PRTG Network Monitor and NinjaOne are competitors in the network and remote management software market. PRTG Network Monitor appears to have a slight advantage with its comprehensive suite of monitoring tools, while NinjaOne focuses on superior remote access and management capabilities, which may attract users preferring cloud solutions.
Features: PRTG Network Monitor provides extensive network and server monitoring capabilities, integrates various sensors like SNMP utilization, and offers real-time monitoring and redundancy features. It includes customizable alerts and a wide range of integration options. NinjaOne is recognized for its SaaS application, offering efficient remote access and management, script scheduling, and robust automation tools.
Room for Improvement: PRTG Network Monitor needs to improve scalability, customer support responsiveness, and mobile capabilities. Its graphing tools are also complex for users. Improvements in automation, third-party integrations, and interface intuitiveness are desired. NinjaOne could enhance its reporting functionality, customer support, and integration features. Users often mention difficulties with its reporting and user interface complexities.
Ease of Deployment and Customer Service: PRTG Network Monitor is deployed on-premises with options for hybrid and private clouds. Customer service reviews are mixed, with some users satisfied with online resources but others unhappy with email-based support. NinjaOne, primarily used in public and hybrid clouds, is praised for its streamlined service experience, rapid response, and ease of use, though it sometimes doesn’t fully meet user expectations.
Pricing and ROI: PRTG Network Monitor's pricing varies with sensor count and some users face high costs. Despite flexible licensing, costs increased with subscription model changes, leading to concern. ROI is often measured in terms of operational efficiency and downtime prevention. NinjaOne’s pricing is seen as reasonable, offering value through integrations like TeamViewer with significant discounts, making it cost-effective for smaller operations.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
The setup process is well-documented, making it easy to deploy.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
PRTG Network Monitor has the ability to scale and add new devices.
On a scale of one to ten, scalability is rated as 9.5.
For less than one hundred devices, it is stable.
I would rate the stability a ten out of ten.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
It's not too high, nor too low, but it's reasonable.
The prices are very high for PRTG Network Monitor.
Pricing is by the number of devices, not by sensor.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
It is advantageous because it can be deployed on-premises.
PRTG Network Monitor is easy to set up. Within a few minutes, it is operational.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
