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One Identity Reviews

Aryan Priyanish D. - PeerSpot reviewer
Developer intern at a university with 201-500 employees
Real User
Top 10
Dec 11, 2025
Single sign-on has simplified authentication and now reduces login-related support tickets
Pros and Cons
  • "Since implementing OneLogin, I have been seeing a significant reduction in login-related support tickets, approximately a 30% decrease."
  • "Other organizations can use OneLogin, but they can also refer to Okta."

What is our primary use case?

My main use case for OneLogin revolves around application integration and user authentication. I primarily utilize it to implement Single Sign-On across internal and external applications, which significantly simplifies the login process for users.

I use OneLogin for Single Sign-On with an internal project management tool that our team uses alongside a customer relationship management CRM system. Before integrating OneLogin, users had to remember separate login credentials for each application, which was a hassle and often led to frustration. The process has become much smoother with login pages, authentication, and access granted.

What is most valuable?

The best features OneLogin offers are Single Sign-On, multiple Multi-Factor Authentication, and user provisioning.

Multi-Factor Authentication is generally useful for adding an extra layer of security, which is crucial, especially for the sensitive nature of the data we handle.

OneLogin has had several positive impacts on my organization in several key areas. Single Sign-On and Multi-Factor Authentication have been beneficial. Additionally, the user authentication has been improved remarkably. Before OneLogin, our team was burdened with managing multiple credentials, but now it is much more efficient.

Since implementing OneLogin, I have been seeing a significant reduction in login-related support tickets, approximately a 30% decrease.

I do utilize Smart Factor Authentication with OneLogin. I find it to be a really valuable feature for balancing security and usability.

What needs improvement?

OneLogin can add more analytics and reporting and integrate with more third-party applications.

For how long have I used the solution?

I have been working in my current field for a year.

What do I think about the stability of the solution?

OneLogin is stable.

What do I think about the scalability of the solution?

OneLogin is a good scalable product.

How are customer service and support?

Until now, it is great. I have not used their customer support.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was not that difficult. I have used it, and while it was a bit tricky for some time, it was manageable.

The setup was good and easy. I am still using the free trial, but I will be purchasing it.

Which other solutions did I evaluate?

Other organizations can use OneLogin, but they can also refer to Okta. I have not used Okta until now, but I am hearing that it is more great than OneLogin.

What other advice do I have?

I am still using OneLogin, so I am still exploring the app and need some more time.

The experience has been smooth and quite positive. My review rating for OneLogin is 8.5 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 11, 2025
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HatemAly - PeerSpot reviewer
Presales Manager at a consultancy with 11-50 employees
Real User
Top 5
Dec 15, 2025
Adaptive authentication has improved onboarding experiences but still needs broader deployment options
Pros and Cons
  • "SmartFactor Authentication stands out for me because it supports no compromise."
  • "However, the downfall rests with the lack of an on-premises solution or cloud in some areas, which prevents OneLogin from accessing some significant markets. Additionally, the weakness of their CIAM module is a concern."

What is our primary use case?

I primarily used OneLogin for proof of concept to showcase potential customers its use cases. I tried almost all of the use cases that OneLogin supports, from integrating with directories and target systems to using SAML and providing entitlements. I demonstrated the onboarding cycle as a specific use case to a customer with OneLogin.

What is most valuable?

I use OneLogin's SmartFactor Authentication to adjust authentication flows in real time, and I assess SmartFactor Authentication as very good. It is one of the best tools they created.

SmartFactor Authentication stands out for me because it supports no compromise. Usually, there is either a compromise of user experience for risk or a compromise of risk for user experience. With SmartFactor Authentication, I can balance between them. I can give users an easy and smooth user experience as long as the risk indices are low, but I can implement pretty rigid authentication workflows if the risk gets higher. So it is very good.

My impression of the user identity synchronization across directories functionality in OneLogin is that it is very nice. It is very easy to implement and very easy to use. There is nothing bad about it. The synchronization runs smoothly.

My impression of OneLogin's ability to provide a seamless end-user experience for signing in and authenticating to needed applications is that it is very nice.

What needs improvement?

The user experience is very nice, which is why I give OneLogin a rating of seven. It is easy to implement and incorporate in any enterprise, and you can define the ROI pretty fast. However, the downfall rests with the lack of an on-premises solution or cloud in some areas, which prevents OneLogin from accessing some significant markets. Additionally, the weakness of their CIAM module is a concern.

There are no other improvements I think are needed for OneLogin.

For how long have I used the solution?

I used OneLogin for around three years, but it was not continuous usage. I conducted several POCs with it.

What do I think about the stability of the solution?

My experience with OneLogin's stability has been positive.

What do I think about the scalability of the solution?

OneLogin's scalability is great in my experience.

How are customer service and support?

I do not have any comments about the customer support.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

I did not switch to OneLogin from a different solution because I used OneLogin initially.

What was our ROI?

Unfortunately, I do not have any numbers right now regarding whether I have seen a return on investment with OneLogin or any relevant metrics such as time saved, cost reduction, or fewer support tickets.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing for OneLogin was very nice.

Which other solutions did I evaluate?

Before choosing OneLogin, I evaluated other options such as PingFederate. It is very resourceful and very good, but the problem is that it is very complex. For very big enterprises, it is one of the best solutions. It has huge diversity in hosting and deployment options. You can deploy it on-premises, in the cloud, or through other methods. It can provide much stronger customization. However, it is much more difficult to onboard in the enterprise. For smaller enterprises that have standard requirements, OneLogin is much better. It is much more efficient and easier to use.

What other advice do I have?

I have used the adaptive login flows with Vigilance AI, and while I do not remember all of the details, I believe it was a very useful experience. I give OneLogin an overall rating of seven.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller, Partner
Last updated: Dec 15, 2025
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One Identity Questions

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Dec 04 2025

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Stephen Fleming-Unger - PeerSpot reviewer
Stephen Fleming-UngerThe primary use case for our customers is to monitor and audit external vendors… more »
38 Answers
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Dec 04 2025

If you were talking to someone whose organization is considering One Identity Safeguard, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Dec 04 2025

Please share with the community what you think needs improvement with One Identity Safeguard.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Dec 04 2025

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Dec 04 2025

Please share with the community what you think needs improvement with One Identity Manager.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Dec 04 2025

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Dec 04 2025

If you were talking to someone whose organization is considering One Identity Manager, what would you say?

How would you rate it and why? Any other tips or advice?

reviewer2014335 - PeerSpot reviewer
reviewer2014335My advice is to review your business cases and try to use most of the… more »
80 Answers
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Dec 03 2025

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Dec 03 2025

If you were talking to someone whose organization is considering OneLogin Workforce Identity, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Dec 03 2025

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Dec 03 2025

Please share with the community what you think needs improvement with OneLogin Workforce Identity.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Sep 29 2025

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Sep 15 2025

Please share with the community what you think needs improvement with One Identity Active Roles.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Sep 15 2025

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Sep 15 2025

If you were talking to someone whose organization is considering One Identity Active Roles, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Sep 10 2025

Please share with the community what you think needs improvement with syslog-ng.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Sep 10 2025

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Sep 10 2025

If you were talking to someone whose organization is considering syslog-ng, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

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