Sophos Mobile Reviews

End users must know their devices are vulnerable rather than relying on administrators to patch them. A two-way notification system should alert both the engineer and the administrator about vulnerabilities. Sometimes, administrators manage many devices and might overlook issues, so having end users also receive notifications can help ensure that vulnerabilities are addressed more promptly.

It would be helpful to have a dashboard that can be quickly exported to Excel or PDF. This dashboard should summarize activities, including usage, internet usage, vulnerabilities, threats, and patch coverage. The goal is to simplify reporting for administrators so they don’t have to sort and pick data manually. This makes it easier for management and auditors to review and assess the organization's status efficiently.

I have been using Sophos Mobile for two years.

The product is stable.

I rate the solution’s stability an eight out of ten.

It is scalable. The situation is challenging for SMEs, as they often want to remain loyal to their service providers but struggle with scaling due to high costs. It would be helpful for providers to offer buyback options or discounts for SMEs to support their growth and make scaling more manageable.

I rate the solution’s scalability as four out of ten.

The initial setup is not complex. It aligns well with client needs and takes less than thirty minutes. This includes configuring from the initial stages, such as setting up from Linux to GRIM mode. Clients often request additional features or changes, which can extend the setup time.

I rate the product’s pricing a six out of ten, where one is cheap and ten is expensive.

The impact of currency fluctuations is significant. In regions where the local currency is weak against the dollar, the cost of licensing and other expenses increases when the currency value drops. Manufacturers should consider adjusting their pricing strategies for the African market to account for these challenges. Keeping prices stable or more affordable could ease the financial burden on businesses in these regions.

I recommend the solution. If the client requests something else, I'll always pitch and stuff.

Overall, I rate the solution an eight out of ten.

Sophos Mobile provides central administration and VPN connection for mobile devices. We can access Microsoft Outlook without having any interface to the internet. Additionally, if some customer loses a device, we can delete the complete data. 

We encounter issues while working with iOS. We additionally have MacBook to manage the data. For Android, it works much better. But, as per our customer's company's standard policies, they allow their employees to use only iPhones. So, we have ownership of the data of all their devices.

It would be helpful if they provided an inventory system similar to Tanium. At present, we use GLPI for the same. It is an open-source system, but we have to pay for its maintenance.

It is a stable system. We have never encountered difficulties using it for several years.

We have 400 Sophos Mobile users, including customers. It is a scalable platform. Our whole team is capable of managing the product. Although, we have two executives designated to administer the system.

The initial setup process is straightforward and fast. We have to define the rules similar to other systems. It takes a maximum of 20 minutes to configure and install for one smartphone.

We are fine with the security provided by the product compared to other suppliers. Although, we are also sure one can’t reach 100% security. Most importantly, Sophos Mobile helps us with ISO 27001 certification. 

The product is not suitable for smaller companies because its price is high. However, it is not as expensive as Tanium. We paid for 250 devices, including laptops and PCs, for two years. One has to pay approximately €6 per device. The three-year contract includes maintenance and support services.

I rate the product an eight out of ten.

We are doing Sophos endpoints, Sophos access points, Sophos Mobile, Sophos Firewall, and Safeguard. We build solutions with all these products to have a centralized dashboard on the cloud console for managing all these devices.

Sophos Mobile is very effective in providing alerts for network spikes. It offers free access to customers, which gives visibility to users and helps in recommending the solution to others. It also facilitates security by allowing the security hardware to communicate, which includes the firewall, access points, and endpoint security.

Sophos Mobile is efficient in threat detection. It has detected threats while browsing on Chrome, and is lighter compared to other security applications like McAfee. Its threat protection is something I appreciate greatly.

The most important area for improvement is the mobile threat detection, especially regarding Instagram and Facebook hacks. There's a need for better protection against hackers trying to access key accounts such as bank accounts.

I have been familiar with Sophos Mobile for more than three to four years.

