BigFix vs NinjaOne comparison

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HCLTech Logo
5,608 views|3,244 comparisons
97% willing to recommend
NinjaOne Logo
3,404 views|1,735 comparisons
92% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between BigFix and NinjaOne based on real PeerSpot user reviews.

Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed BigFix vs. NinjaOne Report (Updated: March 2024).
767,667 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The older version of the tools that I use also included the connectivity aspect, and the fact that the tool now has it separate from the collection of usage data makes the deployment of these tools much easier.""This has very much improved our organization by saving time to deploy thousands of endpoints to our customers.""It has improved my organization because we can automate a lot of tasks. We went from manually patching machines or doing our best and having very little visibility into it to us being able to set it and forget it and getting really good results on first-pass patching.""What I like most is that it is a powerful solution.""The best feature of BigFix is its multi-platform support.""The most valuable and essential features of BigFix are all of them, they are needed when serving the purpose of the desktop operation framework. We cannot run operations without patching or without having an appropriate mechanism for deploying software, et cetera. The features all serve their purpose for our use case.""BigFix technical support is good.""BigFix is incredibly fast and accurate in patching, reporting, and remediation."

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"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on.""It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently.""The most important aspect of this tool is the security it provides our company.""The installation is easy, it only took two minutes.""The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good.""NinjaOne's best feature is its monitoring.""The tool's most valuable feature is third-party application updates.""Good at managing updates and for remote support."

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Cons
"The stability is generally pretty good. The one thing that we came across is the battle between load on endpoints and load on our servers and relays versus how quickly, effectively and reliably actions can be taken. I'd like to not have to take an action on a system while I'm working with someone and then have to say whether something will happen between five seconds or thirty minutes from that point.""The product is quite buggy and complicated to use.""I would like to see much better web reporting because as it is now, it's convoluted, basic, it's not modern, and there are limitations to it.""BigFix should improve its compatibility with other platforms, such as Linux.""There is no support for patch management on SLES on IBM pSeries (only the Intel platform is supported).""I'd like to see better integration, with the different applications within BigFix. Instead of sometimes feeling like four or five different applications, they need to be integrated a little better within themselves.""I would eventually like to see a SaaS offering, a cloud-hosted BigFix instance where we only have to put a relay in our environment.""Relay selection and availability needs improvement as an incorrect relay selected can cause network chokes."

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"The remote connectivity could be better. It works most of the time, but sometimes, there are issues.""I want NinjaOne to improve the reports.""The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10.""The graphical user interface could be improved.""NinjaOne's pricing and user interface needs improvement.""The ticketing system in NinjaOne is not the best.""It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices.""I would like to see more scripts for PowerShell commands."

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Pricing and Cost Advice
  • "I can estimate the reduced cost of servers maintenance to approximatively $500,000."
  • "When purchasing, buying with other IBM tools provided us with a very good discount in pricing."
  • "I would stay with the Managed Virtual Server license model, which is a 1-to-1 license per OS whether it is virtual or physical."
  • "The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid."
  • "Compliance, inventory, and licensing are really pricey. They should lower the price. It discourages users from getting onboard."
  • "You get what we call the Platform Edition, which you get for free. The patch service is maybe $0.50 per workstation per month. Then there's the basic server cost, which is about $1.50 per server per month. You also get into Lifecycle which does power management, OSD remote control, and those types of things, and that might be about 10 times the price - which works out to about $13 per server and, maybe $5 per workstation per month."
  • "The price is very fair."
  • "The price is reasonable, but our customers find it expensive."
  • More BigFix Pricing and Cost Advice →

  • "We got a pretty good deal. It was fairly affordable."
  • "Its pricing is great."
  • "NinjaRMM uses a subscription model."
  • "We currently pay $1.20 per device on a monthly basis."
  • "It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
  • "The pricing is reasonable and cheaper than ConnectWise."
  • "NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
  • "I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
  • More NinjaOne Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable features of the solution are Windows patching and the hardware and software inventory.
    Top Answer:On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing one out of ten.
    Top Answer:The solution’s pricing could be improved.
    Top Answer:NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
    Top Answer:The product's pricing depends on the number of PCs or devices.
    Top Answer:NinjaOne's pricing and user interface needs improvement.
    Ranking
    2nd
    out of 50 in Patch Management
    Views
    5,608
    Comparisons
    3,244
    Reviews
    17
    Average Words per Review
    663
    Rating
    8.8
    5th
    out of 50 in Patch Management
    Views
    3,404
    Comparisons
    1,735
    Reviews
    10
    Average Words per Review
    533
    Rating
    7.7
    Comparisons
    Also Known As
    Tivoli Endpoint Manager
    Learn More
    Overview

    HCL BigFix is a powerful patch management tool that enables organizations to simply control their patch management operations. It is designed so that IT security and operations teams can collaborate in the most effective way possible. Users that employ BigFix can find and fix issues with their endpoints faster than those that employ its competitors. It comes with thousands of security checks that can be deployed quickly and easily. These enable users to safeguard themselves from a wide variety of digital threats.

