IFS Cloud Platform vs Oracle Fusion Service comparison

IFS and Oracle are both solutions in the CRM category. IFS is ranked #27 with an average rating of 7.8, while Oracle is ranked #12 with an average rating of 8.2. IFS holds a 0.8% mindshare in CRM, compared to Oracle’s 0.8% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 91% of Oracle users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

4,441 Views
533 Comparison Views

87% willing to recommend

Oracle Fusion Service

Read 35 Oracle Fusion Service reviews

1,131 Views
735 Comparison Views

91% willing to recommend

IFS Cloud Platform

Oracle Fusion Service

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle Fusion Service and IFS Cloud Platform are competitors in the cloud service category. Oracle Fusion Service has an advantage in omni-channel capabilities, making it suitable for diverse customer service interactions, while IFS Cloud Platform's strength lies in its customizable and industry-specific modules.

Features: Oracle Fusion Service is recognized for its comprehensive omni-channel service, robust knowledge base, and integrated reporting that adapts to various business needs. IFS Cloud Platform features an open architecture allowing extensive customization, integration with other systems, and offers industry-specific modules beneficial for sectors like manufacturing and field service management.

Room for Improvement: Oracle Fusion Service could enhance customization for the B2B market, improve mobile app functionality, and refine its user interface. IFS Cloud Platform needs to simplify its implementation process, provide clearer error messaging, and offer improved mobile compatibility and better support services.

Ease of Deployment and Customer Service: Oracle Fusion Service is broadly deployed across public and hybrid clouds, focusing on accessibility and global reach, with noted improvements in customer support requiring faster issue resolution. IFS Cloud Platform focuses on on-premises and hybrid models, providing robust customization but complex deployment for larger enterprises. Its customer service is highly rated, with technical support being a strong component despite minor delays.

Pricing and ROI: Oracle Fusion Service is seen as a pricier option with usage-based pricing, offering scalability but challenging for smaller companies. It provides significant ROI through tailored module selection for specific needs. IFS Cloud Platform offers competitive pricing appealing to large enterprises, featuring modular scalability and consistent ROI. Oracle's flexible pricing is contrasted by IFS's appeal to larger businesses seeking specific functionalities.

To learn more, read our detailed IFS Cloud Platform vs. Oracle Fusion Service Report (Updated: September 2025).

Buyer's Guide

IFS Cloud Platform vs. Oracle Fusion Service

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.1

Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.

Sentiment score

6.9

Oracle Fusion Service enhances ROI by improving customer experiences, reducing costs, and offering personalized payment models for efficiency.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

Within CRM, I have worked on B2C service and sales extensively.

Dhivakar I

Consultant at Deloitte

For more quotes and insights, download the Oracle Fusion Service report

Customer Service

Sentiment score

5.7

Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.

Sentiment score

5.6

Oracle Fusion Service is well-rated but needs improvement in response times and staff expertise, despite effective escalation options.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

Sometimes the technical support is knowledgeable and helpful.

Dhivakar I

Consultant at Deloitte

Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.

MahaboobPasha

Solutions Architect at Western Digital

For more quotes and insights, download the Oracle Fusion Service report

Scalability Issues

Sentiment score

7.8

IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.

Sentiment score

8.3

Oracle Fusion Service is highly scalable and adaptable, supporting thousands of users effortlessly with flexible licensing and cloud support.

IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

Initially, we had ten ERPs, and I have added more since.

MahaboobPasha

Solutions Architect at Western Digital

Regarding scalability, the solution provides useful configurations that clients can utilize effectively.

Dhivakar I

Consultant at Deloitte

For more quotes and insights, download the Oracle Fusion Service report

Stability Issues

Sentiment score

8.0

IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.

Sentiment score

8.0

Oracle Fusion Service is praised for stability and performance, though improvements are needed in the Sandbox area.

Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

If work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up.

Dhivakar I

Consultant at Deloitte

For more quotes and insights, download the Oracle Fusion Service report

Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.

Oracle Fusion Service requires better customization, UI enhancements, integration, cost-efficiency, documentation clarity, mobile development, and improved customer experience features.

There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.

MahaboobPasha

Solutions Architect at Western Digital

Simpler integration capabilities.

Prasan Edirisinghe

Associate Architect-Technology at Virtusa Global

It is currently restricted to Groovy scripting.

