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SAP Commerce Cloud Reviews

Vendor: SAP
3.9 out of 5
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What is SAP Commerce Cloud?

SAP Commerce Cloud offers a robust platform for multi-channel e-commerce operations, providing seamless integration and customization for both B2B and B2C clients, supporting multinational enterprises with multiple storefronts.

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SAP Commerce Cloud is the #4 ranked solution in top eCommerce Platforms. PeerSpot users give SAP Commerce Cloud an average rating of 7.8 out of 10. SAP Commerce Cloud is most commonly compared to Salesforce Commerce Cloud: SAP Commerce Cloud vs Salesforce Commerce Cloud. SAP Commerce Cloud is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 14% of all views.
Buyer's Guide
SAP Commerce Cloud
December 2025
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SAP Commerce Cloud mindshare

As of December 2025, the mindshare of SAP Commerce Cloud in the eCommerce Platforms category stands at 7.8%, down from 15.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
eCommerce Platforms Market Share Distribution
ProductMarket Share (%)
SAP Commerce Cloud7.8%
Adobe Commerce8.5%
Salesforce Commerce Cloud7.6%
Other76.1%
eCommerce Platforms

PeerResearch reports based on SAP Commerce Cloud reviews

TypeTitleDate
CategoryeCommerce PlatformsDec 30, 2025Download
ProductReviews, tips, and advice from real usersDec 30, 2025Download
ComparisonSAP Commerce Cloud vs Salesforce Commerce CloudDec 30, 2025Download
ComparisonSAP Commerce Cloud vs Adobe CommerceDec 30, 2025Download
ComparisonSAP Commerce Cloud vs ShopifyDec 30, 2025Download
Suggested products
TitleRatingMindshareRecommending
Salesforce Commerce Cloud3.97.6%90%33 interviewsAdd to research
Adobe Commerce4.08.5%86%30 interviewsAdd to research
 
 
Key learnings from peers
Last updated Oct 28, 2025

Valuable Features

SAP Commerce Cloud's valuable features include robust integration with ERP and other SAP tools, simplified setup for B2B, B2C, and D2C, personalized promotions, and centralized content management. Users appreciate its out-of-box e-commerce functionalities, ease of customization, speed in project deployment, multi-channel capabilities, and support for multinational operations. Advanced security, an effective promotion engine, flexibility, and a user-friendly interface further enhance its appeal for enterprises.
  • "In SAP Commerce Cloud, I find the integration and the back-end part most valuable because they can be easily integrated with the SAP product catalog and CRM and so on."
  • "The user interface can be customized."
  • "The tool supports multiple currencies."

Room for Improvement

SAP Commerce Cloud needs better integration with SAP for smoother operations. Users report sluggish access and complex product uploads, advocating for more user-friendly options like Excel uploads. The system lacks modern technology support, including microservices and AWS, leading to difficulties in implementation. Its UX/UI poses challenges, and there is a need for enhanced payment options, personalization features, mobile support, and improved content management. The transition to newer versions and platforms is not seamless.
  • "The learning curve is high."
  • "The support team should improve the response time."
  • "SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."

Pricing

Enterprise users find SAP Commerce Cloud pricing notably high, with implementation costs for B2C averaging around 1.3 million. The product is primarily suited for large clients, as its expense may not justify use by small businesses. Despite high costs, user feedback often indicates satisfactory ROI. Licensing models vary between annual and monthly fees. Most clients adopting SAP Commerce Cloud have already committed to its pricing and licensing before engaging technical experts.
  • "The price is quite high."
  • "The solution is very expensive in Turkey."
  • "The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

Popular Use Cases

SAP Commerce Cloud is primarily utilized for launching and managing e-commerce platforms with minimal customization. It supports both B2B and B2C models, aiding in product content management, customer interaction monitoring, and e-procurement. Businesses across diverse sectors including retail, luxury, and home appliances use it for comprehensive e-commerce functionalities like checkout, payment processing, and catalog management. It enables integration with technologies such as Angular for front-end migration, hosted on cloud or on-premise infrastructure.

Service and Support

SAP Commerce Cloud customer service and technical support are generally regarded as excellent, with efficient, timely responses. Despite some delays and support issues, they provide comprehensive solutions and proactive communication. Users benefit from a robust support community and vendor resources. While some encounter geographical and resolution speed challenges, others appreciate personalized assistance, technical reviews, and open-source contributions. Overall, the support rates highly, though experiences vary based on complexity and time zones.

Deployment

Many found SAP Commerce Cloud's initial setup straightforward. Documentation aids the process, yet complexities arise with multi-country configurations and third-party integrations. Deployment duration varies by server performance. Users with prior experience find it easier, while beginners face challenges. Migrating from other platforms can introduce complications. Customization is often necessary, with timelines ranging from one day to several weeks, depending on scope and customer requirements. Large teams may be needed for comprehensive deployment and maintenance.

