NinjaOne Reviews

The use case of NinjaOne is to remotely manage computers for clients. I'm a full-stack developer in virtual education.

NinjaOne is good at managing all updates and helped me carry out remote support on my client's computers through TeamViewer. It also helped with management of the antivirus that I deployed through bitdefender. The most valuable feature is automated remote management.

The main issue I had was the cost and I recently moved away from this solution as a result. I would have liked to have seen more integrations with other PSAs and other remote access systems.

I've been using this solution for two years. 

The solution is stable. 

The solution is scalable. 

The initial setup is straightforward.

This solution was quite expensive. 

This is a great option if you have enough endpoints to make it worth the cost. It's a good product and I rate it eight out of 10. 

The primary use case for us is system updates.

The most valuable feature we have found currently is probably patch management. With patch management, it saves us fifteen to twenty hours a week.

I would like to see the ticketing system become more user-friendly in the area of customization and removal of any current boards. I would also like to see more scripts for PowerShell commands.

I have been using NinjaOne for almost a year now.

The stability is excellent.

The scalability is very good and I stopped using a competitive product because this has much more. We have more than one hundred and fifty devices being used on a daily basis.

They have very good documentation on their website.

The initial setup was very straightforward and simple.

The licensing is monthly. The pricing is reasonable and cheaper than ConnectWise. The cost is somewhere between three hundred sixty and three hundred ninety but this is device-specific depending on if it is a computer or server.

I would rate NinjaOne a nine on a scale of one to ten.

NinjaOne's pricing and user interface needs improvement.

Compared to NinjaOne, Atera is more user-friendly and lightweight, has better infrastructure, and provides easy access to any machine. Also, NinjaOne has a user-based licensing plan, whereas Atera offers bundled licenses.

The product's pricing depends on the number of PCs or devices.

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked. Performance-wise, it works well for any enterprise tool. However, Atera is more cost-effective.

I would not recommend NinjaOne to other customers. I rate it a two out of ten.

We use it for managing servers and workstations across multiple locations. We are using its latest version.

It has definitely made it much more efficient for us to function.

It just works as advertised and serves the purpose for which we got it.

It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices.

I have been using this solution for about a year.

It is stable. We didn't have any issues.

It is scalable. It is cloud-based, and you can add as many nodes as you want. There are around 15 users, and they all help in supporting our systems.

I didn't really have to use tech support.

We never had a managed service provider.

Its initial setup is simple. You just log into the cloud and download the installer wherever you want it to be linked to.

We got a pretty good deal. It was fairly affordable.

If you're looking for a simple and cost-effective remote management tool, NinjaRMM is a good choice.

I would rate NinjaRMM an eight out of ten. It meets all the requirements for which we got it, and it serves all the purposes.

I primarily use NinjaOne for monitoring clients and backups.

NinjaOne's best feature is its monitoring.

NinjaOne's dashboard could be easier to use. Its backup feature could also be improved. In the next release, NinjaOne should include backups to other clouds than their own.

I'm just starting to use NinjaOne.

NinjaOne is stable.

NinjaOne's monitoring is scalable, but its backup isn't.

NinjaOne's technical support is not responsive - they do not respond to inquiries.

The initial setup was easy and took around ten to twenty minutes.

We used a vendor team.

NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam.

I'm also evaluating Acronis, Veeam, and MSP360.

I would give NinjaOne a rating of seven out of ten.

NinjaRMM is used for remote monitoring and management.

The solution could improve by optimizing the internet connection being used.

In a future release, there should be better mobile device management.

I have been using NinjaRMM for one and a half years.

NinjaRMM has been stable in our usage.

The solution is scalable. You can add more computers by subscribing to more.

We have approximately 800 users using this solution in my organization. We have plans to increase usage.

I have not needed to contact the support, we have not had any problems.

I have not used a solution prior to NinjaRMM.

The installation is easy, it only took two minutes.

I did the implementation myself.

NinjaRMM uses a subscription model. 

I would recommend this solution to others.

I rate NinjaRMM a nine out of ten.