Microsoft Configuration Manager and NinjaOne are significant players in IT management, excelling in deployment, integration, and automation. NinjaOne holds an advantage in usability, making it appealing to small and medium-sized businesses.
Features: Microsoft Configuration Manager provides application deployment, patch management, and compliance reporting. It excels in OS deployment with PXE and integrates well with WSUS for updates. NinjaOne offers automation, efficient monitoring, and remote management, facilitating integration with other tools, which improves user-friendliness.
Room for Improvement: Microsoft Configuration Manager could enhance integration with non-Microsoft products, PowerShell integration, and support for Linux and mobile devices. NinjaOne can improve its reporting capabilities, increase third-party app integrations, and refine the user interface aesthetics, benefiting from user-friendly enhancements and simpler management tasks.
Ease of Deployment and Customer Service: Microsoft Configuration Manager usually requires on-premises deployment with cloud integration options but involves extensive setup. NinjaOne offers cloud and on-premises flexibility, appreciated for easy and agile setup. Microsoft’s support, although detailed, can be slow, while NinjaOne’s customer service is responsive and effective.
Pricing and ROI: Microsoft Configuration Manager, though offering substantial ROI through comprehensive capabilities, can be costly with complex licensing, especially with additional SQL licenses. NinjaOne’s subscription model is competitively priced for small companies, with cost-effectiveness enhanced by software integration, offering the potential for negotiable rates with scaling usage.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
The product is suitable for our size, handling 800 devices.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
There were misconfigurations by our team rather than issues with the product itself.
I would rate the stability a ten out of ten.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
The setup cost is considered sufficient.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
The product valuable for deployment recovery.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.
New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
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