Dhivakar I

Consultant at Deloitte

For more quotes and insights, download the Oracle Fusion Service report

Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.

Oracle Fusion Service pricing is flexible but perceived as high, with varying opinions on its competitiveness and cost-effectiveness.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

Regarding licensing cost, according to each country's conditions, for Egypt, it's so expensive.

GeorgeShokry

Oracle HCM Manager at PwC

I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.

MahaboobPasha

Solutions Architect at Western Digital

For more quotes and insights, download the Oracle Fusion Service report

Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.

Oracle Fusion Service provides comprehensive omni-channel communication, advanced AI features, and customizable tools for seamless, scalable customer service.

Thangaraj Ramasamy

Consultant at Arcwide

There are fewer fields on the user screen compared to other products.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

For more quotes and insights, download the IFS Cloud Platform report

The company has invested in ERP Cloud, and the seeded APIs and VIP features allow for customization using Groovy script.

MahaboobPasha

Solutions Architect at Western Digital

Based on utilizing Groovy scripts and JavaScript, we can integrate with other external systems.

Dhivakar I

Consultant at Deloitte

For HCM, it makes the life of users easier for self-service, payroll run, and applying tax according to the country, where different tax laws according to the country are very easy in Fusion.

GeorgeShokry

Oracle HCM Manager at PwC

For more quotes and insights, download the Oracle Fusion Service report

Categories and Ranking

IFS Cloud Platform

Ranking in CRM

27th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Customer Experience Management (9th), Field Service Management (2nd), Help Desk Software (17th), ERP (17th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (4th), Local Government CRM (13th), IT Asset Management (11th), IT Service Management (ITSM) (14th), License Management (2nd)

Oracle Fusion Service

Ranking in CRM

12th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), Marketing Management (7th)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of IFS Cloud Platform is 0.8%, up from 0.5% compared to the previous year. The mindshare of Oracle Fusion Service is 0.8%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Oracle Fusion Service	0.8%
IFS Cloud Platform	0.8%
Other	98.4%

CRM

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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Dhivakar I

Consultant at Deloitte

Have faced persistent configuration issues and performance delays that slow down large workflows

From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with complex programs. The customer's websites face issues with loading properly, and response time gets longer when implementing larger workflows. This could be improved to achieve lower response times even with larger workflows involving multiple system integrations and complex architecture. The agent decay capabilities need improvement in future releases. Currently, there are some agent decay configurations available for developers to implement, but this area needs enhancement. Performance issues exist in the Sandbox area. The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up. This has caused significant rework and effort multiple times. Technical support can be challenging to work with. When facing product-related issues or configuration problems, the support experience varies. Sometimes the technical support is knowledgeable and helpful, but often they redirect problems elsewhere and cause delays in resolution.

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

11%

Energy/Utilities Company

Comms Service Provider

Manufacturing Company

10%

Healthcare Company

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	22

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

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What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

See all answers

What is your primary use case for Oracle Service Cloud?

I have been working on implementing Oracle Fusion Service to mainly higher education industry clients and one banking client. Before that, I was working with financial services-based solutions for ...

See all answers

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 18% of the time

IBM Maximo vs IFS Cloud Platform

Compared 8% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 6% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 6% of the time

ServiceNow vs IFS Cloud Platform

Compared 5% of the time

More IFS Cloud Platform Competitors

Siebel CRM vs Oracle Fusion Service

Compared 13% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 11% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 9% of the time

Salesforce Sales Cloud vs Oracle Fusion Service

Compared 9% of the time

Microsoft Dynamics CRM vs Oracle Fusion Service

Compared 9% of the time

More Oracle Fusion Service Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

October 2025

Download IFS Cloud Platform product report

Buyer's Guide

Oracle Fusion Service

October 2025

Download Oracle Fusion Service product report

Also Known As

IFS Applications, Assyst, IFS Cloud

Oracle Service Cloud, Oracle RightNow

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Buyer's Guide

IFS Cloud Platform vs. Oracle Fusion Service

September 2025

Free Report: IFS Cloud Platform vs. Oracle Fusion Service

Find out what your peers are saying about IFS Cloud Platform vs. Oracle Fusion Service and other solutions. Updated: September 2025.

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