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Microsoft Configuration Manager vs NinjaOne comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.0
Microsoft Configuration Manager is valued for managing devices, offering cost savings and enhanced productivity, despite some Mac support challenges.
Sentiment score
7.7
NinjaOne enhances productivity and efficiency, showing significant time and cost savings with benefits visible within six months.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
 

Customer Service

Sentiment score
5.7
Microsoft Configuration Manager receives mixed reviews for support, praised for resources but criticized for first-level support effectiveness.
Sentiment score
7.8
NinjaOne's customer service is praised for expertise and ease of use, despite some slow technical support responses.
For technical support from Microsoft, I would rate them a nine.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
 

Scalability Issues

Sentiment score
7.5
Microsoft Configuration Manager scales well for enterprises, though expertise and investments may enhance scalability, especially with cloud integration.
Sentiment score
7.9
NinjaOne is highly regarded for its scalability and flexibility, ideal for managing numerous devices and users efficiently.
The product is suitable for our size, handling 800 devices.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
 

Stability Issues

Sentiment score
7.0
Microsoft Configuration Manager is praised for stability, with issues mostly due to external factors and the need for proper setup.
Sentiment score
7.9
NinjaOne is praised for stability and consistent performance, with frequent updates addressing occasional server issues and improvements.
There were misconfigurations by our team rather than issues with the product itself.
I would rate the stability a ten out of ten.
 

Room For Improvement

Microsoft Configuration Manager needs improved integration, automation, Linux compatibility, and enhanced PowerShell, UI, mobile support, and AI alerts.
NinjaOne needs to improve integrations, user interface, reporting, pricing, connectivity, patching, automation, dashboard usability, and backup features.
Improvements are needed for servers. Servers are still not getting it properly, so we could add the servers in Microsoft Configuration Manager for things such as OS deployment and Autopilot as well.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
 

Setup Cost

Microsoft Configuration Manager pricing is high but offers comprehensive features, with value seen mainly for larger infrastructures.
NinjaOne is valued for its affordable, scalable pricing and cost-effectiveness, especially for small companies and educational institutions.
The setup cost is considered sufficient.
The pricing for Microsoft Configuration Manager is okay for me.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The pricing for NinjaOne is appropriate for small companies.
The price or licensing of NinjaOne is a little bit high.
 

Valuable Features

Microsoft Configuration Manager offers scalable endpoint management, efficient deployment, vulnerability fixes, and integration, crucial for enterprises with remote operations.
NinjaOne streamlines IT management with remote monitoring, automation, and integration features, boosting efficiency for small businesses.
Remote management capabilities are useful if the user is not providing access; we can use the backend users to update the group policy and sync the devices.
The product valuable for deployment recovery.
Every month, every quarter, I see new features, and it is always evolving.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
 

Categories and Ranking

Microsoft Configuration Man...
Ranking in Server Monitoring
6th
Ranking in Patch Management
1st
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
84
Ranking in other categories
Software Distribution (1st), Configuration Management (3rd)
NinjaOne
Ranking in Server Monitoring
8th
Ranking in Patch Management
8th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Network Monitoring Software (32nd), IT Service Management (ITSM) (9th), Remote Access (20th), Vulnerability Management (25th), Mobile Device Management (MDM) (6th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (2nd), MSP Backup (3rd), Unified Endpoint Management (UEM) (8th)
 

Mindshare comparison

As of September 2025, in the Server Monitoring category, the mindshare of Microsoft Configuration Manager is 5.3%, down from 7.2% compared to the previous year. The mindshare of NinjaOne is 2.3%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring Market Share Distribution
ProductMarket Share (%)
Microsoft Configuration Manager5.3%
NinjaOne2.3%
Other92.4%
Server Monitoring
 

Featured Reviews

JunedBedrekar - PeerSpot reviewer
Have effectively deployed patches and applications while integrating with cloud solutions
The features I find most valuable in Microsoft Configuration Manager are replication and scripting. If I want to get a fetch report for anything, such as hardware-related issues or group policy-related issues, I need to fetch the report by using SCCM's scripting language and remediation part. The inventory collection features of Microsoft Configuration Manager are good because we always prefer the inventory. We do it by using the script language. We use remote management capabilities in Microsoft Configuration Manager. Remote management capabilities are useful if the user is not providing access; we can use the backend users to update the group policy and sync the devices. These are the main features we require.
Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Government
11%
Computer Software Company
9%
Manufacturing Company
7%
Computer Software Company
13%
Government
8%
Retailer
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise13
Large Enterprise63
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?
Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...
What do you like most about SCCM?
One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
The price or licensing of NinjaOne is a little bit high.
What needs improvement with NinjaOne?
The network monitoring needs to be improved.
 

Also Known As

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM ), Microsoft SMS
No data available
 

Overview

 

Sample Customers

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
Status Pros, Mitchell and Company
Find out what your peers are saying about Microsoft Configuration Manager vs. NinjaOne and other solutions. Updated: August 2025.
867,341 professionals have used our research since 2012.