The solution is stable overall.

Before Sophos, I was working with Cyberarm, which was acquired by Sophos. We predominantly focus on Sophos now, with ten percent of business spread between SonicWall and Fortinet.

The product is free.

I recommend everybody, including all users, to use Sophos Mobile, as it helps in protecting their devices. The product is something I keep on recommending to users.

I'd rate the solution seven out of ten.

We primarily use Sophos Mobile to deal with lost devices. If we lose a device, we want to lock it down and export all the content. We don't need it for antivirus because we're using Sophos on Windows machines, and the built-in Windows antivirus is enough. 

Sophos can block the Wi-Fi connection on a mobile device. That's one feature we wanted, but the main thing is the ability to disable the device if it's lost or stolen. We need to shut down PayPal, so it can't be used to make unauthorized purchases. 

Setting up Sophos Mobile wasn't easy. If you configure the device incorrectly, you need to start over from scratch.

We've used Sophos Mobile for about five years.

I wouldn't say it's unstable, but sometimes the enrollment gets lost. You're out of luck if that's the case, and I've had trouble getting support from them.

We haven't deployed Sophos Mobile on a large scale. We only have it on a  few machines, so I can't imagine how difficult it would be. 

I rate Sophos support six out of 10. It takes a long time to get a response. Our support reps are based in the Philippines, and it's hard to connect with them sometimes. It took me about two months to resolve my issue, so it wasn't a good experience. 

A Sophos representative sends you a URL, you open it, and you're enrolled in the system. After that, you need to configure your profile settings. For example, you can disable wireless connectivity on a mobile device. Once you create a profile, you can send it to the machine you want. It sounds easy enough, but I made some errors and had to redo the whole device. It's more difficult than I thought it would be.

I don't recall the exact price, but it's a few thousand dollars for 30 licenses. 

I rate Sophos Mobile seven out of 10. I'm okay with it, but I would probably use something else if it were my decision. I stick with Sophos Mobile because it's what the university uses. There are some other decent brands, but I never get to use them.

Sophos Mobile is used for managing devices for policy control, such as WiFi policies. The solution can be deployed on the console in the cloud or the agents on the endpoints.

The usage of Sophos Mobile is minimal in our organization. It is mostly for compliance reasons. We have to show auditors we are managing endpoint devices for security. Having the policies enforced on the endpoints is what they need to see, this is how the solution has benefited us.

One of the most valuable features of Sophos Mobile is the Wifi password.

Sophos Mobile is missing a lot of features that their competitors offer. This solution is outdated. Our main platform is on the MacBooks, and the integration with the Apple MacBook platform is not well designed. They haven't made any major redesign of this solution in approximately two to three years ago. This solution is offering exactly the same for too long. They are far behind the industry's latest technology.

To manage the Apple devices is not that straightforward there are a lot of features the other third parties solutions are offering which Sophos Mobile is not.

I have been using Sophos Mobile for approximately two years.

The stability of Sophos Mobile is good.

I have not had any problems with the scalability of Sophos Mobile.

We have approximately 50 people using this solution.

The support that we have received from Sophos Mobile was good.

I have previously used one of Sophos Mobile's competitors.

Sophos Mobile's initial setup is more complicated than other competitors or Apple's own solution.

We did the implementation of the solution in-house.

Apple is starting to do beta testing with their own solutions and for much cheaper than Sophos Mobile's price.

There are more expensive solutions on the market which have a lot more features and seem to be very good. They are in a comparable price range. When I looked at another solution it was a very similar solution with the same issue with outdated interface and features. It doesn't seem to have enough benefits to justify switching the vendor. Additionally, the antivirus from Sophos is very good good, and I've decided there's not enough reason for me to cut out the Sophos Mobile because I have the same console for everything. I can manage all the solutions within the Sophos console. There's not enough reason to justify cutting the Sophos Mobile.