    HCL BigFix Benefits

    Some of the ways that organizations can benefit by choosing to deploy HCL BigFix include:

    • Total visibility and simplified control. BigFix provides users with total system visibility while simultaneously enabling administrators to easily manage their networks. It enables organizations to run all of their patch management operations from a single user interface. This UI contains all of BigFix’s system controls. It also contains all of an organization’s network data. Users will never have to search for the features or information that they need as everything is centrally located.
    • Maximum benefit for reduced overhead. BigFix enables businesses to integrate with more than 100 different operating systems. Users can utilize the operating system of their choice without multiplying their overhead costs. They can keep costs down while still achieving their goals. 
    • Flexibility. BigFix is highly flexible. Users can integrate it with the top vulnerability management solutions on the market. This enables users to maximize their protective coverage and minimize the amount of time that they have to spend resolving issues. 

    BigFix Features

    • BigFix Insights. The BigFix insights feature gives users access to a powerful deep analysis tool. This tool enables organizations to gather data from all of their endpoints and compile them into reports that can aid administrators in their work. It can centralize an organization’s data and also enable it to import data from other sources so that it can make more informed decisions.
    • Task automation. BigFix has the ability to automate rudimentary tasks so that users can focus on tasks that require a greater level of attention. This can include tasks such as event remediation and data collection. This feature enables users to focus their attention on other more critical tasks.
    • Data loss prevention tool. This tool enables users to prevent critical data from being leaked or leaking accidentally. It creates policies that limit or prevent sensitive data from being transmitted. It also enforces the privacy protocols that are already in place. Organizations can leverage this tool to bolster the security protecting their data from malicious actors.
    • Web reputation tool. This tool proactively protects networks from malicious websites. It scans for potentially dangerous websites and opens a blocking page when one is detected. Users are also given the ability to set proxy server credentials for the system to recognize and authenticate. Users can use this to ensure that suspicious websites are unable to infect their networks.
    • Centralized UI. BigFix comes with a built-in UI that centralizes all of the solution’s features so that they can be accessed from a single location. It enables administrators to target specific portions of the network when issues arise without requiring them to take actions that will affect the entire network.

    Reviews from Real Users

    HCL BigFix is a highly effective solution that stands out when compared to most of its competitors. Two major advantages it offers are its auto-patching capability and its user-friendly tools.

    Santhosh K., the chief executive officer of Catnip Infotech Private Limited, writes, “The second valuable feature is, BigFix also has an auto patch updating feature, where the latest patches, and what is required for my system are automatically downloaded and kept ready for me. The solution applies the patch and notifies me after applying the patch. BigFix also gives me a ping saying that I should reset my system within a certain period of time, while the patch is being applied. Let's say, the patch is being applied and if there's an issue, the solution can revoke the applied patch, and revert back to the old state.”


    Benedikt S., an application administrator, says, “It's very straightforward. The usability is very close to everyday technical tools that you use as a systems administrator. So it's quite user-friendly.”

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    Equipped with state-of-the-art sensors and advanced AI capabilities, it offers real-time tracking, precise motion detection, and intelligent analysis of your surroundings. The high-resolution display provides crystal-clear visuals, ensuring optimal visibility even in low-light conditions. 

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    Sample Customers
    US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
    Status Pros, Mitchell and Company
    Top Industries
    REVIEWERS
    Computer Software Company16%
    Retailer12%
    Manufacturing Company10%
    Financial Services Firm10%
    VISITORS READING REVIEWS
    Educational Organization44%
    Financial Services Firm8%
    Government7%
    Computer Software Company7%
    REVIEWERS
    University20%
    Educational Organization20%
    Religious Institution10%
    Computer Software Company10%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Government6%
    University6%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business25%
    Midsize Enterprise11%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise49%
    Large Enterprise40%
    REVIEWERS
    Small Business86%
    Midsize Enterprise14%
    VISITORS READING REVIEWS
    Small Business38%
    Midsize Enterprise21%
    Large Enterprise41%
    Buyer's Guide
    BigFix vs. NinjaOne
    March 2024
    Find out what your peers are saying about BigFix vs. NinjaOne and other solutions. Updated: March 2024.
    767,667 professionals have used our research since 2012.

    BigFix is ranked 2nd in Patch Management with 91 reviews while NinjaOne is ranked 5th in Patch Management with 14 reviews. BigFix is rated 8.6, while NinjaOne is rated 8.0. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". BigFix is most compared with Microsoft Intune, Microsoft Configuration Manager, Microsoft Windows Server Update Services and Tanium, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and Automox. See our BigFix vs. NinjaOne report.

    See our list of best Patch Management vendors.

    We monitor all Patch Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.