

Box Intelligent Content Management and OpenText Content Management are both contenders in the content management sector. Box seems to have the edge with its user-friendly collaboration features and cloud adaptability.
Features: Box provides robust multi-platform support, excellent metadata management, and tight security with third-party integrations including Microsoft Office. OpenText offers exceptional integration capabilities with enterprise software such as SAP and comprehensive document lifecycle management, along with a strong focus on records management and archiving.
Room for Improvement: Box can improve its real-time document collaboration tools, pricing, and Office 365 integration. For OpenText, users suggest enhancing the user interface, making navigation more intuitive, and providing better support documentation.
Ease of Deployment and Customer Service: Box's cloud-based nature allows for more flexibility, making it ideal for companies preferring cloud solutions, whereas OpenText offers on-premises and hybrid deployment which is appealing for specialized setups. Box's customer service is largely praised for its attentiveness, although technical support can vary, while OpenText faces challenges in support transparency and response times.
Pricing and ROI: Box is considered cost-effective, offering great value mainly because of its collaborative and security features. OpenText, though pricier, is deemed worth the cost due to its extensive features and SAP integration. Box users report significant ROI through improved productivity and reduced risk, while OpenText's comprehensive licenses are seen as justifying the price due to its versatile functionalities.
I would say time was saved as instead of hours of somebody sitting there uploading files another way, such as MassTransit or zipping them, Box - Intelligent Content Management probably saved 90% of the time.
For example, when multiple team members need the same project document, we can access them from a shared Box - Intelligent Content Management folder instead of repeatedly requesting files through emails.
The effectiveness is evident because instead of saving documents in Salesforce and paying a lot of money for storage, my clients save documents in Box - Intelligent Content Management, and the money they pay for the solution is cheaper than what they paid before.
ROI may be very short if you use OpenText Content Management system effectively.
I'd appreciate faster response times for more personalized support and advanced issues.
Quick responses, clear guidance, and effective problem solving can make a difference, especially when dealing with technical issues or integrations.
Typically once you do, they are able to provide assistance on whatever you need.
The staff lacks adequate knowledge.
Currently, they are improving support and transitioning to a new solution, which is better than what they implemented in the past three to four years.
Box - Intelligent Content Management plans have unlimited data, which is great.
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
Intelligent Content Management scales effectively as a team because you can add users, expand storage, and manage access permissions centrally.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
Box was very stable and did not have any latency issues.
The product is quite stable if it is well-managed.
If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability.
Improving the search experience to quickly find specific information within documents would also make Box - Intelligent Content Management even more useful.
Box - Intelligent Content Management is missing a configuration connector to Active Directory and the ability to connect to the customer's internal domain.
The expectation from the customer versus the product explanation needs alignment.
Another important aspect is the improvement of the artificial intelligence already embedded in OpenText Content Management solution.
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us.
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan.
I'd appreciate more flexible pricing options for smaller teams.
If you compare it to an archiving solution and you are using content management only for archiving, the cost of the license may seem too high, as you are paying for a license that not only includes archiving but also controls the full life cycle of information, connects with SAP and Salesforce, features a native connection with Office 365, and supports parallel editing.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
There is about a 90% reduction in errors.
AI access respects existing file permissions, which helps prevent users from accessing information that they are not authorized to see.
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application.
| Product | Mindshare (%) |
|---|---|
| Box - Intelligent Content Management | 4.3% |
| OpenText Content Management | 5.3% |
| Other | 90.4% |


| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 12 |
| Large Enterprise | 35 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
Box offers seamless integration with third-party apps, strong collaboration tools, and secure content distribution to enhance productivity across devices.
Box is a powerful platform for file storage and collaboration, known for its security, ease of use, and advanced integration options. Supporting seamless synchronization and real-time editing, Box facilitates effective teamwork and secure sharing of content both internally and externally. Though it faces challenges such as folder-level security and collaboration speed, Box remains a preferred choice for enterprises seeking efficient document management and secure file transfers. Its robust feature set, including metadata management and customizable permissions, supports remote work and facilitates easy access to stored documents and workflows.
What are the key features of Box?
Why do users appreciate using Box?
In industries like finance, healthcare, and legal, Box is employed for secure document storage and sharing, ensuring compliance with regulatory requirements. Teams leverage its features for secure project collaboration, e-signatures, and handling large files, making it invaluable in sectors requiring strict data management protocols.
OpenText Content Management deeply integrates with SAP, SuccessFactors, Salesforce, and Office 365, offering robust document storage and compliance features that make managing enterprise content efficient and secure.
OpenText Content Management offers essential tools for enterprises with its ECM for SAP connector, metadata tagging, and powerful search capabilities. Its integration capabilities allow seamless connection with key business applications like SAP, Salesforce, and Office 365. Users appreciate the intuitive Smart View interface and advanced collaboration tools that enhance workflow and productivity. Though there are areas for growth, such as improved analytics, compatibility with external tools, and better performance under high load, OpenText remains an asset for document and content manageability.
What are the key features of OpenText Content Management?OpenText Content Management is vital in industries such as engineering and oil and gas for managing engineering documents and procurement processes. It supports information governance and records management, facilitating integration with tools like ServiceNow, offering a unified platform for storing all finalized company documents.
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