I want to drop Sophos and use the Apple solution, but Apple is currently doing the beta test. There's are some bugs in the Apple solutions in the current version. Apple will eventually resolve all these issues, but currently, I cannot use this Apple solution.

My advice to others is Sophos Mobile seems to not integrate well with the Apple platform. If you have a pure Apple platform, I would stay away from Sophos Mobile.  Otherwise, if you don't have a lot of Apple devices, then it most likely will be fine.

I rate Sophos Mobile a five out of ten.

Sophos Mobile is primarily used to control mobile devices in the organization's mobile management strategy. It helps control where users cannot install their own applications and can enable or disable features such as the camera.

The solution helped our organization by allowing us to control mobile devices and ensure that when devices connect to our corporate network, they are all safe.

The most significant features of Sophos Mobile include controlling user installations and managing features like the camera, which can be disabled or enabled.

One area that could be improved is the compatibility with all mobile platforms, including iOS and Android, especially with the older versions.

I have been using this solution for ten years.

In terms of stability, I would rate Sophos Mobile at about eight out of ten.

Sophos Mobile is scalable. It can scale up to a number of devices, though I would rate the scalability at seven out of ten.

Sophos technical support is responsive and helpful.

Positive

We carried on from CyberOm because the product is stable, so there was no need to change to other products.

The initial setup of Sophos Mobile is very straightforward and easy, requiring around an hour for a normal installation without complex configuration.

There is a team of five engineers, including myself, involved in the deployment process.

Sophos Mobile has provided a financial return by enhancing staff performance and saving time on unproductive activities, potentially saving up to 20% of time.

Pricing is more toward expensive and not affordable for everyone, so I would rate it as a seven in terms of expense.

Overall, I recommend Sophos Mobile to others because it is easy to configure, works well, and has good support.

I'd rate the solution nine out of ten.

It serves as a robust endpoint protection on mobile devices. Whether you want comprehensive virus protection or full management capabilities for Azure mobile, it works well. Additionally, if you need to implement work profile management, Sophos ensures a separation between personal and work information. In this setup, a distinct work profile is created, containing only the necessary work-related applications, leaving personal applications unaffected.

The utmost importance lies in mobile security and its performance.

There may be necessary adjustments that need to be made because we are facing certain restrictions within the work profile.

We are currently deploying it.

The stability is good, but I did face certain issues regarding its work profile. I would rate it eight out of ten.

The scalability is satisfactory.

While not all cases prompt an immediate response, if you escalate an issue to a critical level, the support team tends to address it promptly. For issues categorized as high or low priority, the resolution time might extend to around twenty-four hours or even less.

Positive

The initial setup is straightforward. 

The deployment process is streamlined – we gather the user requirements and proceed with deployment based on those needs and the physical setup. We formulate a policy and incorporate it into a task bundle. In this process, the CapEx details are included in the task bundle. Through the policy, the MDM  solution is integrated. This ensures that is installed in one go along with the required management solution. Whether it's work profile or full management, both solutions are implemented seamlessly with a single policy, offering a comprehensive approach.

Overall, I would rate it nine out of ten.

If somebody wants to access visual data on their mobile, we can separately configure MDM. We can use the product to protect data. The users cannot take screenshots or copy official data on their mobile devices.

The solution provides us with data protection. Otherwise, people could download attachments and forward them to WhatsApp or any other social media app. If an employee leaves the company, we can remotely erase the official data on their devices. It is a convenient solution.

The product does not work well in iOS.

I have been using the solution for four years.

The tool’s stability is good.

The tool is scalable. More than 20 to 25 people in my organization are using the solution.

Support is good. We get personalized support frequently.

The initial setup is not complicated. It is manageable.

My team deploys the solution in the organization. The maintenance is not complicated.

The pricing is good. We can buy the product as a bundle. It is a cost-effective solution.

The solution has the basic features we need. Overall, I rate the product an eight out of ten.