Pega Platform and SAP Signavio Process Manager are contending in the business process management category. Pega seems to have an edge in enterprise-level flexibility and integration, whereas SAP Signavio excels in user-friendly process modeling and collaboration.
Features: Pega Platform shines with features like case management, rapid deployment, and a unified architecture, enabling complex workflows and custom processes management with agility. SAP Signavio Process Manager offers user-friendly process modeling, effective collaboration capabilities, and process visualization, focusing heavily on business process management and ease of use.
Room for Improvement: Pega challenges users with its complexity and steep learning curve, requiring better integration, improved pricing, and robust cloud capabilities. SAP Signavio Process Manager needs improvements in process variants management, reporting capabilities, and more visualization flexibility, along with streamlined licensing and better system integration.
Ease of Deployment and Customer Service: Pega Platform provides flexible deployment options including on-premises, cloud, and hybrid solutions but receives mixed reviews for customer service. In contrast, SAP Signavio Process Manager offers straightforward cloud deployments and is praised for its responsive customer service, though it could improve on complex support queries.
Pricing and ROI: Pega is perceived as expensive with complicated licensing, but its comprehensive features deliver substantial ROI for enterprises. SAP Signavio Process Manager, while also costly, is valued for its user-friendly features and collaboration tools, providing a powerful process management option that balances cost-effectiveness with capability.
We can draw and document our processes, then analyze data within SAP Signavio Process Manager.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
I would rate their technical support a ten.
I have not encountered issues myself, but one of my colleagues found that support was provided quite late, resolving the problem in one or two days rather than instantly.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
It should also integrate with non-SAP systems for better functionality.
The pricing is expensive, and this is an issue.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
After SAP acquired Signavio, the prices increased significantly, making it too expensive for our small company to afford.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
The ability to perform queries is a feature unique to SAP Signavio Process Manager, and it proves to be very useful for our needs.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
The Signavio portfolio of web-based business transformation solutions helps companies to understand and optimize all of their business processes quickly and at scale, providing instant insights for informed decision-making. Signavio’s intuitive analysis, change management and execution solutions around process excellence include use cases like digital transformation, operational excellence and customer-centricity, placing them at the heart of global organizations.
Over 1 million users in more than 1,500 organizations worldwide rely on Signavio products to make processes part of their company’s DNA. Headquartered in Berlin, Germany, Signavio was founded in 2009 to address the need for a collaborative approach to process management.
Signavio was acquired by SAP in the first quarter of 2021. For more information, visit www.signavio.com
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