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GitLab vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
GitLab offers excellent ROI by reducing deployment time, supporting users, improving DevOps scores, and enhancing project management.
Sentiment score
7.6
Pega Platform boosts efficiency, revenue, and ROI up to 80% through improved processes, automation, and quick digital transformation.
We have saved time significantly, reducing deployment time from four hours to five minutes per deployment.
Migrating to GitLab is bringing time-saving benefits, and everything is easier to automate.
 

Customer Service

Sentiment score
6.8
GitLab's customer support is generally well-regarded, with users appreciating community forums, fast responses for paid versions, and third-party assistance.
Sentiment score
6.8
Pega Platform's customer support receives mixed reviews; premium service users report higher satisfaction but slower response for critical issues.
I have interacted with architects for some advice during the implementation, and they were prompt in their response.
I have had meetings where they taught me, explained things, and provided guidance for starting from scratch.
They utilize a severity and priority ticket system, with corresponding SLAs, to address our inquiries efficiently.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
 

Scalability Issues

Sentiment score
7.4
GitLab's scalable container architecture efficiently manages diverse user sizes, with potential improvements for large deployments and on-premises setups.
Sentiment score
7.6
Pega Platform is scalable across industries with some performance challenges, requiring robust infrastructure and strategic capacity planning.
It has all the features required for our coding and deployment needs, which makes it scalable to our changing requirements.
For scaling, other deployment options from GitLab's side need to be adopted.
We're transitioning to OpenShift for future scalability with increased user numbers.
 

Stability Issues

Sentiment score
8.3
GitLab is highly stable, with minimal glitches, reliable performance under pressure, and user satisfaction ratings of 7-10.
Sentiment score
7.7
Pega Platform is generally stable and reliable, but high task volumes or configurations can cause occasional glitches.
I have not encountered any performance or stability issues with GitLab so far.
 

Room For Improvement

GitLab requires better AWS integration, UI, documentation, project management, security, and reduced pricing with enhanced leadership dashboards and testing tools.
Users report Pega Platform's complexity, UI issues, and limited customization, seeking improved AI, better support, and enhanced integration.
It is essential to conduct proper testing, such as unit tests and code coverage, within the SDLC pipelines.
It would be beneficial to have a user-friendly interface for setting up these configurations, instead of just writing YAML files.
GitLab is a great tool for developers, it lacks project planner features.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
 

Setup Cost

GitLab offers free and paid plans, with enterprise options valued for features but sometimes seen as expensive.
Pega Platform is costly for small businesses, offering scalable features and negotiable pricing, ideal for large enterprises.
The price is high, and it limits user accessibility.
The cost depends on the subscription plan adopted, such as premium or ultimate, typically charged per user.
The pricing of GitLab is reasonable, aligning with what I consider to be average compared to competitors.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
 

Valuable Features

GitLab excels in CI/CD with user-friendly interfaces, seamless integration, automation, and scalability, enhancing productivity and collaboration.
Pega Platform offers rapid deployment, strong integration, and flexible workflows with extensive functionalities for diverse industry needs.
The Ultimate version offers enhanced features for security scanning through DAST and SAST analysis, which have greatly benefitted our project workflow.
As we implement automated testing and DevSecOps, it speeds up the process by forty to sixty percent.
By integrating GitLab as a DevOps platform, we have enhanced agility, improved our time to market, and different teams can work collaboratively on various projects.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
Management capabilities such as dashboards.
 

Categories and Ranking

GitLab
Ranking in Rapid Application Development Software
11th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
83
Ranking in other categories
Application Security Tools (9th), Build Automation (1st), Release Automation (2nd), Static Application Security Testing (SAST) (7th), Software Composition Analysis (SCA) (5th), Enterprise Agile Planning Tools (2nd), Fuzz Testing Tools (2nd), DevSecOps (3rd)
Pega Platform
Ranking in Rapid Application Development Software
6th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (6th), Process Automation (3rd), Low-Code Development Platforms (7th)
 

Mindshare comparison

As of May 2025, in the Rapid Application Development Software category, the mindshare of GitLab is 3.2%, up from 0.7% compared to the previous year. The mindshare of Pega Platform is 6.3%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Gaurav Chandel - PeerSpot reviewer
Boosted productivity with automated pipelines and seamless collaboration
There are some challenges with repository file management as GitLab may struggle to manage larger files. Improvements could be made regarding size management and file partitioning. Also, the UI has remained the same for a couple of years and could benefit from an update with AI features and better customization.
Mallik-Kesavaraju - PeerSpot reviewer
Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow
The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.
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Top Industries

By visitors reading reviews
Educational Organization
22%
Financial Services Firm
12%
Computer Software Company
12%
Manufacturing Company
9%
Financial Services Firm
28%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about GitLab?
I find the features and version control history to be most valuable for our development workflow. These aspects provide us with a clear view of changes and help us manage requests efficiently.
What is your experience regarding pricing and costs for GitLab?
The pricing of GitLab is reasonable, aligning with what I consider to be average compared to competitors.
What needs improvement with GitLab?
Certain features in Jira are not available in GitLab, such as the functionality to have weights at the milestone and epic levels. Hopefully, these features will be resolved with work items in GitLa...
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Comparisons

 

Also Known As

Fuzzit
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

1. NASA  2. IBM  3. Sony  4. Alibaba  5. CERN  6. Siemens  7. Volkswagen  8. ING  9. Ticketmaster  10. SpaceX  11. Adobe  12. Intuit  13. Autodesk  14. Rakuten  15. Unity Technologies  16. Pandora  17. Electronic Arts  18. Nordstrom  19. Verizon  20. Comcast  21. Philips  22. Deutsche Telekom  23. Orange  24. Fujitsu  25. Ericsson  26. Nokia  27. General Electric  28. Cisco  29. Accenture  30. Deloitte  31. PwC  32. KPMG
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about GitLab vs. Pega Platform and other solutions. Updated: April 2025.
850,236 professionals have used our research since 2012.