plus devices.
Monitoring and Operations Pilot at Egis S.A.
We recommend it for both small and medium-sized enterprises.
Operations Technical Lead at IT Supporters
It could scale better to meet diverse client needs.
IT Architect, IT Security Expert, Owner at avilura uab
At an enterprise level with more requirements, there is room for improvement.
Technical Presale Engineer at a tech services company with 51-200 employees
 

Stability Issues

Sentiment score
6.6
Microsoft Intune is generally stable and reliable, with minor issues attributed to environmental factors rather than inherent instability.
Sentiment score
8.5
Cisco Meraki Systems Manager is praised for its stability and reliability, with minor issues during updates or external interruptions.
Sentiment score
7.1
Sophos Mobile is stable and performs well, though users note issues with enrollment and work profiles needing improvement.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
Microsoft Intune has been very stable.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
I rate the stability of Cisco Meraki Systems Manager (MDM+EMM) as an eight to nine.
Enterprise Architect at Intertec Systems
Sophos is stable, and the product works well.
Manager IT Solutions Delivery at AL HIBA INFORMATION TECHNOLOGY SERVICES
I would rate the stability of Sophos Mobile as a seven out of ten.
IT Architect, IT Security Expert, Owner at avilura uab
 

Room For Improvement

Microsoft Intune needs improvements in reporting, integration, real-time policy application, device compliance, and enhanced user interface simplicity.
Cisco Meraki Systems Manager struggles with integration, reliability, customization, high pricing, compatibility issues, and insufficient feature development.
Sophos Mobile needs easier setup, better Apple integration, improved security, user-friendly interface, and enhanced features including AI and VPN.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
I see room for improvement in integration with third-party tools.
Enterprise Architect at Intertec Systems
An area of Cisco Meraki Systems Manager (MDM+EMM) that could be improved is if we could connect directly with the responsible person from that device, which would be very useful.
Monitoring and Operations Pilot at Egis S.A.
It would be beneficial to have the VPN feature incorporated into Sophos Mobile, even if it requires separate payment.
Deputy Manager, Ict at Ushuru
I also believe the portal itself requires improvements because the interface can be difficult to understand sometimes.
IT Architect, IT Security Expert, Owner at avilura uab
Regarding functionality, I think an area Sophos Mobile can actually improve is by infusing more AI-integrated services and solutions into the product.
Cloud Solution Architect at a tech services company with 201-500 employees
 

Setup Cost

Microsoft Intune offers cost-effective integration with Microsoft 365, providing competitive pricing and value through flexible licensing and bundling.
Cisco Meraki Systems Manager is priced high but considered valuable for its enterprise features, support, and per-device cost-effectiveness.
Sophos Mobile pricing is mid-range, subscription-based per user, and considered cost-effective yet significant, with mixed user perceptions.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
There are cheaper and more expensive tools available, but the price features parity is good.
Enterprise Architect at Intertec Systems
The product is affordable, and there is no issue with its purchase for small companies.
Operations Technical Lead at IT Supporters
In terms of pricing, Sophos Mobile is favorable compared to other mobile device security solutions.
Deputy Manager, Ict at Ushuru
The pricing of Sophos Mobile is high compared to the market, specifically 40% higher.
Manager IT Solutions Delivery at AL HIBA INFORMATION TECHNOLOGY SERVICES
 

Valuable Features

Microsoft Intune offers seamless cloud integration, security, and flexible device management across platforms, enhancing productivity and administration efficiency.
Cisco Meraki Systems Manager offers easy device management with centralized control, enhanced security, and seamless Cisco tool integration.
Sophos Mobile offers comprehensive security with cloud management, data protection, remote administration, and integration enhancing operational efficiency.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
Features such as being very easy to use and troubleshoot have been the most valuable for me, and we can identify if there are any hardware issues easily.
Monitoring and Operations Pilot at Egis S.A.
The remote security feature, as well as the ability to control devices from anywhere, is one of the more beneficial features of Cisco Meraki Systems Manager (MDM+EMM).
Enterprise Architect at Intertec Systems
Sophos Mobile has been rated nine out of ten for security and performance.
Operations Technical Lead at IT Supporters
The features that stand out for maintaining mobile security are compliance and the ability to install applications and configure work profiles.
IT Architect, IT Security Expert, Owner at avilura uab
Sophos Mobile provides fantastic management and control along with web application control capabilities on mobile, features that would usually be on a firewall at the perimeter of the business or the organization.
Cloud Solution Architect at a tech services company with 201-500 employees
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Enterprise Mobility Management (EMM)
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
309
Ranking in other categories
Configuration Management (2nd), Remote Access (2nd), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Cisco Meraki Systems Manage...
Ranking in Enterprise Mobility Management (EMM)
7th
Average Rating
8.6
Reviews Sentiment
7.9
Number of Reviews
33
Ranking in other categories
Mobile Device Management (MDM) (3rd)
Sophos Mobile
Ranking in Enterprise Mobility Management (EMM)
8th
Average Rating
7.6
Reviews Sentiment
6.2
Number of Reviews
23
Ranking in other categories
Unified Endpoint Management (UEM) (5th)
 

