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NinjaOne vs PRTG Network Monitor comparison

NinjaOne and Paessler GmbH are both solutions in the Network Monitoring Software category. NinjaOne is ranked #30 with an average rating of 7.9, while Paessler GmbH is ranked #5 with an average rating of 8.4. NinjaOne holds a 0.5% mindshare in NMS, compared to Paessler GmbH’s 3.9% mindshare. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 92% of Paessler GmbH users who would recommend it.
NinjaOne
Read 21 NinjaOne reviews
  • 6,353 Views
  • 699 Comparison Views
95% willing to recommend
PRTG Network Monitor
Read 112 PRTG Network Monitor reviews
  • 8,256 Views
  • 5,614 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 21, 2025

PRTG Network Monitor and NinjaOne are competitors in the network monitoring space. PRTG holds an advantage with its broad monitoring capabilities, while NinjaOne offers superior automated management and integration features.

Features: PRTG Network Monitor is known for its speed, scalability, and ease of deployment. It offers an intuitive design, robust alerting capabilities, and comprehensive monitoring features suitable for advanced and simple network requirements. NinjaOne stands out in remote support, automated management, and third-party integration, providing streamlined updates and effective patch management, making it appealing to those focusing on automation and easy integration.

Room for Improvement: PRTG Network Monitor needs to improve scalability, modern dashboards, and sensor management. Users desire better mobile app functionality, a more intuitive map designer, and enhanced application monitoring. NinjaOne could improve its interface, reporting, and third-party software integrations, and there is also room to enhance its ticketing system and automation.

Ease of Deployment and Customer Service: Both PRTG Network Monitor and NinjaOne accommodate on-premises, hybrid, and cloud-based deployments. PRTG is easy to deploy and well-documented, though its email-only support is criticized. NinjaOne has positive customer service experiences, primarily via tickets and educational content, reflecting its user-friendly nature and straightforward agent deployment.

Pricing and ROI: PRTG Network Monitor offers competitive pricing with perpetual licenses and tiered sensor pricing, considered reasonable for its capabilities. Despite complaints about its sensor-limited free version, PRTG delivers ROI through minimized downtime. NinjaOne's subscription model is affordable for small businesses, providing value especially when scaled, enhancing ROI through cost savings and integrated third-party applications.

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Buyer's Guide
NinjaOne vs. PRTG Network Monitor
November 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
NinjaOne boosts productivity, saves time and costs, with ROI in six months, enhancing efficiency and quick problem resolution.
Sentiment score
6.6
PRTG Network Monitor provides cost-effective returns by enhancing efficiency, reducing downtime, and minimizing staffing needs through proactive monitoring.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.
For more quotes and insights, download the NinjaOne report
It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
The implementation reduced our employee resources from 20-25 to 5-6 employees.
For more quotes and insights, download the PRTG Network Monitor report
Jörg Köhler - PeerSpot reviewerCourtney Mcclellan - PeerSpot reviewer
MA
reviewer2759802 - PeerSpot reviewer
MC
 

Customer Service

Sentiment score
7.3
NinjaOne's customer support is highly rated, with effective documentation minimizing needs; some cite slow response times.
Sentiment score
6.7
PRTG Network Monitor support is generally effective, but time zone issues and complex queries can delay responses.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
Customer support from NinjaOne is excellent.
For more quotes and insights, download the NinjaOne report
They resolve our queries 24/7.
The setup process is well-documented, making it easy to deploy.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
For more quotes and insights, download the PRTG Network Monitor report
Javier_Rodriguez - PeerSpot reviewerJörg Köhler - PeerSpot reviewerJoseph Pearson - PeerSpot reviewermadhan kumar hs - PeerSpot reviewerTochukwu Uzomba - PeerSpot reviewer
SA
 

