

Box Intelligent Content Management and OpenText Content Management are both contenders in the content management sector. Box seems to have the edge with its user-friendly collaboration features and cloud adaptability.
Features: Box provides robust multi-platform support, excellent metadata management, and tight security with third-party integrations including Microsoft Office. OpenText offers exceptional integration capabilities with enterprise software such as SAP and comprehensive document lifecycle management, along with a strong focus on records management and archiving.
Room for Improvement: Box can improve its real-time document collaboration tools, pricing, and Office 365 integration. For OpenText, users suggest enhancing the user interface, making navigation more intuitive, and providing better support documentation.
Ease of Deployment and Customer Service: Box's cloud-based nature allows for more flexibility, making it ideal for companies preferring cloud solutions, whereas OpenText offers on-premises and hybrid deployment which is appealing for specialized setups. Box's customer service is largely praised for its attentiveness, although technical support can vary, while OpenText faces challenges in support transparency and response times.
Pricing and ROI: Box is considered cost-effective, offering great value mainly because of its collaborative and security features. OpenText, though pricier, is deemed worth the cost due to its extensive features and SAP integration. Box users report significant ROI through improved productivity and reduced risk, while OpenText's comprehensive licenses are seen as justifying the price due to its versatile functionalities.
ROI may be very short if you use OpenText Content Management system effectively.
In prior years, support was really great; opening a ticket resulted in fast responses and proactive problem-solving.
The staff lacks adequate knowledge.
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
Box was very stable and did not have any latency issues.
The product is quite stable if it is well-managed.
If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability.
To open and see who is accessing the document now and see my movements across the document or the file we are sharing together.
Collaborative editing was challenging if multiple people were in a document at once.
The expectation from the customer versus the product explanation needs alignment.
Another important aspect is the improvement of the artificial intelligence already embedded in OpenText Content Management solution.
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us.
If you compare it to an archiving solution and you are using content management only for archiving, the cost of the license may seem too high, as you are paying for a license that not only includes archiving but also controls the full life cycle of information, connects with SAP and Salesforce, features a native connection with Office 365, and supports parallel editing.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
The best features of Box for me include the structured file organizing, which is the most important part I found.
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
Box's security features have helped my organization meet compliance needs.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application.
| Product | Mindshare (%) |
|---|---|
| OpenText Content Management | 6.0% |
| Box | 3.6% |
| Other | 90.4% |


| Company Size | Count |
|---|---|
| Small Business | 18 |
| Midsize Enterprise | 10 |
| Large Enterprise | 30 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
Box offers seamless integration with third-party apps, strong collaboration tools, and secure content distribution to enhance productivity across devices.
Box is a powerful platform for file storage and collaboration, known for its security, ease of use, and advanced integration options. Supporting seamless synchronization and real-time editing, Box facilitates effective teamwork and secure sharing of content both internally and externally. Though it faces challenges such as folder-level security and collaboration speed, Box remains a preferred choice for enterprises seeking efficient document management and secure file transfers. Its robust feature set, including metadata management and customizable permissions, supports remote work and facilitates easy access to stored documents and workflows.
What are the key features of Box?
Why do users appreciate using Box?
In industries like finance, healthcare, and legal, Box is employed for secure document storage and sharing, ensuring compliance with regulatory requirements. Teams leverage its features for secure project collaboration, e-signatures, and handling large files, making it invaluable in sectors requiring strict data management protocols.
OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.
OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.
What key features define OpenText Content Management?OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.
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