Oracle Fusion Service vs Teradata comparison

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Oracle Fusion Service

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Executive SummaryUpdated on Jul 27, 2025

Oracle Fusion Service and Teradata compete in the enterprise IT solutions category. Oracle Fusion Service appears to have an edge in customer interaction capabilities, while Teradata is strong in handling extensive data analytics efficiently.

Features: Oracle Fusion Service offers a comprehensive omni-channel suite for seamless customer interactions through chat, co-browsing, and smart assistants. It also enables quick deployment and scalability, enhanced by an advanced knowledge base with robust NLP technology. Teradata focuses on performance and scalability, featuring parallel processing, sophisticated data management, and intelligent scan elimination, efficiently managing large data volumes for analytics purposes.

Room for Improvement: Oracle Fusion Service can improve by enhancing its B2B capabilities, offering better customization, and improving older platform integration. Users have pointed out the complexity of some newer modules and the business rules UI. Teradata could enhance its cloud adoption and cost structure to remain competitive, focusing on handling unstructured data better and offering improved scalability. Expanding and simplifying training resources and integration capabilities would also be beneficial.

Ease of Deployment and Customer Service: Oracle Fusion Service provides flexible deployment options across public, private, and hybrid clouds, whereas Teradata remains focused on on-premises setups with slower cloud adoption. Oracle’s customer service receives positive feedback, but there are occasional delays in some regions. Teradata's customer service is recognized for its knowledge, yet lacks vertical industry-specific support while maintaining robust technical support.

Pricing and ROI: Oracle Fusion Service's pricing is high, particularly for smaller businesses, though its flexible SaaS model allows for usage-based cost customization, potentially leading to strong ROI through efficiency gains. Teradata, while expensive, is noted for its value in large-scale data management and has become more affordable with competitive cloud models. Its high performance contributes to a favorable ROI despite the initial cost.

To learn more, read our detailed Oracle Fusion Service vs. Teradata Report (Updated: July 2025).

Oracle Fusion Service vs. Teradata

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.5

Oracle Fusion Service enhances customer experience, reduces costs, and offers substantial ROI, supported by integrated reporting and strong partnerships.

Sentiment score

8.1

Teradata boosts analytics speed over 100%, enhancing customer service and satisfaction, with high ROI and user approval.

No quotes available

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No quotes available

For more quotes and insights, download the Teradata report

Customer Service

Sentiment score

6.0

Oracle Fusion Service's customer support is knowledgeable but slow, with service rated 7-9/10 and regional disparities noted.

Sentiment score

7.1

Teradata's customer service is praised for expertise but criticized for delays, with ratings ranging from 6 to 10 out of 10.

Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.

For more quotes and insights, download the Oracle Fusion Service report

Solutions Architect at Western Digital

The technical support from Teradata is quite advanced.

Principal Consultant & Director at Quensulting

Customer support is very good, rated eight out of ten under our essential agreement.

For more quotes and insights, download the Teradata report

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

Scalability Issues

Sentiment score

8.3

Oracle Fusion Service is highly scalable, supporting seamless expansion for all organization sizes with high user satisfaction ratings.

Sentiment score

7.4

Teradata is praised for its scalability, speed, and flexibility, despite some complexity and cost challenges in cloud environments.

Initially, we had ten ERPs, and I have added more since.

For more quotes and insights, download the Oracle Fusion Service report

Solutions Architect at Western Digital

This expansion can occur without incurring downtime or taking systems offline.

Principal Consultant & Director at Quensulting

Scalability is complex as you need to purchase a license and coordinate with Teradata for additional disk space and CPU.

For more quotes and insights, download the Teradata report

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

Stability Issues

Sentiment score

8.1

Oracle Fusion Service is highly stable, supporting large-scale operations with minimal disruptions and proactive management of minor outages.

Sentiment score

8.4

Teradata excels in stability with minimal downtime, robust architecture, 99.9% uptime, and reliable performance, despite minor large dataset issues.

No quotes available

For more quotes and insights, download the Oracle Fusion Service report

I find the stability to be almost a ten out of ten.

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

The workload management and software maturity provide a reliable system.

For more quotes and insights, download the Teradata report

Principal Consultant & Director at Quensulting

Room For Improvement

Oracle Fusion Service needs improvements in user experience, pricing, integration, performance, documentation, and modern functionalities for large enterprises.

Teradata users seek better transaction processing, enhanced scalability, modern interface, cloud focus, advanced analytics, and improved support and documentation.

Simpler integration capabilities.

Prasan Edirisinghe

Associate Architect-Technology at Virtusa Global

When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.

For more quotes and insights, download the Oracle Fusion Service report

Solutions Architect at Western Digital

Unlike SQL and Oracle, which have in-built replication capabilities, we don't have similar functionality with Teradata.

For more quotes and insights, download the Teradata report

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

Setup Cost

Oracle Fusion Service offers flexible pricing but can be costly for small businesses; efficient license management is essential.