Mindshare comparison

As of January 2026, in the Enterprise Mobility Management (EMM) category, the mindshare of Microsoft Intune is 28.7%, down from 36.0% compared to the previous year. The mindshare of Cisco Meraki Systems Manager (MDM+EMM) is 2.5%, up from 2.4% compared to the previous year. The mindshare of Sophos Mobile is 2.4%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Mobility Management (EMM) Market Share Distribution
ProductMarket Share (%)
Microsoft Intune28.7%
Cisco Meraki Systems Manager (MDM+EMM)2.5%
Sophos Mobile2.4%
Other66.4%
Enterprise Mobility Management (EMM)
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Sulesh PK - PeerSpot reviewer
Monitoring and Operations Pilot at Egis S.A.
Has simplified hardware issue identification but needs integrated communication options
We have monitoring capabilities and we are monitoring some network tools from Cisco Meraki Systems Manager (MDM+EMM) and troubleshooting as well. I am currently working with version MR 32.1.4. Policy involves connecting mostly through emails, as we don't have any special kind of policy features. If any alert comes, we connect via mail. We don't utilize the geolocation tracking feature. The unified dashboard helps me simplify device management for my team based on the location, as we have configured devices from many different countries. We give the device's name based on the location, allowing us to identify easily in the dashboard. Regarding operational cost savings, it is cost-saving because in other companies, they use different tools for different networks, such as one for Windows, another for Linux, and a different one for VMware. We use all the systems including Windows, Linux, and networking under Cisco, Centreon, and Cisco Meraki Systems Manager (MDM+EMM), which is very cost-efficient. Regarding pricing and licensing of Cisco Meraki Systems Manager (MDM+EMM), I don't have information about that, as we are from the technical department. Details about subscription and quotation come from another department. I rate this solution 8 out of 10.
MH
Manager IT Solutions Delivery at AL HIBA INFORMATION TECHNOLOGY SERVICES
Strong support and good central management but improvements in security management needed
Sophos Mobile offers features like cash mode and safe mode, and allows for central management, which I find effective for device security, though it depends on the clients' needs and the types of mobile devices used. The integration of the product is easier these days compared to ten years ago. The support provided by Sophos is notably good, and they care for their partners. Sophos has good customer support, and that is crucial for sustaining business relationships.
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Manufacturing Company
10%
Financial Services Firm
10%
Government
8%
Computer Software Company
15%
Manufacturing Company
11%
Financial Services Firm
6%
Construction Company
5%
Computer Software Company
10%
Consumer Goods Company
10%
Printing Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business119
Midsize Enterprise47
Large Enterprise153
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise5
Large Enterprise14
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Cisco Meraki Systems Manager (MDM+EMM)?
The pricing sits at a mid-level range, around five or six. There are cheaper and more expensive tools available, but ...
What needs improvement with Cisco Meraki Systems Manager (MDM+EMM)?
An area of Cisco Meraki Systems Manager (MDM+EMM) that could be improved is if we could connect directly with the res...
What do you like most about Sophos Mobile?
I like the level of interaction that the product offers with the other products in our company's environment.
What is your experience regarding pricing and costs for Sophos Mobile?
I find the licensing cost of Sophos Mobile to be somewhat expensive, rating it a four out of ten. There are also addi...
What needs improvement with Sophos Mobile?
The support for Sophos Mobile ( /products/sophos-mobile-reviews ) could be better. I also believe the portal itself r...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Meraki MDM
Mobile Control
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Hafen Hamburg & Empire Riverside Hotel, Eastview Church, Tourism Holdings, Colegio Sagrada Familia Hijas de Jesús, Tommy Bahama's, Canadian School Mexico, Rosebank College
VIST Bank
Find out what your peers are saying about Cisco Meraki Systems Manager (MDM+EMM) vs. Sophos Mobile and other solutions. Updated: December 2025.
879,889 professionals have used our research since 2012.