Scalability

SAP Commerce Cloud demonstrates strong adaptability with scalable infrastructure, allowing integration with various frameworks and platforms. Some find its scalability adequate using auto-scaling and microservices. Reports indicate it handles high traffic well, while others suggest improvements with cloud technology. Users describe it as suitable for large-scale operations and recommend it for big organizations. The ability to adjust environment power is noted, but challenges remain during peak times.

Stability

SAP Commerce Cloud is consistently described as stable by users, with good performance and rare occurrences of bugs. Companies using this platform, including large brands, express satisfaction with its stability. Many claim they have used it for years without issues. Both B2C commerce and general stability receive high ratings, although some note that B2B commerce is less stable. Users appreciate the efficient support from SAP. The platform performs especially well on AWS.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our SAP Commerce Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise9
By reviewers
By visitors reading reviews
Company SizeCount
Small Business80
Midsize Enterprise25
Large Enterprise143
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
14%
Computer Software Company
12%
Financial Services Firm
8%
Retailer
8%
Media Company
7%
Hospitality Company
6%
Educational Organization
4%
Performing Arts
4%
Healthcare Company
3%
Energy/Utilities Company
3%
Recreational Facilities/Services Company
3%
University
3%
Wholesaler/Distributor
2%
Construction Company
2%
Real Estate/Law Firm
2%
Comms Service Provider
2%
Insurance Company
2%
Outsourcing Company
2%
Transportation Company
2%
Government
1%
Marketing Services Firm
1%
Consumer Goods Company
1%
Legal Firm
1%
Non Profit
1%

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Learn more about SAP Commerce Cloud

SAP Commerce Cloud enables efficient e-commerce processes with features like a comprehensive promotion engine, support for multi-currency operations, and seamless ERP and CRM integration. Its user-friendly interface and dashboards enhance efficiency, while the platform's ability to support fast deployment and customization meets the dynamic needs of global businesses. Despite its strong capabilities, users indicate areas for improvement, such as smoother cloud transitions, more microservices support, better UI/UX, and integration with SAP. Pricing and the complexity of the customization process are additional considerations, with a need for improved payment options and multi-browser compatibility.

What are the key features of SAP Commerce Cloud?
  • Multi-channel Integration: Seamless operations across different platforms.
  • Promotion Engine: Comprehensive tools for targeted promotions.
  • B2B and B2C Support: Facilitates varied business models.
  • Checkout and Payment Simplification: Streamlined for efficiency.
  • ERP and CRM Integration: Enhances business operations.
What ROI and benefits should be expected from SAP Commerce Cloud?
  • Agility and Customization: Rapid setup and tailored solutions.
  • International Operations: Supports global business needs.
  • User Efficiency: Enhanced performance with intuitive dashboards.
  • Seamless Transactions: Improved checkout experiences.

Industries leverage SAP Commerce Cloud for e-commerce enhancement, specifically utilizing it for streamlined product content management and integrating enhanced front-end interfaces like Angular. Hosting options on AWS or internally provide deployment flexibility. Agencies and freelancers collaborate with diverse clients, supplementing customer experience monitoring and web application integrations.

SAP Commerce Cloud was previously known as SAP Hybris Commerce, Hybris, SAP Hybris on AWS.

SAP Commerce Cloud customers

NHS 24

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SAP Commerce Cloud Reviews Summary
Author infoRatingReview Summary
Digital Design Manager at a manufacturing company with 5,001-10,000 employees3.0I've used SAP Commerce Cloud for B2B projects and value its integration with SAP systems, but find the UI/UX inflexible and difficult to customize. While it's stable and scalable, I prefer Shopify for its superior user experience.
Managing Consultant at Systems Limited3.0I use SAP Hybris Commerce on AWS, on-prem, and SAP Cloud for our eCommerce platform. It's advanced compared to other platforms, though its complexity increases with new feature developments, making version migrations challenging, especially between versions 18 and 19.
Hybris Solution Architect at a consumer goods company with 10,001+ employees4.5No summary available
Head of .NET Department at Evozon4.0We use SAP Hybris Commerce for building large e-commerce websites, particularly when clients already use SAP in-house. While it offers robust features and customization, its learning curve is steep. It's ideal for large companies but is expensive compared to alternatives.
Management Consultant at PwC4.5I use SAP Hybris Commerce for e-procurement, quotations, content, and product management. It performs well but lacks a credit limit feature, requiring custom coding. My deployment is on Microsoft Azure, and I haven't considered other solutions.
Managing Director at a tech services company with 51-200 employees4.0We use SAP Hybris Commerce for product content management in both B2B and B2C contexts. It provides valuable out-of-the-box functionality and easy SAP ecosystem integration. However, adding instant messaging to the CMS would enhance B2C usability.
SAP Hybris Developer at a retailer with 10,001+ employees3.5No summary available
Senior Consultant at Deloitte4.0No summary available