Scalability Issues

Sentiment score
8.1
NinjaOne offers robust scalability, supporting diverse user needs and organizational growth while being praised for its adaptability.
Sentiment score
7.4
PRTG Network Monitor is scalable and flexible for varying deployments but requires extra licenses and hardware for growth.
I would rate the scalability of NinjaOne as ten out of ten.
We easily install the agent on new servers and can create scripts to automate agent installation.
The scalability of NinjaOne is good; we can add more as we grow.
For more quotes and insights, download the NinjaOne report
On a scale of one to ten, scalability is rated as 9.5.
PRTG Network Monitor has the ability to scale and add new devices.
You can install them in each network, even if they are not connected, and it works.
For more quotes and insights, download the PRTG Network Monitor report
RL
Afshaar Ahmed - PeerSpot reviewerCourtney Mcclellan - PeerSpot reviewerTochukwu Uzomba - PeerSpot reviewer
SA
Petr Pouzar - PeerSpot reviewer
 

Stability Issues

Sentiment score
8.0
Users regard NinjaOne as highly stable, appreciating consistent updates despite occasional minor issues following updates.
Sentiment score
7.9
PRTG Network Monitor is highly stable with reliable performance, minimal downtime, and robust updates, despite minor external issues.
I would rate the stability a ten out of ten.
In the two years I have used it, I have never experienced any downtime or reliability issues.
For more quotes and insights, download the NinjaOne report
We haven't needed vendor support for the last three years, which demonstrates the product's stability.
PRTG Network Monitor is stable in my experience, and I have not encountered issues with crashes or downtime.
PRTG Network Monitor is very stable and requires low maintenance.
For more quotes and insights, download the PRTG Network Monitor report
Jörg Köhler - PeerSpot reviewerAfshaar Ahmed - PeerSpot reviewer
MA
Megha Pawar - PeerSpot reviewer
SB
 

Room For Improvement

Users seek improved antivirus integrations, mobile control, intuitive interface, flexible reporting, customization, and better platform support in NinjaOne.
PRTG Network Monitor needs improvements in customization, performance, support, integration, analytics, and cost-efficiency for enhanced usability and flexibility.
Security and reporting, including business intelligence tools, are adequate.
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.
For more quotes and insights, download the NinjaOne report
The initial auto-discovery added too many unnecessary sensors, so auto-discovery should only take the necessary sensors into consideration.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
For more quotes and insights, download the PRTG Network Monitor report
Javier_Rodriguez - PeerSpot reviewerAfshaar Ahmed - PeerSpot reviewerJoseph Pearson - PeerSpot reviewer
MC
Tochukwu Uzomba - PeerSpot reviewer
SA
 

Setup Cost

NinjaOne offers affordable, subscription-based pricing with potential discounts, appealing to enterprises and educational institutions with tax exemptions.
PRTG Network Monitor is cost-effective for enterprises, but costs may rise; offers flexible licensing with annual support.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
For more quotes and insights, download the NinjaOne report
The licensing part is a recurring license for every year, which is very affordable, making PRTG Network Monitor budget-friendly.
Pricing is by the number of devices, not by sensor.
The prices are very high for PRTG Network Monitor.
For more quotes and insights, download the PRTG Network Monitor report
Javier_Rodriguez - PeerSpot reviewerJörg Köhler - PeerSpot reviewerCourtney Mcclellan - PeerSpot reviewermadhan kumar hs - PeerSpot reviewerTochukwu Uzomba - PeerSpot reviewer
SA
 

Valuable Features

NinjaOne offers remote monitoring, automation, and integration with features like remote access and an efficient mobile app for management.
PRTG Network Monitor is valued for its rapid deployment, intuitive interface, scalability, reliability, and comprehensive monitoring features.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Every month, every quarter, I see new features, and it is always evolving.
For more quotes and insights, download the NinjaOne report
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems.
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
For more quotes and insights, download the PRTG Network Monitor report
Javier_Rodriguez - PeerSpot reviewerJörg Köhler - PeerSpot reviewer
RL
SA
reviewer2759802 - PeerSpot reviewerChandhan P - PeerSpot reviewer
 

