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One Identity Manager pros and cons

Vendor: One Identity

4.1 out of 5

135 reviews
91% willing to recommend

Pros & Cons summary

One Identity Manager offers customization options for specific business processes, efficient identity and access management via automation, and integration with systems like SAP and Active Directory. It enhances compliance with role-based access control and audit trails. However, users report complex setup, insufficient support, and need for better integration with ServiceNow. Documentation is limited, which, along with scalability issues, particularly database performance, can impact large organizations.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

One Identity Manager offers extensive customization options, allowing users to tailor it to specific business processes and requirements.

One Identity Manager enables efficient identity and access management through robust process automation, reducing manual effort and operational costs.

The integration capabilities of One Identity Manager with multiple systems, including SAP and Active Directory, enhance organizational workflow and productivity.

One Identity Manager ensures comprehensive compliance and security management, offering features like role-based access control and automated audit trails.

One Identity Manager provides powerful tools for automated user provisioning and lifecycle management, significantly improving efficiency.

CONS

One Identity Manager is complex and often requires extensive customization to fit organizational needs, leading to increased setup and maintenance time.

Technical support is frequently criticized for being insufficient and unresponsive, leaving users to troubleshoot problems independently.

Integration with other platforms, particularly ServiceNow and SAP, requires improvement to enhance connectivity and functionality.

Documentation and training resources are lacking, making it challenging for users to fully utilize the capabilities of One Identity Manager.

Scalability issues are reported, notably related to database performance, which can hinder operations in large organizations.

One Identity Manager Pros review quotes

owner at Butschke IT Services

Sep 19, 2017

The Data Importer is a great tool to create an ETL. It generates code which is easy to maintain later without the tool.

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RA

Riyas Abdulkhader

Security Architect, InfoSec Consultant at Confidential ( Sensitive Industry)

Nov 14, 2018

Quest One IDM allows for large customization.

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DC

Identity Access Management Specialist at linde

Apr 3, 2019

Even without any customization, if you install it, configure it, it's ready... It's very powerful. Without any customization, it starts working.

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One Identity Manager

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Learn what your peers think about One Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

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TS

Product Owner at dm-drogerie markt GmbH + Co. KG

Apr 3, 2019

This solution has helped to increase employee productivity when it comes to provisioning users in our systems. This solution has been really been effective with our retail workers. It wouldn't be possible to onboard and manage our 40,000 store employees without it. The management of the solution is pretty automated.

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IT Business Process Specialist at a manufacturing company with 5,001-10,000 employees

Apr 3, 2019

With this product, we been able to bring together HR, IT, and lifecycle management. It is very helpful for managing the Joiner/Mover/Leaver process. We also use it for compliance on all the audits which are around.

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SP

IAM / IGA Architect - Associate Director at PRIZM

Apr 4, 2019

For the recertification and segregation of duties, it's easier to know all the information about our employees. If we need to delete some information, we can do it from a central point, then it can be deleted on all our searches. This is very good for GDPR.

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reviewer1056453

COO at a comms service provider with 11-50 employees

Apr 4, 2019

We no longer keep users who shouldn't exist.

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TG

Tadej Grebensek

IT Engineer at Gorenje Vertriebs GmbH

Apr 4, 2019

The solution is flexible. You can customize it a lot. You can can build connectors, connecting them to a new application, and so on.

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Solution Designer at a manufacturing company with 10,001+ employees

Apr 4, 2019

The most valuable features of this solution are its handling and that it is easy to maintain and manage the data.

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reviewer1056465

Service Owner Identity & Access Management at a financial services firm with 10,001+ employees

Apr 4, 2019

Workflow management is an important feature. With other identity management products, there was no workflow management so we had to build it ourselves.

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One Identity Manager Cons review quotes

owner at Butschke IT Services

Sep 19, 2017

Some internal structures are in place because of already depreciated functions back from the time when the solution was used for software deployment and as a help desk.

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RA

Riyas Abdulkhader

Security Architect, InfoSec Consultant at Confidential ( Sensitive Industry)

Nov 14, 2018

Quest Software should provide notes and documents to customers before they buy the product and license.

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DC

Identity Access Management Specialist at linde

Apr 3, 2019

One Identity has a self-service portal but many customers need a helpdesk where they can go in and request. To make that happen we need to do a lot of customization. Maybe that could be improved...

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One Identity Manager

Free Report: One Identity Manager Reviews and More

Learn what your peers think about One Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

880,954 professionals have used our research since 2012.

TS

Product Owner at dm-drogerie markt GmbH + Co. KG

Apr 3, 2019

They could make the product more user-friendly. It takes a lot of work to build technical and business cases with the product. The solution is more complex than you think to use.

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IT Business Process Specialist at a manufacturing company with 5,001-10,000 employees

Apr 3, 2019

The technical support is non-existent. It is not worth talking about.

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SP

IAM / IGA Architect - Associate Director at PRIZM

Apr 4, 2019

The product is quite scalable, except for the database which is not highly available. This is where scalability could be improved.

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reviewer1056453

COO at a comms service provider with 11-50 employees

Apr 4, 2019

I would like to have more extensive out-of-the-box reports.

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TG

Tadej Grebensek

IT Engineer at Gorenje Vertriebs GmbH

Apr 4, 2019

The initial setup was quite complex because you run into some existing policies that the company already had. There was some trouble with some inconsequential policies.

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Solution Designer at a manufacturing company with 10,001+ employees

Apr 4, 2019

It would be nice to have more functionality in terms of connecting SAP systems, provisioning user accounts through SAP systems, and provisioning additional attributes.

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reviewer1056465

Service Owner Identity & Access Management at a financial services firm with 10,001+ employees

Apr 4, 2019

I would like to see a lot more integration with our platforms, more on the connector side.

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Show 10 more reviews (out of 128)

Product Categories

Product Categories

Identity Management (IM)

User Provisioning Software

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Product Categories

Product Categories

Identity Management (IM)

User Provisioning Software

Popular Comparisons

Popular Comparisons

Microsoft Entra ID vs One Identity Manager

SailPoint Identity Security Cloud vs One Identity Manager

Omada Identity vs One Identity Manager

Saviynt vs One Identity Manager

Fortinet FortiAuthenticator vs One Identity Manager

ForgeRock vs One Identity Manager

CyberArk Identity vs One Identity Manager

Microsoft Entra ID Protection vs One Identity Manager

OneLogin vs One Identity Manager

One Identity Active Roles vs One Identity Manager

Microsoft Identity Manager vs One Identity Manager

Oracle Identity Governance vs One Identity Manager

SAP Identity Management vs One Identity Manager

Symantec Identity Governance and Administration vs One Identity Manager

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See all alternatives

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