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One Identity Manager pros and cons

Vendor: One Identity
4.0 out of 5
Badge Ranked 1

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

One Identity Manager offers extensive customization capabilities, allowing businesses to tailor it to their specific needs.
It facilitates efficient employee onboarding and management, essential for organizations with large workforce demands.
The tool provides comprehensive identity management and governance features, ensuring compliance and security.
One Identity Manager integrates seamlessly with numerous systems, offering robust automation for provisioning and de-provisioning tasks.
Its modular design supports flexible process management, enabling businesses to easily adapt to various identity and access management scenarios.

CONS

One Identity Manager requires significant customization to integrate with certain platforms like SAP and ServiceNow, making it difficult for seamless operations without extensive modification.
The initial setup and learning curve for One Identity Manager are complex and time-consuming, necessitating simplified processes and better onboarding support.
Technical support from One Identity is often criticized for being inadequate, with slow responses and a lack of thorough assistance.
The documentation provided with One Identity Manager is often insufficient, lacking detailed guidance for developers and implementers.
One Identity Manager's integration capabilities with various applications need improvement to facilitate smoother synchronizations and operations.
 

One Identity Manager Pros review quotes

reviewer2538840 - PeerSpot reviewer
Aug 28, 2024
The best feature of this solution is its flexibility to be customized. It is like a framework. You can customize it very far from its core functionality, and it will still work.
AakashChakraborty - PeerSpot reviewer
Jul 11, 2024
My favorite feature is the ease of customization. You can change, optimize, and update it at your convenience. I haven't seen that in many other products available.
IJ
Nov 7, 2024
It is very powerful and flexible. It works at a very high level, but it can also be tailored as per needs.
Learn what your peers think about One Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,483 professionals have used our research since 2012.
reviewer2679231 - PeerSpot reviewer
Mar 28, 2025
What I like the most is the flexibility or configurability. It is not like you are writing huge lines of code. It allows us to handle our very complex enterprise use cases, and we have many of those.
reviewer2014335 - PeerSpot reviewer
Nov 6, 2022
Business roles are one way to help companies to identify job codes and position codes. It enables the grouping and automating of certain types of access for certain departments... Doing that in One Identity Manager is a very simple task and it is very well organized.
DA
Aug 29, 2024
It has a lot of depth. It has advanced features. As a customer or as someone who is managing the solution, I like its self-service capabilities where it has lots of powers, and the users can select any reference users.
Charles Essien - PeerSpot reviewer
Aug 12, 2024
The main benefit of One Identity is process management. Processes are easier to handle. With the police, if a forensic editor or examiner goes to the field and gets all the data, he would need to go to another office with his flash drive and all of those devices.
reviewer2134212 - PeerSpot reviewer
Mar 21, 2023
The most valuable feature of One Identity Manager is it simplifies user-account provisioning and administration. One Identity offers a comprehensive range of solutions that cater to almost every aspect of the identity and access management domain.
Manjir Sen - PeerSpot reviewer
May 28, 2024
One Identity Manager stands out because it offers a wide range of features without requiring complex installation or ongoing maintenance.
reviewer955311 - PeerSpot reviewer
Oct 21, 2020
The most valuable features include the automated attestations or recertification... The time that people have to focus on their real jobs and not spend it doing recertifications is huge.
 

One Identity Manager Cons review quotes

reviewer2538840 - PeerSpot reviewer
Aug 28, 2024
They need to remove the dependency on VB.NET for backend development and they need to unify the front end.
AakashChakraborty - PeerSpot reviewer
Jul 11, 2024
Because their company is so focused on just their tool and related technology, they can't support you much. At times, it becomes frustrating. While you are paying a little less than your competitors, you expect some support, compliance, or expertise from the company. If a certain load balancer is unable to handle your tool, you should know what load balancer would be perfect or what configuration you should use.
IJ
Nov 7, 2024
It is slow. It has a bit of a bad reputation within the company because it is a slow product. That is the biggest drawback in terms of user experience.
Learn what your peers think about One Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,483 professionals have used our research since 2012.
reviewer2679231 - PeerSpot reviewer
Mar 28, 2025
There is an area for improvement when it comes to intuitiveness. It has the ability to manage everything and does that fairly well, but that also causes a risk of drowning end-users in complexity.
reviewer2014335 - PeerSpot reviewer
Nov 6, 2022
End-user UI customization is difficult and requires some knowledge of proprietary Angular technology. Every time a customer asks us: "Hey, can we modify this form in the UI?" or "Can we integrate a new form?" it's difficult to do. It's possible and we usually do it, but coding form changes typically takes two to four weeks, depending on the changes.
DA
Aug 29, 2024
There is no out-of-the-box or very easy way to configure processes to manage non-human accounts. The functionalities that we have built are totally customized on top of what One Identity provided out of the box. It would have been nice to see some out-of-the-box or plug-and-play features available for it.
Charles Essien - PeerSpot reviewer
Aug 12, 2024
They have bad support. Sometimes, they're fast, and sometimes not. They have 24-hour support, so when you message them, they try to fix their problems. One Identity can give you a technical engineer who can guide you through what to do or give you custom scripts for a problem.
reviewer2134212 - PeerSpot reviewer
Mar 21, 2023
One Identity Manager is currently in the process of modernizing its UI, which I hope will result in a more user-friendly interface for its Identity Manager. However, it is uncertain whether they have plans to consolidate their various tools into a unified system to simplify configuration and tasks.
Manjir Sen - PeerSpot reviewer
May 28, 2024
One key area for improvement is implementing continuous integration and deployment.
Ranjan Mishra - PeerSpot reviewer
Oct 31, 2024
The One Identity Manager web portal needs simplification.