Categories and Ranking

NinjaOne
Ranking in Network Monitoring Software
30th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
21
Ranking in other categories
Server Monitoring (7th), IT Service Management (ITSM) (8th), Remote Access (18th), Vulnerability Management (28th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Remote Monitoring and Management (RMM) (1st), Patch Management (8th), MSP Backup (3rd), Unified Endpoint Management (UEM) (9th)
PRTG Network Monitor
Ranking in Network Monitoring Software
5th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
112
Ranking in other categories
IT Infrastructure Monitoring (4th), Cloud Monitoring Software (9th)
 

Mindshare comparison

As of November 2025, in the Network Monitoring Software category, the mindshare of NinjaOne is 0.5%, up from 0.4% compared to the previous year. The mindshare of PRTG Network Monitor is 3.9%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
PRTG Network Monitor3.9%
NinjaOne0.5%
Other95.6%
Network Monitoring Software
 

Featured Reviews

Joseph Pearson - PeerSpot reviewer
Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support
NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.
Read full review
madhan kumar hs - PeerSpot reviewer
Alerting precision has reduced incident response times and improved department-level network visibility
The auto-pause sensor during the maintenance window is good without any false alerts, and it prevents me from getting flooded with alerts during planned maintenance, helping department heads understand their own network usage better. It has reduced incident response time by giving clearer ownership of each alert, ensuring alerts go to the proper recipient. SNMP testers and auto-pause are among the best features of PRTG Network Monitor, which is particularly useful for different departments such as HR and finance, where alerts can be filtered accordingly. The alerting features and dashboard of PRTG Network Monitor are very helpful, especially in our industry. However, the dashboard can look cluttered on smaller screens, which is one negative aspect. PRTG Network Monitor has impacted us positively; we have stopped getting flooded with alerts during planned maintenance or unplanned outages. Compared to others, this gives specific alerts very quickly and helps department heads understand their own network usage better, thus reducing incident response time so that each alert has clear ownership.
Read full review
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
Read full review
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Government
7%
Retailer
7%
Manufacturing Company
7%
Computer Software Company
12%
Financial Services Firm
8%
Government
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise2
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise19
Large Enterprise46
 

Questions from the Community

What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
See all answers
What is your experience regarding pricing and costs for NinjaOne?
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
See all answers
What needs improvement with NinjaOne?
One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying...
See all answers
What is the best network monitoring software for large enterprises?
PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it avoid the configuring the device in PRTG. It automatically discover the device an...
See all answers
What do you like most about PRTG Network Monitor?
The tool is integrated with our email for the alerts.
See all answers
What is your experience regarding pricing and costs for PRTG Network Monitor?
My experience with pricing, setup cost, and licensing for PRTG Network Monitor is that it is reasonable.
See all answers
 

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Compared 8% of the time
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Compared 5% of the time
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Compared 4% of the time
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Product Reports

Buyer's Guide
NinjaOne
October 2025
NinjaOne reportDownload NinjaOne product report
Buyer's Guide
PRTG Network Monitor
October 2025
PRTG Network Monitor reportDownload PRTG Network Monitor product report
 

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?
  • Remote Monitoring: Essential for real-time insights into network and device performance.
  • Automation: Reduces manual tasks, increasing efficiency in IT management.
  • Patch Management: Timely updates for software and system security.
  • Mobile App: Ensures alerts and management capabilities on the go.
  • Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.
What benefits can users expect?
  • Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
  • Performance Tracking: Improved SLA system aids in efficient performance monitoring.
  • Enhanced Management: Effective use of scripts and policies streamline operations.
  • Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.

To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.

Paessler GmbH
 

Sample Customers

Status Pros, Mitchell and Company
Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank
Buyer's Guide
NinjaOne vs. PRTG Network Monitor
November 2025
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