Pega Platform Reviews

I use Pega BPM as part of our consulting assignments and implementation initiatives.

I work for a consulting company that is an implementation partner for Pega.

We use Pega BPM for customer service and decision systems.

The best instrument for improving business processes in Pega BPM is the way it captures requirements. This part of the initial business analysis, coming up with the workflow, prototyping, and overall design in the initial phase of the project is the most important aspect. It is a game changer that adds value and reduces project initiation time.

AI Capabilities

Pega BPM has been integrating a lot of AI capabilities, and we are evaluating some of them. One example is robotic automation, which can analyze code changes and identify potential impacts in other areas, helping developers avoid missing anything.

The main use case is case management and process automation.

Pega BPM automates manual evaluations, converting what was eight hours of work into four or six hours of work. It has significantly saved time.

Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation.

The Pega Platform helps in integrating a lot of manual data and performing tasks that are not feasible manually, such as logging into management systems to get data. We have automated the system, which supports the handling of large volumes of work items efficiently.

In the Middle East, ministries such as the Ministry of Justice, Ministry of Labor, Ministry of Finance, Ministry of Education, and Ministry of Municipalities, are using Pega Platform as a front-end application for their citizens.

Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities. It allows for a unified platform with features like case management, BPM, service orchestration, low-code development, digital process automation, CRM, and decision-making, all integrated into a single platform.

The primary use case for this solution is business process management within a local bank. The environment involves handling various banking operations and customer interactions, where the solution aids in streamlining and automating processes.

The platform has significantly improved organizational efficiency by automating complex processes and enhancing operational flexibility. It has facilitated smoother workflow management and integration with existing systems, improving overall productivity.

Our company is the service provider for Pega BPM; we act as the IACs for three products from Pega. We recommend a product to our company's customers based on the requirement and their budget. 

If a customer is looking for a platform at the enterprise level, which comprises customer service, case management, BPM, and mobile features, our company recommends Pega BPM to them. 

When customers look for standalone applications, not at the enterprise level but a quick local platform they want to build some applications with, such as a leave management system or an attendance system, then we recommend other solutions than Pega. 

When an enterprise-level platform is required, which is Pro Code, our company recommends Comodo. If someone is looking for a case management platform to perform the BPM and native operations using native mobile apps but not the front-end processes, this is where our company will always recommend Comodo.  

The UI cannot be customized in the solution. 

PegaRULES is utilized to streamline the progression of a case or business process, guiding users through various stages and steps required to accomplish a specific task. PegaRULES offers built-in functionality for reporting and provides a basic user interface. It is currently implemented on an older version of the Pega platform, specifically Pega 7.1.7 or 7.2, which may employ technologies, such as Cosmos.

One of the key advantages of PegaRULES is its out-of-the-box capabilities, which eliminate the need to build certain functionalities from scratch. For instance, features like "get next" in process flows allow for the seamless continuation of a flow without the requirement of additional activity creation. This serves as an illustration of how existing components can be leveraged rather than starting from scratch. It provides a solid foundation, to begin with, and allows for enhancements at a higher level, making it a beneficial starting point.

The primary use case includes working with Pega Platform, but the organization is planning to switch to another solution soon.

While there may be stability issues, they are minimal.