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Oracle Service Cloud Pros

Ngole Ngole - PeerSpot reviewer
Oracle Techno Sales consultant at a tech services company with 201-500 employees
Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice.
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Alioune Badara DIOP - PeerSpot reviewer
CEO at Wango
The solution changes the way clients work to make it easier and faster.
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Marcelo Lara - PeerSpot reviewer
Coordinate IT Operations at Enex
Oracle Service Cloud could improve the integration for older platforms.
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Oracle Service Cloud Cons

Ngole Ngole - PeerSpot reviewer
Oracle Techno Sales consultant at a tech services company with 201-500 employees
Oracle changed the means by which users are created in the system. I would like this to be easier to implement.
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Alioune Badara DIOP - PeerSpot reviewer
CEO at Wango
Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise.
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Marcelo Lara - PeerSpot reviewer
Coordinate IT Operations at Enex
Oracle Service Cloud could improve the integration for older platforms.
View full review »
Buyer's Guide
CRM
September 2022
Find out what your peers are saying about Oracle, Microsoft, Pega and others in CRM. Updated: September 2022.
635,162 professionals have used our research since 2012.