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One Identity Manager pros and cons

Vendor: One Identity
4.1 out of 5
Badge Ranked 1

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

One Identity Manager offers a flexible framework that allows extensive customization to meet specific business needs and scenarios.
It improves the efficiency of user provisioning, automation, and compliance through integrated identity management and governance.
The system supports a wide range of connectors for seamless integration with various external systems, enhancing connectivity and productivity.
One Identity Manager's role management feature simplifies the handling of dynamic roles, enabling efficient governance control and audit trail management.
The architecture and extensive feature set provide a comprehensive identity and access management solution, reducing operational costs and improving process management.

CONS

Some internal structures in One Identity Manager reflect outdated functions intended for software deployment and help desk purposes.
Quest Software should provide comprehensive notes and documents to customers prior to purchasing One Identity Manager and its licenses.
The self-service portal requires significant customization to meet customer needs for help desk requests.
One Identity Manager is complex and user-unfriendly, demanding significant effort to develop technical and business cases.
Support provided by One Identity Manager is often disappointing with delays and inadequate responses.
 

One Identity Manager Pros review quotes

it_user725637 - PeerSpot reviewer
owner at Butschke IT Services
Sep 19, 2017
The Data Importer is a great tool to create an ETL. It generates code which is easy to maintain later without the tool.
RA
Security Architect, InfoSec Consultant at Confidential ( Sensitive Industry)
Nov 14, 2018
Quest One IDM allows for large customization.
DC
Identity Access Management Specialist at linde
Apr 3, 2019
Even without any customization, if you install it, configure it, it's ready... It's very powerful. Without any customization, it starts working.
Learn what your peers think about One Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,889 professionals have used our research since 2012.
TS
Product Owner at dm-drogerie markt GmbH + Co. KG
Apr 3, 2019
This solution has helped to increase employee productivity when it comes to provisioning users in our systems. This solution has been really been effective with our retail workers. It wouldn't be possible to onboard and manage our 40,000 store employees without it. The management of the solution is pretty automated.
ITBusinef7a0 - PeerSpot reviewer
IT Business Process Specialist at a manufacturing company with 5,001-10,000 employees
Apr 3, 2019
With this product, we been able to bring together HR, IT, and lifecycle management. It is very helpful for managing the Joiner/Mover/Leaver process. We also use it for compliance on all the audits which are around.
SP
IAM / IGA Architect - Associate Director at PRIZM
Apr 4, 2019
For the recertification and segregation of duties, it's easier to know all the information about our employees. If we need to delete some information, we can do it from a central point, then it can be deleted on all our searches. This is very good for GDPR.
reviewer1056453 - PeerSpot reviewer
COO at a comms service provider with 11-50 employees
Apr 4, 2019
We no longer keep users who shouldn't exist.
TG
IT Engineer at Gorenje Vertriebs GmbH
Apr 4, 2019
The solution is flexible. You can customize it a lot. You can can build connectors, connecting them to a new application, and so on.
Solutionfcd3 - PeerSpot reviewer
Solution Designer at a manufacturing company with 10,001+ employees
Apr 4, 2019
The most valuable features of this solution are its handling and that it is easy to maintain and manage the data.
reviewer1056465 - PeerSpot reviewer
Service Owner Identity & Access Management at a financial services firm with 10,001+ employees
Apr 4, 2019
Workflow management is an important feature. With other identity management products, there was no workflow management so we had to build it ourselves.
 

One Identity Manager Cons review quotes

it_user725637 - PeerSpot reviewer
owner at Butschke IT Services
Sep 19, 2017
Some internal structures are in place because of already depreciated functions back from the time when the solution was used for software deployment and as a help desk.
RA
Security Architect, InfoSec Consultant at Confidential ( Sensitive Industry)
Nov 14, 2018
Quest Software should provide notes and documents to customers before they buy the product and license.
DC
Identity Access Management Specialist at linde
Apr 3, 2019
One Identity has a self-service portal but many customers need a helpdesk where they can go in and request. To make that happen we need to do a lot of customization. Maybe that could be improved...
Learn what your peers think about One Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,889 professionals have used our research since 2012.
TS
Product Owner at dm-drogerie markt GmbH + Co. KG
Apr 3, 2019
They could make the product more user-friendly. It takes a lot of work to build technical and business cases with the product. The solution is more complex than you think to use.
ITBusinef7a0 - PeerSpot reviewer
IT Business Process Specialist at a manufacturing company with 5,001-10,000 employees
Apr 3, 2019
The technical support is non-existent. It is not worth talking about.
SP
IAM / IGA Architect - Associate Director at PRIZM
Apr 4, 2019
The product is quite scalable, except for the database which is not highly available. This is where scalability could be improved.
reviewer1056453 - PeerSpot reviewer
COO at a comms service provider with 11-50 employees
Apr 4, 2019
I would like to have more extensive out-of-the-box reports.
TG
IT Engineer at Gorenje Vertriebs GmbH
Apr 4, 2019
The initial setup was quite complex because you run into some existing policies that the company already had. There was some trouble with some inconsequential policies.
Solutionfcd3 - PeerSpot reviewer
Solution Designer at a manufacturing company with 10,001+ employees
Apr 4, 2019
It would be nice to have more functionality in terms of connecting SAP systems, provisioning user accounts through SAP systems, and provisioning additional attributes.
reviewer1056465 - PeerSpot reviewer
Service Owner Identity & Access Management at a financial services firm with 10,001+ employees
Apr 4, 2019
I would like to see a lot more integration with our platforms, more on the connector side.