

Pega Platform and GitLab compete in providing essential enterprise software solutions, with Pega focusing on BPM and GitLab on development and integration. GitLab may have an edge as it is more accessible to smaller organizations and offers premier CI/CD capabilities.
Features: Pega Platform stands out with critical features like rapid changes, fast prototyping, and strong case management and BPM. Its no-code solutions are well-suited for enterprise-level applications. GitLab is renowned for its robust CI/CD pipeline management, version control, and user-friendly code review tools. It is particularly favored for DevOps efficiency and seamless integration processes.
Room for Improvement: Pega Platform could enhance UI customization, integration capabilities, and address its high licensing costs. Complexity in learning and limited cloud presence are also cited areas for improvement. GitLab can improve integration with non-Kubernetes environments, offer enhanced reporting tools, and provide better security feature access at lower-tier plans. Both products could benefit from greater pricing flexibility.
Ease of Deployment and Customer Service: Pega Platform offers deployment flexibility across various cloud environments but faces inconsistent customer service, with slower support for complex issues. GitLab supports various deployment environments, and users generally find it easier to deploy and manage, receiving good support despite some challenges with unique issues.
Pricing and ROI: Pega Platform is associated with higher up-front costs and licensing complexity, potentially offering significant ROI for large enterprises that can utilize its comprehensive features. GitLab provides a more affordable solution with a free tier, although its premium features can be costly. It excels in offering cost-effective solutions for DevOps pipelines and repository management.
Regarding release frequency, previously we had one to two releases per week, but now we achieve daily or on-demand releases, resulting in a three to five-fold increase in release frequency.
Migrating to GitLab is bringing time-saving benefits, and everything is easier to automate.
We have saved time significantly, reducing deployment time from four hours to five minutes per deployment.
I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.
Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.
We have rarely needed to escalate issues to technical support since GitLab usually runs seamlessly.
I have interacted with architects for some advice during the implementation, and they were prompt in their response.
I have had meetings where they taught me, explained things, and provided guidance for starting from scratch.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
The technical support from Pega is very low, rating a one or two out of ten.
Pega's technical support team is very helpful.
It has all the features required for our coding and deployment needs, which makes it scalable to our changing requirements.
We're transitioning to OpenShift for future scalability with increased user numbers.
For scaling, other deployment options from GitLab's side need to be adopted.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
I have not encountered any performance or stability issues with GitLab so far.
The updates are frequent and demanding, happening at least once a week due to security reasons.
We raised a request with GitLab support, but they were unable to help because they could not find the root cause of what went wrong.
It would be beneficial to have a user-friendly interface for setting up these configurations, instead of just writing YAML files.
It is essential to conduct proper testing, such as unit tests and code coverage, within the SDLC pipelines.
GitLab can improve its user interface to make conflict resolution more user-friendly.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
For customer interactions, while the Pega Platform's AI-based decisioning and predictive analytics are great, the Process AI is not very popular yet, as it works on process data rather than customer data.
There are always areas for improvement, which they are addressing in every part of the patch releases.
Even when working in other small organizations, we opted for GitLab as it was cost-efficient.
The pricing of GitLab is reasonable, aligning with what I consider to be average compared to competitors.
The price is high, and it limits user accessibility.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
From a licensing perspective, it is higher than the competition.
As we implement automated testing and DevSecOps, it speeds up the process by forty to sixty percent.
The Ultimate version offers enhanced features for security scanning through DAST and SAST analysis, which have greatly benefitted our project workflow.
By integrating GitLab as a DevOps platform, we have enhanced agility, improved our time to market, and different teams can work collaboratively on various projects.
Pega Platform has positively impacted my organization by providing faster application development than traditional methods.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
| Product | Market Share (%) |
|---|---|
| Pega Platform | 6.1% |
| GitLab | 2.7% |
| Other | 91.2% |


| Company Size | Count |
|---|---|
| Small Business | 36 |
| Midsize Enterprise | 10 |
| Large Enterprise | 46 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 15 |
| Large Enterprise | 69 |
GitLab offers a secure and user-friendly platform for CI/CD pipeline management, code repository control, and collaboration, enhancing development speed and efficiency. It facilitates automation with extensive customization and tool integration, ideal for DevOps processes.
GitLab supports source code management, version control, and collaborative development. It's frequently used in CI/CD processes to automate builds and deployments while integrating DevOps practices. GitLab allows companies to manage repositories, automate pipelines, conduct code reviews, and maintain development lifecycles. The platform supports infrastructure and configuration management, enabling efficient code collaboration, deployment automation, and comprehensive repository handling. Many organizations commit and deploy developed code using GitLab's capabilities.
What are GitLab's most valuable features?In specific industries, GitLab serves as a backbone for source code management and CI/CD implementation. Companies leverage its capabilities for infrastructure management and deployment automation, thus streamlining project delivery timelines. Its ability to handle configuration management and code repositories effectively aids in maintaining development lifecycles, making it a preferred choice for organizations committed to enhancing their DevOps practices.
Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.
Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.
What are the key features of Pega Platform?
What benefits and ROI should users expect?
In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.
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