Try our new research platform with insights from 80,000+ expert users

Oracle Fusion Service pros and cons

Vendor: Oracle

4.3 out of 5

34 reviews
91% willing to recommend

Pros & Cons summary

Oracle Fusion Service automates tasks, focusing on customer care with global accessibility, quick deployment, and AI chatbots. It supports seamless integration with solutions like Cisco PBX, but challenges with Oracle Service Cloud for older platforms exist. Users report documentation issues and performance problems with ERP Cloud API calls. The desire for simpler user creation, better personalization, and improved interaction capabilities highlights areas for improvement, particularly in licensing and Sandbox data integrity.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Oracle Fusion Service enhances productivity with automation and time efficiency in managing transactions and customer care.

It provides excellent integration capabilities with multiple systems, including seamless API support.

Oracle Fusion Service is entirely cloud-based, offering users easy access from any location and rapidly deployable applications worldwide.

Its scalability and flexibility are crucial features, enabling businesses to adapt quickly.

Oracle Fusion Service supports multichannel communication, including leveraging chatbots and AI technologies for improved interaction.

CONS

Oracle Fusion Service would benefit from improvements in its financial functionality and search capabilities.

The documentation needs enhancement due to a lack of proper resources.

The initial setup phase is difficult, requiring more user-friendly integration.

Licensing methods could be optimized as Oracle counts users irrespective of roles or usage.

The integration for older platforms within Oracle Service Cloud requires improvement.

Oracle Fusion Service Pros review quotes

Consultant at Deloitte

Oct 2, 2025

Multichannel communication can be enabled utilizing Oracle Fusion Service, including chatbots and AI chatbots.

Read full review

Hitesh Kunchakuri

Associate Consultant at University of California at Davis

Dec 18, 2023

The most valuable feature of the solution is that a company can maintain all of its HR data without any issues.

Read full review

JK

software developer at IT Convergence

Nov 2, 2023

Oracle's strength lies in swiftly building and deploying enterprise applications globally.

Read full review

Oracle Fusion Service

Free Report: Oracle Fusion Service Reviews and More

Learn what your peers think about Oracle Fusion Service. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.

871,358 professionals have used our research since 2012.

HodaAboul Fotouh

Product Development Manager at Raya Integration

Aug 19, 2024

It supports various APIs and connectors, enabling seamless communication with other systems, including both Oracle products and third-party applications.

Read full review

Solutions Architect at Western Digital

Jan 10, 2025

I find the ERP Fusion Console valuable since it centralizes all the modules like order management.

Read full review

CRM Specialist at Allied Bank Limited

Oct 2, 2024

Oracle Fusion's scalability and flexibility are its most valuable features.

Read full review

Category Specialist at Majid Al Futtaim

May 3, 2024

Oracle Fusion Service offers good efficiency.

Read full review

Operations director at FeatherThread LLP

Oct 27, 2023

The solution is completely cloud-based and very easy to access from anywhere.

Read full review

NH

Oracle Techno Sales consultant at a tech services company with 201-500 employees

Jul 6, 2023

Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice.

Read full review

Alioune Badara DIOP

CEO at Wango

Sep 6, 2022

The solution changes the way clients work to make it easier and faster.

Read full review

Show 10 more reviews (out of 21)

Oracle Fusion Service Cons review quotes

Consultant at Deloitte

Oct 2, 2025

The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up.

Read full review

Hitesh Kunchakuri

Associate Consultant at University of California at Davis

Dec 18, 2023

The product's option to upload payroll data doesn't work seamlessly.

Read full review

JK

software developer at IT Convergence

Nov 2, 2023

The UI experience needs refinement to enhance user-friendliness.

Read full review

Oracle Fusion Service

Free Report: Oracle Fusion Service Reviews and More

Learn what your peers think about Oracle Fusion Service. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.

871,358 professionals have used our research since 2012.

HodaAboul Fotouh

Product Development Manager at Raya Integration

Aug 19, 2024

Some features that require improvement include the location functionality and certain aspects of the CRM.

Read full review

Solutions Architect at Western Digital

Jan 10, 2025

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher.

Read full review

CRM Specialist at Allied Bank Limited

Oct 2, 2024

The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions.

Read full review

Category Specialist at Majid Al Futtaim

May 3, 2024

The product's initial setup phase was very difficult.

Read full review

Operations director at FeatherThread LLP

Oct 27, 2023

Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation.

Read full review

NH

Oracle Techno Sales consultant at a tech services company with 201-500 employees

Jul 6, 2023

Oracle changed the means by which users are created in the system. I would like this to be easier to implement.

Read full review

Alioune Badara DIOP

CEO at Wango

Sep 6, 2022

Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise.

Read full review

Show 10 more reviews (out of 21)

Product Categories

Product Categories

CRM Customer Engagement Centers

Marketing Management

Popular Comparisons

Popular Comparisons

Microsoft Dynamics CRM vs Oracle Fusion Service

monday.com vs Oracle Fusion Service

Salesforce Sales Cloud vs Oracle Fusion Service

SAP CRM vs Oracle Fusion Service

Zendesk vs Oracle Fusion Service

Odoo vs Oracle Fusion Service

Siebel CRM vs Oracle Fusion Service

Salesforce Service Cloud vs Oracle Fusion Service

Oracle CRM vs Oracle Fusion Service

Oracle CX Sales vs Oracle Fusion Service

Pega CRM vs Oracle Fusion Service

Sales Creatio vs Oracle Fusion Service

ServiceNow Customer Service Management vs Oracle Fusion Service

SugarCRM Platform vs Oracle Fusion Service

Eptica WCS Suite vs Oracle Fusion Service

See all alternatives

Product Categories

Product Categories

CRM Customer Engagement Centers

Marketing Management

Popular Comparisons

Popular Comparisons

Microsoft Dynamics CRM vs Oracle Fusion Service

monday.com vs Oracle Fusion Service

Salesforce Sales Cloud vs Oracle Fusion Service

SAP CRM vs Oracle Fusion Service

Zendesk vs Oracle Fusion Service

Odoo vs Oracle Fusion Service

Siebel CRM vs Oracle Fusion Service

Salesforce Service Cloud vs Oracle Fusion Service

Oracle CRM vs Oracle Fusion Service

Oracle CX Sales vs Oracle Fusion Service

Pega CRM vs Oracle Fusion Service

Sales Creatio vs Oracle Fusion Service

ServiceNow Customer Service Management vs Oracle Fusion Service

SugarCRM Platform vs Oracle Fusion Service

Eptica WCS Suite vs Oracle Fusion Service

See all alternatives

Related questions

23

Looking for a CRM that would best integrate with Office 365

19

When evaluating CRM, what aspect do you think is the most important to look for?

19

Interested in integrating Dynamics CRM integrated with back end system, has anyone done this?

15

What are the biggest reasons for migrating to Salesforce from other CRMs?

15

What are the pros and cons of MS dynamics vs. Salesforce CRM?

13

Salesforce.com is positioned in the Leaders Quadrant in the 2014 Gartner report. What are your experiences with it?

83

What is the best customer onboarding software to work with Temenos T24 (an integrated core banking solution)?

28

What is the best CRM for a small company?

29

What is the best CRM for a new Real Estate Agent?

27

What is the best CRM for a drinks retail and private membership club?