SAP Commerce Cloud vs Sana Commerce comparison

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Sana Commerce Logo
1,072 views|323 comparisons
80% willing to recommend
SAP Logo
7,305 views|3,809 comparisons
76% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Sana Commerce and SAP Commerce Cloud based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed SAP Commerce Cloud vs. Sana Commerce Report (Updated: May 2024).
772,277 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"This product is highly customizable. We use the standard system but we have extended it quite a bit.""The most valuable feature is the direct ERP integration, as it allows us to provide product availability and specific pricing in real-time. Customers can also order themselves in real-time.""The big benefit with Sana is our ability to interface with Microsoft Dynamics.""We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and Microsoft Dynamics is important. It's one less thing to worry about when it comes to troubleshooting.""I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is very easy to find out what every feature does. It is not really complicated. Sana provides an online university where you can learn everything that you need about it. When we needed to check a new feature or validate how something works, we found solid online information on their website. If there was anything that we couldn't find, or if we really couldn't understand how exactly something was working, their support was always very quick. So, it is quite easy."

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"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution.""It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here.""SAP Hybris provides us with all of the e-commerce features that a client could need.""Hybris Commerce's most valuable feature is the simple integration with ERP.""The user interface can be customized.""Some of the most valuable features are its personalized offering, promotion engine, and customer support module.""We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it.""We have found the B2B, B2C and D2C very valuable."

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Cons
"I'd rate their customer service a nine out of 10. I think they're in demand and a little overloaded on work. Sometimes it takes a little bit of time for them to get to our work.""One problem that we encounter is that it's difficult to upgrade as a result of making a large number of customer-specific adaptations.""There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area.""We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well.""The performance can be improved. Sometimes, the system is really slow because of the ERP integration. I'm not sure whether this is a problem with Sana Commerce or the ERP system but overall, it could be faster. When it comes to usability, if it takes too much time to load, then it's not the best."

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"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other.""The WCS management or content management is not that great.""The support team should improve the response time.""We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios.""Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations.""A public cloud solution of this software would open great possibilities.""SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user.""Hybris is not currently using microservices."

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Pricing and Cost Advice
  • "They have a policy of a price per legal entity. So, if you are a company that operates in one country, that is, if you're just an American company, or you're just a Spanish company or just a British company, then that probably makes sense. We are a global company, and we have operations in 20 to 30 different countries. So, we are interested in implementing Sana in potentially 20 to 30 countries. Right now, the pricing model of Sana has a limitation. They are almost asking for the same price for the new country when in many cases, a new country will just be a new small rollout. That's because it is the same solution that gets implemented everywhere. So, to me, it is not the same price if you are maintaining 10 Sanas that are looking exactly the same and are working exactly the same in 10 different countries. To me, these should not cost 10 times more than one. They don't yet have a good grasp of how to manage global companies like ours. That is something we are talking to them about, and we are in discussions with them about. So, hopefully, they will learn."
  • "Support costs are in addition to the standard licensing fees, and they vary per month, based on how much we use them. It is not very expensive."
  • "When we got version 9.2, it was a good price. Everything is moving to the subscription-based cloud model, and that's probably a little high when you look at the lifetime cost."
  • "Sana's pricing is fair. It could be more competitive. It's not so much the licensing cost, it's the additional development."
  • More Sana Commerce Pricing and Cost Advice →

  • "SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."
  • "The price is too high."
  • "This is an expensive solution."
  • "I don't know the cost, but it can be expensive."
  • "The solution is expensive."
  • "The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."
  • "The solution is very expensive in Turkey."
  • "The price is quite high."
  • More SAP Commerce Cloud Pricing and Cost Advice →

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    Comparison Review
    Questions from the Community
    Ranking
    13th
    out of 73 in eCommerce Platforms
    Views
    1,072
    Comparisons
    323
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    2nd
    out of 73 in eCommerce Platforms
    Views
    7,305
    Comparisons
    3,809
    Reviews
    6
    Average Words per Review
    351
    Rating
    7.5
    Comparisons
    Also Known As
    SAP Hybris Commerce, Hybris
    Learn More
    Overview

    Sana Commerce is a SaaS-based B2B e-commerce solution that integrates seamlessly into your tech stack using agile cloud software to enable a stellar e-commerce web store with guaranteed uptime and minimal maintenance.

    How? By making your SAP or Microsoft Dynamics ERP and e-commerce work as one. SCC harnesses the power of your ERP to create an e-commerce platform that automates tedious business processes and delights consumers with easy-to-use functionality. It eliminates the system silos, unnecessary complexities and compromises caused by mainstream e-commerce solutions. SCC drives growth and future proofs your business model by facilitating a smooth omnichannel order process without hurdles.

    Sana Commerce is a certified SAP and Microsoft Gold partner, backed by a strong global partner network and recognized by leading industry experts.

    Want to know if we can meet your B2B needs? Contact us for a personalized demo.

    SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

    Sample Customers
    Akzo Nobel B.V., Atkins, Century Martial Arts, Forbo Flooring Systems, Michelin Group, Ravensburger AG Learn more about our customers.
    NHS 24
    Top Industries
    VISITORS READING REVIEWS
    Wholesaler/Distributor18%
    Computer Software Company18%
    Manufacturing Company8%
    Real Estate/Law Firm6%
    VISITORS READING REVIEWS
    Educational Organization43%
    Computer Software Company11%
    Manufacturing Company8%
    Retailer5%
    Company Size
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise15%
    Large Enterprise50%
    REVIEWERS
    Small Business41%
    Midsize Enterprise6%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise49%
    Large Enterprise40%
    Buyer's Guide
    SAP Commerce Cloud vs. Sana Commerce
    May 2024
    Find out what your peers are saying about SAP Commerce Cloud vs. Sana Commerce and other solutions. Updated: May 2024.
    772,277 professionals have used our research since 2012.

    Sana Commerce is ranked 13th in eCommerce Platforms while SAP Commerce Cloud is ranked 2nd in eCommerce Platforms with 18 reviews. Sana Commerce is rated 8.2, while SAP Commerce Cloud is rated 8.0. The top reviewer of Sana Commerce writes "Helped us create a new revenue stream, but the cost and time of customization are disadvantages". On the other hand, the top reviewer of SAP Commerce Cloud writes "A scalable tool that can be integrated with any platform ". Sana Commerce is most compared with Salesforce Commerce Cloud and Adobe Commerce, whereas SAP Commerce Cloud is most compared with Shopify, Salesforce Commerce Cloud, Adobe Commerce, Oracle ATG and Aptos Retail. See our SAP Commerce Cloud vs. Sana Commerce report.

    See our list of best eCommerce Platforms vendors.

    We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.