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GitLab vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
GitLab significantly boosts ROI by reducing deployment time, enhancing DevOps, automating processes, and supporting cost-effective, secure software development.
Sentiment score
7.1
Pega Platform boosts efficiency with quicker solutions, yielding significant ROI through cost savings, revenue increase, and improved customer satisfaction.
Migrating to GitLab is bringing time-saving benefits, and everything is easier to automate.
We have saved time significantly, reducing deployment time from four hours to five minutes per deployment.
 

Customer Service

Sentiment score
6.7
GitLab's customer service is generally positive, though some experience delays despite relying on stable resources and documentation.
Sentiment score
6.7
Pega Platform's support is mixed, offering knowledgeable help but facing issues with delays and responsiveness; premium support is costly.
We have rarely needed to escalate issues to technical support since GitLab usually runs seamlessly.
I have interacted with architects for some advice during the implementation, and they were prompt in their response.
I have had meetings where they taught me, explained things, and provided guidance for starting from scratch.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
The technical support from Pega is very low, rating a one or two out of ten.
Pega's technical support team is very helpful.
 

Scalability Issues

Sentiment score
7.3
GitLab is praised for its scalable, container-based architecture, adaptable for enterprises, with both vertical and horizontal scaling capabilities.
Sentiment score
7.6
Pega Platform offers scalable solutions for complex applications, though optimization and infrastructure are crucial for handling high loads.
It has all the features required for our coding and deployment needs, which makes it scalable to our changing requirements.
We're transitioning to OpenShift for future scalability with increased user numbers.
For scaling, other deployment options from GitLab's side need to be adopted.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
 

Stability Issues

Sentiment score
8.2
GitLab is highly stable and reliable, with minor issues and availability above 99%, though updates may disrupt self-hosted versions.
Sentiment score
7.6
Pega Platform is stable and resilient for complex tasks, though technical proficiency is needed for optimal performance.
I have not encountered any performance or stability issues with GitLab so far.
The updates are frequent and demanding, happening at least once a week due to security reasons.
 

Room For Improvement

GitLab needs better integration, user-friendly interfaces, improved documentation, enhanced security, stability, pricing, and advanced CI/CD and AI features.
Pega Platform needs improved UI, better integration, scalable performance, cost-effective licensing, comprehensive docs, and simpler upgrades.
It would be beneficial to have a user-friendly interface for setting up these configurations, instead of just writing YAML files.
It is essential to conduct proper testing, such as unit tests and code coverage, within the SDLC pipelines.
GitLab can improve its user interface to make conflict resolution more user-friendly.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
For customer interactions, while the Pega Platform's AI-based decisioning and predictive analytics are great, the Process AI is not very popular yet, as it works on process data rather than customer data.
My learning curve in robotics has been challenging.
 

Setup Cost

GitLab provides open-source and paid plans catering to various needs, with pricing comparable to market competitors.
Pega Platform is costly but offers ROI and value for large industries despite complex licensing and high fees.
Even when working in other small organizations, we opted for GitLab as it was cost-efficient.
The pricing of GitLab is reasonable, aligning with what I consider to be average compared to competitors.
The price is high, and it limits user accessibility.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
From a licensing perspective, it is higher than the competition.
 

Valuable Features

GitLab excels with CI/CD, seamless branch merging, robust security, and efficient collaboration, making it ideal for DevOps processes.
Pega Platform offers robust, scalable low-code solutions for seamless integration and digital transformation across diverse industries and frameworks.
As we implement automated testing and DevSecOps, it speeds up the process by forty to sixty percent.
The Ultimate version offers enhanced features for security scanning through DAST and SAST analysis, which have greatly benefitted our project workflow.
By integrating GitLab as a DevOps platform, we have enhanced agility, improved our time to market, and different teams can work collaboratively on various projects.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
 

Categories and Ranking

GitLab
Ranking in Rapid Application Development Software
10th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
85
Ranking in other categories
Application Security Tools (11th), Build Automation (1st), Release Automation (2nd), Static Application Security Testing (SAST) (7th), Software Composition Analysis (SCA) (5th), Enterprise Agile Planning Tools (2nd), Fuzz Testing Tools (2nd), DevSecOps (1st)
Pega Platform
Ranking in Rapid Application Development Software
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
83
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (6th), Process Automation (4th), Low-Code Development Platforms (7th)
 

Mindshare comparison

As of August 2025, in the Rapid Application Development Software category, the mindshare of GitLab is 3.6%, up from 1.0% compared to the previous year. The mindshare of Pega Platform is 6.5%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Rohit Kesharwani - PeerSpot reviewer
Improved agility and time to market with CI/CD enhancements
The CI/CD pipelines in GitLab are highly valuable. Another important feature is the single source of repository, allowing efficient repository management and source code management. GitLab provides manageability by allowing us to manage source code effectively through separate repositories. Additionally, GitLab enables the creation of individual CI/CD pipelines for each repository, making software more agile. By integrating GitLab as a DevOps platform, we have enhanced agility, improved our time to market, and different teams can work collaboratively on various projects.
reviewer4848291 - PeerSpot reviewer
Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.
Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.
report
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
14%
Government
11%
Manufacturing Company
11%
Financial Services Firm
26%
Computer Software Company
12%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about GitLab?
I find the features and version control history to be most valuable for our development workflow. These aspects provide us with a clear view of changes and help us manage requests efficiently.
What is your experience regarding pricing and costs for GitLab?
The pricing and cost are on par with other tools and are neither too expensive nor cheap.
What needs improvement with GitLab?
Regarding improvements, making task management is something that GitLab can potentially make easier, similar to what DevOps or Jira does.
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Comparisons

 

Also Known As

Fuzzit
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

1. NASA  2. IBM  3. Sony  4. Alibaba  5. CERN  6. Siemens  7. Volkswagen  8. ING  9. Ticketmaster  10. SpaceX  11. Adobe  12. Intuit  13. Autodesk  14. Rakuten  15. Unity Technologies  16. Pandora  17. Electronic Arts  18. Nordstrom  19. Verizon  20. Comcast  21. Philips  22. Deutsche Telekom  23. Orange  24. Fujitsu  25. Ericsson  26. Nokia  27. General Electric  28. Cisco  29. Accenture  30. Deloitte  31. PwC  32. KPMG
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about GitLab vs. Pega Platform and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.