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Bizagi vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Bizagi offers substantial ROI with significant returns, cost-effectiveness, and competitive advantages, enhancing satisfaction among users.
Sentiment score
7.6
Pega Platform boosts efficiency, revenue, and ROI up to 80% through improved processes, automation, and quick digital transformation.
 

Customer Service

Sentiment score
7.0
Bizagi offers efficient customer service with occasional delays; premium plans improve responsiveness, though inconsistencies exist for others.
Sentiment score
6.8
Pega Platform's customer support receives mixed reviews; premium service users report higher satisfaction but slower response for critical issues.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
 

Scalability Issues

Sentiment score
6.6
Bizagi is scalable and suitable for medium-sized businesses, with growth potential and performance reliant on infrastructure quality.
Sentiment score
7.6
Pega Platform is scalable across industries with some performance challenges, requiring robust infrastructure and strategic capacity planning.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
 

Stability Issues

Sentiment score
7.0
Bizagi is reliable with minor update issues, appreciated for performance and stability, but occasional bugs accompany new features.
Sentiment score
7.7
Pega Platform is generally stable and reliable, but high task volumes or configurations can cause occasional glitches.
 

Room For Improvement

Bizagi requires enhancements in performance, integration, user interface, pricing, documentation, automation, reporting, marketing, and support.
Users report Pega Platform's complexity, UI issues, and limited customization, seeking improved AI, better support, and enhanced integration.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
 

Setup Cost

Bizagi offers a free modeler while the full BPM suite, with revised licensing prices, favors larger enterprises over smaller ones.
Pega Platform is costly for small businesses, offering scalable features and negotiable pricing, ideal for large enterprises.
It was less expensive than some of the other tools.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
 

Valuable Features

Bizagi offers a user-friendly, BPMN 2.0 compliant platform excelling in process modeling and automation with fast, agile development.
Pega Platform offers rapid deployment, strong integration, and flexible workflows with extensive functionalities for diverse industry needs.
It is open source.
The user interface is very good, making it easy for business people to understand.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
Management capabilities such as dashboards.
 

Categories and Ranking

Bizagi
Ranking in Business Process Management (BPM)
5th
Ranking in Process Automation
6th
Ranking in Rapid Application Development Software
16th
Ranking in Low-Code Development Platforms
11th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
81
Ranking in other categories
Business Process Design (4th), No-Code Development Platforms (5th), Process Mining (6th)
Pega Platform
Ranking in Business Process Management (BPM)
6th
Ranking in Process Automation
4th
Ranking in Rapid Application Development Software
9th
Ranking in Low-Code Development Platforms
7th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st)
 

Mindshare comparison

As of June 2025, in the Business Process Management (BPM) category, the mindshare of Bizagi is 6.4%, up from 5.7% compared to the previous year. The mindshare of Pega Platform is 5.5%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Paparao Nadipineni - PeerSpot reviewer
Enables budget review efficiency with open source advantages and workflow orchestration
Definitely, right now, it is purely open source, and we don't have much community support. If they add a few more capabilities like AIML and DocGen AI, these features would be good. Reporting capabilities can be improved more, and community support should be increased. Otherwise, people cannot onboard that particular technology easily.
Mallik-Kesavaraju - PeerSpot reviewer
Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow
The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.
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Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.
855,752 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
12%
Government
9%
Manufacturing Company
7%
Financial Services Firm
27%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How easy is it to migrate process flow charts (modeled using tools like Visio) into Bizagi?
I have been using Bizagi with a major project for a state government agency for about four years now. It is pretty straightforward to load in files that are BPMN 2.0 compliant. The option to load V...
What do you like most about Bizagi?
The natural notation is the best feature of Bizagi because it makes it compatible with other products.
What is your experience regarding pricing and costs for Bizagi?
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it. It was less expensive than some of the other tools.
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Comparisons

 

Also Known As

No data available
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

adidas, Audi, BNP Paribas, Deutsche Post DHL & many more - 500+ customer globally.
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Bizagi vs. Pega Platform and other solutions. Updated: May 2025.
855,752 professionals have used our research since 2012.