OpenText Extended ECM Reviews

Name: OpenText Extended ECM
Brand: OpenText
Rating: 3.9 (21 reviews)

Vendor: OpenText

3.9 out of 5

21 reviews
96% willing to recommend

1,810 followers

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What is OpenText Extended ECM?

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

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OpenText Extended ECM is the #3 ranked solution in top Enterprise Content Management solutions and #12 ranked solution in top Content Collaboration Platforms. PeerSpot users give OpenText Extended ECM an average rating of 7.8 out of 10. OpenText Extended ECM is most commonly compared to SharePoint: OpenText Extended ECM vs SharePoint. OpenText Extended ECM is popular among the large enterprise segment, accounting for 67% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 14% of all views.

Buyer's Guide

OpenText Extended ECM

May 2025

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Featured OpenText Extended ECM reviews

Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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Mukesh Giri

Senior Solution Architect at Freeport LNG Development, L.P.

Our company has implemented a few customized application integrations in-house with OpenText Extended ECM, but we haven't tried any large integrations with high-end vendors. The product's maintenance depends on the number of user capacity licenses. Due to its complexities, Deploying OpenText Extended ECM for engineering use cases can be highly time-consuming. For engineering use cases, sketches of each file of GB size can be stored and managed by OpenText Extended ECM. The solution is being used mainly in our organization for applications built in Texas, but I have personally carried out OpenText Extended ECM deployments in the US for one of the customers. The applications' network and WAN are hosted internally in our organization.

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Bala Raju

Application Development Team Lead at Accenture

There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText. I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level. With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.

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OpenText Extended ECM mindshare

Product category:

As of June 2025, the mindshare of OpenText Extended ECM in the Enterprise Content Management category stands at 11.5%, up from 10.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Content Management

PeerResearch reports based on OpenText Extended ECM reviews

Type	Title	Date
Category	Enterprise Content Management	Jun 15, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 15, 2025	Download
Comparison	OpenText Extended ECM vs SharePoint	Jun 15, 2025	Download
Comparison	OpenText Extended ECM vs OpenText Documentum	Jun 15, 2025	Download
Comparison	OpenText Extended ECM vs IBM FileNet	Jun 15, 2025	Download

Title	Rating	Mindshare	Recommending
SharePoint	3.9	16.4%	79%	160 interviews Add to research
OpenText Documentum	3.9	12.4%	83%	32 interviews Add to research

Valuable Features

OpenText Extended ECM's valuable features include seamless integration with platforms like SAP and Microsoft Office, robust search capacity, powerful metadata tagging and categorization, and comprehensive security and permissions management. It enhances document management with smart user interfaces and extensive customization options. Customers appreciate the workflow capabilities and flexible collaboration tools, which significantly improve productivity. Users benefit from efficient document storage, compliance, and effective use of metadata to optimize search and classification processes.

"The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability."
"The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace."
"The engineering document management system is one of the most valuable features."

Room for Improvement

OpenText Extended ECM faces challenges with its user interface and stability, particularly under high load and document ingestion. Users express a need for advanced UI features, improved analytics, and machine learning. Integration with external tools is limited, and documentation lacks detail. Support is inefficient, affecting user satisfaction. Performance and architecture complexities hinder usability while automation features require enhancement. Cost concerns and a gap in communication also contribute to user dissatisfaction.

"The response time is not effective, and the staff lacks adequate knowledge."
"The cost of the product could be improved."
"More out-of-the-box automation features should be added to OpenText Extended ECM."

ROI

Users have observed a positive return on investment from OpenText Extended ECM. It enhances multitasking capabilities and integrates well with other systems. OpenText Extended ECM provides significant value, allowing users to analyze data across different applications. Despite not measuring return on investment precisely, organizations recognize the value it adds. Performance remains reliable, satisfaction is high, and support is consistent, making OpenText Extended ECM a worthwhile investment for enterprises, aligning well with service level agreements and ensuring efficient operations.

Pricing

OpenText Extended ECM is often considered an expensive investment. Users report confusion around its pricing and licensing, especially with additional modules. Despite its high cost, many believe it consolidates multiple systems effectively, potentially offsetting expenses. However, integration, particularly with Office 365, adds to the expense. While the tool offers advanced data management and functionality, the total cost varies based on required features, making it a significant consideration for enterprise buyers.

"The total cost of the product will vary on the capabilities required"
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

Popular Use Cases

OpenText Extended ECM is utilized for software development, document management, and retention management across various industries, such as finance, utilities, engineering, and accounting. Companies leverage it for information governance, workflow, and document storage. It supports document lifecycle management, tax returns compilation, and integration with applications like ServiceNow. Organizations use it for engineering documents, EPC transactions, and comprehensive content storage, enabling efficient document access, workflow automation, and data archiving.

Service and Support

Customer service and support for OpenText Extended ECM receive mixed ratings. Many find the response time inconsistent, with some challenges in contacting knowledgeable representatives. Some users report satisfactory experiences, while others express frustration, citing delays and difficulty in reaching the right person. Third-party vendors sometimes assist due to challenges with OpenText's team. Technical expertise varies, and the platform change affected ease of issue resolution. Ratings often fall between five and seven out of ten.

Deployment

Initial setup of OpenText Extended ECM is deemed complex by many, requiring knowledge in infrastructure, integration, and configuration. Some find it straightforward, yet customization and stakeholder alignment complicate processes. Deployment can be lengthy, taking months to years, often staged due to intricate requirements and integration needs. Documentations aid the process but gaps exist. Teams usually handle the technical aspects, prioritizing minimal customer impact. Users note the importance of planning and adapting implementations strategically.

Scalability

OpenText Extended ECM is highly scalable, supporting both horizontal and vertical scaling. Users report effectively handling large numbers, such as thousands of users, and successfully expanding resources for improved performance. Some experience ease in scaling while others note challenges due to limited documentation. Scaling occurs in different forms, allowing expansion via both front-end and back-end enhancements. Several have highlighted both strengths and mixed results, but it is generally seen as a scalable solution.

Stability

OpenText Extended ECM is considered stable by multiple users, often praised as a market leader. Many find it dependable, though it can experience typical issues during new releases. Ratings for its stability range between six and eight out of ten. Some note improvements in newer versions while citing load-dependent performance. Organizations have successfully utilized it for over a decade with minimal disruptions. Users desire enhancements to the alerting system for further stability optimization.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText Extended ECM Buyer's Guide for additional reliable information.