Pega Platform and SAP Signavio Process Manager are contenders in the business process management sector. Based on the comparison, Pega Platform may have an edge in terms of case management and flexible deployment options, while SAP Signavio excels in user-friendly process visualization and collaboration.
Features: Pega Platform offers ease of implementation with features like rapid prototyping, scalable integration, and robust case management. It supports digital agility and omnichannel capabilities, strengthening its BPM solutions. SAP Signavio Process Manager is noted for exceptional process visualization and collaboration, aiding organizations in optimizing workflows with its intuitive interface and adaptability.
Room for Improvement: Pega Platform could improve usability, specifically focusing on UI enhancement, integration capabilities, and establishing a stronger cloud presence. SAP Signavio Process Manager could benefit from better interface design and expanded integration options, along with offering more process automation capabilities and license flexibility.
Ease of Deployment and Customer Service: Pega Platform provides flexibility with deployment on-premises, public, or private cloud, although its technical support feedback suggests delays. SAP Signavio Process Manager mainly uses public or private clouds, with positive technical support feedback, but some users suggest improvements in response time and expertise level.
Pricing and ROI: Pega Platform is priced higher but is backed by extensive features and enterprise applicability, offering ROI through operational enhancements. SAP Signavio Process Manager is perceived as cost-effective and flexible with licensing, although costs have increased under SAP ownership. Both solutions reportedly deliver ROI through improved process efficiencies.
We can draw and document our processes, then analyze data within SAP Signavio Process Manager.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
I would rate their technical support a ten.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
After SAP acquired Signavio, the prices increased significantly, making it too expensive for our small company to afford.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
Management capabilities such as dashboards.
The ability to perform queries is a feature unique to SAP Signavio Process Manager, and it proves to be very useful for our needs.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
The Signavio portfolio of web-based business transformation solutions helps companies to understand and optimize all of their business processes quickly and at scale, providing instant insights for informed decision-making. Signavio’s intuitive analysis, change management and execution solutions around process excellence include use cases like digital transformation, operational excellence and customer-centricity, placing them at the heart of global organizations.
Over 1 million users in more than 1,500 organizations worldwide rely on Signavio products to make processes part of their company’s DNA. Headquartered in Berlin, Germany, Signavio was founded in 2009 to address the need for a collaborative approach to process management.
Signavio was acquired by SAP in the first quarter of 2021. For more information, visit www.signavio.com
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