Teradata's high cost is justified by its superior performance, competitive total ownership costs, and flexible pricing models.

I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.

For more quotes and insights, download the Oracle Fusion Service report

Solutions Architect at Western Digital

Teradata is much more expensive than SQL, which is well-performed and cheaper.

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

Initially, it may seem expensive compared to similar cloud databases, however, it offers significant value in performance, stability, and overall output once in use.

For more quotes and insights, download the Teradata report

Principal Consultant & Director at Quensulting

Valuable Features

Oracle Fusion Service enhances customer interaction and streamlines operations with omni-channel communication, integration, automation, and flexible customization.

Teradata offers efficient, scalable data management with fast query performance, robust security, automation, and cloud flexibility for businesses.

There are ERP connectors available for Oracle middleware, enabling seamless integration through a drag-and-drop interface.

For more quotes and insights, download the Oracle Fusion Service report

Solutions Architect at Western Digital

There is also a focus on maintaining efficiency, and it is a significant time saver.

Prasan Edirisinghe

Associate Architect-Technology at Virtusa Global

The data mover is valuable over the last two years as it allows us to achieve data replication to our disaster recovery systems.

For more quotes and insights, download the Teradata report

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

Categories and Ranking

Oracle Fusion Service

Ranking in Marketing Management

7th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), CRM (11th)

Teradata

Ranking in Marketing Management

6th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Customer Experience Management (6th), Backup and Recovery (20th), Data Integration (15th), Relational Databases Tools (8th), Data Warehouse (3rd), BI (Business Intelligence) Tools (9th), Cloud Data Warehouse (4th)

Mindshare comparison

As of August 2025, in the Marketing Management category, the mindshare of Oracle Fusion Service is 1.4%, up from 1.0% compared to the previous year. The mindshare of Teradata is 3.3%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Marketing Management

Featured Reviews

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

Solutions Architect at Western Digital

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

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Harnessing advanced parallelism for top performance while embracing cloud trends

Principal Consultant & Director at Quensulting

Teradata is primarily used for data warehousing across all customers. My clients have built-in applications that use Teradata, and their use varies from customer to customer, depending on the industry and database size. The primary function is as an OLAP analytical ecosystem Scalability is…

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Comparison Review

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Aug 5, 2015

Netezza vs. Teradata

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Financial Services Firm

11%

Healthcare Company

Computer Software Company

Financial Services Firm

26%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

Comparing Teradata and Oracle Database, which product do you think is better and why?

I have spoken to my colleagues about this comparison and in our collective opinion, the reason why some people may declare Teradata better than Oracle is the pricing. Both solutions are quite simi...

Which companies use Teradata and who is it most suitable for?

Before my organization implemented this solution, we researched which big brands were using Teradata, so we knew if it would be compatible with our field. According to the product's site, the comp...

Is Teradata a difficult solution to work with?

Teradata is not a difficult product to work with, especially since they offer you technical support at all levels if you just ask. There are some features that may cause difficulties - for example,...

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Product Reports

Download Oracle Fusion Service product report

Oracle Fusion Service

August 2025

Download Teradata product report

July 2025

Also Known As

Oracle Service Cloud, Oracle RightNow

IntelliFlex, Aster Data Map Reduce, , QueryGrid, Customer Interaction Manager, Digital Marketing Center, Data Mover, Data Stream Architecture

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Teradata is a scalable data analytics platform designed to meet enterprise demands for large-scale data management and processing, focusing on performance, scalability, and security for complex query executions.

As a leading data warehousing solution, Teradata integrates advanced analytics enabling organizations to derive insights from massive datasets. It supports high-volume data workloads with its architecture optimized for analytical queries. Users benefit from its robust scalability, allowing seamless expansion as data grows. Teradata's SQL engine is compatible with a wide range of data types, ensuring flexibility in data analysis. With advanced security measures, it protects sensitive data across various environments, providing peace of mind to users handling critical information.

What are the most important features of Teradata?

Linear Scalability: Easily expands data processing capabilities to handle increasing data loads without performance degradation.
Advanced Analytics: Supports complex analytical operations integrating machine learning and AI for predictive insights.
SQL Compatibility: Offers a comprehensive SQL interface that supports complex queries across diverse data types.
Data Security: Implements rigorous security protocols to protect data integrity and confidentiality.

What benefits and ROI should users look for?

Improved Decision-Making: Derive actionable insights quickly for strategic business decisions.
Cost Efficiency: Optimized resource usage reduces operational costs associated with data processing.
Increased Productivity: Streamlined data operations save time, allowing teams to focus on analysis.
Enhanced Scalability: Seamless growth without significant additional investment as data volumes increase.

Teradata is widely used in industries like finance, telecommunications, and healthcare, where data-driven decisions are critical. Companies leverage its robust analytics capabilities to enhance customer experiences, streamline operations, and ensure compliance with regulatory requirements. In these sectors, quick access to data insights can significantly impact competitive advantage.

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

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