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Pega Platform pros and cons

Vendor: Pega

4.1 out of 5

86 reviews
91% willing to recommend

Pros & Cons summary

Pega Platform excels in customer experience improvements and accelerates development, supporting customizable scalability and dynamic workflow changes with low-code development. Despite its powerful case management, users face challenges with API integration, pricing, and a steep learning curve. The platform's technical support often slows ticket resolution. Enhancements in integration capabilities and automation are needed. Although expensive, its ability to streamline operations and support diverse business environments remains valuable.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Pega Platform excels in customer experience improvements, supporting initiatives that enhance the user journey.

Its powerful case management and integration services streamline operations and enhance productivity.

Pega Platform's scalability and flexibility allow customization to suit various business requirements and environments.

The platform significantly accelerates development and deployment, reducing both time and cost.

Pega Platform offers dynamic workflow changes and low-code development, supporting seamless transitions and accessibility for users with minimal technical skills.

CONS

Pega Platform faces challenges with API integration and business-specific functionality, which can be frustrating for users.

The platform's pricing model is considered expensive and may require improvement to be more competitive.

Users experience a steep learning curve and a long time for organization-wide upgrades, adding complexity to its use.

Pega Platform's technical support is often slow in resolving tickets and may not meet some users' expectations.

There are calls for improved integration capabilities, as current processes may be time-consuming and lack automation features.

Pega Platform Pros review quotes

Lead software architect, engenering manager at a tech services company with 10,001+ employees

Sep 28, 2017

Fast prototyping.

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BR

Founder at Tactec Strategic Solutions Inc.

Jan 2, 2018

Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support.

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Mallik Kesavaraju

Associate Director at a tech services company with 10,001+ employees

Mar 6, 2018

It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get.

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Works at a financial services firm with 10,001+ employees

Jun 28, 2018

getNext removes some of the managements overheads as well as inbuilt reporting.

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AP

Functional Consultant at a financial services firm with 10,001+ employees

May 15, 2019

The most valuable features are case management and integration services.

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PRPC Developer at a tech services company with 1,001-5,000 employees

May 30, 2019

While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega.

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Financial Analyst at a tech services company with 1-10 employees

Jun 2, 2019

Powerful, full-featured business process management with excellent support

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reviewer1050882

System Architect at a tech vendor with 10,001+ employees

Oct 3, 2019

The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.

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ML

MikhailLyubimov

Managing Director, Intelligent Automation Practice, Business Consulting at a tech vendor with 10,001+ employees

Oct 6, 2019

The interface is quite simple and easy to use, even for beginners.

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Team Leader at a tech services company with 10,001+ employees

Oct 28, 2019

The visualization of the business process and the collaboration aspects of the solution are its most valuable features.

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Pega Platform Cons review quotes

Lead software architect, engenering manager at a tech services company with 10,001+ employees

Sep 28, 2017

Business specific functionality is needed.

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BR

Founder at Tactec Strategic Solutions Inc.

Jan 2, 2018

Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services.

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Mallik Kesavaraju

Associate Director at a tech services company with 10,001+ employees

Mar 6, 2018

The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother.

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Free Report: Pega Platform Reviews and More

Learn what your peers think about Pega Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

882,207 professionals have used our research since 2012.

Works at a financial services firm with 10,001+ employees

Jun 28, 2018

User interface needs improvement.

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AP

Functional Consultant at a financial services firm with 10,001+ employees

May 15, 2019

The unit testing needs to improve, as well as the user interface.

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PRPC Developer at a tech services company with 1,001-5,000 employees

May 30, 2019

What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works.

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Financial Analyst at a tech services company with 1-10 employees

Jun 2, 2019

Lack of stronger cloud support is somewhat inconvenient for users and implementation.

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reviewer1050882

System Architect at a tech vendor with 10,001+ employees

Oct 3, 2019

The pricing model needs to be improved. Right now, it's too expensive.

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ML

MikhailLyubimov

Managing Director, Intelligent Automation Practice, Business Consulting at a tech vendor with 10,001+ employees

Oct 6, 2019

Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved.

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Team Leader at a tech services company with 10,001+ employees

Oct 28, 2019

The solution needs to invest more in its technology. For public and private clouds, for example, the development environment is slow. Saving events should take one to two seconds, max, and because you are making changes often, the slowness cuts down on productivity because we have to wait for things to save before continuing.

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Show 10 more reviews (out of 83)

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