PRTG Network Monitor and NinjaOne compete in the network and device monitoring category, with PRTG standing out for its proactive monitoring and immediate financial returns. NinjaOne is appealing for its simplicity and integration capabilities, primarily for smaller businesses.
Features: PRTG Network Monitor offers rapid deployment, scalability, and a solid foundation for infrastructure monitoring, supporting a wide array of sensors. Its advantages include proactive alerting and flexible sensor management. NinjaOne excels in remote management, device monitoring, and automation, with an intuitive interface that appeals to small companies and strong integration capabilities with third-party tools.
Room for Improvement: PRTG Network Monitor could benefit from better graphical interfaces, more flexible dashboards, and improved cloud service integrations. Users express a need for enhanced support for end-user devices and faster alert responses. NinjaOne could improve its ticketing system, expand third-party integrations, and provide better network monitoring details and report optimization options.
Ease of Deployment and Customer Service: PRTG Network Monitor is straightforward to set up in on-premises and hybrid environments but has received feedback regarding slow email-based support. NinjaOne offers smooth deployment in public and hybrid cloud configurations, with a more intuitive design that simplifies support and management across diverse environments.
Pricing and ROI: PRTG Network Monitor is praised for cost-effectiveness with its all-in-one licensing model, though noted to be pricier for larger deployments. It offers substantial ROI by minimizing downtime. NinjaOne, with its subscription model, is generally affordable for small businesses, but some find it expensive relative to features. Both claim ROI through improved efficiency, with PRTG providing more immediate financial benefits due to proactive monitoring.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
The setup process is well-documented, making it easy to deploy.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
On a scale of one to ten, scalability is rated as 9.5.
You can install them in each network, even if they are not connected, and it works.
PRTG Network Monitor has the ability to scale and add new devices.
I would rate the stability a ten out of ten.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.
They previously had a perpetual model, which meant that you bought a license and if you missed the end of the time, it still worked; you just lost the possibility of some upgrades.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
It's not too high, nor too low, but it's reasonable.
The prices are very high for PRTG Network Monitor.
Pricing is by the number of devices, not by sensor.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor is easy to set up. Within a few minutes, it is operational.
It is advantageous because it can be deployed on-premises.
| Product | Market Share (%) |
|---|---|
| PRTG Network Monitor | 4.3% |
| NinjaOne | 0.5% |
| Other | 95.2% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 18 |
| Large Enterprise | 37 |
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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